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Stores > Coolframes.com
  • Coolframes.com Coolframes.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      11235
    •  
    • BUSINESS HOURS
      Monday-Friday 10:15Am-6:45pm EST Saturday 10:15am-5:45pm EST Sunday 10:15am-3:45pm ESt
      GENERAL PHONE
      888-293-4755
      FAX
      800- 559-2964
    • SUPPORT EMAIL
      sales@coolframes.com
      SUPPORT PHONE
      888-293-4755

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.70/10 8.70/10
    Chance of future purchase: Rating 8.86/10 8.86/10
    Shipping & packaging: Rating 7.33/10 7.33/10
    Customer service: Rating 8.70/10 8.70/10
    Return/Replacement policy: Rating 6.04/10 6.04/10
Voice your opinion! Review Coolframes.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-05-17

Great Service

"Good quick response on questions relating to lens and prescription choice"


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Verified Customer
Rating 8/10
4/5
2017-05-17

No additional info area

"I have two prescriptions at my optometrist's office and therefore would have liked to be able to enter some info for you. Obviously, as these are sports sunglasses, I want the prescription that is for distance, not reading.

Also, I opened a chat window, and there was no one available to talk, even during regular business hours. FYI.
"


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Verified Customer
Rating 10/10
5/5
2017-05-17

First time customer - very satisfied with online processing

"I am a first time customer and was very satisfied with the ordering process online and with the cost. I recommend Eco eyewear!"


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Verified Customer
Rating 10/10
5/5
2017-05-17

So far so good

"I had another company tell me that they could not make my son's glasses since his prescription was so high. So far so good when ordering from here we will see in a couple of days if they get made and shipped. Also love the fact that they are an online company willing to give military members and veterans a discount on glasses. Thank you for that! "


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Verified Customer
Rating 10/10
5/5
2017-05-17

Spectacular!

"Great glasses at a reasonable price!"


Rating 2/10
1/5
2017-05-16

Bad customer Service

"Really HORRIBLE experience with CoolFrames online. I purchased a pair of eyeglass frames from them and it took two weeks to get to me and on top of it when I contacted them via email a representative by the name of 'Ella' was very unapologetic and rude. She suggested that I can visit the post office to pick up my package due to the lengthy wait. What an inconvenience?!

Many businesses fail to realize just how important good customer is for the overall health of your business. Their customer service was absolutely POOR and I am very very disappointed with this company for hiring representatives like Ella!
"


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Verified Customer
Rating 10/10
5/5
2017-05-16

Excellent online experience. Variety of high quality products.

"The web experience was excellent. There are so many beautiful products to select from, which made coolframes.com the final destination for me."


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Verified Customer
Rating 8/10
4/5
2017-05-16

"Quick and easy ordering!!"


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Verified Customer
Rating 10/10
5/5
2017-05-15

BATMAN BEGINS

"I LOVE YOU GUYS SOOOOOOOOOO MUCH"


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Verified Customer
Rating 8/10
4/5
2017-05-15

Not Finished

"Found the almost specific frame I was looking for and wanted a wider lens size but you can't choose the temple length. If you need a specific lens with you don't get a choice of temple lengths and vise versa. "


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Verified Customer
Rating 10/10
5/5
2017-05-15

"Good price, easy payment process, great shipping is free"


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Verified Customer
Rating 10/10
5/5
2017-05-14

Was shocked at the low prices

"Bought my last glasses from a dealer and paid a heck of a lot more that I did buying online."


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Verified Customer
Rating 6/10
3/5
2017-05-14

"Could not pay thru paypal"


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Verified Customer
Rating 10/10
5/5
2017-05-14

"Great prices and experience. "


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Verified Customer
Rating 10/10
5/5
2017-05-12

Awesome Glasses

"Thus far looking good I am excited "


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