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"The items arrived as described and on time!! I highly recommend this company. The prices are very good."
"Bought Sony marine stereo, command remote, scc1 and sc1 all last July. scc1 never worked (figured out after a million calls to tech help) and they told me to contact Sirius. Sirius stopped making the scc1 and it was out of warranty? and now either buy a new radio to get satellite or pay a fortune on eBay for a used/reconditioned one.Will never buy from them again-over priced and they don't care."
"Great presentation of alternate choices and good information about different models of tvs.Could not answer two of those ratings below as I did not go shopping for prices at another store and I have never returned a product."
"Was not approached until 35 minutes of looking at cameras. The sales person, who called himself Jason and Teddy Campbell could not answer my questions so I just walked out. "
"They would not honor their 60 day price guarantee refused to give me reduced price. "
"I ordered a Sennhieser headphones and my credit card was charged. Moreover, a purchase order was created also. The next day I received an e-mail stating that I need to called them. when I did they told me that the item was no more in stock. It seens to be that this store is playing with its costumer and they don't care about the your shopping experience. To Bad! Stay away. Crutchfield is not the store that used to be."
"Made an order for a $650 in-stock item. 2 days later, got a message asking to call them back. After 20 minutes on hold, I was told that my order was fine. Another day passes and I get a mysterious email saying my order has been canceled. I've used Crutchfield in the past, and I seem to recall, their service was pretty terrible then too. I recommend staying away."
"Ordered a new radio, but ordered the incorrect harness. Customer support sent me a return authorization and a new harness for free! My stereo is now installed. The support staff could not have been more patient and helpful."
"Ordered a new receiver from Crutchfield. I've always used them for car audio so this was a first.As usual, fast shipping and the item was well packaged. "
"I recently purchased a Nikon P7100. Aron at Crutchfield was professional and did a good job answering all my questions. Order was placed, item was hipped same day andI received my new camera 2 days later.Not only did they have the lowest price but they also had outstanding service. In the end there is nothing I would do to change anything about my experience. All went perfect!!"
"I order a nikon len Jan 22 with free shipping, they ship out at the same day and I got it Jan 24. very happen with the price and service"
"I'm sorry to see that some here have had less-than-great experiences with Crutchfield, since mine has always been excellent, and they've just hit another home run for me.Recently, I purchased the top-of-the-line Yamaha receiver. It shipped the next business day and arrived 48 hours later. Unfortunately, there was a small problem with it. One quick and easy call to Crutchfield had UPS at my door the next day to get it, and they promptly sent me a new one. No hassle, no questions asked. Sure, you can find a cheaper price sometimes on eBay or elsewhere, but good luck trying to return an item, or trying to get warranty service when you find that your seller is not an "authorized dealer" for your brand. Crutchfield claims to be an authorized dealer for everything they sell, and the one time I needed to call Klipsch customer service regarding speakers I had purchased, the first thing the rep asked me was, "where did you purchase them"? When I told them Crutchfield, it was, "yes sir, how can we help you?".I'm delighted with my new Yamaha RX-A3020 and with the service level I've always received from Crutchfield."
"Sony KDL55HX850, This is the best TV I ever bought. Thank you Crutchfield especially Josh who take care of my order. My tv showed up all perfect, flawless and no just a dead pixel with free and extreamly fast shipping by UPS Air, no extra charge no anything. will receive point after 30 days be able to redeem $75. 60 days return policy but I'm not gonna return the best TV for sure."
"Ordered a Sony digital camera on 12-11-2012 in the evening. I was happy to get the item after careful consideration and especially since it was the last of that item in stock I ordered. Had requested delivery to my POB. Next morning receive a confirmation/delivery email which was great but one problem. They selected UPS as the carrier. I proceed to call crutchfield and have them switch it to my street address. Figured problem was rectified and went on with my day. Later on in the afternoon I receive an email from Crutchfield stating that the order has now been cancelled. They attempted to call me but I was not available to receive the call at that time. So their course of action was to CANCEL the order.So spend the afternoon trying to get the order resolved and shipped out but they wouldn't budge. Cancelled! I wasn't pleased but okay.Yesterday, I saw my bank account had been refunded so I proceeded to order a replacement of this camera from Amazon.com. Figure that is the end of this right? NO.Today, I discover my bank account has been debited by Crutchfield once again! Worse yet, I check the UPS tracking number originally issued for this and discover it is being SHIPPED TO MY POB!! Now, I am in just a big GIANT LIMBO here, and who knows what is going to happen with this order/transaction. I called their customer service and they claim they will put a return on the item and I'll get refunded next Tuesday, but I won't be holding my breath after this experience I've had with them.I have say, for someone who has been ordering things online since 1995 , this is the first transaction that really, truely, stunk. This is the first time I attempted to use Crutchfield, and I was mistaken to think that a long standing company would deliver good service, because they sure do not!I would recommend to anyone considering ordering from this outfit to be more careful about shipping providers and if you do have a problem their service is abysmal and in my opinion, distrustful. Thanks for nothing, Crutchfield! I appreciate you holding my money hostage now!"
"Took my car in and they said replacing the stereo would be too difficult. Morons; they just do the easy stuff? No desire to return or shop there."