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"I am in the same boat as the last four people. They double charged me for a BioBidet 1000. When I realized that on my statement, I emailed them and they replied saying that they would credit me back the extra charge. More than 3 months have gone by, no credit, no replies, not able to get through. I agree with Peter Scott that "they are going out of business and just taking whatever they can. Avoid at all costs."
It's so sad because I like their products and were willing to recommend to friends and family."