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4,637 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/CyberPower","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","store_rating":"9.14","total_reviews":"4637"}, "store");)
reply posted May-16-2013 
“Dear Valued Customer,
We apologize that you were unhappy with the product and service. HTPC cases do run warmer that standard desktop cases, especially when paired with an i7 processor. We also apologize we were unable to assist with shipping charges on new order. Some of our configurations do have free shipping, not all. We thank you for trying CyberPowerPC and apologize for any inconvenience.”
reply posted May-06-2013 “Dear Valued Customer,
We apologize for the issue you encountered with your system. Our records indicate an RMA has been issued for service so that we may address the issue for you. We look forward to receiving your system and having our service technicians resolve this issue for you. You should also be receiving an email within 24-48hrs with the RMA information so that you may return the system for the service.”
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![Share](javascript:share_rating({"review_body":"My experience with CyberpowerPC was great. I shopped around a bit, found they had the lowest prices, and bought a great PC, monitor, and surround sound headset. I got a great deal for what I could afford to spend.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/review\/2879413#comment2879413","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"EdHamilton","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I understand that this will come off as a "fake" review, but I assure you that I am a real customer who had an outstanding experience. I searched the internet for several months trying to find the best company to build a gaming PC. I was unable to find any online company that built quality PCs for a better price than CyberPowerPC. I am very satisfied with my purchase! I had the pleasure of working with Phillip Y. as my service provider and he was always willing to help and answered any question I had. I highly recommend working with this company if you wish to design each component of your PC for the best price available.<br><br>Patrick","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/review\/2875049#comment2875049","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"Patrick25","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Some of the best customer support i have dealt with, helped with my payment problem fast and with out hassle or any problems on their end. shipping was fast right on time, even for UPS which normally sucks. They kept me up to date as my pc went through the warehouse to the production and to shipping. ","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/review\/2844987#comment2844987","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"Dillslice","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was interested in CyberpowerPC because I wanted to build a new PC, but I didn't have time.<br><br>I looked at various web sites to see what others are building. I had some idea, but it's been about eight years since I built my current pc.<br><br>After much research, I started to look for the best prices on line, but the demands of work made me give up any thought of doing the home built thing.<br><br>Enter CyberpowerPC. I looked at several companies that could do the assembly for me, and after reading several reviews of CyberpowerPC, I decided to go with them.<br><br>Their website provided several base systems, each with a button to customize the computer to your liking. I chose the Asus Z77 based system and was able to keep the total price to just over my budget of $2k.<br><br>I chose the professional wiring option as well as the ultra enhanced packaging solution, ensuring that my computer would arrive safe and sound. I chose amongst a wide variety of components, customizing the PC as I wanted.<br><br>People, I was blown away by the quality of the build, by the obvious care taken to package the computer, and of course, UPS did a great job in delivering it to my door.<br><br>I am incredibly happy with the performance of my computer, and while it's not a top of the line system (Intel Core i7-3770K), but it's the one that's best for me.<br><br>Check out CyberpowerPC, they'll build it right for you.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/review\/2844693#comment2844693","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"yarzer","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Cyberpower PC is a great value for having a custom PC built. The only cheaper way is to go pricing up the individual pieces and putting it together myself, but only by such a slim margin. I found their customer service to be pretty helpful when it came time to track shipping as well. I recommend this to anyone looking to build a custom PC.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/review\/2841305#comment2841305","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"MooMooCow","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered my first ever custom PC from cyberpower. Ended up configuring a different PC to similar specs of the gamer infinity pro 8800 because it included free shipping with the order, so that was a nice fee i got to dodge. Recieved my computer in the mail before the predicted build date so it got to me super fast. Computer was not damaged in the mail and booted up fine after removing the foam inside the case. Have had it only for a few days now but everything is running fine. It plays games as expected and the SSD i got with it loads programs stupid fast. Time will tell if the components will continue to work as expected, but so far I am completely satisfied.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/review\/2840101#comment2840101","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"Brian55555","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is the second PC I have purchased from CyberPowerPC. Great experience both times! My wife is ecstatic about her new computer. Plays her games on full video without a hitch.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/review\/2838587#comment2838587","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"Sander1755","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have now purchased a total of 3 systems from CyberpowerPC and I must say that the flexibility and prices have always exceeded my expectations. The configuration interface is a breeze and the extra details given during this stage are precise and make it simple to make an informed decision on components. I think as long as CyberpowerPC is around I will purchase my systems from them. They use quality parts, meticulous assembly and outstanding testing. I never had an out of the box failure of any kind with any of my systems.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/review\/2837791#comment2837791","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"hex70503","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"So far so good. I'll give more feedback once the computer is delivered.