I ordered a computer from this company on recommendation of a business partner who had ordered one and like it because they use good parts. When I called in for assistance with my order, my name and number was taken, but I never received a call back. I called back again, but the guy was far from helpful. I ordered the computer online anyway. However, when I received my computer, it came with bad RAM, I spent over 1 hour on the phone with their support person after being on hold an initial 1 hour. He did ship me the part. However, I had a second issue with the system configuration, which he left me to figure out. A manager was not available then, and I have yet to receive a call from the rep or a manager since. Their service and tech reps are rood and unhelpful. I would NEVER EVER buy a computer from them again. There are too many good companies out there that want your business. Don't take it to these guys.

I've been trying to get my money's worth in a computer. It was nice to get state of the art componets and exactly what I wanted and needed. Ordering was simple and the delivery time was exactly as stated.

This review was modified by its author, dwfox007, on 2/3/10 3:03 PM.

I'm surprised Dell is still in business when there are competitors like CyberPowerPC around... probably because not too many people know about CyberPowerPC.  
 
I used to own a dell, a dell from hell, and I soon realized that dell uses cheap parts - which tend to break, die, overheat and underperform.  
 
This wasn't going to cut it as I'm a MIS major at FSU and I need a reliable computer for programming (and gaming sometimes too!)  
 
A friend told me about CyberPowerPC, and I was impressed by the high-quality name brand parts you could choose from, all at prices I could actually afford.  
 
Fast forward to today and I got my PC (sniper case). It looks AMAZING and performs beyond my expectations. I would recommend CyberPowerPC to anyone looking to buy a new PC or laptop.  
 
Keep up the good work

I needed a new computer badly. I did a lot of researching, looked at a lot of other places but CyberPower was the one for me.  
I like they're web site and the price for what you get is great. If I went anywhere else I would of got a lot less for a lot more.  
I did have to call them when I received my computer, left a message and they returned my call. Gotta love that.  
I would recommend CyberPower to everyone.

