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"I ordered items via Dhgate from one of their sellers, they even provided buyer protection if item not shipped within 4 days. It is now almost two months since I placed the order and I have not received any items. The seller can not even provide me with a valid tracking number. I have taken this up with Dhgate resolution center, but they too are not returning my emails or doing anything about this. Therefore I am out of money for items that I did not receive or will ever receive. Also they claim that if items not shipped within 4 days, that I am entitled to refund plus $20 penalty fees. Nothing has happened. Do not trust Dhgate sellers!!!"
"Don't ever buy from these robbers. there is no such thing as customer protection, it's all a scam. I ordered cell phone watches, and all i got instead were cheap mp3 players. When I disputed, they agreed to refund, provided that I pay 60$US for shipping. dhgate backed the seller.They are in this scam together. YOU HAVE BEEN WARNED!!!!!!!"
They are really a RIPOFF site. except if you have a luck. their statements, sounds, and look are trusting business. It is seem like pro-business. in reality, they are a con-trade-business. Most products sell on this site are fakes, no specifications, copy or imitates, and/or illegal products.
They do have Resolution Center. However, they may resolve the problems for you if they know you are backing up with your credit/ financial company, in which you can dispute the charges within the timing manner.(they timing and play-around you)..They always look to find any gap to slap on your wallet. In all, they just want to draw money from you. The problem is yourself. Base on my experiences with DHgate.com. best advise is, STAY AWAY DHGATE.COM . Otherwise, your own risk."
"Bought a $70 product from them and never received the product. No tracking information was prided at time of shipment from China. I followed their dispute process and after wating one month for the dispute to work through I got an email telling me they cancelled the dispute because I did not keep in contact with them. "
DHGATE AS A WHOLE IS NOT BAD. They are like ebay for merchants and retailers. If you got a bad product, its NOT DHGATES fault!
They are kinda like an ebay like website (as previously stated) and so if you get a lemon, its the sellers fault, not the site.
If you just read the sellers feedback ratings, you will know if you should order from them.
Dont come here whining and complaining because you got screwed over on an order because the seller had a 1/5 star rating, and you were too dumb too look before hand.
Ive ordered plenty of stuff off here, and been fairly satisfied. Some sellers are better than others, and some are just there to sell you crap.
Spend some time researching. Only buy from sellers who have made a lot of previous sales. Only buy from sellers witha 4/5 rating or better.
Just cuz you got screwed over on 1 seller doesnt mean they are all bad.
Dont pay any attention to the reviews who only mention 1-2 sellers.
"DO NOT buy anything from this site. They are liars and con artists. You WILL get taken and there is nothing you can do about it.. You have been warned."
"dont buy anything from dh gate,, a lot of items they sale from hong kong are fake,specially pen drives with a virtual memory that tricks your pc in thinking that pen has 64 gb when in fact it contains only 4 gb drive. at the end of the day you pay 15 dollars for a pen with 4 gb and not 64gb. dh gate knows it i sent more than 20 emails to aloud them to know the fraud and they didnt reply to me what so ever and they are trying to ban me from the site. they will have a surprise soon enough since my lawyer and i will go ahead with a charge for dh gate trying to bank and finance fraud, lack of money management since the companies hong kong always make sure they get the payment first and only release the items 2 weeks after the money has been transfered, all that to avoid compensations, i will charge them with price vs value since a lot of dumping is being made to confuse people whatever is cheap or is something odd happening. wait for the surprise that they will have very soon since they are cashing in from people that are suffering this economical crisis and wants to save money.its amazing dh gate only replys to good comments and i will usa costumer authorities should do something about,it aint a few dollars that will piss me off but in fact its the all idea of them getting extremelly rich due to millions of scam they get away with it. just one last point,some other revier told this: DHgate is NOT a vendor or seller It is a central online service for individuals to market and sell their goods (much like ebay or etsy). Therefore, although your transaction is handled by DHgate, all other factors (pricing, quality of merchandise, shipping, communication, etc.) are the responsibility of whatever individual you're dealing with,,,, wwwwwuuuuuuaaaaauuuuu what full of crap conversation this guy has, if i go and become a middle man between 2 parts its because i want to cash in and there for i become responsable to make sure non of both parts due any damage to each other or the costumers,,,yes you plum, you are responsable for the deal otherwise all the shopping you do in a shop you should complain with the manufactories of the insurance companies since they are the ones that holds payments s well.paypal only gives your money back if you refunded within a timing that usually gets passed because you can only compplain for the goods when you received them, and you receive them quite late to avoid refunds. in your words paypal shouldnt be responsable since they are the middle man as well????????????? what a laugh, maybe i should be a middle man between what you buy and what you sell,then i would give yo a taste of hong kong,what a twat
enough said"
This review was modified by helder on May 03 2012 09:04:05 AM
"I think it's important to understand a few things about DHgate to get some perspective here:
1. DHgate is NOT a vendor or seller. It is a central online service for individuals to market and sell their goods (much like ebay or etsy). Therefore, although your transaction is handled by DHgate, all other factors (pricing, quality of merchandise, shipping, communication, etc.) are the responsibility of whatever individual you're dealing with.