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/review\/2829377#comment2829377","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"dhu3998","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was nervous about buying from Cyberpower because of all the negative feedback I had seen elsewhere on the internet, but I gave them a chance anyway and bought a computer from Cyberpower PC in March. I have no complaints, other than the fact that they tried to delay my order because of an incompatible part with my motherboard. I checked up on my order twice or so, just to make sure everything was on schedule and the second time they told me that the brand of my graphics card they they carry (AMD Radeon 7970) was incompatible with the motherboard I chose, so they offered to upgrade me to a better version of the same card. The catch was that this upgraded card was on backorder, and I would have to wait an additional 7 days if I wanted it. Instead I suggested that they use an Nvidia GTX 680 2gb card, and they agreed! They turned a possibly bad experience into a positive experience with their company, and I will definitely buy again. Another negative with them was they I ordered a wireless card with my computer, and they didn't send me the antennae for the card. This is no biggie though, because my motherboard came with a Wifi\/bluetooth dongle. Overall I'd give my experience with cyberpower a 4.5\/5, and next time I get a new computer I will build it with them. I would also recommend them to my friends as well.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/review\/2811923#comment2811923","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"burns0306","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"By far the worst customer service I have ever experienced with any company. My situation was a long and dreadful process and I regret listening to those 5 star reviews. I ordered a Zeus SFF custom PC from Cyberpower for around $1100 dollars. I received the computer a week after the expected due date (which I wasn't really bothered about). The packing was fine as it was a Small Form Factor PC I believed it to be relatively easy to pack carefully. Unboxing I come to find out I wasn't given a AC adapter for the PSU to connect to the outlet in my home to even run the computer. Horrible, had to make a trip to Best Buy and buy one myself. I contacted them and they offered to send one free of charge, cool right? No. I get the PC all set up and it has HORRIBLE heating issues. It must have been running over 120 degrees. I couldn't even touch the PC while running. I knew the PC had a heating issue and I returned it immediately after I figured out this fact. Upon Cyberpower receiving the PC I waited to receive my refund for 12 DAYS! Keep in mind they won't refund you the 75 dollar shipping charge (which is an outrageous charge for shipping to begin with). Between the wait time for my RMA I had configured another PC I wanted to purchase and contacted them about putting in a new order. After dealing with multiple tech support agents and moving back and forth through the sales department to contact a supervisor about my experience I had been blown off and hung up on multiple times. There were no supervisors there to discuss my experience with my faulty PC due to "being on vacation." I simply wanted to purchase another PC without a ship charge added to my order. But this seemed to be life and death circumstances for the company. I have never experienced any customer service like this before. Cyberpower is a terrible company to waste your hard earned cash on. Take it from me.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/review\/2802721#comment2802721","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"Hockeyfan19","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"From the get-go, I was impressed by Cyberpower's outstandingly competitive prices and the plethora of customization options available. I chose to buy Cyberpower's Fangbook x7-100. After I confirmed my purchase, my sales rep, Justin, kept me up to date with the proceedings. Although the laptop I ordered came a little late, there were no signs of damage on the box or the laptop inside. Setup went smoothly and up to now there hasn't been a single problem -- everything is working cool and fast. I must say that I am 100% satisfied with Cyberpower. The only negative was the bad delivery estimate, but no biggie; I was in no rush to begin with. I will likely do business with them again.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/review\/2784959#comment2784959","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"TheWizKid","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My computer wasn't working properly when I got it. I would get graphical artifacts in all games intermittently (e.g. tomb raider, witcher 2, league of legends). It was also a bit loud and I wasn't sure if that was normal. Then my CPU temperatures started hitting 195f. From what I can tell I think the liquid cooling failed. I have big air pockets in the tubes around the CPU and the computer is much quieter (pump stopped working?).<br>Really not looking forward to paying to ship back a computer that failed in less than 30 days.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/review\/2768251#comment2768251","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"jonoo","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I really enjoy my experience with CyperPower PC and I highly recommend them to anyone. One thing of the many things I love about your company is that your website gave plenty of option to customize my pc just the way I want it. My last computer was an Alienware pc and you guys blow them out of the water, I was very very impressed and pleased by your website. I love customization I was able to do with my pc and knowing it was unique and design to my specifications.<br>I tried other sites (many other sites) and you guys were the best by far. I also like that you are constantly are having Great deals going on and to me that shows you really care about your customers and want to help them out in getting a pc they want the best you can. <br>I found your site very easy to use, very descriptive on the parts and you even showed pictures of what I was selecting, something I found out in my research some other sites did not do. I am happy I was able to create a beastly pc to replace my old that was within my budget.<br>Thank you Cyperpower PC for having a great company and website and I will definitely be recommending you to my family and friends.<br>Thank you for a Very Very Happy Buyer!!!!!","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/review\/2745521#comment2745521","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"b1d1alpha","rating":"5"}, "single");){kind=link}
"I had been looking for my first gaming PC for a few weeks before I discovered CyberPowerPC. They offer an extensive item customization system that allows you to choose just about everything that's going into the computer. I would definitely recommend CyberPowerPC if you're interested in purchasing a prebuilt gaming PC or a custom gaming PC. Their customer service/support is very nice and welcoming. After the order process they send you email updates about the progress of your order (when its been sent to their warehouse, when its being built, when its being shipped). I am very pleased with the quality of my PC, and my experience with purchasing from CyberPowerPC."