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  • Crutchfield

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.11/10 6.11/10
    Chance of future purchase: Rating 5.83/10 5.83/10
    Shipping & packaging: Rating 6.88/10 6.88/10
    Customer service: Rating 5.28/10 5.28/10
    Return/Replacement policy: Rating 1.25/10 1.25/10

263 Customer Reviews

Rating 10/10
5/5

" I have NEVER received such AMAZING SERVICE anywhere!!! This really was AMAZING!!!! I purchased an Alpine head unit as well as numerous accessories. I purchased them on a Wednesday at 4pm. It was shipped out the same day and I received 2 DAYS LATER on that Friday. I was stunned. I called before the purchase to make sure I ordered everything and they helped me make sure I had everything I needed to install the stereo and the other items.

I noticed there were a few negative reviews here but many of these made comment saying things like "I've used Crutchfield for many years......blah blah blah" and then they had one thing that happened they didn't like, most were minor incidents and some they said they were never using Crutchfield again. I wonder if these same people took the time to write POSITIVE reviews when they had all of those purchases over the "many years they used Crutchfield" or if the only time they bother to write a review is the one time they have a problem. I say that because I believe that negative reviews are helpful but need to be taken with a grain of salt because most people tend to only write reviews when they have something to complain about. I'm not saying that many of these aren't valid complaints but please remember, many of them had years of service which must have been good because they continued to use Crutchfield and didn't comment until they had a negative experience. For me, this experience couldn't have been any better. By the way, I see a place under this that asked if Crutchfield asked me to write this review. They did not and in fact I searched for a place to leave a review because I was so impressed.
"

This review was modified by TommyKnockerz on August 28 2015 07:50:03 PM


Rating 2/10
1/5

"I called and ordered a pair of speakers and asked to get the six months financing. The financing did not immediately go through but they said my order was good just call the financing company and see what the holdup was and call back and finish the order. I called got everything squared away and called Crutchfield back within 10 minutes. They claimed they had sold out of the speakers they had set aside for my order. So they let me order, get financing and then informed me they could not honor my order. I have been a satisfied customer for years and refered them to many friends. I will now refer to Amazon as Crutchfield wont honor their commitments nor will they try to make a wrong right."

This review was modified by techtlcb on August 05 2015 10:33:25 AM

Rating 4/10
2/5

"I was disappointed to discover that Crutchfield's online "Experts" use fear to stop you ordering from them instead of Amazon. When they quoted me $650 for a product that Amazon charged $499 for, I reasonably asked if they price matched. This was the response: "We don’t price match with Amazon, but you should be aware that Pioneer only honors their warranty when the receiver is purchased from an authorized retailer, which we are. Amazon is listed on the Pioneer site as an unauthorized dealer, which means you wouldn’t have a warranty." Whether or not this is true, I believe a brand should use positives to lure you into paying $150 more, not fear. Very disappointing behavior from such a well known brand.

Update: They contacted me later and offered to match the price, and apologized for the way the matter was handled. They agreed they shouldn't use fear tactics to win custom.
"

This review was modified by christian-39904 on June 26 2015 02:11:29 PM

Rating 2/10
1/5

"I ordered a head unit and needed to return it because it did not have Bluetooth, it's my fault for assuming that it had it but this was not a bottom of the line unit either. So I set up a return online and ordered the next model in line with Bluetooth, then I get the return label and an email telling me that they will deduct $10 for the return. That is by far the cheesiest thing I ever imagined from a company of this size. My opinion of Crutchfield did an immediate about face. I cancelled my new order as soon as I read that. That is the last $10 of mine they will ever get! "


Rating 10/10
5/5

"I've done business with Crutchfield (car stereo stuff only) since the late 70's. They have ALWAYS amazed me. I called tech service twice regarding my most recent purchase. Quick to answer and even shipped me an inline filter at no charge. Highly recommended!!"


