1/5

posted Jan-28-2006

"I received a DMS4 EZI Pro for Xmas from my wife. The FCC cable for the diagnostic LED was missing from the package... No big deal, or so I thought, I'll just contact the company and have one sent. I first submitted a ticket to the shipping dept letting them know I needed the cable (ticket #CQF-45709), but I received no reply other than an automated response that my ticket had been received. I tried several times to call them during the week, during business hours, but the phone was either busy for 3+ hours straight, or there was no answer.
On Jan 05, 2006 I sent another message to them on that ticket, and submitted a second ticket (#CGS-39623) to their RMA dept, because the chip did not seem to be working, and I found out on the DMS forum that a bad batch of chips had been made marked "Italy", which mine was. I never received a reply to either ticket. Eventually the status of both tickets went from "open" to "closed" without any response from Consolesource. (ETA I only sent a total of 3 emails in 10 days for those 2 tickets, so I doubt I was "Flagged as spam." If so, then they SERIOUSLY need to revamp their spam blocker)
I tried calling them several more times, both their toll free and toll number, again DURING BUSINESS HOURS, but either received a busy signal for several hours straight, or no answer other than the phone company saying "Your party is not answering. Please try your call later. We're sorry but your call will now be disconnected 0414." (ETA, My phone number is blocked when I make calls, so if readers see the usual response from Consolesource that "Call logs indicate this customer was calling after hours and on weekends, thus explaining why his telephone calls were unanswered." then that is patently false.)
I can understand that their phone lines might be really busy around the holidays, but it is now over a month later, and I still can't get through.
I'm pretty disappointed at this point, I was hoping that they'd make good on this. I'm not upset that the chip isn't working, that happens sometimes. I'm just upset with the lack of customer service to resolve the problem, especially since they are listed as one of the preferred vendors on the DMS manufacturer's website.
(Edited to add) I have since contacted my credit card company and have had my charges reversed pending their investigation of the situation."

This review was modified by woode6 on February 04 2006 08:04:11 AM

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2/5

posted Nov-04-2010

"I ordered an AceKard2i from them on 10/17 and received an order complete email a week later. I still have not received the product, and emails to support@consolesource.com has gone unanswered. I would not buy from this company again and would advise other not to do so as well. Now I have to call my CC company to dispute the charge. This is the first time I have ever need to do that with an online purchase.

EDIT: Of course, I received the card the after I posted this negative review. I am glad I finally got it after 3 weeks. According to postage, it was shipped on 26th."

This review was modified by Lastblade on November 05 2010 11:29:41 AM

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1/5

posted Feb-26-2008

"Well this was my first poor online purchasing experience. I placed my order for HD Extreme Combo on February the 8th my Amex was charged the very next day and I waited for my order, and I waited and waited and waited. Finally I contacted them on the 18th and raised a ticket. I had no response until the 21st where they sent me the Canada post tracking number, didn't bother to look into it themselves, after a quick look into it the package appeared to be picked up but that's the only record, Canada Post informed me that Console Source needed to raise a problem report which I passed on to the vendor , but certainly something I should not have to be doing. I had no response to my issue as per usual as it seems so I raised another ticket on the 22nd requesting a response to when I would have my order or a refund as well as an email requesting the same. Again no response so finally I told them to refund my money and forget the order on the 25th and refund my money to which they finally responded today on the 26th of February, I doubt I will get my refund in a timely fashion.

My advice is avoid these guys like the plague, I wish I has known their poor track record before ordering from them and certainly regret doing so. I'd stick with modchip.ca as it seems they have a excellent record.

February 28 Update- Well I got my refund today, so they were very quick on providing the refund from the date they said I would get it(Jeff called me yesterday and informed me I was being refunded), only a minor annoyance they charged my credit card $51.71 and refunded $51.10, $0.60 short, not worth bitching about I know, probably an exchange rate issue, c'est la vie. "

This review was modified by sentinel_76 on February 28 2008 09:44:47 AM

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1/5

posted Jan-16-2006

"these guys are a scam. they list items as "in stock", but they arent'. they turn off their phones, and live chat support, and never reply to my e-mails."

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2/5

posted May-06-2008

"Just got my items a week after ordering, which is fine.

The problem with these guys is getting any info out of them. They never sent me a UPS tracking number, which their site says that they automatically do within 24 hours of placing the order -- LIES! I sent them two e-mails and filed two support tickets begging them to simply tell me the tracking number, assuming the package was sent at all.

I finally called them today. They answered promptly and the guy on the phone, who was very nice, gave me the tracking number. I could finally see that it had indeed been sent, and the package arrived a few hours later.

But WTF -- why was it so hard for them to do this via e-mail?!

The moral: Good prices, but don't expect ANY response from them unless you call."

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1/5

posted Jan-20-2005

"Payed for a XBox Spider Chip via PayPal. It's 23 days later, and it has still not arrived. All I get when I try to call is a busy signal. I guess I need to file a fraud case with PayPal... This sucks."

