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"PPLEASE DO NOT ORDER FROM COMPUTERS4SURE. BUYER BEWARE!!!. They are crooks. I placed an order for a new Samsung HZ15W on 5/9/09. They had a great price and it was in stock. I checked today (5/11/09) and the website still said in stock and that my order was in processing. I called about the status earlier and they said it is still in processing, but it should go out Next Day! What a crock of $#!! Later that day I called to confirmed that it had shipped and they told me it was out of stock. What is worse is that the rep I spoke with actually said that it is normal. Apparently when you place an order with them it does not mean that you actually place an order for the item you order. Liars. Crooks. DO NOT ORDER FROM THEM!! (or CostCentral or FotoConnection-same issues with same item)
FINAL UPDATE: Placed order through Vanns.com and everything was AWESOME. Received it within 2days with auto status e-mails sent throughout. I will use Vanns.com again for sure."
This review was modified by Casey_Bryson on May 22 2009 11:42:46 AM
"Site showed 30 units in stock, placed order, checked a few hours later and status showed declined for no apparent reason. I have yet to receive email notification. Service has really gone downhill here over the past year.
Ordered product at competitor an have it in hand."
"Poor communication. Item not in stock, even though showing in stock. Website does not allow you to cancel order. Can't automatically generate a Return Authorization on an order I received, (their automated didn't work). Sporadic emails, first working with a person, than get a generic email.
Email address for service doesn't work (replied to one of their messages). In short, frustrating and time-consuming to do business with."
"I waited almost 2 months for a Wi-fire to be delivered. Enough is enough. I canceled the order - a huge waste of time and energy - very dissatisfied with this company."
"I placed an order with computers4sure.com for a digital camera, the web site showed in stock. After placing the order my status showed back ordered. I have read other complaints regarding the seemingly deceitful use of stock indicators.
I could see if it was just incorrect, but for how many people have complained - I think it is just that they find people order if it shows in stock so it lures them in.
I tried to contact the service address in the email confirmation of my sale - service@computers4sure.com - the email came back as undeliverable by postmaster@officedepot.com.
Computers4sure - also known as techdepot.com is an Office Depot company.
I also tried sending a note to sales@computers4sure.com - this too came back as undeliverable. Red flags if you ask me.
So on their website - I did find an email address - not sure if it worked yet or not. But it didn't come back as undeliverable. custcare@4sure.com
I ended up canceling my order and placing it somewhere more reputable....somewhere that also had it in stock.
It is always enticing to go with these sites - prices are low - but I think I am learning my lesson to pay a little extra for good service and a legit business.
I am sure I would have gotten my camera eventually - I don't think I was getting ripped off. I just think consumers should pay more for somebody willing to do business the right way.
So by that I mean, accurate listings, reachable customer service, non-deceitfully or deceptive business practices.
I usually don't buy from Crutchfield - they are usually expensive. But they have the best customer service around, bar none. When I have done business with them - you can tell where that extra money is going, knowledgeable staff, polite customer service that can speak English. Business like that know how to get repeat business.
Bottom line, I don't think they are crooks - but I think you would feel safer buying somewhere more reputable. Save yourself the hassle. "
"I ordered an item sold as 50 pieces, in bulk, and was shipped ONE piece. The item was internal floppy disk drives and the price was good, perhaps too good, but then floppy drives aren't exactly in demand and could have been a close out. ONE floppy drive for $65 shipped is beyond rediculous, so it could not have been the real price for ONE.
These people are completely unreachable. If you call them, they either direct you to a non-response button pushing information line, or if you get to their sales line you are on hold forever and finally, after an hour, you get a dial tone. They say you need an RMA Number in order to return anything but since you can't reach them you can't get an RMA number.
Cute.
Tomorrow I'm calling my credit card company and doing a chargeback, which seems to be the only way one can get their attention.
Avoid this company at all costs. There is nothing they sell that you need that can't be obtained elsewhere for less, and with much less aggravation.
ADDENDUM: I finally, after multiple tries and more than 2 hours on hold, in total, got through to a human being. She offered to find out if they would ship me the 50 units instead of the one I received, or, offered to send a call tag UPS label. I chose the latter. I was able to send the package back at their expense and got a full refund including my shipping charges.
