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posted Jun-08-2005 “We replied to his e-mails on a timely manner but they kept bouncing back from his server. We also sent him RMA instructions via e-mail, but it bounced back from his server too.
We received responses from his server as seen below:
This is the Postfix program at host cmlmta00.siteprotect.com.
I'm sorry to have to inform you that your message could not be be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The Postfix program
: delivery temporarily suspended: host mx00.mail.bellsouth.net[205.152.59.32] refused to talk to me: 421
ibm02aec.bellsouth.net connection refused from [64.41.126.248]
As for his double charge claim, everything seems normal on our end. Still, we forwarded his claim to our CC Processing Gateway. He e-mailed us on 6/6/2005, and we responded on the same day. But our reply bounced back from his server as well.
Bruce”
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![Share](javascript:share_rating({"review_body":"Bruce at Cooltechnica is one of the most helpful and knowledgeable people I have ever worked with. He is also a very considerate, patient, and kind individual which made my ordering experience the best ever.","link":"http:\/\/www.resellerratings.com\/store\/CoolTechnica\/comment\/55992#comment55992","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CoolTechnica.jpg","store_name":"CoolTechnica","username":"jdnewcomb","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great reseller!!! This is my 3rd time ordering from them and they have fast shipping and great communication.Hope to do more business with them in the future.","link":"http:\/\/www.resellerratings.com\/store\/CoolTechnica\/comment\/73070#comment73070","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CoolTechnica.jpg","store_name":"CoolTechnica","username":"gottow","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good selection, reasonable prices, prompt shipping, good packaging, nice web site - and they support a number of \u0022enthusiast forums\u0022 to boot","link":"http:\/\/www.resellerratings.com\/store\/CoolTechnica\/comment\/141298#comment141298","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CoolTechnica.jpg","store_name":"CoolTechnica","username":"bobkoure","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"While I was extremely satisfied with the length of time it took for the package to arrive (ordered monday at midnight, received thursday), I did not receive what was described on their website.<br><br>I ordered 1 WW USMA bracket and 2 black nylon wye connectors. Not only did I receive white wye\u0027s instead, but the USMA bracket, which is advertised with a mirror finish, has many scratches over it; they are quite noticable. I am beginning to think that this bracket has been previously owned.<br><br>I emailed cooltechnica 3 days ago requesting replacement, but I have not received a reply.<br><br>EDIT: I never received a reply. I was also billed twice on my bank statement. This is rediculous. Be careful if you shop here.<br><br>EDIT 2: I was not aware that the email address was bouncing back for you - this has never happened before. Anyway, I will attempt to contact you via darkenreaper57@gmail.com. I also left a message via the phone number provided on the website.<br><br>EDIT 3: Well, I must say that cooltechnica has some excellent customer service. It has restored my faith in the company. I will probably order from them again. I have revised my review.","link":"http:\/\/www.resellerratings.com\/store\/CoolTechnica\/comment\/207377#comment207377","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CoolTechnica.jpg","store_name":"CoolTechnica","username":"DarkenReaper57","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Exelent service,very helpful staff,I am very satisfied to shopp from this site.","link":"http:\/\/www.resellerratings.com\/store\/CoolTechnica\/comment\/239162#comment239162","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CoolTechnica.jpg","store_name":"CoolTechnica","username":"kuzman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Priceing is very good, fast processing time. Site is very easy to navigate. I would be glad to shop there again.","link":"http:\/\/www.resellerratings.com\/store\/CoolTechnica\/comment\/270358#comment270358","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CoolTechnica.jpg","store_name":"CoolTechnica","username":"omegapartyanimal","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience with Cooltechnica is excellent. I placed 5 orders with them in the last of couple of months. I received all of my orders on time. I had a problem with one of the products that I purchased just recently. And although the manufacturer did not honor the warranty (a 226W peltier broken wire issue), Cooltechnica replaced it immediately. I recommended Cooltechnica to so many people who are interested in PC water-cooling, including friends, co-workers and relatives. Everybody\u0027s extremely happy with their. Keep up the good work Cooltechnica!!!","link":"http:\/\/www.resellerratings.com\/store\/CoolTechnica\/comment\/44477#comment44477","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CoolTechnica.jpg","store_name":"CoolTechnica","username":"al666","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great service!<br>Great personnel!<br>International shipping!<br>Great contact via mail!<br>Fast contact via mail!","link":"http:\/\/www.resellerratings.com\/store\/CoolTechnica\/comment\/58705#comment58705","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CoolTechnica.jpg","store_name":"CoolTechnica","username":"steimm","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great guys, good quality product with good services and timely process. I preordered \u0022White Water\u0022 and got it in no time once they received the shipment (I live in NJ and got the item the next day). Always knew the status of what is going on. What else I could have wished. Thanks for the great service.","link":"http:\/\/www.resellerratings.com\/store\/CoolTechnica\/comment\/88200#comment88200","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CoolTechnica.jpg","store_name":"CoolTechnica","username":"matco","rating":"5"}, "single");){kind=link}
"Dear Cool Technica, I was thrilled with how fast I recieved your products. The quality of the products and packing was impeccable. Everything was so easy to install with the idiot proof instructions I was well on my way to having a water cooled machine. I cant believe the the performance I get out of this package for little if any noise. All and all your products are great and your going to be hearing from me again very soon. Thank you....-Sky"