At the time of this transaction the price for my Samsung plasma TV plus Blue-ray player from Crutchfield was less than I could find for the TV alone from any other seller. Customer service was excellent with the exception of their trying to sell overpriced HMDI cables along with the other two items (I passed). Shipping was well coordinated but the persons actually delivering the TV were unhelpful in showing how it should be unpacked (which is completely arcane unless you've received that type of shipping before--the "instructions" on the box are hidden and not understandable). This is not the fault of Crutchfield.

This review was modified by its author, pagster, on 11/18/09 2:12 PM.

Crutchfield is one of my favorite stores to browse online. Their sales people are knowledgeable friendly and will bend over backwards to help you get the right equipment.I always consider Crutchfield before i make an online purchase!

I didn't know professionalism, quality, and integrity of this caliber even existed anymore. Crutchfield is probably the best store I have ever had dealings with.  
First: I bought a car radio from Crutchfield for almost $40 less than what it would have cost anywhere else (for only the radio itself), then I got free shipping (3 days), a free dashboard mounting adapter made for MY car, free installation instructions for MY car, a free antenna adapter (necessary for GM cars), and a warning tone adapter (necessary for GM cars) at half price - all these things would have been extra if I had ordered from somewhere else, and probably wouldn't have all been available at one place. I could have easily ended up spending $300 dollars somewhere else, for something that cost me $190 at Crutchfield.  
Second: I had email confirmation of my order being shipped, with UPS tracking number, TWO HOURS after ordering it.  
Third: A day after receiving my order, I received a HANDWRITTEN thank you note from Crutchfield thanking me for my patronage. Who does this anymore?! Apparently Crutchfield does.  
Last: The installation instructions were perfect, the dashboard mounting adapter fit perfect and looks like the stereo was installed at the factory, rather than looking "aftermarket". My installation took two hours, and everything worked perfectly.  
Crutchfield was as close to perfect as any company can be. I'll definitley order any future electronics from them and nobody else.

I bought a car receiver from them. The custom install kit that comes with it is very useful. The car-specific wiring harness allows me to install the receiver without cutting any wires in the car. Some soldering is required to connect this harness to the receiver.  
 
I go from a double DIN to a single DIN, and the kit comes with a DIN filler. The filler does not look as high quality as the wiring harness. A little bit of sandpapering is required to make it fit.  
 
I forgot to enter my coupon when I placed the order, but the customer service allowed me to use the coupon afterwards.  

This company seems like the right choice to start with when buying audio equipment however I found out they are NOT necessarily looking out for the consumer. I purchased a Pioneer Navigation unit through them because they were authorized and were giving away a free backup camera. Turns out the back up camera they give away is given away for a reason. Its a complete piece of junk. I paid to have it installed, which required drilling my vehicle, and only 3 months later it failed to work. I thought no problem, I went with Crutchfield, but I was wrong. They referred me to the manufacturer of the camera and what can you expect from a company that produces such an inferior product but inferior product support. So this "Free" camera, which was a deciding factor in my Crutchfield purchace, ended not being so free. One might say you can blame Crutchfield however once the camera went out I searched for info on what might be wrong and found the camera is a known piece of junk. Following the links for the reviews led me back to numerous reviews on Crutchfields own site, all of which were unhappy owners having the same issue. So Crutchfield is VERY aware of this products poor performance.

Higher costs are worth it, read other people's posts. Overseas Military friendly, gets 5 stars in my book!

All I have to say is, Crutchfield is a spectacular dealer to work with. Great prices, excellent selection, best customer service in the industry, (they call to make sure you have the right components to match your vehicle before they ship) and speedy processing. I will be a Crutchfield customer for life.

A good 350 miles from Crooklyn New York makes for a good vendor.Super packing job and great customer service.This is not my first Cruchfield  
purchase.Gone are the old clearance sales:(  
I remember great clearance prices on discontinued items from this vendor,not anymore...they were still charging full price on a discontinued Denon  
tuner while others authorized dealers dropped it  
$160+:(  

I bought a digital camera for my birthday present. It started out unpleasantly but with the efficient sale teamwork and great customer service, it ended wonderful and very satisfying. I would recommend Crutchfield for my friends and family.

Crutchfield is one of the best online shops out there. I've been buying stuff there off and on for several years now. True their prices are astronomical and a big turn off, but when push comes to shove, you can count on their service and then some. They really go to bat for their customers. So I always check Crutchfield just in case. Sometimes I'm surprised and find that they have a competitive price. When that happens it's a no brainer to buy from them!  

Bought a sony Bravia TV on June 26th for 1200$. Later found on June 30th same TV was sold with Sony Bravia Link of worth 500$ for same price on June 30th. I called up Crutchfield and they said since the price did not change they will ship the sony Bravia link to me free of cost and shipping.  
 
Was very happy with this seller.

Purchased BDI Deploy Max 9640-1 TV Stand (200 lbs).Item ordered without delay. Delivery confirmed on Monday am and delivered in 1 week due to heavy freight. Item packaged well and no damage. Item purchased was item delivered . I will purchase from them again.

Nothing fits - waste of time and money. I know they aren't the cheapest, I paid extra so I wouldn't have to mess around. Best I can say is they gave me an RMA with no hassles.

Not always the cheapest seller of electronics, but they have excellecnt customer service, really good depth of knowlegde of the products that they sell, and a great buying experience.  
 
If you are fortunate (or patient enough) to stumble upon one of their 'deals' then you can get all of the above qualities plus the great price!  
 
This was my second order with them and have been extremely happy both times.

I've purchased products from Crutchfield numerous times over the years, and while not always the cheapest, I felt that the customer service and the free tech help and install accessories and free shipping made up for that.  
I wanted to purchase another stereo component from them. But now all those freebies are gone.  
I just use Crutchfield for reference now and buy cheaper elsewhere.