Rating 6/10
3/5

"Overall a good experience assuming you aren't in a hurry. I ordered a camera from their "scratch and dent" outlet. I was assured all the associated parts were there. The camera is perfect. No visible damage. Shipping took about 5 days. But the battery charger was missing. I called, customer service agreed to send. That took 7 days. And they only sent half of it. They sent the part where the battery is inserted but forgot the A/C cord to plug it into the wall. Called back, they agreed to send the missing cord.
So...over all, the customer service reps were very nice and cooperative but if I hadn't had an alternate means to charge the battery (from a previous camera) I would have been stuck with an unusable camera with no way to charge a battery for several weeks.
"


Rating 2/10
1/5

"3rd consecutive order from Crutchfield where item either damaged or missing. Email even said someone needed to be home (workday) yet they delivered, never knocked while was home. Order was split ground and freight. No offer for credits ever. Done for good with Crutchfield.

Update- Crutchfield did NOT cancel second part of order that didn't arrive as they said they would... "I wonder why we didn't cancel it"... how do they stay in business?????????????
"

This review was modified by Rdawg on April 22 2015 08:13:37 AM

ThomasGunn's Avatar

San Diego, California
Rating 10/10
5/5

"Purchased some equipment for my home theater. I am very satisfied with the help I was able to receive in equipment selection for my budget.

I would not hesitate to recommend Crutchfield to any friends or family.
"


Rating 10/10
5/5

"Great experience with crutchfield; online tools were great, shipping speed awesome. I had a question and their dedicated support / tech person was great"

This review was modified by jeff-socal on March 30 2015 09:31:22 PM

Rating 2/10
1/5

"I ordered a radio that came with a wiring harness and a mounting bracket. When I received the package, only the mounting bracket was in the box. When I called Crutchfield, I was told by Cal that, essentially, it wasn't their problem. Terrible customer support. Now I'm having to deal with trying to get UPS to come and inspect the package and my bank to stop payment. Thanks for nothing Crutchfield.

** Update 3/3/2015 **
Crutchfield finally decided to send me a new radio but it took a lot of back and forth between them, UPS, and my bank. I still stand by my review. Terrible customer service.
"

This review was modified by acorrea4 on March 03 2015 10:28:39 AM

Rating 10/10
5/5

"After reading these reviews of Crutchfield, I felt compelled to write one myself. My experience has been extremely positive. I purchased a completely new car stereo and from the beginning to the end they have helped me. Their customer service people helped me match stereo components that fit my budget and my vehicle. The order arrived in three days and while I installed it over the weekend they provided technical support. I will always purchase from Crutchfield from now on. "

This review was modified by mdw22 on February 08 2015 05:02:59 PM

Rating 2/10
1/5

"STAY AWAY!!!!!TRIED TO PURCHASE TWO TV FOR MY NEW HOUSE STARTING THURSDAY NIGHT AND THE PAYPAL TRANSACTION WAS NEVER RECEIVED BY YOUR DEPARTMENT. SO I THEN USED MY CREDIT CARDS AND EVERYTHING WENT THROUGH AND THEY WHERE FLAGGED. I CALLED IN AND THEY TOLD ME EVERYTHING WAS TAKEN CARE OF AND THEY WOULD SHIP MONDAY. LATER FRIDAY NIGHT I GET A RUDE PHONE MESSAGE BY CORKY SAYING THE ORDERS WILL NOT SHIP!! I WANT THE TVS I PAYED FOR AND ARE GOING TO LET EVERYONE KNOW YOUR BUSINESS IS A CON!! I"


Rating 10/10
5/5

"I purchased a car stereo. Crutchfield provided exceptional technical support as well as efficiently and promptly handling a warranty matter. I was thoroughly impressed with the company and only wished other retailers were half as good as they are in providing customer service"


Rating 2/10
1/5

"I bought a lens for iphone 6, checked paypal and there was a $1 payment made to them. I called crutchfield and worker told me he doesn't know when i'll recieve it because they don't have it. I asked for my one dollar and he asked me to stay on hold for a second and kept me on hold forever

I have to edit my review because I got a strange email today saying the following "Thanks for your e-mail, and for shopping the Crutchfield web site. I cannot locate an order in our system for you using the information provided. I apologize for the inconvenience."
"

This review was modified by peterafarag on December 24 2014 03:53:10 AM

No Avatar

Near Tau Ceti
Rating 10/10
5/5

"I bought a Marantz wireless receiver from Crutchfield, and the experience was excellent. Yes, the price was a bit more than Amazon, but when you call with pre-sale questions or for tech support, you get knowlegable people in the USA, rather than folks in India or the Philippines reading from a script. "


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