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Ok product; Terrible customer service
"The chain/sprocket kit I ordered seems fine. Product is as expected and works well so far. The D2Moto customer service is absolutely terrible! Extremely poor communication! I got an email saying my product was shipped, and I was given a tracking number. The tracking never updated from 'pre-shipment' so I finally called and was told there was a delay due to them moving to a new warehouse and to wait a week, give it time. Still no change in tracking status. This time I email them, they respond 5 days later saying my package was mishandled by USPS and is lost, do I want them to cancel it or re-send. I tell them to re-send and to please confirm when this is done. No response to this EVER. Finally I call them again. Now they tell me it has been re-shipped and should be arriving soon. I finally received it last week. Massive headache. I will never order from this company again, and I don't recommend you do either!"
Don't buy anything
"Put a order in a week ago get email items shipped with tracking number usps. track it and they have not got it. but sent a email saying it was shipped. sent 2 email with no response From the company.never order from them again. Still waiting hopefully I get it soon or later "
Slowest shipping ever
"Ordered a chain for my 4 wheeler on 3/30/17, It is now 4/12/17 and still no chain. Emailed them 3 days ago and they haven't even replied. Extremely annoying because the weather is nice and I can't even ride. Thanks d2moto "
"It's easy to spend $200 on a chain and sprocket set. Not the case with D2Moto. They not only helped me figure out the right final drive ratio for my sprockets, they went above and beyond to ensure I got everything working the way I wanted it.Best price I could find, great chain and sprocket, and great service. I'd definitely refer them."
"These folks did great taking my money and sending me the wrong pads. Instead of sending front/rear set for my KLR, they sent me 2 rear sets. I call on a Wednesday and they promise to email me tracking for the replacement parts sent 2 day air. Their wonderful team decided to not do anything with my order until Friday and never followed up with an email. I call in and the customer service rep starts scrambling to make an answer up. Terrible service, steer clear of them if you need your parts in a timely manner. I now am going to be 5 days behind on getting my bike finished, and frustrated to boot. "
"orderd parts on 2/7/2015 it is now 2/18/15 still no parts and really puts the screws to my Gulf coast vacation! called the customer service line hell they dont even know where they are at. Very unprofessional and rude .....I will never order parts from here again! Filed complaint with BBB.https://sanjose.app.bbb.org/complaint/new/100055334. 2/23/2015 To this date still have not recieved my package. I called the company last thursday 2/19/2015 they said they would ship another package out but I have never recieved any shipping info on that package either. It is now 3/2/2015 still no package it shows now that it was shipped from california to illinois where I live then shiped to Iowa then to Hazelwood MO. Called the company they did give me a refund and told me if it does show up just keep it at no charge DO NOT SEND IT BACK. By the time I get this package we will no longer be riding motorcycles we will have space bikes and live with the Jetsons!"
"After 3 months, the chain and sprocket kits are still holding up strong. Thanks for the low price and fast shipping! will definitely come back in the future"
"quick service,parts are correct and fit......."
"Bought their chain and sprocket kit and installed around June... Ride 4k miles and still holding up. Looks like it can last another 4k miles. D2moto is now one of my tune up shop."
"The site was user friendly and included detailed product information along with product reviews that were very helpful. Quality parts with unbeatable prices! Placed my order on Friday and got them on Tuesday with Free shipping...WOW! "
"I love that place I've been ordering part from them for my 2007 cbr600rr such as chain, sprocket, tail light and more I never had any issues with them I had the tail lights for over 2 years and until today it still works perfectly my last order was brake pads So far so good!. Their customer service was pretty good as well. "
"This place is a joke. They sent me the wrong part, I called on a Friday afternoon at 5:00 to let them know. Asked if they would ship Monday Express Mail so I could get it right away. I called Monday and they said they shipped it 2-3 priority and would not ship it Express Mail without charging me. So they send me the wrong part, which put my bike out of commission for the weekend. Then tell me on Monday I have to wait another 2-3 days and its now Thursday and I still don't have the part. No concept of customer care or attention to detail. Don't shop here, the parts are cheaply made and they don't know how to run a business. "
"made couple of purchases without any problem untill know, ordered and paid for 3 oil filters, 2 of the 3 where missing, handlebar grips do not fit on my bike.I am very unhappy with there service, even on the phone they seem to not be able to understand english"
"It's my 2nd order with D2moto.com . Both went smoothly. I ordered brake pads and chains. Both parts arrived on time and installed right away! No hassle. Will definitely buy again!"
"It's my third order with D2Moto.com ... so far so good! I bought a few of their Kevlar brake pads last year for my son's bike and they were great. Last month, I bought a set of sintered HH pads from them, just got them installed 2 weeks ago and they hold up pretty well. Definitely recommend to all my buddies"