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"Although shipping was prompt, I received a used product that was supposed to be new. The tuner had a VIN of a previous owner in the device log. Fingerprints were all over the device as well. Several attempts were made to contact the seller in regards to this issue with zero response. They sent an e-mail asking for a review and said "If you have any questions or problems with your order please give us a chance to make it right before reviewing us." I followed up with another e-mail regarding the used product issue but still never received a reply. I will not be using this company again in the future."
"Terrible delivery... Still waiting since I placed my order March 15. Today's date is 4 May. Called them and was told I would be called back with a shipping date. Still waiting. I will call them again next week"
"Great to deal with. I felt like i was in there store. They are very honest, called them about a diesel tuner that was on ebay and after telling them what i wanted they saved me more money. After installing i am very pleased"
"Order shipped quickly and arrived in good shape. Had a couple of interactions with them by email, always responded promptly. Would do business with them again.."
"FAST SHIPPING which is what everyone loves about online shopping. i ordered a MBRP exhaust, they were cheap, they answer my calls and they shipped it in one business day!"
"They have not been very easy to get a hold of. Takes two to three days to return emails. Phone number just leaves a voice mail. said he had replacement mirrors on order they never came. I just want to return the ones that I have and be done with the whole mess."
"Worst possible service. Ordered tow mirrors mid February and the connector did not match. Contacted Coops who said an adapter should have been in the box. After calling, emailing and online support for months still no adapter and mirror manufacturer states no adapter exists and said they sold us the wrong mirrors. Asked for a wiring diagram which they also promised and never came thru with we contacted a completely different company to help us. Never experienced such horrible customer service."
"Although shipping was prompt, I received a used product that was supposed to be new. The tuner had a VIN of a previous owner in the device log. Fingerprints were all over the device as well. Several attempts were made to contact the seller in regards to this issue with zero response. They sent an e-mail asking for a review and said "If you have any questions or problems with your order please give us a chance to make it right before reviewing us." I followed up with another e-mail regarding the used product issue but still never received a reply. I will not be using this company again in the future."