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Store InformationStore Info
Full Rating Profile
  • Coolframes.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
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    • option not available Money Order
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    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
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    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
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    • option not available International Order
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.00/10 7.00/10
    Chance of future purchase: Rating 5.50/10 5.50/10
    Shipping & packaging: Rating 5.63/10 5.63/10
    Customer service: Rating 6.00/10 6.00/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

132 Customer Reviews

Rating 2/10

"I am writing this review as I really want to warn everybody else ordering something from them. I ordered Polo vintage sunglasses from coolframes.com as they had a very good deal on them. Ordering was quick, I got a confirmation email and I have received the sunglasses about 5 weekdays later. I opened them and the frame had scratches all over them. So, first I was wondering whether this is the style of those frames to look so shabby, so I went to the sunglasshut store and it turned out it is not supposed to be that way (although the ones there also had some scratches and the store manager actually said that they need to give them back because of the scratches). So I contacted coolframes.com with regards to that matter. Eventually, they said that those are not the frames they have sent to me ("I would never send out something like this, it does not come with a polo sticker on the lenses you must have bought them on the street"). I was shocked, seriously, I got them exactly like that - I even have an eye witness. So, basically that is how they do business - calling me a liar!!! I have never ever, ever, ever had an experience like this. I think it is seriously outrages. I strongly encourage you NOT to order sunglasses from them! I have ordered the sunglasses now from sunglasshat, they have very nice customer service and high quality standard. I am still in shock of such a terrible treatment from coolframes.com!!!"

Rating 10/10

"I have hypergraphia. Not certain that I'll be able to say all I want so I will make brief. I order 6-12 pairs of reading glasses per year from the Internet (long story) and I order from three primary sources. A few weeks ago I found a RX Ray-Ban frame (RX5334. $230 full retail, no lenses) that I loved but none of my 3 sources stocked. I get a at least one message daily from a company called GlassesUSA.com so I thought that I would try them. I had to enter RX info, so I entered my sphere and PD (all the info needed to make a pair of readers) but the website would not let me order. To make a long story short, the GUSA CSR's were confused over the issued and when I asked if I could order frame only, they said yes. For $249 ($230 for the frame and $19 for the blank lens insert).

As I had been talking to the stupid CSR, I had been shopping via Google. I didn't contact the VERY lowest priced website but I did contact the second lowest - a place called www.coolframes.com. I called them and my call was picked up on the very first ring! And the CSR, Eli, knew EXACTLY what I needed and we talked in a manner in which I realized that that he knew a LOT more than me about the eyeglass lenses (and I know enough to be cautious!). So he took my order over the phone. The other companies that I've ordered from lately have been good (Warby Parker, eyebobs/Orvis, and even dreaded glasses.com, dreaded because they're owned by Luxottica, the largest parent company for eyeglasses frames and lenses in the world).

Back to coolframes.com! Eli and I (and I loved how he genuinely made me feel that I was a part of the process) put everything together and I'm expecting my eyeglasses within a week (be wary of those who tell you that they can turn around your order in less than a day - overnight. Because I've been ordering glasses over the Internet for well over a decade now, I've learned a lot. eyeglasses.com is the 'real deal'. I've had email exchanges with Lee, the owner, Ella, one of the other CSRs and, of course, the knowledgeable Eli. Give them a chance and at least look at their frame selection. You can't go wrong in giving giving coolframes.com a try - they have some really cool frames and some knowledgeable customer service folks!

Rating 2/10

"DO NOT BUY THEIR EXTENDED WARRANTY - they do not actually want to honor it. I thought this would be a reputable dealer that would work with customers - THEY ARE NOT, they expect an extended warranty (which normally deals with parts) to be the same as Mfg warranty (exchange the whole frame) with the customer having to return the broken one (which in my case was my only pair of glasses) for repair (as if it was going to be sent back to the manufacturer). Normally, dealers carry parts (e.g. nose bridge) which they can work with the customer to exchange for the broken one. THESE PEOPLE DO NOT WORK WITH THE CUSTOMER, so the $30 you spend on the 2nd year of warranty is MONEY DOWN THE DRAIN (or into their pockets).

Rating 10/10

"Super fast responses via email and very accommodating to my exchange!

Love the no tax and NO SHIPPING!

Rating 10/10

"Excellent customer service, prices, quick shipping, everything. Couldn't be happier. Would recommend wholeheartedly. Definitely where I will continue to buy glasses from in the future. "

Rating 2/10

"I have been wearing glasses for 10 years and this is my first time purchasing lenses online.

