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  • Consumer Priori Consumer Priority Service Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1678 McDonald Ave
    • Contact: cs@cpscentral.com
    • Phone: 800-905-0443
    • Customer Support: 800-905-0443
    • Business Hours: 9-6 Mon-Thurs, 9-5 Friday
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.98/10 7.98/10
    Chance of future purchase: Rating 8.10/10 8.10/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 8.68/10 8.68/10
    Return/Replacement policy: Rating 8.64/10 8.64/10
Rating 8/10
4/5
2017-02-15

"Just purchased product and this warranty to go with it."

This review was modified by jmdoyle-41361 on February 17 2017 10:45:02 AM

Rating 8/10
4/5
2017-02-10

Very shocked at great customer service.

"Generally, i'd send a complaint about an issue on a product and await a very long response. I had an issue in regards to my phone's battery, and not only did they respond within two, yes TWO hours, they gave me multiple options to fix it and sent out extra products and followed up with me to ensure the problem was fixed.

Very great work and my phone works great now!
"

This review was modified by mary_gwann on February 14 2017 12:15:20 AM

Rating 10/10
5/5
2017-02-06

Inexpensive and easy to deal with

"I normally don't purchase extended warranties, but this is for a camera lens I expect to use often so I needed the extra protection, and the CPS warranty was very reasonable. But what I liked was the automated E-mails stepping me through the process of making sure that everything was registered properly so I wouldn't have to worry if I ever have to use it."

This review was modified by celamantia on February 08 2017 01:15:01 PM

Rating 8/10
4/5
2017-02-05

So far so good, no claim experience yet

"I bought the warranty because the phone model I purchased has a high rate of hardware defects, due to a known deficiency in the manufacturing process. If the phone dies, I'll be shipping it in for service. If I need service, I'll review the actual service provided."

This review was modified by joshwbrown on February 07 2017 10:15:02 AM

Rating 10/10
5/5
2017-02-02

Awesome service

"Thank you for giving me warranty services for those scary moments. "

This review was modified by dgarmon75 on February 07 2017 12:00:23 AM

Rating 10/10
5/5
2017-01-27

Easy to setup

"So far it has been easy to set up my account and get my device registered."

This review was modified by eric16v on January 31 2017 12:02:08 AM

Rating 8/10
4/5
2017-01-27

Excellent company and great value!

"The warranty process was fast and easy and the warranty was an affordable price!
"

This review was modified by David_Lars_OD on January 31 2017 12:02:05 AM

Rating 10/10
5/5
2017-01-25

Consumer Priority Service

"Consumer Priority Service was the best choice for protecting my less valuable items along with the normal homeowners insurance for the big stuff. The process was easy and affordable. "

This review was modified by MikeGelovic on January 27 2017 10:15:01 PM

Rating 10/10
5/5
2017-01-18

Friendly, Helpful service

"My replacement computer battery went out in just 7 months. I had bought the extended warranty. Their FAQ say they will replace the product. I found this was not the case for my particular order. When talking to customer service, they immediately asked what they could do to help and took care of my refund. Thank you, Akiva."

This review was modified by Hornswaggled on January 31 2017 12:00:07 AM

Rating 10/10
5/5
2017-01-16

Very easy to use!

"Very easy to use the website! "

This review was modified by eq_carlos on January 18 2017 03:00:03 PM

Rating 8/10
4/5
2017-01-04

Easy as pie

"Once I located the serial numbers on the furniture, the process was easy!"

This review was modified by Colebug on January 04 2017 05:49:25 PM

Rating 10/10
5/5
2016-12-30

Excellent Service

"Its very to setup online and register. Coverage is very good. Highly recommended"

This review was modified by SaravananS on January 25 2017 09:56:36 PM

Rating 10/10
5/5
2016-12-28

Good response to questions

"Have read other reviews and this seems like it will be the right plan for us. They answered our questions promptly and the sign up process is easy. Good price compared to our carrier who also would have insured the phone."

This review was modified by peachykeane on January 25 2017 09:56:38 PM

Rating 10/10
5/5
2016-12-22

Great Warranty!

"I haven't had a claim yet, but they are very helpful in getting the warranty set up and preparing me for anything that might happen in the future. Better than Apple's warranties for sure, would definitely purchase again."

This review was modified by mmargritier on January 25 2017 09:56:41 PM

Rating 10/10
5/5
2016-12-15

Fix or Replace

"Good deal for the product I got. The four year plan was a super good deal so I upgraded to that, could not pass up the offer"

This review was modified by lorne_washington on January 25 2017 09:56:44 PM

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Consumer Priority Service is a merchant member
Consumer Priority Service participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,443 merchant members.