I ORDERED A FULL SIZED $1200.00 TOWER COMPUTER ON 11/23/09 IT WAS SHIPPED ON 12/3/09 I RECIVED IT ABOUT 12/10/09 DAYS LATER I WHEN I FIRST TURNED IT ON IT STALLED ON LOADING THEN AFTER RESTART IT WORKED BUT IT KEPT FREEZEING AND WOULD RESTART FOR NO REASON AT ALL AFTER A WEEK THE TWO DVD DRIVES DIDNT WORK SO I CALLED THE TECH # AND IT TOOK ME 2 DAYS TO GET THROUGH FINALLY THEY ANSWERED AND AFTER SOME TIME ON THE PHONE THEY FIXED THE PROBLEM OF THE DVD DRIVES BUT THE NEXT WEEK THE MEMORY CARD READER WASNT WORKING AND THE COMPUTER STILL KEPT FREEZING UP I SPENT THE NEXT 5 DAYS TRYING TO GET THROUGH TO THE TEC # WHEN I DID GET THROUGH I WAS TOLD TO OPEN THE COMPUTER AND PULL OUT THE MEMORY AND REINSTALL IT THEN PULL THE WIRE FROM THE CARD READER AND REINSTALL IT THAT WORKED FOR ABOUT A WEEK AND IF IT KEPT FREEZING I SHOULD REINSTALL WINDOWS BECASE THEY HAVE A LOT OF PROBLEMS WITH WINDOWS 7 OR IT COULD BE A BAD MOUSE OR KEYPAD I SHOULD TRY REPLACING THEM TOO THE COMPUTER STILL FROZE SO I REINSTALLED WINDOWS IT WORKED BUT SOON AFTER IT STARTED FREEZING UP AGAIN SO I REPLACED THE KEY PAD AND MOUSE NOW IT STILL FREEZES A WEEK LATER THE DVD DRIVES STOPPED WORKING AGAIN SO I REDID EVERY THING THE TECH TOLD ME TO FIX THE DVD IT WORKED STILL HAD A FREEZE UP PROBLEM THEN THE MEMORY CARD READER STOPPED AGAIN OPENED THE COMPUTER AGAIN DID WHAT THE TECH TOLD ME IN THE PAST TRYED REINSTALLING WINDOWS 7 ONE MORE TIME AND THE COMPUTER FROZE DURING THE INSTALL NOW IT WONT EVEN START UP NOW (I HAVE NO COMPUTER SO I RUN OUT TO WALMART AND BUY A CHEAP E MACHINE FOR UNDER $300. THIS COMPUTER WORKS GREAT) I HAVE SPENT EVERY WEEKEND WORKING ON THIS COMPUTER WITH MY WIFE TELLING ME SINCE THE START THAT A $1200. COMPUTER SHOULD WORK WITHOUT ALL THESE PROBLEMS SO I CALL TECH # IT TAKES ME 3 MORE DAYS TO GET IN TOUCH AGAIN THEY START TELLING ME TO OPEN THE COMPUTER AGAIN I TELL THE TECH THAT I HAVE DONE EVERYTHING SINCE DAY 1 SPENT MONEY ON A NEW KEYPAD AND MOUSE AND STILL IT DOESNT WORK I WANT TO SEND IT BACK TO THEM NOT TO RETURN IT BUT TO HAVE IT FIXED THE TECH TELLS ME OK THEY WILL E MAIL ME A UPS PAID RETURN LABEL BUT A FEW MIN LATER I GET A PHONE CALL TELLING ME THAT SINCE IT BEEN OVER 30 DAYS I HAVE TO PAY MY OWN SHIPPING COSTS I TELL HIM IT NEVER WORKED RIGHT AND THE PROBLEMS WERE NEVER FIXED SO IT HASNT BEEN OVER 30 DAYS BUT HE STIIL TELLS ME I HAVE TO PAY THE SHIPPING OK TODAY 2/2/10 I GO TO UPS AND GUESS WHAT IT COST ME $64.22 TO SHIP ADD IN THE COST OF A NEW MOUSE AND KEYPAD IVE SPENT OVER $100. AND COUNTLESS HOURS ON MY WEEKENDS SO FAR TO TRY TO REPAIR A COMPUTER THAT NEVER WORKED FROM THE DAY I TOOK IT OUT OF THE BOX LETS SEE IF THEY CAN FIX IT OR GIVE ME MY MONEY BACK AND ILL BUY 4 E-MACHINES

I HAD BEEN LOOKING FOR A COMPUTER FOR A WHILE AND ALWAYS CAME BACK TO CYBERPOWERPC.COM. I LIKE THE WAY THEY LIST ALL THE DIFFERENT OPTIONS AND LET YOU DECIDE WHAT YOU WANT. WHEN I DID RECEIVE MY ORDER IT LOOKED AND FELT WAY BETTER THAN I ANTICPATED. I WOULD DEFINITELY PURCHASE FROM THEM AGAIN.

This review was modified by its author, MYSTIC II, on 1/31/10 11:43 AM.

I was initially a bit queezy about ordering a computer from CyberPower, a company I had no previous experience or knowledge of. However, their product is head-and-shoulders ahead of any others I've found... The ordering process was simple and provided me with all the information I needed about the components, far more information than big name sites like D*** give you. (And these are components from good companies, not no-name brands).  
 
Their customer support was straight-forward and efficient. My order was initially slowed down due to part availability, but one no-hassle phone call, and I was able to clear the issue right up. The product itself was exactly as advertised without ANY of the junk-software that so often load down newly purchased PCs from other companies. And of course, the price is simply unbeatable! I will DEFINITELY be recommending them to my friends!

This review was modified by its author, Lucretius, on 1/30/10 11:51 AM.

Purchased the system during the holiday sales. I had a few hiccups and delays due to the shipping address being different from the billing address and my bank not having the shipping address on file (that's a good thing, it means CyberPower is fighting attempted fraud!). It seemed like my system took a bit longer than the usual system per the websites shipping claims, I account that to having two holidays overlap my order time and the aforementioned bank issue.  
 
