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103 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Coolframes","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","store_rating":"9.00","total_reviews":"103"}, "store");)
reply posted Jun-15-2013 “i have made three calls and have spoken to my customer all three times. the frame is completely insured against any manufacturer defects and that we were willing to exchange the frame and provide shipping label's to get the exchange done. the offer still stands and it can be taken advantage of at any time within the first year of the frame purchase. as always we greatly appreciate our customers.
Louis”
reply posted Apr-15-2013 “customer was sent the wrong color on the frame he had purchased at my store, and it is true that My staff initially asked the frame be returned before we were to replace the because at first we thought the customer wanted to exchange the frame he got. once we realized the the mistake was ours we refunded the shipping of the wrong frame to us and over-nighted the correct color to our customer. there is no excuse on sending someone the wrong item and we have 3 checks on each shipment prior to sending out the merchandise, on very rare occasions a mistake is made and we make every effort to correct our mistake.
Louis”
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posted May-13-2013 
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![Share](javascript:share_rating({"review_body":"Got a price match for my frames, great prices on the lenses, and it all arrived in a timely fashion and Louis, their CSR, kept in touch with me through the whole process. They had exceptional support and response, and their prices are unmatched. A++ would buy from again.","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/review\/2835489#comment2835489","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"Tyfud","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased a pair of Helium glasses that I saw in a downtown NYC eyewear store selling for over $160, -coolframe price:$113- same style same color. I selected a Polycarb' lens w\/scratch resistance,UV\/polish coatings etc., total:$216! There was a hiccup w\/the prescription at first but a few prompt responses to my email from Louis, $5 to ship the lenses back and less than 10 days later I could say I saved at least $100 dollars! ","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/review\/2744073#comment2744073","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"Goodbar","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The glasses made for me by the Department of Veterans Affairs broke (I laid down on them). A quick online search found COOLFRAMES had the same frames (Modern Adam). I sent by broken glasses and COOLFRAMES put my lenses (bifocal with photogrey) into new Modern Adam frames and I am again good to go ! ! ! Yes, I will keep them in the case and avoid laying on them.<br><br>COOLFRAMES is now my new favorite online store from eyewear ! ! ! They actually have a person to talk with on the phone in the USA. Customer service was great.<br><br>Guy C. Lamunyon<br>Sedona, Arizona","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/review\/2734709#comment2734709","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"Glamunyon","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Couldn't be happier. Perfect prescription, unbelievable value. Never thought it could be this easy. I was going to pay $450 at my local eye doctor, got them for $194. Received exactly what I ordered. Took 7 business days to process my order. Shipping took two days across the country. Free lenses, free shipping, $20 off $200 order. Will be purchasing frames here from now on.","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/review\/2608525#comment2608525","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"foolishgelfling","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Frames were exactly what I wanted and exactly like the ones I wanted at my local optician. Only problem was that when I was taking them to get lenses put in I noticed a chip and scratch on the arm of the glasses. I called coolframes customer service and she said I can't get a discount for them and that if I wanted to return them shipping is on me. Not very happy with that -_- I just want to see already!!","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/review\/2603647#comment2603647","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"LindseyRaeRN","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After an initial issue with placing my order I was contacted by the owner who was very willing to help address and resolve the issue. A touch of personal service that is hard to find in todays world. ","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/review\/2553783#comment2553783","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"ShawnRaup","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had an excellent experience with CoolFrames.com! Customer service was fabulous, I received my glasses quickly, and the prescription is perfect! Best of all: I saved $236 on these designer frames and prescription lenses vs. buying them from a local optician. I can't sing this company's praises enough! I will definitely make many future purchases from CoolFrames.com!<br>Tami Lee<br>St. Paul, MN","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/review\/2474087#comment2474087","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"koisansoap","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased my Tiffany&Co eye glasses from Coolframes.com this past month and I am super happy with my purchase. The customer service is great and they match prices which I LOVE. I am happy with my glasses, they are authentic and the prices are reasonable. Definitely cheaper than other sites and the retail stores. I did my research and I found these guys to be legit. Thank you!!","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/review\/2459389#comment2459389","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"stajani","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Be prepared for MISTAKES and DELAYS when you order from this company. They shipped the wrong product and when I called to report the mistake Sandra promised to order replacement frames right away. Turns out they waited to order the replacements until I shipped theier mistake back to them. Seems like Sandra lied to me on that one.