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"I bought a Panasonic TZ1 camera from Crutchfield without realizing that it only had a 90 day labor warr and at 95 days I started having a problem with the flash and shutter not being in sync, I got black or extremly blownout photos with flash. When I check on several digital camera forums on the inernet, I found that many people all over the world was having the same problem, I contacted Chrutchfield (my 1st time to contact Crutchfield except to place an order) to see if they would check with Panasonic to see if they had an inherent problem with the TZ1. Crutchfield's response was: talk to Panasonic, don't talk to us!
Although Crutchfield charges higher prices, they convey extreme CUSTOMER SERVICE (Bill Crutchfield sends a letter out with each order telling me this) and becuse of this I've bought a lot of product from Chrutchfield and told many other people to buy from Crutchfields. Now that I have found that Chrutchfield is just like the other retailers when it comes to customer support after the purchase and will be shopping elsewhere and telling everybody else to do the same!
I just bought a Canon S3 IS (with a 1 Yr labor warr) for $100 less than crutchfield and I'm sure that if I have a problem they will be able to match Chrutchfield's response: don't talk to us talk to Canon! In addition I'm am trashing the TZ1 camera and I am in the process of buying a Canon SD700 IS from somewhere else other than Crutchfields and I'll be saving $80. So good by Crutchfield, I hope you get a lot of customers with all those wonderful catalogs you send out (I've got 20 to 30 in the last year) and your wonderful letters touting your customer service after purchase, but you wont keep them with your high prices and your don't talk to us customer support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
"Wow, I placed my order on a Friday and had it on Tuesday. The customer rep was knowledgeable and courteous and when I called a few minutes later to add an item, it was done immediately. I will go to this store FIRST for all my electronic needs. Thanks Crutchfield!"
"I definatly will do business with Crutchfield again! I was very impressed that they gave me $90 worth of free stuff to install my car stereo. What other company will do that? They shipped the day after I ordered (I ordered at 11pm) but came 6 days later (with 2-3 day UPS shipping. UPS is TERRIBLE, NEVER USE THEM!) Besides that small shipping problem, there my order was perfect. "
"this is my second order with crutchfield in the past two weeks, and everything has gone great. they ship out their products extremely fast, they are packaged very well when they arrive, and their customer service is excellent. they may not have the lowest prices, but they are an honest company who cares about their customers and thats why i have done business with them many times, and plan on doing more in the future."
"Received a 'scratch & dent' Sony DHG-HDD250 i.e. was previously opened and returned. Arrived very fast and Crutchfield replaced all cables that were not returned from previous owner. Came with all original packaging and manual. No noticable scratches or dents and could not otherwise believe was previously owned. Been using quite extensively for a month with NO problems. First time I have bought a 'scratch & dent' item and quite satisfied. Have bought new items from Crutchfield in the past and did not doubt in this purchase. Would do again. "
This review was modified by WG_Pa_Digital on May 18 2006 09:49:09 AM
"I am going to date myself but I have purchased from Crutchfield since the early 1980's through their catalogs. This is before the internet, Best Buy, Amazon.com, etc LOL! In fact, much of its current competition never existed back then! Crutchfield definitely was the "got to" resource when it came to finding out which car radios/speakers fit your car and still are. They also carry (and still do again) higher end audiophile-quality products not carried anywhere else. Crutchfield always known for its top notch customer service and speedy deliveries and super easy return/exchange processes. I have purchased many items throughout the years with no problems - but now with current competition from big box electronics stores - you definitely need to shop around. With all its positives, it always has had an ongoing negative which is their prices tend to be "full retail" but with that you get excellent customer service, no gray market items and lifetime tech support to compensate. The reason I did not give them a full "5" star review is becuase of their higher prices - especially on video products (ie TV's) - where you can go to your local Best Buy and purchase the identical item for significantly less. "
This review was modified by jpugz63 on May 26 2011 01:08:52 PM
"Very positive experience buying an expensive CD player. Shipped 3 hours after ordering, took 2 days! (and that's standard free shipping to 900 miles away) Phone personnel courteous, and knowledgeable and helpful even when I didn't buy anything (on a previous occasion). I got one that popped up on their "scratch & dent" page, got 15% off for a virtually invisible scratch, new merchandise, great buy on a model that is not discounted anywhere. I highly recommend this store. UPDATE DECEMBER 2009: Had another first-rate experience buying a receiver and bookshelf speakers. Helpful, patient phone advice from customer service, bargain prices (ok, it WAS Black Friday), very prompt shipping and receipt, free shipping, professional packaging. Couldn't ask for more."
