We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Creative Audio Creative Audio Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.17/10 9.17/10
    Chance of future purchase: Rating 9.72/10 9.72/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

247 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"these guys are great! great prices, very fast shipping, great communication. My sales guy Don was incredibly helpful and great do deal with. "


Rating 10/10
5/5

"Great experience! Very professional customer service. GREAT PRICE!"


Rating 10/10
5/5

"I initially purchased from Creative Audio because they're a JL Audio Signature dealer and their pricing is very competitive. I purchased from Creative Audio again and again because their customer service (I worked with James) is above the rest. Phone and email responses are expeditious. My purchases have been phoned in from out of state and the speed at which the process at this business moves is second to none. On all 3 occasions my invoice was received within less than a min (literally before hanging up the phone a few times)...After I made my payment I received shipping confirmations within less than 30 mins...Wow. One of my purchases was an exchange for a more expensive item. James sent out my RMA promptly and contacted me when they had received it so they could get my exchange back out to me ASAP; same day turnaround...Awesome! Thanks Creative for making me feel like your only customer; that's rare in the digital market place these days. I highly recommend this company and have referred friends and family. "


No Avatar

Verified Customer
Rating 10/10
5/5

"While the website didn't provide estimated ship times for standard delivery, they went over and above when I talked with them by phone. Shipping was fast, product was packaged well and exceeded my expectations."


No Avatar

Verified Customer
Rating 10/10
5/5

"Very helpful customer service!"


No Avatar

Verified Customer
Rating 10/10
5/5

"Awesome, fast shipping. was very pleasant over the phone as well"


No Avatar

Verified Customer
Rating 10/10
5/5

"Shipping was fast, price was great, I'll be ordering again...5 stars!! "


Rating 8/10
4/5

"I enjoyed the friendly staff. Everyone I spoke with seemed knowledgeable and easily answered my questions.
The installation was quicker than expected. I was told about 2 hours, done in little over one. Woop!
"


Rating 10/10
5/5

"Excellent company to buy from. They went over and above to ensure I recieved the best products for my specific needs. "


Rating 10/10
5/5

"Wow at how quickly they shipped my order, so far the best online shopping experience I've ever had. I ordered an amp from them and the sub from OnlineCarStereo.net and I still have yet to receive the sub and I received a shipping notification from Creative Audio within a few hours and it arrived from MO to NC in 2 days! I cancelled my order with OnlineCarStereo (and paid about $50 more because of your great service) and went with you guys again in hopes of getting my sub by Saturday because the weather will be so nice this weekend and it'll be nice to get the boat out completed! I'll write another review if everything goes well with the subwoofer!"


Rating 10/10
5/5

"Have gone through multiple car audio stores. This place had by far the best service and install quality. Would recommend to anyone looking for car audio installation. "


Rating 10/10
5/5

"Creative car audio is the best! I get all my marine JL Audio equipment here!!"


Rating 10/10
5/5

"Good customer service over the phone. Friendly- not pushy. "


No Avatar

Verified Customer
Rating 2/10
1/5

"they refused my Order for some stupid reason, Most frustrating thing was they didn't give me a reason. So I bought my JL equipment from the JL Ebay Store. Problem solved

"

Rep reply posted Jan-18-2015

Don_F, Creative Audio rep has responded

“Hello,

My name is Don Fleury. I am in charge of our customer service. I am sorry our ordering system let you down.
I did some research and it showed the shipping address to be in Florida and the billing address in Africa. Our shopping cart, Shopatron flagged in for security reasons. It just shows the order being canceled and no other information. I apologize for this but the order never got to us. I was unaware until the review came to me. I am glad you got the product you needed through the JL Audio eBay store. Please feel free to contact me at 800-854-5821.

Sincerely,
Don Fleury
Creative Car Audio
Customer Support”


Rating 10/10
5/5

"They did everything i asked them to do, and they didnt go overboard, thank you creative car audio"


Ratings Calculation Change


Share Creative Audio's store rating

Creative Audio is a Merchant Member! Learn more

Creative Audio is a merchant member
Creative Audio participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,850 merchant members.