I purchased frames and prescription lenses from Coolframes.com because I wanted specific frames that my local optometrist did not carry. The frames are great except I did not get anti glare since I dont spend tons of time in front of a screen. I should have purchased anti glare since I can see reflections of things around behind me in the edges of the lenses. If the lenses are that dependent on their anti glare coating that they are unwearable without it, they should be default come with the anti glare.

They also claim that their frames are easy to clean. I have struggled with getting the lenses clean and then keeping them clean once they are clean.

I chose the two day shipping for an extra $20 thinking I would get the glasses sooner than 2 weeks. But it still took two weeks to get my glasses. So basically don't wast your money on 2 day shipping.

Though they state on their website that the return is 20% less because of a restocking fee, its just a refund of the frames and no refund for the lenses. Just something to be aware of since you are purchasing glasses online.

Next time I will just go to a brick and mortar store with better return policies.

Rep reply posted Jun-09-2015

coolframes, Coolframes.com rep has responded

“we are always available for a consultation over the phone or email for any lens advise. Anna purchased lenses without anti glare by choice without any consent from us or any advise, even at this point we have no problem as we do all the time and make the change adding anti glare by charging only the difference. we do not anywhere on our site say things like frames are easy to clean, frames are cleanable using a cloth or washing them not sure how Anna tried to clean her glasses, but this is a procedure unique to each person. our shipping and processing policy is listed on our site and in order to purchase from us you would have to acknowledge that you have read them. it takes 7-10 business days to process an order with RX lenses, sometimes faster and sometimes slower and the 2 day air option selected is the shipping method when item is shipped not processing time. the returned frame with lenses was refunded as per our policy, 20% restocking and no refund on lenses. we tried to offer a solution to Anna by offering to remake the lenses with anti glare, but we were turned down. we look forward within reason to do whatever we can to make sure every sale and every customer has a pleasant experience with our store, it seams in this case a review like this is unfounded.”

Rating 10/10

"After getting several quotes from local eyewear stores and going into sticker shock, I decided to give Coolframes a try after finding them online. I am so pleased with the quality, the service and the price! I'm about to order sunglasses from them. "

Rating 10/10

"Hi there
I don't why you don't answer my e-mail

Rating 10/10

"excellent service. I called to get an update. "

Rating 10/10

"I made a purchase from coolframes.com,and I must confess,I am very satisfied with their service.Guaranteed low price and original sunglasses.Why would anyone shop anywhere else?Coolframes.com is the place.Thumbs up,coolframes.I will be back to shop with you guys!


Rating 10/10

"Coolframes is not only the BEST place to order your Authentic Designer's glasses @ unbeatable prices, but also their costumer service is AMAZING!!!
I had purchased my 9 year old boy a pair of silhouette about 10 month ago and the right arm of the glasses broke (the glasses are quite fragile for kids) Anyway, i called them up and within 48 hours the frame had been repaired perfectly without giving us any hard time! this is the ONLY optic store for me & for my family for as long as they will be around, LOVE this place! A++++++++++++

Rating 10/10

"I am very happy with my purchase of Saks Fifth Avenue 246 Eyeglasses ordered last week. I live in Illinois and sought Cool frames out because I saw the glass frames at my doctor's office but the cost had a large mark up. Louis and Eli were very knowledgeable, were kind and courteous and went out of their way to keep me as a customer even after I found Amazon sources for a less expensive price. I purchased from Coolframes.com because I trust they are a reputable business and authorized dealers of these frames. I wanted to be sure that was what I was getting was not a knock-off. The glass frames were not cheap but well worth the price, a good value and investment. They arrived this morning and are beautiful! I would recommend Coolframes.com without hesitation! Karen"

Rating 10/10

"Coolframes ha been wonderful and helped me with a problem I had. the service was fantastic"

Rating 8/10

Had the frames I wanted
Quoted a reasonable order and shipping times.
Great lenses, every bit as good as ones I used to get at local optomitrists.
Customer service will try really hard to fix anything that isn't your fault.

They do not bother to send an order confirmation email after you order, all you get is your confirmation from paypal that you sent a lot of money to someone.
If you choose the signature waiver option, they will ignore it, I know they warn you they can, but they will.
They may not send it signature required where you can sign the slip and have it redelivered and left like normal packages, they will send it 'Someone must be present to sign for and accept this package'

After sending a pretty mean email, and giving them bad reviews their owner contacted and got the post office to switch it to a package type I could actually receive. They really put a lot of work into fixing what made their service horrible for me.

Rating 10/10

"Their prices were decent, selection great and they had frames that I wanted but where not common. Ordering from a US merchant from Canada can be a risky cross border nightmare. The process exceeded any expectations I had, they were fast on the order, answered my email questions and shipped promptly. The frames and lenses were exactly what I expected and would order from then again any day.

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