21 reviews
posted Mar-24-2013
reply posted Mar-25-2013 “Hello there Nyprguy80, I wanted to contact you regarding your negative review. We really feel you are being unfair about the misunderstanding on your part. We clearly state on our website and ALL our instructional videos as well the need of the wired controller ONLY when USING XBOX360. We do understand your frustration with anticipation we apologize for the shipment error but you can understand why since you changed the order after it was processed and both items were sent separately but with standard shipping rates you can may experience delays with delivery but we do offer Express delivery as well (optional). You can always contact support customer service before hand and they can also assist you with all question.”
posted Mar-24-2013
reply posted Mar-25-2013 “"Hello there austin_wilcox, I wanted to contact you regarding your negative review. We do understand your frustration but we can honestly say you are being really unfair about the misunderstanding on your part. You should contact support customer service first so they can guide you on properly setting your cronus device. This problem of lag you speak of has a simple solution. The "lag" it is actually a pairing issue between cronus and ps3 controllers that is easily fixable on the cronusCFG.”
posted Feb-15-2013
reply posted May-03-2013 “Hello there tomcat61, I am a representative here at TechArt and I did see that you were having an issue with your Cronus Device. I want to personally apologize, the start of our 2013 was very challenging for us especially with the company completely relocating and the over-whelming amounts of call and orders from the holiday season which was a blessing to carry over onto the first month our so of the new year but as you can imagine or average call wait time did increase.
Now,
I came here because I was hoping to solve any issues or answer absolutely any questions you may have. I really appreciate your time and patience and please let me know if there is anything we can do for you.”
"Awesome and innovative product. Works just as described! Shipping was fast and inexpensive. Look forward to future purchases."