Computer Hardware & Software
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"I purchased my item on 4/27/13 and did not receive a confirmation email, order number or receipt. I assumed my order did not go through, but I saw on my credit card statement that I had been charged the next day. I called cost captain on 4/29 at 4:30pm EST, which is 30 minutes before it closes, but the automated message told me that Cost Captain had already closed. Why post online that they are open until 5pm EST if they were already closed at 4:30??? Poor business practice.I sent cost captain an online message asking for a receipt and an order #, and received an automatic response saying that they typically answer in less than 24 hours. TWO days later (48 hours), I still did not receive a response. I proceeded to write two more messages, still no response. What I DID receive, was a product shipment confirmation instead. I'm very unhappy that I never received a response to any of my messages and to this day, I still don't have a receipt for my purchase. There wasn't a receipt included with my shipment either."
"When I ordered the items I needed they were out of stock seemingly 'everywhere'. CostCaptain was the only place where they would accept the order knowing it would be back-ordered. The order arrived, exactly as expected, before any of the other sites showed them in stock. How much better can it get? 100% satisfied. CostCaptain earned a bookmark as a preferred vendor in my browser."
"Fast, cheapest price, and exactly the correct item. Will use them again."
"Great price. Very glad I found CostCaptain!"
"DO NOT ORDER FROM HERE IF YOU ARE LOOKING TO GET SOMETHING QUICKLY!!!! I ORDERED A PRODUCT FROM THEM ON A FRIDAY AND GOT EXPEDITED SHIPPING (1-2 DAYS) BECAUSE WE NEEDED IT BY THE FOLLOWING SUNDAY, BUT MY PRODUCT NEVER EVEN SHIPPED UNTIL THE WEDNESDAY AFTER AND THEY SOMEHOW MISSED DELIVERING IT ON THE NEXT FRIDAY SO WE HAD TO WAIT ALMOST A FULL WEEK AND A HALF FOR SOMETHING THAT SHOULD HAVE BEEN HERE IN 1-2 DAYS!"
"Very satisfied with my panasonic heated eyelash curler. I just got it in my mailbox today. Thank you very much."
"CostCaptain sold me a memory stick for my PSP, by far it was the best price and the best shipping I could find. The checkout was easy and the product arrived quickly. I'm very pleased and if I need anything like that again I will be coming back."
"I have dealt with them on 2 occasions. They are low priced and ship fast."
"Product was as listed on the web. Quick shipping. I appreciate the service."
"I ordered a simple, small item from CostCaptain on May 2nd. Today is May 16th and I still hadn't heard from them or received the item. I tried to call. Surprise! No number listed online. You need your order number to send a message. I never even got a confirmation email yet my bank was charged the full amount for the item on May 2nd. I finally heard from them today and they said they will ship the item tomorrow. So, after 14 days they haven't taken action on my order. I will never go through CostCaptain again. They have horrible service, a bad website for customer support and apparently the most disorganized and slowest warehouse out there. Avoid this retailer. "
"great store and very friendly they answered my questions as quickly as they could. Like anything new i was a bit worried but all came well and they are an excellent company. "
"Lowest price by far. Free shipping & fast. How can you lose?"
"I would not recommend Cost Captain to my worst enemy. I ordered a product for my son's birthday and received the confirmation email. Then I heard NOTHING from them. I ordered this product WELL in advance of my son's birthday. I tried emailing them and no response. I spent most of the day on the phone trying to talk to a person but all I got was being put on hold then I got their voice mail. I left messages and no one responded. I finally cancelled my order because their lack of customer service cannot be tolerated. They are a rip off and no matter how low the cost of a product they are selling on their web site, they won't have it in stock. I've read on other posts about them, they have done this before and have numerous complains with the Better Business Bureau. Do NOT order from CostCaptain.com."
"Great Service and recieved my order sooner than expected. Will purchase from Cost Captain again in the future"
"I was very pleased with my CostCaptain experience. The inventory and variety of merchandise allowed me to find exactly what I was looking for, and the turn around time on my order was very fast!"
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