<br>I paid the shipping to send the wrong product back thinking they might return the favor and expedite the replacement to me. Not such luck!!<br>Poor customer service experience. When I finally get the correct frames it will have taken 3 weeks for a really simple order. If I'd dealt with someone local I'd have my new frames and lenses by now.","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/review\/2434625#comment2434625","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"disappointed49","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great prices, almost $100-$50 cheaper than other sites. Problems happen, but it's what the store does to fix it that makes the difference.","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/review\/2421231#comment2421231","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"jung.murphy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The absolute best experience all around!!! I was reluctant on buying perscription glasses online. I initially looked online simply to save money. Once I started working with Coolframes my concerns were gone. They quickly earned my trust through the ordering process and customer service that I received. They were very quick to respond to my questions, kept me up-to-date on my order and delivered exactly what I wanted. <br><br>I am a repeat customer and highly recommend Coolframes. You will not be disappointed. <br><br>Scott","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/review\/2263773#comment2263773","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"the.joker","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I couldn\u0027t find my dream frame in New Zealand, so I decided to order them from the USA (Tiffany, prescription frame only, no lenses). They were available from several suppliers, but after lots of research I chose COOLFRAMES.COM and I\u0027m very glad that everything turned out very well for me.<br>I sent an email asking for a price match. Louis replied positively within 2 working days, which is fast, given the time difference with N.Z. Then he sent me an invoice via Google Wallet (which looked like a safe credit card mode of payment to me) and arranged a traceable International delivery via USPS the next day after my payment. To my pleasant surprise it arrived in just a week (I thought it would take longer given the Christmas rush)! <br>Everything was authentic and branded (frame, container, little bag, packaging, instruction, cloth, spare screws)and has the manufacturer\u0027s guarantee and authenticity certificate. The packaging\u0027s cover has bar codes with Luxottica Group\u0027s address in Milan. The frame looks gorgeous! <br>The manufacturer\u0027s package was then put in a small USPS box and then into an envelope for extra protection.<br><br>By the way, you can check out sites like www.scamadviser.com to try and weed out the more obviously suspicious sites out there (Coolframes gets a 100% rating, which reassured me together with the reviews from ResellerRatings). <br>I also found helpful the following article:<br>http:\/\/www.wikihow.com\/Avoid-Purchasing-Faux-Designer-Sunglasses-at-eBay<br><br>Thanks again, Louis!","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/review\/2167923#comment2167923","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"Nikau","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a pair of Tiffany & Co. glasses on Dec. 7th 2012. The frames were $100 cheaper than retail and the lenses were very reasonable. My total was $433.00. This is my second time ordering designer frames online and my first at CoolFrames.com. I called Coolframes multiple times before placing my order with various questions, they were always available and answered all my questions. I was nervous spending that much money online but I have to say I received my glasses today 12\/13\/12 and they were in excellent condition with all the Tiffany extras. I even took the glasses down to my optometrist to have the prescription checked and they came back dead on with the exception of the axis. I ordered a 160 axis on my right eye and the machine showed 167. I called Coolframes and they did offer to fix the error but I declined because my optometrist assured me that the error would not cause any harm. Overall I am very happy with my purchase, the customer service, and the shipping time. I will be a returning customer. ","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/review\/2160661#comment2160661","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"bellaluxstella","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow, after a horrible run in with my local Lens Crafters (2.5 hour wait time, my glasses were scratched the day I picked them up - I ended up returning them out of principal for a full refund) then a more successful trip to a boutique shop here in LA off of Ventura Blvd (found some great frames but the prices were outrageous) - I stumbled upon Coolframes. I found the EXACT same frames for literally half the price and in the end, they saved me $400 for my frames and lenses. Four, hundred, dollars, over what I would have been paying at the boutique store. Coolframes was $300 less than Lenscrafters. My buying experience was great as well - I called in a couple times to ask questions and make sure everything was legit, every sales person I spoke to was very friendly and informative. I ordered my frames on a Monday morning and received them from NY to LA that Saturday because I asked for priority shipping - everything was packed well and it came with a free lens cleaning kit, cloth etc. I couldn\u0027t be happier with my experience! This may be my first review on reseller ratings but I\u0027m a regular on Yelp - feel free to check out my profile, I\u0027m not some paid reviewer! <br><br>http:\/\/www.yelp.com\/user_details?userid=MiGNoMGPR38Ob_8-pgfMAg","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/review\/2142675#comment2142675","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"berobert","rating":"5"}, "single");){kind=link}
"I went to a local optician and found a pair of glasses that I liked. I found them on Coolframes.com for over $300 cheaper with prescription lenses. I was a bit skeptical, but found Louis very helpful and saw the great past customer reviews on line. The glasses are exactly what I expected. the customer service was fantastic. If the opportunity arises, i will definitely use them again."