The system arrived well packaged. One concern was that one of the fans had not been properly clipped and was hanging loose. It's possible that it jarred off during shipping but it was such a pain to reclip it seems that it would have had to have taken a very nasty bump for that to be possible. The other slight concern was that a screw was missing from the network card. All minor issues that are easily fixable.  
 
So far all is well (knock on wood) and my only regret is not using the money I paid for the speakers to upgrade somewhere else. I didn't expect much from $15 speakers and unfortunatly they are a real disappointment. Not anyone's fault but my own on that case though.

This review was modified by its author, skeev, on 1/29/10 4:46 PM.

I had planned to purchase a highly customized gaming pc, but cancelled a week later due to financial issues. As it stands, I was saving about $200 as opposed to scraping the internet for deals on all my components separately; in short, they were the cheapest hands down for my new computer versus any other options. When I saved a configuration on my wishlist they sent me a courtesy email offering assistance unprompted, and another one when I placed my order.  
When I decided to cancel my order I called their phone and was immediately recieved, on a friday afternoon no less. I was answered by a friendly voice and my order was cancelled immediately. I recieved a confirmation email a few minutes after. Although I did not experience firsthand product quality, my customer service experience was exemplary. When the time comes I am more than confident in buying from this company, and I will be recommending this company to all who ask.

This review was modified by its author, clevend2, on 1/29/10 3:37 PM.

I have purchased three computers from CyberPower. Their customer service is outstanding. I would highly recommend them to anyone who wants the best.

A friend of mine bought a computer from CyberPower and was happy with it, so I decided to give them a try. Their website made it essay to select the components that you wanted or didn't want and get the specs on them. I was thinking of building my PC myself, but CyberPower build it for me for the same price. So far I am please with the workmanship and it's operation.

Great website with a huge range of options available. Sales and customer support guys seem knowledgeable and seem to care about their product and their customers. Very impressed with them and with the machine I ordered

I ordered my computer and the very next day I got a phone call from cyber power informing me that some of the parts that I had chosen would have to be ordered and would delay my order. So I switched out those parts with ones that were in stock, including other parts that I decided I wanted to upgrade. I think the fact that they called me to inform me of the situation is fantastic, another company that I had previously gone with would not have done such a thing, instead they would let you wait until the ship date came and went and send you an email informing you of a delay with no reason. I recieved more phone call regarding my order about how the configuration I chose would no work, If I had to criticize that, I would say that the website shouldn't allow you to choose parts that won't work together, But then again, good on them for calling me and informing me. The system shipped and I recieved it somewhat damaged probably not CP fault, only the packaging though. I had some problems with software the main being that they didnt install the intel matrix storage manager for my raid 0 configuration, if you orderd a computer with raid 0 I suggest you download that driver. It increased my read/write speeds by 4x. Overall I was extremely pleased with my order and I would highly recommend buying from cyber power, I will definatly be returning.

Spend the extra Money on a decent system. This is the WORST COMPANY EVER. I bought my system in September 2009, it was broken by October 2009, it took me until January 2010 to get it fixed. I had to pay for my own shipping, fight with the company to get a repair number, was treated like I was an idiot because the POWER SUPPLY died.  
The company will not let you speak to a supervisor, they have no competent employees, any employees they do have are all schooled to tell the customer NO to any request.  
The computer systems themselves aren't great and unless you are prepared to do constant work on your system (having both the knowledge and skills and money to dump into your system), buy something that will withstand the test of time.  
I've never had this poor of service from any company and I'm a long time cable customer (for those who don't know, certain cable companies that start with a "C" are cable companies with the reputed worse service going. Sad to say CyberPowerPC has them beat hands down).  
Spend the money on a (name of popular computer company was here, but it was in "violation" of rules) or ** or G@te***, something where you can walk in to an electronics store and get service.  
For those who already bought, I wish you luck. Oh and if they send you and email, you can't reply to it and expect a response. If you are dealing with anyone avoid: (Ok I had names here but apparently that is a no-no, so just avoid this company like the proverbial plague). None of them are competent.

This review was modified by its author, defiantdragonfly, on 1/28/10 9:15 AM.