2. DHgate is entirely a Chinese operation. All of the sellers and all of the wares are based in China.
3. The quality of some of the Chinese goods being offered can be extremely low. Fakes, knock-offs and generally poor-quality items are rampant.
4. After-the-sale support is rarely dependable. Remember, you're dealing with people whose first language is Chinese, and who have little or no means to handle returned goods or otherwise address problems.
5. It is highly risky to order anything of value that seems like a substantial "bargain." For exampe, ordering a wedding dress online is probably foolish regardless of the site, but ordering one from China borders on insane, and ordering from DHgate - where it's actually coming from someone's garage, is beyond understanding.
6. HOWEVER, ordering small, cheap items (like those you'd find in the local "Dollar Store") is probably the only safe way to use DHgate.
7. Use a reputable payment facility like PayPal where you can hopefully get your funds returned to you if there's a problem.
ALL THAT BEING SAID, my experience with DHgate was perfectly fine. I ordered a dozen pairs of sunglasses for a party, and although the shipping took about two weeks, I received them exactly as described. Shipping was free. I was able to use PayPal to protect my purchase. DHgate provided several emails related to the transaction status, including tracking information from Hong Kong.
In summary DHgate is fine so long as you use it with caution and with the knowledge of whom and what you're dealing with, and limit your liability to very low-priced purchases."
This review was modified by LarryScottB on April 20 2012 04:46:00 PM
"They are horrible. Read the other reviews. I could write MANY PAGES here of how bad every step of their process is but as I look at the other reviews I see all the things I would say (ignore the positive reviews, I think they are "plants"). It took me dozens and dozens of emails to get my money back on a machine they did not even send out (they kept asking for more money above the original payments!!) As others have said there is a lot of scamming going on here. Worst seller I have ever worked with. Stay away."
"i ordered a soccer jersey for my son for CHRISTMAS .he wore the jersey once we washed it as per the label when my son went to wear it again the lettering on the back of the jersey peeled off i contacted dh gate and the seller i wanted a replacement jersey and for dh gate to provide a return shipping label to ship the defective jersey back they refused the only way for me to get a refund i needed to pay shipping back to china that would cost as much as i paid for the jersey dh gate never resolved this issue and the seller sent me return emails cursing at me"
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posted May-15-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Don\u0027t ever buy from these robbers. there is no such thing as customer protection, it\u0027s all a scam.<br>I ordered cell phone watches, and all i got instead were cheap mp3 players. When I disputed, they agreed to refund, provided that I pay 60$US for shipping. dhgate backed the seller.They are in this scam together. YOU HAVE BEEN WARNED!!!!!!!","link":"http:\/\/www.resellerratings.com\/store\/DHgate\/comment\/1552074#comment1552074","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DHgate.jpg","store_name":"DHgate","username":"Eliek","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DHgate.com<br><br>They are really a RIPOFF site. except if you have a luck.<br>their statements, sounds, and look are trusting business. It is seem like pro-business. in reality, they are a con-trade-business. Most products sell on this site are fakes, no specifications, copy or imitates, and\/or illegal products.<br><br>They do have Resolution Center. However, they may resolve the problems for you if they know you are backing up with your credit\/ financial company, in which you can dispute the charges within the timing manner.(they timing and play-around you)..They always look to find any gap to slap on your wallet. In all, they just want to draw money from you. The problem is yourself. Base on my experiences with DHgate.com. best advise <br>is, STAY AWAY DHGATE.COM . Otherwise, your own risk.","link":"http:\/\/www.resellerratings.com\/store\/DHgate\/comment\/1544550#comment1544550","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DHgate.jpg","store_name":"DHgate","username":"Vivv","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a $70 product from them and never received the product. No tracking information was prided at time of shipment from China. I followed their dispute process and after wating one month for the dispute to work through I got an email telling me they cancelled the dispute because I did not keep in contact with them. ","link":"http:\/\/www.resellerratings.com\/store\/DHgate\/comment\/1536950#comment1536950","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DHgate.jpg","store_name":"DHgate","username":"JWehman","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Alright, first off, <br><br>DHGATE AS A WHOLE IS NOT BAD. They are like ebay for merchants and retailers. If you got a bad product, its NOT DHGATES fault!