visit dhgate.com »
"Well, I've ordered a number of items through DHGATE from different sellers, and can honestly say I only did not receive my goods from one of them. In that single case, I asked for and received a full refund, so I guess they can't be fairer than that.All goods I purchased were well packaged, and although it took about 4 months to receive one item, that was partly my fault as they quieried my mailing address and I did not message them on the webpage (which I found out is what you have to do. Once this was resolved goods arrived without further delay.To say DHGATE is a total scam is just plain wrong, but they DO have many sellers, and these sellers run the whole gamut of service, from being basic scams to excellent sellers.Like a lot of them, I suppose, DHGATE isn't alone in this.YMMVOsmooms"
"I ordered two pageant dresses for my daughter through dhgate.com and found the service was great, the product was just as described, they made the dresses to order and I could not ask for a better transaction. Coming from China I was worried about how fast it would get here and honestly it was faster than most things shipped in the USA. It took two days to get from China to my front door via Free DHL shipping. Again this was a great transaction and I would purchase from again"
"If you are thinking about to buy any product from DHgate, you should reconsider about the purchase. I bought a set of fairing for my motorcycle for about $350. It arrived a month later with scratches and deflections. Product was supposed to be painted as matte black but it came without any paint on black base material (ABS). I sent message to the seller and they said I should use wax to repair the damage. The damage was too serious to repair with wax, and so I send pictures and asked for full refund. I also reported as after-sale dispute to DHgate but I have not received any response from neither of them for 2 weeks. if you are expecting customer service that you could ge in US, you should never use this website to purchase anything. They will not do anything for you. "
"I gave a one star because I can't give any lower of a rating. DO NOT PURCHASE FROM DHGATE. They are a scam. The quality of their merchandise is worse than anything I've ever seen. I purchased a dress in April 2013 from a seller named weddingdresses2000 and it was nothing like I expected or what they promised. They agreed to allow me to return it for a refund so I spent an additional $40 to mail it back to China with a delivery confirmation. They received the dress, but never issued my refund. I have been emailing them every since and they keep replying with BS like 'the manager is traveling on business and we will let you know the status when he returns' or 'we are waiting for the manager's response, but haven't received one yet' SERIOUSLY. They now have the dress and kept my payment. DHgate are a bunch of thieves, they literally stole my money. DO NOT DEAL WITH DHgate, this site abides by no moral or ethical guidelines."
"Beware, this is a Chinese scam - Guarantee is bogus!!! It's not the deal it seams when they lie to you and run with your money."
"Absolutely diabolical, I ordered a $99 dress so cost me £70 and it turned up about 2 months late, didnt look like the picture, was a cheap replica that had none of the things about the one in the picture I liked, it was 2 sizes bigger than I ordered. When I disputed I got nowhere as they measure it on the manequin so just measure the manequin instead of the actual dress so because i couldnt measure it like that as I dont own a manequin and this doesnt prove anything they wont refund me. Absolute scum bags and a SCAM! DO NOT BUY FROM THEM IF YOU DONT WANT TO BE DISAPPOINTED AND P***ED OFF"
"Never buy from Dhgate!!! Out of 4 of my orders there1. Wedding veil- NEVER came in and they charged me for it.2. Flasks- Every item was damaged. No refund.3. Thank you cards- NEVER came in.4. Bedding suit- came in, poor quality, doesn't match the measurements on the website.SCAM SCAM SCAM!!! "
"do not shop here! SCAM company!"
"I purchased two flash drives that were suppose to be 512GB at $17.10 a piece from a seller on Dh Gate but they wouldn't even hold 20GB. I would have been happy if the product was at least a 32GB but it was not. DH Gate states that they refunded my money to a prepaid credit card which you can't do. It was a non reloadable card. The shipment was 3 months late and DH Gate stated that they refunded the money but US companies give you a store credit when getting refunds from purchases from prepaid cards. The company is a scam!"
"I purchased some merchandise from DHgate and once it arrived the seller had packaged the items very poorly. All the items were broken inside from the box being tossed around by the shipping company and not enough protection in the box to protect the product. I contacted the seller, but they have ignored and removed the product. Declined my request for a refund.I escalated the case and they give you a resolution date (final answer), that is useless it has been 1 week past due. All I ever get when I contact customer service is the same old answer that they will notify the case handler. They have no records of previous chats, so contacting them is useless. They say what they want and nothing gets done. Example: I get told I am getting a refund, and the next agent says they cannot see such information. Goes back to saying what they want and nothing is being recorded in their system of the chats.It only takes 1 bad experience to ruin a future business/buyer partnership. This is mainly due to the VERY poor customer service, from DHgate. They state that they are updating/upgraded customer service? Really? I think they actually have not stepped forward one foot and stepped 10 steps back.***UPDATE***I received damaged goods. Matter of fact every single piece in the entire shipment was damaged. I requested a refund, through DHgate since the seller ignored my requests. DHgate is now expecting myself to pay for return shipping, which will cost almost $100 to ship back to China. Complete and total fraud. I was not the one to send out damaged goods. This is terrible. NEVER SHOP HERE."
"This is a terrible company! Do not buy from them!! We ordered a custom-made dress. When it arrived it was the wrong size. When I tried to return it I was told I had to wait until a certain date, then send photos, then wait again, and finally told I had waited too long, even though I responded promptly to their every request. Their customer service representatives say to "not worry" and that they will have a higher official check on it, but then they don't respond. Stay away from DHgate!! "
"I received my product with the full payment prblems proble. Trusted site can be found in plenty of variety at an affordable price.Thank you.www.dhgate.com/"
"I ordered favor boxes for my son's Communion & still haven't recvd them.DHgate is located in China, so you must email them to contact them. They answer your emails saying they're working on it & apologize for the inconvenience, but what they're actually doing is giving you the run around.They supply a fake tracking#,and follow up with nothing but lies.The party is this weekend,so I had to purchase favor boxes elsewhere & cancel my credit card payment as well. I should've read the reviews on this company before placing my order. They are a HUGE scam!!!"
"DHgate would not reimburse me for a product that came ruined and it wasi misrepresented in their description I had to purchase the product through another company since DHgate did not offeran immediate way to solve the problem nor a refund. It was a time sensitive purchase.I will never do business with them again."
"this company is just a big huge scam i wish its was a way to knock them all right of of service the need to be reported and taken off the website... i placed my order in febuary 6 2013 they seller told me to apply for a refund but they wont respond the customer service is no help at they just keep telling me to get the seller to agree to a full refund and i will get my money back the dresses i order are not even on the website any more dhgate has released my payment to this seller now i had to go out and rush to find 2 more dress for my daughters for my wedding this company id the WORST and no one should order from them"
Share your shopping experience and interact with1,958 participating stores,
write a review!
Follow us & win cool gear:
"How holiday shoppers can beat web scams..."