1/5

posted Feb-01-2012

"I had one of my worst purchasing experiences ever with Cyberpower PC. I suggest anyone thinking of buying from them try and call their technical support line and see if you can get a human. (Their sales support was great for me. They actually have adequate staff in sales.) I had about a 1/20 success ratio calling tech support. My $3000 computer arrived with case fans unplugged, fans not wired to the fan controller, the PC crashed all of the time, and the PC was not overclocked which I paid for it to be.

CyperPowerPC's almost nonexistant tech support left me to trouble shoot the situation on my own. First, I upgraded the power supply because the unit that I had from them was below what nVidia asked for with my system specs. I wired the fans to the fan controller properly, and had to test all of the memory sticks and video cards. It turns out I had a bad video card (which I understand is beyond Cyberpower's control.)

Three days have passed since I reported the bad video card and I am still waiting for a replacement to be shipped. Not exactly the experience I signed on for when I purchased a $3K computer.

Cyberpower never took ownership for all of the issues that they could have prevented by proper assembly and pre-shipment testing. They do not staff the tech services department and leave their customers to find solutions elsewhere. (In my case calling nVidia and in computer forums). I am lucky that I had enough technical ability to remedy the situation because Cyberpower PC showed me no interest in helping solve the issues. Buyer Beware. "

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1/5

posted Feb-01-2012

"Do not do business with this company. They take way to long to process orders. I ordered a new 1500 dollar system on January 15th with an expectation of shipping on February 1st. After one week of no movement on the order page, I contacted them to find out what the heck is going on. They could give me no good explanation other than I should refer to the expected order processing time of 15 business days. Almost all of my communication with this company was extremely difficult. No one really wants to speak with you. They take 24 hours to respond to email. They respond to no inquires from the general sales email address. Today I asked to speak with the manager of the sales team. I discovered the person processing my order, Peter Lu, was the sales manager. When I asked to speak with his boss, he indicated he had no boss. He is apparently unsupervised and answers to no one. Which explains the crappy customer service skills. When I indicated my desire to cancel my order, he way more than happy to do it. He was more happy to cancel my order than to attempt to keep me as a customer. I will never do business with this company ever again. I will also be tell my friends to avoid this company as well. "

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5/5

posted Feb-01-2012

"This was the first computer I have ever purchased, and I couldn't be happier. The website was easy to navigate, and upon doing the math, I couldn't have built my computer myself for cheaper. It was easy to pick exactly what I wanted, and the computer runs any game I want to play beautifully. My only one gripe would have been the amount of time it took to finally have it built and sent to me, but I'm willing to put that off since it was Christmas time, and they probably had tons of orders. I will definitely be buying my next computer from Cyberpower, but hopefully this one lasts me a very, very long time!"

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5/5

posted Jan-31-2012

"First time ordering a computer online, but was willing to take the risk as my old HP had fried and needed a quality replacement ASAP. The bang for the buck was great and the laptop has been perfect from the first moment. Out of the box it has performed like a champ. The quality was exactly as described. There is no way you will find this value at a big box chain, and this all without the bloatware and useless programs bogging your system down. Do note these are custom built so it will take some time to built, test, and ship. I had one email conversation with CS and they reassured me that everything was running on schedule and the laptop did arrive they day they promised. As of now, no more TD or NE for me, my computers will come from Cyberpower."

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5/5

posted Jan-31-2012

"CyberPower has now delivered two systems to me in the past 3 years. Absolutely flawless. These were both highly customized gaming systems, with a ton of options. Great price. Great build. Awesome computers. I wouldn't buy from anyone else."

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5/5

posted Jan-30-2012

"My experience with CyberpowerPC was overall fantastic. The website is very easy to use and I was able to customize and choose every element of the computer I wished to have built. Once my order was finalized, the people at CyberpowerPC quickly put my custom computer together and had it shipped in a very short time. My computer arrived unscathed due to their expert care in packaging. The computer had no problems and is working great to this day."