<br><br>They are kinda like an ebay like website (as previously stated) and so if you get a lemon, its the sellers fault, not the site. <br><br>If you just read the sellers feedback ratings, you will know if you should order from them. <br><br>Dont come here whining and complaining because you got screwed over on an order because the seller had a 1\/5 star rating, and you were too dumb too look before hand.<br><br>Ive ordered plenty of stuff off here, and been fairly satisfied. Some sellers are better than others, and some are just there to sell you crap. <br><br>Spend some time researching. Only buy from sellers who have made a lot of previous sales. Only buy from sellers witha 4\/5 rating or better. <br><br>Just cuz you got screwed over on 1 seller doesnt mean they are all bad. <br><br>Dont pay any attention to the reviews who only mention 1-2 sellers. <br><br>I have bought from 5-7 different sellers.<br>","link":"http:\/\/www.resellerratings.com\/store\/DHgate\/comment\/1526386#comment1526386","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DHgate.jpg","store_name":"DHgate","username":"colonelairsoft","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT buy anything from this site. They are liars and con artists. You WILL get taken and there is nothing you can do about it.. You have been warned.","link":"http:\/\/www.resellerratings.com\/store\/DHgate\/comment\/1523998#comment1523998","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DHgate.jpg","store_name":"DHgate","username":"BadJudgement","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"dont buy anything from dh gate,, a lot of items they sale from hong kong are fake,specially pen drives with a virtual memory that tricks your pc in thinking that pen has 64 gb when in fact it contains only 4 gb drive. at the end of the day you pay 15 dollars for a pen with 4 gb and not 64gb. dh gate knows it i sent more than 20 emails to aloud them to know the fraud and they didnt reply to me what so ever and they are trying to ban me from the site.<br>they will have a surprise soon enough since my lawyer and i will go ahead with a charge for dh gate trying to bank and finance fraud, lack of money management since the companies hong kong always make sure they get the payment first and only release the items 2 weeks after the money has been transfered, all that to avoid compensations, i will charge them with price vs value since a lot of dumping is being made to confuse people whatever is cheap or is something odd happening. wait for the surprise that they will have very soon since they are cashing in from people that are suffering this economical crisis and wants to save money.its amazing dh gate only replys to good comments and i will usa costumer authorities should do something about,it aint a few dollars that will piss me off but in fact its the all idea of them getting extremelly rich due to millions of scam they get away with it. just one last point,some other revier told this: DHgate is NOT a vendor or seller It is a central online service for individuals to market and sell their goods (much like ebay or etsy). Therefore, although your transaction is handled by DHgate, all other factors (pricing, quality of merchandise, shipping, communication, etc.) are the responsibility of whatever individual you\u0027re dealing with,,,, wwwwwuuuuuuaaaaauuuuu what full of crap conversation this guy has, if i go and become a middle man between 2 parts its because i want to cash in and there for i become responsable to make sure non of both parts due any damage to each other or the costumers,,,yes you plum, you are responsable for the deal otherwise all the shopping you do in a shop you should complain with the manufactories of the insurance companies since they are the ones that holds payments s well.paypal only gives your money back if you refunded within a timing that usually gets passed because you can only compplain for the goods when you received them, and you receive them quite late to avoid refunds. in your words paypal shouldnt be responsable since they are the middle man as well????????????? what a laugh, maybe i should be a middle man between what you buy and what you sell,then i would give yo a taste of hong kong,what a twat<br><br> enough