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Full Rating Profile
Cymax StoresCoupons
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4170 Still Creek Drive
    • Contact: inquiries@cymax.com
    • Phone: 866-740-9830
    • Customer Support: 866-740-9830
    • Business Hours: Customer Service: 8:00-16:00 PST, Mon - Fri / Sales: 8:00-17:00 PST, Mon - Fri 8:00-16:00 PST
    • Fax: 604-629-4708

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.74/10 7.74/10
    Chance of future purchase: Rating 7.80/10 7.80/10
    Shipping & packaging: Rating 7.92/10 7.92/10
    Customer service: Rating 6.89/10 6.89/10
    Return/Replacement policy: Rating 5.88/10 5.88/10

1,914 Customer Reviews

Rating 2/10
1/5
modified review posted

"I will never buy from Cymax again! I am highly disappointed in the quality of their products but even worse their return policy. I believe it to be unethical and very difficult to return a product. I purchased the Prepac Sonoma Black Bookcase Platform Storage Bed with Headboard and spent 655.00 on it...that's a pretty penny! I was highly disappointed in the quality and so I decided to return it. With that being said they charged me a restocking fee of 163.99, threatened to charge me outgoing shipping on a product that was FREE SHIPPING and the cost of return shipping w/out a label. I had to do all the leg work. I went through the trouble of setting up a pickup and the cost is 400.00 for me to ship it back. After all being said and done I would have eaten over 500.00. I am keeping the bed because of this but will never, ever buy from Cymax again!"


Rating 2/10
1/5
modified review posted

"I ordered a bookcase Oct. 14,Cymax was quick to chg my credit acct for it, but as of Oct.23,my order has not even been shipped,nor did I ever recve Email as they told me I would-excuse is ,they were missing the 4 from my 34444 address-how hard was it to call or Email me?? When I called, was told all of this has to be presented somewhere else-but when I ordered on phone, was available,&all good to go! Told to wait up to 48hrs for a Email. Not happy with Cymax at all. So, Im still waiting.. They never offered to put a rush on it, or nothing. If I hadnt called them,how long would I have been left waiting ??? Very Poor Service.Ive never recd an invoice number-so kinda hard to submit!"

modified review Rep reply posted Oct-28-2014

Cymax Stores, Cymax Stores rep has responded

“Hello,
First of all, we sincerely apologize for any inconvenience caused. We'll gladly assist in resolving the matter for you. To better aid you with this, can you please provide us with your cymax order number? This will be in your electronic receipt which starts with VRC121-#######
Looking forward to hearing from you,
Cymax Customer Support”


Rating 10/10
5/5
modified review posted

"I ordered the lateral file cabinet for my office. It is time comsuming to put together but once its finished it is very sturdy & looks great."


Rating 8/10
4/5
modified review posted

"i was very happy with the furniture that i got. it is beatiful in my diningroom! also, your service was excellent."


Rating 10/10
5/5
modified review posted

"I was thrilled with my purchase from Cymax. I had bought a futon from them previously, and was very happy with the quality of the product and the customer service, so I decided to order a wardrobe from them as well. The wardrobe arrived promptly and is very sturdy and useful. I have nothing but good things to say about the quality of the products and the prices that Cymax offers!"


Rating 10/10
5/5
modified review posted

"We placed an order for a headboard for our bed from Cymax after shopping at various furniture stores and were not able to find the right one,so I started searching on the I Pad and found the perfect item."


Rating 4/10
2/5
modified review posted

"Were pleased that the item was delivered on time. However, when I pulled it from the box and began putting it together, noticed that the front left door piece had visible drill holes that were just covered with the material you use to cover the outside (visible) pieces with. Also the very bottom piece in the front has damage to it as well."


Rating 10/10
5/5
modified review posted

"Wonderful prices, great products, & fast & efficient service."


Rating 8/10
4/5
modified review posted

"Great product, very easy process. Thank you"


Rating 10/10
5/5
modified review posted

"Great experience. Will buy again soon."


Rating 10/10
5/5
modified review posted

"Excellent products and fabulous prices. I found Cymax by accident. The desk and 2 filing cabinets are wonderful! I will order many more things in the near future. almost forgot....FREE SHIPPING!!!!! "


Rating 10/10
5/5
modified review posted

"We were very pleased with the daybed we purchased from Cymax. Nice quality, was shipped immediately and with no outrageous shipping fees. "


Rating 8/10
4/5
modified review posted

"I ordered the floating wine rack from Cymax because it was cheaper than everywhere else I found it online. I received my rack fairly quickly and it was in good condition when I got it. And shipping was free too! It's a very easy online store, and I would highly recommend them to anyone if they were looking for a product not directly sold to consumers by the manufacturer. "


Rating 10/10
5/5
modified review posted

"I had been looking for a wall desk. i found it elsewhere for 150 more. I was a bit skeptical. But after getting it put together and hung on the wall, I have to see I am extremely pleased. Off the floor, looks cleaner and it a very nice desk and a better than market price. Would Highly recommend this product."


Rating 10/10
5/5
modified review posted

"Very happy with the bed. Looks like the picture and fits my mattress perfectly."


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Cymax Stores is a merchant member
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