Office Furniture, Machines, Supplies
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"I ordered a shredder for my office, the staff were extremely professional and courteous about answering my questions and keeping me updated about the delivery. My boss was really pleased with the quality thanks."
"Three days later, no tracking info, no credit charge, and I call for them to tell me they can't get the product I ordered. Would I like to order something else? I thought their advertised price was too low - bait and switch in action."
"Overall I had a very satisfactory and positive experience in purchasing from Copyfaxes. Everything was in stock and their stuff is of excellent quality. I will absoloutly come back if I need to."
"These guys are really great and customer friendly. My copier arrived in record time and the packaging was superb too. In all the times I have shopped here I have never been let down."
"I was seriously impressed with Copyfaxes selection of products, they are a trustworthy company to do business with. It was a pleasure to shop here!"
"Copyfaxes is indeed a responsible and efficient company i wish all online companies would be like this!!!I was having problems with the order going through and a very helpful guy sorted me out. highly recommend this company!!"
"The service here was great and there was good communication on when the order was scheduled to be shipped."
"The service here at Copyfaxes was great and there was very good communication on when my order was supposed to be shipped. It arrived promptly and was in perfect condition, we were pleased with it! Thanks"
"Wow I'm so glad my friend recommended this site to me, they have a really great selection of products at impressive prices. The customer support team were helpful and co-operative and their shipping was quick."
"Can you say "Bait and Switch"? This company has deceptive retail practices. I ordered a printer - they subsituted another model with out notification, and charged an additional $199 for toner that is included by the manufacturer. Supposedly you agree to this when then call to ask you if you want toner and drum and advise you of shipping charges. Shipping was slow, my credit card was billed prior to the order even being sent to the warehouse and I had to repeatedly ask for an itemized invoice. Very frustrating. Note: I order many many printers and other IT equpment each year for several offices and have never had such a bad experience. Zero stars!"
"Copyfaxes is a great company to shop with, they have excellent quality products and great service."
"very professional courteous company to do business with. they stood by their product and fixed an issue over the phone. they ensure satisfaction. i will buy from this company in the future."
"Copyfaxes have a very clear site which is fairly simple to make an order from. Order arrived pretty quick in excellent condition. Overall, I would certainly recommend this company. They did a good job!"
"I ordered a paper shredder from CopyFaxes on May 31, 2012. I received a confirmation e-mail saying "Shipping(Call for free shipping)" with a price of $0.00 on the invoice. By June 5, I hadn't received shipping information or heard back from the company, so I called customer support. I was told that shipping would be an extra $36.50 for standard ground, and that free shipping is only available on orders of 5 or more items. The price was still reasonably competitive, so I agreed. I received my item on June 14 in new condition, as expected.However, I gave this seller a low rating for the following reasons:1) No shipping confirmation2) Misleading advertising for "free shipping"3) The fact that I had to call them to complete the order. If you are going to have an antiquated online system where a phone call is required, at least have your customer service call me.The only reason that I didn't give them one star is because the item came in the promised condition, and for a fairly low price. However, I could have saved some money going with a different retailer had CopyFaxes been more honest up-front about their shipping costs. Overall, I am happy with the product and the price I paid, just not with how this company does business."
"Purchased a refurbished product then was told it was probably only good for parts. Had to upgrade to remanufactured to get what I needed. Very confusing. Buyer beware. Also free shipping means waiting a month until their truck swings down from NJ. Weird stuff. However, by the time the conversation was over, I purchased the printer for a similar price to what I could get local. Saved about $5. Not worth the difference IMHO."
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