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382 reviews 
posted May-23-2012 
“Dear Valued Customer,
We apologize for the issue you experienced with the wireless network adapter. We would be more than happy to assist you should you continue to have an issue. As for the rebates, the CyberPower rebate process for this item takes 10-14 weeks. For the manufacturer rebate, if the sales representative was contacted, he would have been able to assist with this issue. We do apologize for any inconvenience. Should you still have further concerns, please contact cyberhd.tech@cyberpowerpc.com”
posted May-23-2012 “Dear Valued Customer,
Our records indicate that the shipping address placed for the order could not be verified with the address on the credit card you utilized. We apologize for any inconvenience, but we cannot process your order if the shipping address does not match the address on the credit card, or is verified to be a secondary address. As requested, your order has been cancelled. Again, we do apologize for any inconvenience.”
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![Share](javascript:share_rating({"review_body":"Ordering was extremely easy. Choices were clearly laid out and prices were prominently displayed. Sales department was responsive and helpful. Have not needed to contact technical support, but based on my experience so far, I expect they are just as professional. System arrived in perfect condition and was set up exactly how I ordered it. All manuals and extra parts were included. Not a single issue so far. Very satisfied with my purchase.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1569420#comment1569420","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"Milquetoast","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The entire order process went very smoothly. Their website is excellent, and allowed me to fully customize my PC according to my specific specifications.<br>The PC was delivered on time, and was very well packaged. The quality of the delivered product is excellent, with all the parts I requested installed professionally and are fully functional. I would use CyberpowerPC again in the future.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1568702#comment1568702","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"nickyw100","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It was a really great experience. The item was delivered on time. I was impressed with the amount of customization that was available. The system worked and is working great. I would do it again easily. ","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1568434#comment1568434","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"christ0phe","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"System came with a dead wireless card, and the back of the case door was all dented in so the thumb screws go in at an angle instead of straight in. I sent the wireless card back and got a replacement but it was either another broken one or the model they gave me isn\u0027t compatible with windows 7 at all because it won\u0027t show up in device manager or anything. I ordered a SSD with my system because it was supposed to be free after rebates but that turned out to be a total scam. The rebate was in 2 parts: $20 from the SSD manufacturer and $87 from Cyberpower themselves. The $20 was denied because Cyberpower didn\u0027t provide the UPC needed to complete the rebate. I mailed in the form for the $87 from Cyberpower and haven\u0027t heard about it again, and it\u0027s been over 5 weeks now. I have been a long time customer of Cyberpower and this was my 4th system from them but it will probably be the last.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1566776#comment1566776","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"ultraviper","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The choices available are great and there are so many ways to customize everything about your purchase. Not just the inner workings of the computer but the outer case as well. The site feels friendly even while being confusing (I don\u0027t know what a lot of things are but they do explain each part and there\u0027s always Google after all that). They also kept me very up to date about my computer purchase. From receiving the order, having it built, tested and shipped I was informed every step of the way. The company feels like a good company to me and they come across very helpful and close through the process. I really liked knowing what my computer was going through before it even got shipped. And receiving emails in regards to it was even better.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1566002#comment1566002","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"diggins2","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Inept customer Sales and Customer Service, their inability to accurately process my order and their conscious efforts to parlay my attempts to contact management to remedy the circumstance forced me to cancel the nearly $3000.00 custom pc order. I have zero faith in the company as after multiple attempts to have the agent use the information they requested and was provided to them multiple times to process my order or at least provide me a competent agent they failed to provide me with any of the above.<br><br>Beyond these factors they refused to acknowledge the existence of any management or supervisor agents within the company for me to contact who could remedy the situation by actually following the instructions I provided them as to ascertain my status as a bona fide purchaser. I had to acquire the contact information for these management agents through third party resources.<br><br>Their replies and apologies are empty jestures that come only after I\u0027ve posted this review. I\u0027ve since done what I should have in the first place, bought the parts directly from the from suppliers and at a significantly cheaper price point.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1565352#comment1565352","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"RWKPALLETINC","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very pleased with my purchase from CyberpowerPC. They kept in contact with me throughout the process and answered all my questions and concerns very quick and promptly. The computer shipped fast and came ready to go out of the box. The extra Mouse and keyboard I had added to my order were on back order but they came less than a week later and CyberpowerPC\u0027s customer support sent me immediate updates on the back order and when they shipped. ","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1564564#comment1564564","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"AMix2010","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great PC, quiet and powerful. This is my second PC from CyberPower and I am sure someday there will be a 3rd. I added up my parts on a popular site and found that CyberPower even competes with building it yourself. Add in a warranty and a PC that works right out of the box and why would you build it yourself when the Pros at CyberPower will do it for you? Thanks CyberPower!","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1559630#comment1559630","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"giamilton","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have never made my own computer before and never made a purchase as big as i have made but buying from Cyberpower made everything as smooth as possible. They give you a wide array of choices to chose from and the layout of the website is nice and easy. Received my computer two days after expected ship date but that\u0027s such a minor problem that it can be disregarded. All that matters is that it came with zero hiccups or problems and has been working beyond my expectations.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1558068#comment1558068","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"Hatz18","rating":"5"}, "single");){kind=link}
"CyberPowerPC offers affordable and high-quality custom-made PCs. I received my desktop from them a week ago and it has performed beautifully as is without any complications. The shipping took a bit, but it to be expected with their stress test and the fact I went about the typical shipping route that took 4 days, but all in all a fabulous product for the price."