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Stores > Custom Chocolate Shop
  • Custom Chocolat

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
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    •  
    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Custom Chocolate Shop by clicking a star below.
Rating 2/10
1/5
2013-03-08

"I wish I had read the reviews. Credit card got charged, no packages received, no response from the company, no phone number to contact them. It's a scam. I have to dispute the charge now, and I will not have time to reorder the molds I wanted from a legitamate company before the event I needed them for."



Rating 2/10
1/5
2013-02-20

"Well fudge! Didnt even think to check on them, seemed so legit when I ordered. Everything everyone else is saying happened to me as well... I've emailed several times with no response. Did get an email from my bank saying my account had been compromised, I assume its from these fine folks... Arrrgggg! "


Rating 2/10
1/5
2013-02-03

"I wish i had read these reviews. They charged my card over a month after I made the purchase, than sent only half the molds another month later!"

+ Read user comments

Rating 2/10
1/5
2013-01-15

"DO NOT ORDER FROM THESE SCAMMERS. Only rated one star because zero was not an option.
Wish I had read these reviews before ordering from them. Same experience as all mentioned here in...email requesting cc info...order not shipped...no response to multiple inquiries. Disputing charges and then reporting them to BBB and Yahoo ecommerce. These people need to be shut down.
"


Rating 2/10
1/5
2012-09-28

"How depressing reading all these reviews! I too have been ripped off by these guys. After being asked for the last 3 digits of my card and not receiving my goods ordered in mid July 2012 I was told there was a 'family crisis' and they would send them soon. Well its end of September now and still nothing. I have never experienced such blatant stealing online before. Please don't order from them, only disappointment awaits!"


Rating 2/10
1/5
2012-09-27

"Same thing happened to me..I placed the order and then a couple days later received this message
Date: Wed, 26 Sep 2012 05:51:12 -0700
From: kristin@customchocolateshop.com
Subject: Re: order 32883
To:
There is a 3 digit security code on the back of your credit card that we need in order to process the payment. Thanks.
-----------------

Date: Tue, 25 Sep 2012 07:14:04 -0700
From: kristin@customchocolateshop.com
Subject: order 32883
To:
Hello and thanks for your order. Unfortunately the security code for you credit card did not come through on the invoice. If you would forward this to us at your earliest convenience that would be great. Thanks.

I replied back to her told her obviously this was a SCAM and I then canceled my credit card immediately. I then forwarded her the BBB report on her "Shop" needless to say never got another email from Kristen. DO NOT ORDER anything from this site unless you want to be scammed!




"


Rating 2/10
1/5
2012-09-25

"Wow, I wish I had read these reviews prior to ordering from them. I ordered two items on September 7, and this is part of the confirmation message that I received.

This email is to confirm the receipt of your recent order from Custom Chocolate Shop. Please note that all orders typically ship within 1-3 business days. Please factor this in to your expected arrival date.

NOTE: The tracking link provided in this email is not currently updating the status of an order properly. We apologize for the inconvenience.

I emailed them on September 20 to determine the status of my order since there was no way for me to track the items.

I received this email this morning:

Hello and thanks for your order. Unfortunately the security code for you credit card did not come through on the invoice. If you would forward this to us at your earliest convenience that would be great. Thanks.

There is no way that I'm sending any part of my credit card information through email. They need to be reported to the Better Business Bureau.
"


Rating 2/10
1/5
2012-09-09

"This company is a total rip-off! I ordered two chocolate molds from them on 7-20-12. I have never received them. When I emailed them enquiring about the order, they said it was their error--they'd never been shipped. But they would get them sent. (I assumed they meant this year!) Now, I can't even get them to respond to my subsequent emails. If I knew who to report them to, I certainly would. NEVER, EVER order from this company unless you have extra money to kiss good-bye. "


Rating 2/10
1/5
2012-08-08

"OMG HORRIBLE!!!! WHAT A SCAM! DO NOT ORDER FROM THIS THIEF!!!!!!!!!!!!!!!!!!!!!!!!!!!! ordered 07/21/2012 and i'm still waiting!!!I was told the same thing and charged and then nothing!"


Rating 2/10
1/5
2012-08-07

"DO NOT ORDER FROM CUSTOM CHOCOLATE SHOP. If I could give this shop a 0* I would. My experience is similar to everyone else's. Got an immediate email that the security number didn't come through. Responded with the code giving the business the benefit of the doubt. Then nothing. I ordered on 7/19, I have emailed them numerous times to confirm shipping and have gotten no response. I filed a dispute with the credit card company today. It appears to be a fraudulent business taking money and never sending products."


Rating 2/10
1/5
2012-08-06

" I placed an order with them two weeks ago. Immediately got an email saying that the last 4 digits of my card didnt come through. Send them those again thinking it was a genuine email from the custom shop. Waited and waited. No delivery although it says 3-5 business days. Suspected something fishy from the email I got but gave them benefit of doubt. Wrote to them few times but no reply. They have no phone number to contact. Today two weeks later again looked for my order in the mail and no sign of delivery so I googled them and found a site where other customers experienced the same with the company. So realized I am probably ripped off. Had bought about 77 dollars worth chocolate transfer sheets. "


Rating 2/10
1/5
2012-07-24

"No response, no item. Needed it by this week so paid exptra for 2-day shipping. Had to order it from another vendor. The only email I received was to tell me they needed the security code off my credit card. Luckily any charge that shows up I can dispute. What a pain!!! I don't think I'll ever trust another Yahoo!eCommerce company again."


Rating 2/10
1/5
2012-06-24

"Same thing here. I odered on April 28th 2012 and still nothing. I sent 2 emails and no response. I gave up waiting and ordered from someone else. Now to get my money back. Tried to go to website and it is no longer available."

+ Read user comments

Rating 2/10
1/5
2012-06-13

"TERRIBLE!!! PAID FOR ITEMS AND NEVER RECEIVED. SENT THREE EMAILS AND NO RESPONSE!"


Rating 2/10
1/5
2012-05-19

"Do not trust this seller. I placed an order over a month ago and have not receieved my item or any response from Kristen Hinkel - the owner. I have sent over 6 emails to her and nothing. I dont think Im getting my refund at all. I dont even this this business exists anymore as this owner has set up a new business called Lingerie and Costume Depot. If you google this you will notice the same set up of the website It would be interesting to see whether she actually sends the items purchased from this company. Buyer beware!!!!! Its a shame that I cant give this company no stars"


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