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"My first order with the Cutlery Shoppe was for 2 Cold Steel Counter Point XL's. It was a phone order which ended up in an incorrect address and email. The box went to my neighbors whom I'd never met. After being notified my neighbor returns the product to my front door without the packaging materials. No knife boxs. Really? Lol. Anyway the Cutlery Shoppe is going to remove 2 knives from their boxes and send them to me. I think that's pretty fair. I will order from them again. Mistakes will happen it's how you remedy them that's important. "
"A+++ merchant. The item arrived as promised even one day ahead of schedule. I discovered the item was not legal in my state so I contacted them and the offered to refund the money upon receiving the item. They did as they said:) I am a very happy customer and will go back to them before trying any other place.MY BEST SHOPPING EXPERIENCE EVER."
"A+ merchant. This was the 1st time I purchased an item with Cutlery Shoppe, and was a great experience. Lowest price I could find to boot.The item showed up quickly. Ordered it July 2nd and it arrived July 7th.The Benchmade knife is nice as well. "
"With the cheapest prices I could find I expected slower shipping.Great packaging and shipping speed. Impressed."
"Fast shipping!Packaged decently (air-bubble padded envelope).Order came as described.Great prices with the nutnfancy coupon code.Great site to check prices on knives."
"Amazing prices on Spyderco's as well as fantastic selection. Their shipping prices are reasonable, especially if you order several items. The item I purchased arrived very well packaged (the box was in perfect shape, which almost never happens) and included a blueberry Dum-Dum, which was... odd... but kinda neat. That might be because it's Christmas time, but either way, a great overall shopping experience. Definitely my primary source of knives now."
"best customer service i have ever experienced. ordered knife and 4 days later got it (on 4th of July weekend at that). i know shipping is a little high but it is first class and it is worth their customer service.got the knife on the 6th and knife did have some issues. liner lock would not engage when opened slowly and blade was not centered. gave Buck a call and they said send it back and apologized. gave cutlery shoppe a call just to see (i didn't want to pay shipping to mail knife to Buck). glad i called. talked to Jeff from Cutlery Shoppe and he said he would personally pick a knife (and he did while on the phone), checked it and said all was good. He apologized and got my information to ship it right then and there! Said he packed return envelope so i didn't have to pay shipping and said he is just trusting me i will send back the faulty knife (which i will for sure). checked email some minutes later and sure enough got a confirmation email saying package shipped.bottom line: shop with cutleryshoppe.com BEST COSTUMER SERVICE EVER!"
"This store has the fastest response. When asked to check on an order, I got a response back within 10min. The order came on time. They have the cheapest price of Windmill lighter on the web. "
"The Cutlery Shoppe is the best place to buy Spyderco knives online, period. They have a great website that is kept up-to-date and the cheapest prices: most Spydercos are priced at around 53-54% of MSRP (plus shipping), which is remarkable. Plus, your credit card only gets charged when your order ships.Their shipping rate is 8.95$ regardless of the number of items you order.The man who owns this online knife store, Jeff Loffer, takes time to personally answer e-mails and send order status updates. I have bought around 9 Spydercos from them over the past 6 months and never had a problem. Once, I returned a knife I did not like and was refunded immediately after Jeff received the knife back.If you are a collector like me or simply need to buy a Spyderco, it is worth checking out The Cutlery Shoppe, you will not regret it."