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Store InformationStore Info
Full Rating Profile
  • CustomInk CustomInk Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2910 District Avenue
    • Contact: service@customink.com
    • Phone: 800-293-4232
    • Customer Support: 866-485-8160
    • Business Hours: 8am-Midnight ET Mon-Fri, 10am-6pm ET Saturday and 10am-9pm ET Sunday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.35/10 7.35/10
    Chance of future purchase: Rating 8.94/10 8.94/10
    Shipping & packaging: Rating 9.35/10 9.35/10
    Customer service: Rating 9.30/10 9.30/10
    Return/Replacement policy: Rating 8.13/10 8.13/10

3,368 Customer Reviews

Rating 10/10

"Everyone I worked with made the process easy and quick. When I had questions (even though I work over seas), they were always answered within a few hours. The delivery was also ahead of schedule which was perfect for my situation. I needed the shirts to my corporate office by a certain date so they could be shipped prior to Christmas. They arrived there four days prior; our logistics team is sending them over seas to me for distribution. We are grateful for the product outcome, absolutely beautiful. "

Rating 10/10

"Michele and Emma were amazing to work with! They were excellent in communicating design changes that were needed and acted swiftly! I have been a customer for years and once again, I am delighted with the whole experiment! Thank you!! Loved the quality, loved the print."

This review was modified by 3flips on November 28 2015 02:28:17 PM

Rating 10/10

"The customer service at Custom Ink is VERY impressive. I received an email with a question about my order and it was very well-explained. Once I answered they responded right away. Then I received a proof and they told me they would wait for my okay to begin printing since we had decided on a change in the previous email. I also received a "Good luck this season" email since my order was a few team jerseys, which I thought was sweet and was definitely going above and beyond. And I love the little note that came inside my box letting me know that if anything was damaged in the mail or while the package sat outside they would fix it. I didn't have any problems with the order to report...everything was perfect! But it is so nice to be a customer at a company that truly values your purchase. Thanks Custom Ink!"

This review was modified by Andrea5690 on November 24 2015 04:45:36 PM

Rating 10/10

"The entire experience with CustomInk is professional, intuitive and efficient and I've been using them for years! The quality of the merchandise is always excellent and the process leaves no room for surprises. My team is always very excited to receive their merchandise from CustomInk!"

Rating 10/10

"Our expectations were exceeded! Customer Service was exceptional, quality of the shirts is great! Fast shipping, got to work with an actual person when i had questions. Very pleased with the whole experience. Definitely recommend."

This review was modified by steph1212 on November 24 2015 07:28:59 AM

Rating 10/10

""Great product for the price. I was going to have tee shirts made locally, but they wouldn't talk to me unless I had money and orders upfront. This process was so easy and everyone ordered and paid for their own shirts. All I had to do was pass them out at the event.

Customer service was exceptional! Both by phone and email they were very responsive and helpful. The shirts were delivered ahead of schedule and exactly what I ordered. I'll never do shirts any way except with CustomInk in the future!"

This review was modified by OysterFeastlady on November 24 2015 06:24:21 AM

Rating 10/10

"CustomInk service reps were EXTREMELY helpful and friendly. They spent time helping me to re-design a shirt to meet my price needs. I would highly recommend CustomInk to others and will definitely use this company again in the future."

Rating 10/10

"Working with CustomInk was a wonderful experience! We received responses from employees quickly and they were able to walk us through the process. Everyone we worked with was very nice and seemed to go out of their way to make this process easier for us. The students absolutely loved the final product. Thank you for a great customer service experience and product that exceeded expectations! The quality of the shirts was better than we expected - sizing is very accurate and the printed design was fantastic!"

Rating 10/10

"You get what you pay for...high quality and great customer service. The artists are awesome! I love this company."

This review was modified by Jakesy on November 20 2015 05:57:15 PM

Rating 10/10

" It was great working with you. Product exceeded our expectations. Thanks"

This review was modified by BGRACIA on November 19 2015 12:27:31 PM

Rating 10/10

"My wife and I just ordered shirts for an upcoming family function and used your company for the first time. I can't begin to tell you how impressed I've been with your customer service. I thought customer service was a dying breed, but I have to tell you, I've corresponded with your team via Email, phone and chat functions, and each experience surpassed my expectations.

We got technical art assistance adjusting the colors so we could stay within our price points. Every time they adjusted the artwork exactly as we needed. We went back with some suggested alterations, and were happily accommodated until the shirts were just as we wanted them. We were cheerfully sent proofs each time we wanted a change, and not made to feel like pests. For the first time ever, I felt like an online chat function was truly a dedicated person, not trying to help 4 people at once. Email support was prompt, almost immediate. We just received the shirts, and they look great. I don't know if it is the same crew who answers online, phone and chat support, but ALL are to be commended. I truly felt that everyone I spoke to was more interested in making sure I was happy than they were in making a sale. It is real a testament to your company.

We haven't tried them on yet, as we are saving them for the occasion, but the sizing is the only possible thing that could go wrong at this point, as everything else has been incredibly efficient. I've been recommending you highly to many people, and wish you success.

This review was modified by marklbetya on November 18 2015 06:11:01 AM

Rating 10/10

"My overall experience was great! It was way more personal than I expected from a company of this size. My order was delivered a day early thanks to a very friendly and efficient account representative. "

This review was modified by Cbrown1829 on November 16 2015 04:00:01 PM

Rating 10/10

""Never a problem, never a bad result. I have used CustomInk before and will again, great job as usual. Great quality in both reproduction and product." "

This review was modified by sdfseattle on November 16 2015 04:00:01 PM

Rating 10/10

"CustomInk is awesome! I sponsor a club at a high school and have used CustomInk for about 5 years now. I have never had a bad experience. When an issue arises with the artwork, they are very good about remaining in contact to make sure everything is done the way you want it. Their prices are competitive and their service is quick and correct. I recommend them to anyone who asks."

This review was modified by djackson7254 on November 16 2015 04:00:01 PM

Rating 10/10

"Everything was amazing. The customer services was amazing. Everybody seemed very nice and respectful. The website was user friendly and shipment was received before the actual grantee date. LOVE CustomInk's!"

This review was modified by rhtran on November 16 2015 04:00:01 PM

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CustomInk is a merchant member
CustomInk participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,678 merchant members.