2/5

posted Jan-23-2012

"Extended Warranty to COSTCO is 90 Days on TV. At 120 days mine needed something. They willnot take at Whse after 90 days. I have 2 yr extened Warrty by buying it and 1 more for using AMEX Card. If you don;t keep your TV Box 3 years and need warranty trouble. Dissamble it, take to UPS, PAY VFOR BOX & PACKING $31 (Free wArrty hahaha) & they shiimp to NJ for who knows what and fro how long. If you consider buying electronics I HIGHLY Reccomenned you buy at Fryes Best Buy or whoever has theri own repair shhop or uses a local. For over 60 years I knew that was true of SEARS one of the best on Warranty. COSTCO SUCKS to save $30 on Purchase Nevermore!!
The Conciegere Service in not more than a telephone call to be a buffer for their suppliers to keep them from dealing with the nuts. They did notinh for me but cost me time and trouble now help at all. She is going to diagnose my TV fro a telephone so hook it bak up NO WAY CAN THIS HAPPEN in ral life!!"

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Jan-04-2012

"Costco is my favorite club membership store out there! I shop here every week! Love them!"

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Dec-13-2011

ResellerRatings.com TOP REVIEWER!

"Costco Concierge really sucks. I bought my son a $700.00 Dell Laptop and it has been nothing but problems. I bought it at Costco because they had a 2 yr warranty and 24 hr Concierge Help. What a Joke that is. My dog know more about Dell Computers? I had to call Dell myself and they said too bad Costco sold it to you so deal with them. Costco has changed from a great company run by knowledgeable professional to a company of nasty twits that are not helpful or knowledgeable. After over 10 years of membership I am no longer a Costco member because of this problem and their not wanting to get involved and help me. I just joined BJ's and they seem to be what Costco was a few years ago. "

comment on review | report?

Is this review?.. Helpful | Cool Share review

3/5

posted Dec-04-2011

"I've been executive member for 5 years. As a frequent traveler and resident of 3 different states in the last 6 years, I compare several Costco stores around the country and realize that there is a huge difference in customer service. Yes, they generally have great deals and return policy excellent.. and I don't agree with those people who complaint out of nothing--like they wanted to return something out of policy but got denied, etc.

My problem is the big difference among stores in terms of customer service and quality control on stored-controlled venues such as bakery and food court. Yes, some stores have excellent customer service, but maybe because of that some customers are almost abusing it. The problem is, that there is some "resentment" sentiment among employees (managers too) against such customer friendly policy in some other stores. So even though all stores have the same policy, the way they execute is quite different. Speaking simply, for a legitimate return you might have some unpleasant experience at one store (eventually they refund it as long as it is within the policy, but how can still give me a hard time while doing it). On the other hand, other stores make it maybe just too easy to return things....

Of course, over the years I have had good experience and also bad experience, but it seems that there are a few stores that I have bad experience repeatedly that makes me wonder if the upper management is interested in improving their store quality. My observations are that if there's only one Costco store in one geographic or metropolitan location, the chances are the store might have bad customer service. Unfortunately I currently live in such area (where there's only one Costco within 100-mile radius. I miss those days when I lived in a big city with multiple Costco stores.

Overall, I pay $100/yr for membership (myself and my wife), and frankly I don't know if the money is worth it. It's not terrible but great either."

comment on review | report?

Is this review?.. Helpful | Cool Share review

2/5

posted Nov-28-2011

"It's easy to sign up for Costco, but it's not easy to cancel membership. You can sign up online easily, but if you want to cancel it, you cannot do it online or phone or fax on primary membership; you must go to store counter in order to cancel; they made it difficult for you to cancel.
Besides, you don't get full prorated amount of refund.
It's another age old trick or twisted business policy that stinks."

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Nov-18-2011

"I do not understand how anyone on here can have any bad comments regarding COSTCO? Maybe I am just lucky, I do not know but I have never had a problem with Costco, whether it was in their actual store or online........I have been a very long time member (over 15 plus years) and not once have I ever had any difficulty with them. In fact, a few years ago, I had purchased a Roots suitcase in store and almost 9 months later, the threads were tearing and I took it into the store and they refunded ALL my money back!! I was very impressed (I mean, 9 months later? I thought maybe I would get a replacement, if anything but a full refund, I was very impressed). I shop regularily at the store and online (at least 2-4 times a month) and I have ordered countless items through their website and not once had any problems, the products are fantastic!! I love COSTCO and I will always remain a loyal customer, out of all the stores I shop, I can always rely on COSTCO for the best deals and products!!! Thank you COSTCO for being so awesome to me!!"

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Nov-11-2011

"Beware of purchasing tires that are not in stock and have to be ordered, AND you have to pay for them up front. We had to order tires and pay for them up front and then were to be called when they came in, but NEVER received a call, so we had to call to find out, "oh yes they are in", and then were told, "expect a long wait" when we wanted to bring our vehicle in to get them installed. "Expect a long wait", we've already waited over a week and had already paid them alomost $800 for the tires. I have been a long time Costco member, and have spent thousands of dollars at their store and get treated like crap. I guess it is time to check out Sam's. "

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Oct-23-2011

ResellerRatings.com TOP REVIEWER!

"Online purchases: arrived as described, no problem.
Online photo store purchases: picked up at store, good prices on canvases/posters, very satisfied.

Retail store purchases: always good to decent prices on items. Wines are spendy though. Some Costcos are more ghetto than others, but overall a good chain.

The retail store tire center has good prices to, with decent service."

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Oct-12-2011

"BEWARE!!! member over 15 years, bought almost everything at Costco.
Costco cancelled my membership and basically have told me, Too bad, your on your own. Nothing is warranted anymore, even tires as they are condition of membership. Costco is out to stiff their own members!! If you don't think it can happen to you,THINK AGAIN!!!"

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Aug-27-2011

"We love Costco. No frills, great value. When we go on vacation (with condo rentals), it's the first place we visit to stock up on everything. Great customer service and return policies. Some of the US stores have nastier customer service people but in Canada everyone has always been nice."

comment on review | report?

Is this review?.. Helpful | Cool Share review