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  • cutleryandmore.

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 135 Prairie Lake Road East Dundee, IL 60118
    • Contact: info@cutleryandmore.com
    • Phone: 1-800-650-9866
    • Customer Support: 1-800-650-9866
    • Business Hours: 9:00 AM - 5:00 PM CST M-F
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

2,377 Customer Reviews

Rating 2/10

Don't waste your money....Cutlery and More does not stand behind what they sell!

"We spent $175.00 on three (3) ceramic Kyocera knives. After an advertising promise of "many years of trouble-free use", the knives came sharp but only remained sharp for about six (6) months. Along with the knives came Kyocera's direction of "never attempt to sharpen your knife at home". What....?! They offer to sharpen them for you for a "nominal fee for shipping and handling". They explain that "We accept checks, money orders, cash or credit cards". Really, cash through the mail? Humm....
So, we sent the three (3) knives back to Cutlery and More who sent them back to us stating that "we do not handle warranty". They also Informed us that "normally you would pay the shipping fee, but we will waive this as a courtesy". So they though we should have paid to ship our chipped, dull knives back to ourselves? And, in the middle of all this - we received someone else's order which we sent back to Cutlery and More. Their Customer Service department seems a mess!
Thanks Marcela O. in Customer Service! - You were of no help. Jill M.

This review was modified by Jillymac on September 20 2016 11:05:57 AM

Rating 10/10

Couldn't be more pleased

"I don't understand all the bad reviews. I had a perfect experience. Maybe things go downhill if you need to return something, but I knew I couldn't go wrong with a Staub product. I had great customer service on the phone, a sale price on an already great price, it was shipped very quickly and I absolutely love what I ordered. I would not hesitate to order from them again."

This review was modified by mermaid1111 on March 09 2016 12:06:01 PM

Rating 10/10

"Terrific experience. I ordered a set of Wusthof knives and they were packaged perfectly and arrived in just 2 days from the day I ordered. I would definitely recommend shopping at Cutlery and More. I called customer service before placing the order as I had a question on the differences between the Wusthof Classic series and the Wusthof Classic Ikon. The customer service agent was very knowledgeable and clearly explained the differences so I could make my decision. All in all the website is much more clearly laid out than Amazon and since the price was just as competitive there's no reason not to give Cutlery and More a try. Thanks!"

Rating 2/10

"I ordered the wrong item (my mistake) so I paid $27 to have it shipped back. A while later, I received the correct item in the mail, but it was damaged (and was not damaged in transit to my residence, so that was a quality control error somewhere), so I sent that back. Then, a while later, AGAIN, I received the original, WRONG, item AND it was BROKEN! All the while, I never received confirmation e-mails that my replacement items had been shipped. I had to e-mail their customer service after a few business days, and was then informed that they had already sent out the packages each time. I am now about to return something in the mail for the THIRD time! I am beyond fed up with this company! I can only hope that the FOURTH time is a charm! It has been over a month since I originally placed my order!

My warning to you: Do NOT buy from them unless you're looking to waste vast amounts of your time e-mailing, calling, checking your mail, and driving down to UPS to have your items returned. Perfect recipe for a migraine! This is the first and last time I will ever be making a purchase from http://cutleryandmore.com!

This review was modified by jolena.gonzales on October 31 2013 04:38:24 PM

Rating 10/10

"Outstanding service. My customer representative went way over and above to take care of me. I ordered a knife block with the knives. I had a problem with the finish on the knives and the finish on the block. After a few returns, at no cost to me, everything was perfect. I have since placed another knife order with them. I would highly recommend purchasing thru this online company."

This review was modified by Maddelina on October 06 2013 11:03:40 AM

Rating 10/10

"Great customer service! I ordered some chef's knives and ordered the wrong item. I did not notice the mistake until reading the order confirmation. When I cancelled the order, the representative I spoke with was so friendly and helpful, it makes me want to buy from Cutleryandmore.com in the future."

Rating 2/10

"their return process is something out of the 80s. It involves a printed paper form, paying your own shipping, and no online tracking of your return process. I don't see how these people compete with Amazon. Avoid..."

This review was modified by CurtJa on August 13 2013 07:13:03 AM

Rating 10/10

"The products were great and at a great price. Delivered on time and pack securely."

Rating 10/10

"Fast shipping and an awesome selection of items that most brick and mortar stores don't carry. Recommended!"

Rating 10/10

"I had such a wonderful experience with Cutleryandmore.com! They have earned me as a customer for life! When the US Postal Service lost the package that I was sending back to Cutleryandmore.com for a warrantied exchange, I called customer service and spoke with Summer. I explained my situatiuon and she promptly had a replacement piece sent to me directly from Le Creuset! Cutleryandmore took care of the Post Office's mistake! I am beyond pleased and will happily shop from them again and again! "

Rating 10/10

"Wonderful cutlery at amazing savings!"

Rating 10/10

"excellent and fast shipping..good store"

Rating 10/10

"I love this site! Great!!!"

Rating 10/10

"The website was easy to use and the value was excellent. The items ordered arrived quickly and the quality is as expected. We will use this again."

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Verified Customer
Rating 10/10

"Great website. Found the exact products I was looking for and was satisfied with the
pricing. Delivery time was excellent.

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