This review was modified by SocWisc on December 05 2009 09:12:46 PM
"This was an excellent transaction as always. Ordered Nikon D70 outfit. Crutchfield will call you with your phone number you provided just to verify your online order. I don't know if this is standard practice, but I like this. I checked my tracking, and my order actually arrived 1 day early! My only negative comment is I wish they would lower their prices a little. I am willing to pay more to a highly rated company like Crutchfield (and have in the past), but they have also lost some of my orders to other "high" rated competitors due to price. How about offering price matching on a case-by-case basis? Overall, top notch company, and would recommend to anyone. Thanks Crutchfield! "
This review was modified by tintis on October 06 2004 11:35:33 PM
"These guys are excellent. They're by no means the cheapest Internet retailler, but they do frequently beat in-store prices.
I bought a Pioneer car head unit and Aux input adapter off them in November '05, and got free shipping and an installation kit (wiring harness and dashboard cut-out) into the bargain. These items would have cost me an extra $20 from a store.
The install kit worked perfectly - had the whole thing set-up in less than an hour. In years gone by, I've worked away into the small hours, installing such stuff without the custom wiring harnesses.
The head unit was on backorder, but it came exactly when they said it would. Other items arrived separately, as per the delivery time stated.
Website is very easy to navigate, and it tells you which car audio components fit the holes in your car - very important for speakers.
They also give you some installation notes, and you can download the product user manual PDFs from the website.
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![Share](javascript:share_rating({"review_body":"I bought a Panasonic TZ1 camera from Crutchfield without realizing that it only had a 90 day labor warr and at 95 days I started having a problem with the flash and shutter not being in sync, I got black or extremly blownout photos with flash. When I check on several digital camera forums on the inernet, I found that many people all over the world was having the same problem, I contacted Chrutchfield (my 1st time to contact Crutchfield except to place an order) to see if they would check with Panasonic to see if they had an inherent problem with the TZ1. Crutchfield\u0027s response was: talk to Panasonic, don\u0027t talk to us! <br><br>Although Crutchfield charges higher prices, they convey extreme CUSTOMER SERVICE (Bill Crutchfield sends a letter out with each order telling me this) and becuse of this I\u0027ve bought a lot of product from Chrutchfield and told many other people to buy from Crutchfields. Now that I have found that Chrutchfield is just like the other retailers when it comes to customer support after the purchase and will be shopping elsewhere and telling everybody else to do the same!<br><br>I just bought a Canon S3 IS (with a 1 Yr labor warr) for $100 less than crutchfield and I\u0027m sure that if I have a problem they will be able to match Chrutchfield\u0027s response: don\u0027t talk to us talk to Canon! In addition I\u0027m am trashing the TZ1 camera and I am in the process of buying a Canon SD700 IS from somewhere else other than Crutchfields and I\u0027ll be saving $80. So good by Crutchfield, I hope you get a lot of customers with all those wonderful catalogs you send out (I\u0027ve got 20 to 30 in the last year) and your wonderful letters touting your customer service after purchase, but you wont keep them with your high prices and your don\u0027t talk to us customer support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/279225#comment279225","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"leebob1960","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow, I placed my order on a Friday and had it on Tuesday. The customer rep was knowledgeable and courteous and when I called a few minutes later to add an item, it was done immediately. I will go to this store FIRST for all my electronic needs. Thanks Crutchfield!","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/309651#comment309651","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"winspirit","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I definatly will do business with Crutchfield again! I was very impressed that they gave me $90 worth of free stuff to install my car stereo. What other company will do that? They shipped the day after I ordered (I ordered at 11pm) but came 6 days later (with 2-3 day UPS shipping. UPS is TERRIBLE, NEVER USE THEM!) Besides that small shipping problem, there my order was perfect. ","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/176135#comment176135","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"bugalaman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"this is my second order with crutchfield in the past two weeks, and everything has gone great. they ship out their products extremely fast, they are packaged very well when they arrive, and their customer service is excellent. they may not have the lowest prices, but they are an honest company who cares about their customers and thats why i have done business with them many times, and plan on doing more in the future.","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/240505#comment240505","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"gts45","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Received