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Stores > Coolframes.com
  • Coolframes.com Coolframes.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      11235
    •  
    • BUSINESS HOURS
      Monday-Friday 10:15Am-6:45pm EST Saturday 10:15am-5:45pm EST Sunday 10:15am-3:45pm ESt
      GENERAL PHONE
      888-293-4755
      FAX
      800- 559-2964
    • SUPPORT EMAIL
      sales@coolframes.com
      SUPPORT PHONE
      888-293-4755

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.67/10 8.67/10
    Chance of future purchase: Rating 8.82/10 8.82/10
    Shipping & packaging: Rating 6.83/10 6.83/10
    Customer service: Rating 8.59/10 8.59/10
    Return/Replacement policy: Rating 5.58/10 5.58/10
Voice your opinion! Review Coolframes.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-06-20

"Good selection, great price, and free international shipping, plus ability to return if I dont like them was a huge part of why I ordered. I also had a quetion and got a reply from your CS very quickly. Great experience so far "


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Verified Customer
Rating 10/10
5/5
2017-06-19

feedback

"i think the items should stay in the cart so that we don't have to start over if we take time to check out "


Rating 2/10
1/5
2017-06-19

Terrible customer service BEWARE

"I ordered frames and when received they were not like my originals. I then returned the sunglasses, which I paid my own shipping, AND in addition, a 20% RESTOCKING FEE!! BEWARE of this terrible policy they have order from another company as NO other company has this stupid policy. What a rip off!!!!!"


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Verified Customer
Rating 10/10
5/5
2017-06-19

FIRST TIME BUYER - WE WILL SEE

"Everything went well so far. Now I will wait to see how long it takes to get my frames and see what the quality is. "


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Verified Customer
Rating 10/10
5/5
2017-06-19

" "


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Verified Customer
Rating 10/10
5/5
2017-06-18

"very good so far we will see "


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Verified Customer
Rating 4/10
2/5
2017-06-17

"Twice the price of the Oakleigh store, but I needed the colour."


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Verified Customer
Rating 10/10
5/5
2017-06-17

LIT

"Very easy to use website!"


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Verified Customer
Rating 10/10
5/5
2017-06-17

"Easy ordering and hope that they arrive by Sunday evening."


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Verified Customer
Rating 10/10
5/5
2017-06-17

terrific customer service

"I emailed comments and questions --- the replies were fast and thorough!"


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Verified Customer
Rating 8/10
4/5
2017-06-16

First time buyer!

"First time site user, but hopefully I get what I want in a reasonable time! The order site was pretty simple to use."


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Verified Customer
Rating 10/10
5/5
2017-06-16

"My experience was very simple and the checkout process was simple."


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Verified Customer
Rating 10/10
5/5
2017-06-16

Love this Site!

"Great frames. Bought them at a retail store, then found them here and bought 2 more pairs . Great price, great selection."


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Verified Customer
Rating 10/10
5/5
2017-06-16

easy peasy

"Knew the frames I wanted...they had them.... putting in my prescription was easy...and the price was great."


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Verified Customer
Rating 10/10
5/5
2017-06-15

"I'm glad I found this website. My O.D. actually encouraged me to go online because they did not carry this product anymore. Super great so far now lets see when they are delivered."


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