Certainly, my story had a "happy" ending, but the aggravation it took to get to this point does not encourage me to deal with this company again."
This review was modified by champignon on September 16 2007 10:37:38 PM
"I ordered an in-stock item at the end of July and elected to pay using check/money order as I did not require it immediately. A week later I received an email confirming that my payment had been received and there would be a 10 business day processing period before the item would ship. This was an acceptable time frame (albeit excessive compared to other etailers) as I only required the item at around the end of the processing period. During this time the item went in and out of stock with some regularity and so was not too concerned that the order would be delayed once processing was complete. However after the processing period had passed I noticed that despite the item still frequently going in and out of stock, my order had not shipped. Several emails were sent via their webform enquiring about this with only automated replies received (none of which were relevant to my issue). I finally called them (as the item was in stock at that very moment) and after 25 minutes on hold was told by the CS representative "yes, it does appear that something is wrong - I will forward a note to the warehouse and you'll receive an email in the morning". Of course by the morning the item was out of stock again and so couldn't be shipped even if instructions to do so were sent to the warehouse. (Note - I did not receive that "email in the morning" either.) The next day it came back in to stock but once again the order remained unshipped. Unfortunately it very promptly went out of stock and remained that way until yesterday evening when I noticed it had returned. I immediately called as I hoped not to miss my opportunity to remind them that I had an outstanding order. After 30 minutes on hold I was told virtually the same thing as during the previous call, only shortly afterwards my order changed from 'backordered' to 'in process'. Today, some 6 weeks since I placed the order, 5 weeks since they confirmed that they had received my payment and 3 weeks since that payment was processed I finally notice my order has moved to 'shipped' status (or rather UPS have been given instructions that it is about to ship). I notice that despite the delays they have not deemed it a courtesy to apologise or upgrade my shipping from the standard 'ground'. Suffice it to say I will never be using this incompetent, uncommunicative company again and recommend to all that they avoid Computers4Sure wherever possible."
"Their inventory status is completely bogus and misleading. I placed an order for an item listed as "in-stock". Then I entered all my payment information. Next day, a sales rep called me to confirm my order has been "accepted". Three days later I check the status of my order, and it is listed as "Out of Stock / Backordered". I decided to cancel the order. Don't waste your time with Computers4Sure. Next time I'll shop with another dealer 4 sure. "
"Bought a HP Monitor 22" for $294.95, received it in 5 days in excellent condition. Same Monitor on HP's website is $400.00, and HP charges tax. I had free shipping and no tax. Did everything online with out any trouble at all. Would buy from this vendor any time."
This review was modified by bgatchell on March 22 2007 04:50:21 PM
"I bought a Plantronics headset in November. Though website showed the model compatible with our phone system, it was not. I requested an exchange but they said they could credit me if I sent it back and then reorder. I received an RGA to return goods...did so mid-December...they have not provided a credit, they will not return phone calls, nor respond to e-mails...I am ready to turn this over to the Illinois Attorney General....Remember, things may be great with this vendor if all is well...pray that you don't need to return anything"
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![Share](javascript:share_rating({"review_body":"Site showed 30 units in stock, placed order, checked a few hours later and status showed declined for no apparent reason. I have yet to receive email notification. Service has really gone downhill here over the past year.<br><br>Ordered product at competitor an have it in hand.","link":"http:\/\/www.resellerratings.com\/store\/Computers4SURE\/comment\/368010#comment368010","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computers4SURE.jpg","store_name":"Computers4SURE.com","username":"ColdCase","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Poor communication. Item not in stock, even though showing in stock. Website does not allow you to cancel order. Can\u0027t automatically generate a Return Authorization on an order I received, (their automated didn\u0027t work). Sporadic emails, first working with a person, than get a generic email.