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1/5

posted Jan-29-2012

"Be warned if you buy a computer from CyperPower it is likely to be in the shop longer than in your home. My computer is now in their shop for the 4th time. The power supply keeps going out. It took me three days to get a tech support guy on the phone and the guy knows less about computers than I do. They told me I must pay to have the system shipped back to them for repairs. They have had the system for 9 days and they have not even looked at it yet. There are plenty of better computer builders out there who deserve you money more than CyperPower. Avoid CyberPower and save yourself a headache later."

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5/5

posted Jan-26-2012

"I had never bought a computer online before, only from stores so I was very worried about what I would get. Im a casuel user that plays mmorpgs, while lagging allot during a game I asked what other players where using. A couple jumped out and said they bought computers from cyberpower. So I rolled the dice and bought one. I have to say I have never had a better computer in my life, this thing is sweeeet! I got emails telling me when it was being built and shipped, and could tell this company cared about their customers, you dont get that from buying from a store."

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5/5

posted Jan-26-2012

"Great experience! From the moment I ordered to the moment I got it in the mail, they kept me updated constantly on my rig. I also appreciated the fact that they TESTED THE SYSTEM before sending it to me, of which IBUYPOWER PC's does not do this which lead to me losing out on a $75 dollar shipping fee when I bought from IBUYPOWER the first time and the rig was DOA. Never again will I do that. CYBERPOWER ALL THE WAY! :)"

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1/5

posted Jan-25-2012

""I tried an Alienware computer and quickly realized that all the components were OEM, the system was vastly underpowered and I could spend significantly less on a much more robust PC. So I returned it and spent the next several days researching.

Cyberpower PC's Black Pearl, was constantly coming up as among the best, so I took the plunge and ordered one.

I loved the ordering process and building the PC specs. Then I waited.

And I waited.

And I waited.

And then about two weeks after it was supposed to arrive, it showed up. Except I couldn't pick it up. You see Cyberpower PC has a policy that it MUST be picked up at your house. You can't have UPS hold it at their station and pick it up after work. It must be delivered to you, at your address and no where else.

After 3 delivery attempts (during the day when I'm working), the PC was going to get shipped back. After nearly 5 hours on the phone I finally convinced CyberPower to let me pick up the thing at the UPS station.

BTW, if it does go back you have to pay another shipping charge to get it sent back to you.

So I got it! - happy as a clam. Until I started it up. No video. Why no video? Because the PCI express slot was busted in half.

Somehow this computer passed installation, and two stages of QA testing with a busted PCI express slot and a video card falling out of the socket.

Plus, two of the items for the PC were back-ordered. One came about 2 weeks after the computer, one has never shown up. Yes- you have to go through the same shipping nightmare for the back-ordered components.

I returned the PC for RMA. The ease of returning a computer is a testimonial to how many get returned. They supposedly fixed the problem and shipped it back out.

Guess what? I can't pick it up. It's delivered to my house, and they won't let me pick it up at the UPS station. This time the phone call was much shorter. "We won't allow anyone to pick it up at the station. It must be delivered to your home address." The first time it comes out, they might work with you to allow you to pick it up. But, if the RMA people send it out, there's no way you can pick it up at the station - not negotiable.

In 2 more days, It'll be shipped back to Cyberpower. I have some vacation in a few weeks. Maybe I'll pay another shipping charge to have it delivered then. It'll be 3 months between the order date, and the time I actually get it. With luck, it won't be broken this time.

Anyone doing business with this company (including me) is a fool. Avoid it like the plague.

Their PCs might be great, (I'm not sure if I'll ever get the chance to know) - but if you order something similar from someone else, you'll be using it weeks/months before you actually get one from Cyberpower."

**UPDATE**
I went to my local UPS depot and explained the situation to the staff there. The agent staffing the desk, tracked down the truck that held the shipment, and even though CyberPower PC had refused to place a hold on the box, the UPS agent retrieved it anyway and I was able to get the computer.

So far, it's working okay. It has an issue where it occasionally reboots itself when playing Battlefield 3 for more than hour or so. It's a bit frustrating, but I can live with it. I'm hesitant to call the company for tech support... what if they ask for me to send it back again...?"

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