a \u0027scratch & dent\u0027 Sony DHG-HDD250 i.e. was previously opened and returned. Arrived very fast and Crutchfield replaced all cables that were not returned from previous owner. Came with all original packaging and manual. No noticable scratches or dents and could not otherwise believe was previously owned. Been using quite extensively for a month with NO problems. First time I have bought a \u0027scratch & dent\u0027 item and quite satisfied. Have bought new items from Crutchfield in the past and did not doubt in this purchase. Would do again. ","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/257266#comment257266","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"WG_Pa_Digital","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am going to date myself but I have purchased from Crutchfield since the early 1980\u0027s through their catalogs. This is before the internet, Best Buy, Amazon.com, etc LOL! In fact, much of its current competition never existed back then! Crutchfield definitely was the \u0022got to\u0022 resource when it came to finding out which car radios\/speakers fit your car and still are. They also carry (and still do again) higher end audiophile-quality products not carried anywhere else. Crutchfield always known for its top notch customer service and speedy deliveries and super easy return\/exchange processes.<br>I have purchased many items throughout the years with no problems - but now with current competition from big box electronics stores - you definitely need to shop around.<br>With all its positives, it always has had an ongoing negative which is their prices tend to be \u0022full retail\u0022 but with that you get excellent customer service, no gray market items and lifetime tech support to compensate.<br>The reason I did not give them a full \u00225\u0022 star review is becuase of their higher prices - especially on video products (ie TV\u0027s) - where you can go to your local Best Buy and purchase the identical item for significantly less.<br>","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/764360#comment764360","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"jpugz63","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very positive experience buying an expensive CD player. Shipped 3 hours after ordering, took 2 days! (and that\u0027s standard free shipping to 900 miles away) Phone personnel courteous, and knowledgeable and helpful even when I didn\u0027t buy anything (on a previous occasion). I got one that popped up on their \u0022scratch & dent\u0022 page, got 15% off for a virtually invisible scratch, new merchandise, great buy on a model that is not discounted anywhere.<br>I highly recommend this store.<br>UPDATE DECEMBER 2009: Had another first-rate experience buying a receiver and bookshelf speakers. Helpful, patient phone advice from customer service, bargain prices (ok, it WAS Black Friday), very prompt shipping and receipt, free shipping, professional packaging. Couldn\u0027t ask for more.","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/365946#comment365946","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"SocWisc","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was an excellent transaction as always. Ordered Nikon D70 outfit. Crutchfield will call you with your phone number you provided just to verify your online order. I don\u0027t know if this is standard practice, but I like this. I checked my tracking, and my order actually arrived 1 day early! My only negative comment is I wish they would lower their prices a little. I am willing to pay more to a highly rated company like Crutchfield (and have in the past), but they have also lost some of my orders to other \u0022high\u0022 rated competitors due to price. How about offering price matching on a case-by-case basis? Overall, top notch company, and would recommend to anyone. Thanks Crutchfield! ","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/164115#comment164115","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"tintis","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These guys are excellent. They\u0027re by no means the cheapest Internet retailler, but they do frequently beat in-store prices.<br><br>I bought a Pioneer car head unit and Aux input adapter off them in November \u002705, and got free shipping and an installation kit (wiring harness and dashboard cut-out) into the bargain. These items would have cost me an extra $20 from a store.<br><br>The install kit worked perfectly - had the whole thing set-up in less than an hour. In years gone by, I\u0027ve worked away into the small hours, installing such stuff without the custom wiring harnesses.<br><br>The head unit was on backorder, but it came exactly when they said it would. Other items arrived separately, as per the delivery time stated.<br><br>Website is very easy to navigate, and it tells you which car audio components fit the holes in your car - very important for speakers.<br><br>They also give you some installation notes, and you can download the product user manual PDFs from the website.<br><br>Best Internet retailler I\u0027ve ever purchased off.","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/244919#comment244919","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"El Geraldo","rating":"5"}, "single");){kind=link}
"Great seller, great service, lowest price I could find on Polk Audio db212-2. Will definitely shop there again. Glad to recommend to anyone."