said","link":"http:\/\/www.resellerratings.com\/store\/DHgate\/comment\/1508329#comment1508329","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DHgate.jpg","store_name":"DHgate","username":"helder","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I think it\u0027s important to understand a few things about DHgate to get some perspective here:<br><br>1. DHgate is NOT a vendor or seller. It is a central online service for individuals to market and sell their goods (much like ebay or etsy). Therefore, although your transaction is handled by DHgate, all other factors (pricing, quality of merchandise, shipping, communication, etc.) are the responsibility of whatever individual you\u0027re dealing with. <br><br>2. DHgate is entirely a Chinese operation. All of the sellers and all of the wares are based in China. <br><br>3. The quality of some of the Chinese goods being offered can be extremely low. Fakes, knock-offs and generally poor-quality items are rampant.<br><br>4. After-the-sale support is rarely dependable. Remember, you\u0027re dealing with people whose first language is Chinese, and who have little or no means to handle returned goods or otherwise address problems.<br><br>5. It is highly risky to order anything of value that seems like a substantial \u0022bargain.\u0022 For exampe, ordering a wedding dress online is probably foolish regardless of the site, but ordering one from China borders on insane, and ordering from DHgate - where it\u0027s actually coming from someone\u0027s garage, is beyond understanding.<br><br>6. HOWEVER, ordering small, cheap items (like those you\u0027d find in the local \u0022Dollar Store\u0022) is probably the only safe way to use DHgate.<br><br>7. Use a reputable payment facility like PayPal where you can hopefully get your funds returned to you if there\u0027s a problem.<br><br>ALL THAT BEING SAID, my experience with DHgate was perfectly fine. I ordered a dozen pairs of sunglasses for a party, and although the shipping took about two weeks, I received them exactly as described. Shipping was free. I was able to use PayPal to protect my purchase. DHgate provided several emails related to the transaction status, including tracking information from Hong Kong. <br><br>In summary DHgate is fine so long as you use it with caution and with the knowledge of whom and what you\u0027re dealing with, and limit your liability to very low-priced purchases.","link":"http:\/\/www.resellerratings.com\/store\/DHgate\/comment\/1471253#comment1471253","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DHgate.jpg","store_name":"DHgate","username":"LarryScottB","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They are horrible. Read the other reviews. I could write MANY PAGES here of how bad every step of their process is but as I look at the other reviews I see all the things I would say (ignore the positive reviews, I think they are \u0022plants\u0022). It took me dozens and dozens of emails to get my money back on a machine they did not even send out (they kept asking for more money above the original payments!!) As others have said there is a lot of scamming going on here. Worst seller I have ever worked with. Stay away.","link":"http:\/\/www.resellerratings.com\/store\/DHgate\/comment\/1287595#comment1287595","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DHgate.jpg","store_name":"DHgate","username":"rodmael","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i ordered a soccer jersey for my son for CHRISTMAS .he wore the jersey once we washed it as per the label when my son went to wear it again the lettering on the back of the jersey peeled off i contacted dh gate and the seller i wanted a replacement jersey and for dh gate to provide a return shipping label to ship the defective jersey back they refused the only way for me to get a refund i needed to pay shipping back to china that would cost as much as i paid for the jersey dh gate never resolved this issue and the seller sent me return emails cursing at me","link":"http:\/\/www.resellerratings.com\/store\/DHgate\/comment\/1234895#comment1234895","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DHgate.jpg","store_name":"DHgate","username":"kurt66","rating":"1"}, "single");){kind=link}
"I ordered items via Dhgate from one of their sellers, they even provided buyer protection if item not shipped within 4 days. It is now almost two months since I placed the order and I have not received any items. The seller can not even provide me with a valid tracking number. I have taken this up with Dhgate resolution center, but they too are not returning my emails or doing anything about this. Therefore I am out of money for items that I did not receive or will ever receive. Also they claim that if items not shipped within 4 days, that I am entitled to refund plus $20 penalty fees. Nothing has happened. Do not trust Dhgate sellers!!!"