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1/5

posted Jan-19-2011

"Couldn't possibly be a worse company out there!

1st problem: I placed an order for a DSi flashcard on Christmas day... ok, it won't go out today or tomorrow maybe... but on the 27th or 28th right? WRONG! They were "closed" for 1 1/2 weeks and my order didn't ship until Jan 4th.

2nd problem: The card they sent me is DOA. The card never worked, never recognized in the DSi and is nothing more than a paperweight. I contacted their "RMA Despartment" the day I received the package (1-12-11) and still no answer. Not a single word from them!

3rd problem: Links to problem #2... they will sell you something, then go MIA when it is a piece of crap and doesn't work. Customer service is a thing of the past when it comes to online sales I guess.

If you need a DS flashcard, I would look elsewhere. I finally ended up going through ndsgamer.com and that transaction couldn't have gone any smoother. The guy over there actually emailed me back when I wanted to know which card to get so it would work on my 1.4.1u DSi. And no, I don't work for the site... just a consumer who got screwed by consolesource.com. Only reason I game them two stars on the shipping was because they did send the paperweight in a bubble-wrap envelope. "

This review was modified by ruffriders23 on January 19 2011 08:01:18 AM

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1/5

posted Sep-26-2011

"My very first order with consolesource hasn't even been completed as of yet and I already think this is a HORRIBLE, CRAP company. I placed my order exactly a week ago and elected for the best available shipping option (2-5 days.) The very next day the Visa charge cleared with my checking account. Cool. My status went from "processing" to "queued." Awesome. Here is where it all goes down hill... I ordered on Monday, got charged on Tuesday, yet my order remained on "queued" status for the remainder of the week. On Friday my goods should have already been in my possession hence paying an additional $9.95 for 2-5 shipping. Now its day number 7, my order status is still "queued" and at 9:01 am EST I began calling to get the same busy signal/answering machine over and over again. Your phone system/business has only been open for ONE MINUTE how can all of your reps be busy this soon? My emails and phone calls from last week have gone unanswered as well as my ticket for customer support I filled with their help desk. This company has an A+ rating with the BBB and most of the reviews I've read on this site are favorable, EXCEPT from customers in the USA, they all seem to be having the same problems I have. In the last 3 years there have been 8 complaints filed with the BBB, the last 1 being within the last 4 weeks. Hello complaint number 9.
------------------------------------------------------------------
UPDATE: 10:30 PST Monday 9/26

Remarkably less then 5 minutes after writing this review I received the following email: (coincidence or not)
"Yes, please accept our sincerest of apologies, this item unexpectedly went into a backorder status and is now scheduled to ship in 1-2 weeks. If you'd prefer, we can upgrade you free or charge to this item:

http://www.consolesource.com/ecomm/catalog/R4i-SDHC-Dual-Core-Backup-Unit-p-3096.html

and have it ship out right away. Please let us know at your earliest convenience. Thanks for your continued patience and understanding."

After reading this I tried to call again but was unsuccessful after another 30 minutes with and endless count of busy signals and voicemail prompts,

So they pretended it was just "queuing" for a week while it was truly on back-order the whole time. I have seen this exact same complaint with this same company before. I finally got a "live person" on the web-chat client and they assured me that my NEW order will ship today and be in Los Angeles,Ca by Friday.. We'll see. the webchat lady or guy also said that I would be getting a call from a sales rep too... Fingers crossed..."

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1/5

posted May-25-2007

"Paid $17 for UPS Expedited shipping on a $40 Xeno mod for the 360. That was on 5/19. It was marked 'Complete' on www.consolesource.com on 5/22 and should have arrived within 4 business days. UPS shows a scheduled delivery date of 5/29 on tracking # 1ZR692V46854924094. I tried to call but, you guessed it, busy signal on the toll free and direct dial. I opened a ticket stating that the delayed shipping was fine but I wanted the difference refunded. That was Tuesday the 22nd - no response to date aside from the immediate automated one. I work in sales and understand the value of keeping customers happy. I should have known better. Consolesource.com operates identically to those Canadian outfits that used to sell DirecTV and Dish Network hash codes.....SHADY. I can only assume my order will be received by the 29th but it will likely be poorly packed based on the other posts. I went to the Ontario BBB website looking for another phone number and didn't find one. I was able to see that this company has an UNSATISFACTORY rating with them - shocker. I will never do business with this company again and can only hope it will fold, as it deserves to since it has no regard for the customer."

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2/5

posted Mar-25-2008

"Consolesource.com promised me that they would send out the item I purchased within 24 hours. It wasn't until today, tuesday, that the item was sent. I had sent them an email asking and i got no reply. I tried to talk to some one on a chat on their website but never got service, so I finally called they. they couldn't have been nicer, to my surprise. We will see if it comes within the next 4 days as they say it will."

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