<br><br>Email address for service doesn\u0027t work (replied to one of their messages). In short, frustrating and time-consuming to do business with.","link":"http:\/\/www.resellerratings.com\/store\/Computers4SURE\/comment\/355898#comment355898","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computers4SURE.jpg","store_name":"Computers4SURE.com","username":"david1201","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I waited almost 2 months for a Wi-fire to be delivered. Enough is enough. I canceled the order - a huge waste of time and energy - very dissatisfied with this company.","link":"http:\/\/www.resellerratings.com\/store\/Computers4SURE\/comment\/354269#comment354269","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computers4SURE.jpg","store_name":"Computers4SURE.com","username":"willspace","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order with computers4sure.com for a digital camera, the web site showed in stock. After placing the order my status showed back ordered. I have read other complaints regarding the seemingly deceitful use of stock indicators. <br><br>I could see if it was just incorrect, but for how many people have complained - I think it is just that they find people order if it shows in stock so it lures them in. <br><br>I tried to contact the service address in the email confirmation of my sale - service@computers4sure.com - the email came back as undeliverable by postmaster@officedepot.com.<br><br>Computers4sure - also known as techdepot.com is an Office Depot company. <br><br>I also tried sending a note to sales@computers4sure.com - this too came back as undeliverable. Red flags if you ask me.<br><br>So on their website - I did find an email address - not sure if it worked yet or not. But it didn\u0027t come back as undeliverable. custcare@4sure.com<br><br>I ended up canceling my order and placing it somewhere more reputable....somewhere that also had it in stock. <br><br>It is always enticing to go with these sites - prices are low - but I think I am learning my lesson to pay a little extra for good service and a legit business. <br><br>I am sure I would have gotten my camera eventually - I don\u0027t think I was getting ripped off. I just think consumers should pay more for somebody willing to do business the right way. <br><br>So by that I mean, accurate listings, reachable customer service, non-deceitfully or deceptive business practices. <br><br>I usually don\u0027t buy from Crutchfield - they are usually expensive. But they have the best customer service around, bar none. When I have done business with them - you can tell where that extra money is going, knowledgeable staff, polite customer service that can speak English. Business like that know how to get repeat business.<br><br>Bottom line, I don\u0027t think they are crooks - but I think you would feel safer buying somewhere more reputable. Save yourself the hassle. ","link":"http:\/\/www.resellerratings.com\/store\/Computers4SURE\/comment\/340660#comment340660","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computers4SURE.jpg","store_name":"Computers4SURE.com","username":"degroff","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an item sold as 50 pieces, in bulk, and was shipped ONE piece. The item was internal floppy disk drives and the price was good, perhaps too good, but then floppy drives aren\u0027t exactly in demand and could have been a close out. ONE floppy drive for $65 shipped is beyond rediculous, so it could not have been the real price for ONE.<br><br>These people are completely unreachable. If you call them, they either direct you to a non-response button pushing information line, or if you get to their sales line you are on hold forever and finally, after an hour, you get a dial tone. They say you need an RMA Number in order to return anything but since you can\u0027t reach them you can\u0027t get an RMA number.<br><br>Cute.<br><br>Tomorrow I\u0027m calling my credit card company and doing a chargeback, which seems to be the only way one can get their attention.<br><br>Avoid this company at all costs. There is nothing they sell that you need that can\u0027t be obtained elsewhere for less, and with much less aggravation.<br><br>ADDENDUM: I finally, after multiple tries and more than 2 hours on hold, in total, got through to a human being. She offered to find out if they would ship me the 50 units instead of the one I received, or, offered to send a call tag UPS label. I chose the latter. I was able to send the package back at their expense and got a full refund including my shipping charges.<br><br>Certainly, my story had a \u0022happy\u0022 ending, but the aggravation it took to get to this point does not encourage me to deal with this company again.","link":"http:\/\/www.resellerratings.com\/store\/Computers4SURE\/comment\/333735#comment333735","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computers4SURE.jpg","store_name":"Computers4SURE.com","username":"champignon","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an in-stock item at the end of July and elected to pay using check\/money order as I did not require it immediately. <br>A week later I received an email confirming that my payment had been received and there would be a 10 business day processing period before the item would ship. <br>This was an acceptable time frame (albeit excessive compared to other etailers) as I only required the item at around the end of the processing period. <br>During this time the item went in and out of stock with some regularity and so was not too concerned that the order would be delayed once processing was complete. <br>However