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Full Rating Profile
  • CustomInk CustomInk Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 7902 Westpark Dr McLean, VA 22102
    • Contact: service@customink.com
    • Phone: 800-293-4232
    • Customer Support: 866-485-8160
    • Business Hours: 10am to 9:30pm M-F 10am to 6pm S&S (eastern)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.52/10 8.52/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

3,327 Customer Reviews

Rating 10/10
5/5
modified review posted

"Custom ink's design lab was very user friendly and I had a great time designing my sweaters. I also had great communication customer service and they answered all my questions completely. The best part is their free shipping. I got my order two days earlier than I expected and I was really happy about that. The quality of the product exceeded my expectations. Because of the cheap price, I wasn't expecting a good quality sweater, but the quality was great! The printing was very well done and everyone on my entire team absolutely loved the sweaters. Definitely going to order more!"


Rating 10/10
5/5
modified review posted

"Everything looked great! I really appreciated the quick turn-around of my order. The choice of fonts was awesome and it was easy to design my own shirt. I was geeked about how the shirts were packaged, by size, smallest to largest. It's a little thing but it demonstrates that someone was really checking to make sure I had all the right sizes. I liked that I could order any number of shirts which makes more sense and makes everyone feel that their project is important. I was trying to watch my budget as I am just a team mom buying an end of the season gift for my daughter's competitive cheer team and paying for these shirts myself, which I was able to do easily. All things considered, I would highly recommend your company to anyone."


Rating 10/10
5/5
modified review posted

"So glad I found CustomInk to make my team MS Walk shirts. They were friendly, knowledgeable and professional as they worked with my idea and designed the perfect T-shirt. They also stored my design so I could order more shirts. Love CustomInk!
Lynn S. Wrightwood, CA
"


Rating 10/10
5/5
modified review posted

"From the day I began designing sweatshirts for our school Academy, ALL of the representatives at CustomInk were amazing. Extremely professional, attentive, knowledgeable, professional, and nice. We received our sweatshirts within two weeks of placing the order and were consistently updated with order tracking, etc. I also received consistent email updates regarding my order and any concerns and/or changes that needed to be made. The quality of the sweatshirts is excellent and our design looks great. Based on my experience with CustomInk I will definitely use them again and would most definitely recommend them to anyone. Also, their prices are competitive and fair. "


Rating 10/10
5/5
modified review posted

"I have used CustomInk many times in the past, but with this class of 2015 design I needed a lot of "art help" from the company and I was so pleased with how they worked with me and my students. We had a few changes we wanted to try and the art department was very good at seeing what we wanted, super quick with the turn around on changes, and was completely understanding when we switched back to an original design, too! In the end, my students got a T-shirt that they really like, was exactly what they had hoped for, and I'm sure will wear well beyond just this graduation season. Thanks for all the help and making this design so great!"


Rating 10/10
5/5
modified review posted

"It was an awesome first experience...I will do business with your company again and encourage those I know to use you as well...your team exceeded my expectations. The print was very colourful and the shirts looked great on everyone. it was easy to design the shirts I wanted, everyone loved them, the quality was great, the team was easy to work with and very friendly. I wanted 100 shirts with five different ink colour for the writing, the associate helped me to place the order. I was travelling out of the country on the 21st and they guaranteed my order before my expected departure date for my event. Such a wonderful experience, I will most definitely do business with them again...AWESOME EXPERIENCE>>>AWESOME PRODUCT>>>>AWESOME QUALITY"


Rating 10/10
5/5
modified review posted

"I have used CustomInk for other group t-shirt designs and the quality of the product and, just as important, the quality of the customer service has been and continues to be top notch!! I also received my order well before the guaranteed delivery date.

I have recommended and will continue to recommend CustomInk to others and look forward to our next shirt design.
"


Rating 10/10
5/5
modified review posted

"This was the first time that I have ordered from CustomInk. I was amazed at how easy it was to get my perfect shirts!! I even used the chat feature and had a friendly associate answer my questions and help me with my design. I was pretty happy with my the design and placed a order but I really wanted the font that I chose to be a thicker but I couldn't figure out how to do it on my own so I placed my order and included a note that explained that I really wanted the font thicker . The design team made it happen and sent a proof of exactly what I wanted!! I'm going to proudly wear my shirts this weekend at my city's annual 10k run."


Rating 10/10
5/5
modified review posted

"Wow. Just....wow. You can search the internet over and over, or go to your local screen printing store, but you can't beat the price, selection, and quality of customink.com. I ordered for a rec league softball team, and customink surpassed my expectations. They ship when they say they will ship, they let you know if your design has a conflict and needs attention, and they also sent me an email to congratulate my team on a great season. Not many companies go above and beyond like customink does. I will definitely buy from this site in the future."


Rating 10/10
5/5
modified review posted

"CustomInk was a pleasure to work with throughout the quoting and printing process. CI's support staff helped me navigate my first order with them, meeting some very specific deadlines along the way and maintained their pleasant demeanor throughout. In the past, our company's various printed apparel vendors have had some quality issues - none were present in our latest shipment from CI. Great work, would (and will) do business again."


Rating 10/10
5/5
modified review posted

"Excellent experience with CustomInk - they had useful suggestions about the design, were very responsive when I updated things in the proofs they sent me, and best of all had it shipped out in only a week and a half instead of the 2 weeks I was expecting, thus relieving my anxiety and letting me focus on other issues beyond shirts."


Rating 10/10
5/5
modified review posted

"Last week was Service Week at our medical school. Unfortunately, we did a lot of things last minute, and that included designing and ordering T-shirts. We had so many things go wrong, from the logo itself to getting explicit permission from our school to use their logo. Even with all of these road blocks, your company went above and beyond to ensure that our order exceeded our expectations. Your company drew up an alternate logo, helped facilitate getting permission from our school, and produced and delivered high quality T-shirts to us within a week. I was, and continue to be, very impressed. Thank you all so much for all of your help with making our Service Week T-shirts a success. If anyone ever needs T-shirts printed, I will for sure be recommending your company. Thank you again. And please give an extra thanks to Cat in your Customer Service department- she was so patient throughout the entire process and we really do appreciate it. "


Rating 10/10
5/5
modified review posted

"I had such a great experience with this company! I ordered aprons for a friend's 60th bday in Italy, so the message is in Italian and English - and the customer service folks helped me size everything perfectly. They also noticed it was a birthday event, and took special care to be sure everything was done right. The finished product is high quality and the packaging was done with plenty of TLC. I'd recommend Customink for any kind of special project! "


Rating 10/10
5/5
modified review posted

"As always, it was such a pleasure to work with your company. The customer service reps that I spoke with, were both knowledgeable and kind. The product came earlier than expected, which it usually does. That is always a plus. Everything was very organized and went smoothly. I would definitely use CustomInk in the future and suggest others to as well!"


Rating 10/10
5/5
modified review posted

"Your detailed Customer Service was outstanding. Ashley Duncan was great to work with to get my order placed correctly in regards to the layout the art, image sizing, and production timing. I really like that your team followed up with text messages, emails and calls to confirm I received the status updates and what you were waiting on me. I also was happy that you provided a link for me to see the status of my order. Overall FANTASTIC!"


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