after the processing period had passed I noticed that despite the item still frequently going in and out of stock, my order had not shipped. <br>Several emails were sent via their webform enquiring about this with only automated replies received (none of which were relevant to my issue). <br>I finally called them (as the item was in stock at that very moment) and after 25 minutes on hold was told by the CS representative \u0022yes, it does appear that something is wrong - I will forward a note to the warehouse and you\u0027ll receive an email in the morning\u0022. <br>Of course by the morning the item was out of stock again and so couldn\u0027t be shipped even if instructions to do so were sent to the warehouse. <br>(Note - I did not receive that \u0022email in the morning\u0022 either.)<br>The next day it came back in to stock but once again the order remained unshipped. <br>Unfortunately it very promptly went out of stock and remained that way until yesterday evening when I noticed it had returned. <br>I immediately called as I hoped not to miss my opportunity to remind them that I had an outstanding order. <br>After 30 minutes on hold I was told virtually the same thing as during the previous call, only shortly afterwards my order changed from \u0027backordered\u0027 to \u0027in process\u0027. <br>Today, some 6 weeks since I placed the order, 5 weeks since they confirmed that they had received my payment and 3 weeks since that payment was processed I finally notice my order has moved to \u0027shipped\u0027 status (or rather UPS have been given instructions that it is about to ship).<br>I notice that despite the delays they have not deemed it a courtesy to apologise or upgrade my shipping from the standard \u0027ground\u0027. <br>Suffice it to say I will never be using this incompetent, uncommunicative company again and recommend to all that they avoid Computers4Sure wherever possible.","link":"http:\/\/www.resellerratings.com\/store\/Computers4SURE\/comment\/333589#comment333589","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computers4SURE.jpg","store_name":"Computers4SURE.com","username":"oext","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Their inventory status is completely bogus and misleading. I placed an order for an item listed as \u0022in-stock\u0022. Then I entered all my payment information. Next day, a sales rep called me to confirm my order has been \u0022accepted\u0022. Three days later I check the status of my order, and it is listed as \u0022Out of Stock \/ Backordered\u0022. I decided to cancel the order. Don\u0027t waste your time with Computers4Sure. Next time I\u0027ll shop with another dealer 4 sure.<br>","link":"http:\/\/www.resellerratings.com\/store\/Computers4SURE\/comment\/312792#comment312792","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computers4SURE.jpg","store_name":"Computers4SURE.com","username":"PCProsumer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a HP Monitor 22\u0022 for $294.95, received it in 5 days in excellent condition. Same Monitor on HP\u0027s website is $400.00, and HP charges tax.<br>I had free shipping and no tax. Did everything online with out any trouble at all. Would buy from this vendor any time.","link":"http:\/\/www.resellerratings.com\/store\/Computers4SURE\/comment\/307709#comment307709","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computers4SURE.jpg","store_name":"Computers4SURE.com","username":"bgatchell","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a Plantronics headset in November. Though website showed the model compatible with our phone system, it was not. I requested an exchange but they said they could credit me if I sent it back and then reorder. I received an RGA to return goods...did so mid-December...they have not provided a credit, they will not return phone calls, nor respond to e-mails...I am ready to turn this over to the Illinois Attorney General....Remember, things may be great with this vendor if all is well...pray that you don\u0027t need to return anything","link":"http:\/\/www.resellerratings.com\/store\/Computers4SURE\/comment\/304082#comment304082","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computers4SURE.jpg","store_name":"Computers4SURE.com","username":"nohairday","rating":"1"}, "single");){kind=link}
"PPLEASE DO NOT ORDER FROM COMPUTERS4SURE. BUYER BEWARE!!!. They are crooks. I placed an order for a new Samsung HZ15W on 5/9/09. They had a great price and it was in stock. I checked today (5/11/09) and the website still said in stock and that my order was in processing. I called about the status earlier and they said it is still in processing, but it should go out Next Day! What a crock of $#!! Later that day I called to confirmed that it had shipped and they told me it was out of stock. What is worse is that the rep I spoke with actually said that it is normal. Apparently when you place an order with them it does not mean that you actually place an order for the item you order. Liars. Crooks. DO NOT ORDER FROM THEM!! (or CostCentral or FotoConnection-same issues with same item)
FINAL UPDATE: Placed order through Vanns.com and everything was AWESOME. Received it within 2days with auto status e-mails sent throughout. I will use Vanns.com again for sure."