2/5

posted Apr-28-2004

"Good prices. Slow shipping, or poor notice of backorder. Don't know which. Web site says same day shipping if ordered by 2 pm. Order placed at 1 am. I emailed after one week, told to wait a couple of more days, item had been mailed. Got package, postmarked same day I sent follow up email. Hmmm.... Item as ordered, just slow."

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3/5

posted May-04-2005

"Good prices, nice customer service, but very slow to let you know an item is back ordered.
If you are in NO rush to recieve your software, then I would reccomend this company."

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5/5

posted Sep-03-2004

"Great prices, great service fast shipping. However, website does not tell you if item is in stock."

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5/5

posted Aug-04-2004

"I have always had a great buying experience from Computers Worth. They are fast, offer low-pricing, have recent and legitimate products, and good customer service. I have only had to call twice on a problem with an order (I have ordered probably 10 times through them), and both times the problem was resolved quickly and effortlessly."

This review was modified by jstucki on August 14 2004 03:33:43 PM

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5/5

posted May-04-2003

"Have made muliple purchases from this company. No major problems with services or product. Any problems were solved over the phone quickly enough."

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5/5

posted Feb-21-2008

"I order tens of thousands of dollars of software from Computersworth every year and have yet to be dissatisfied with them in any way. They are extremely customer oriented, provide great prices, prompt service, and never have had an issue with their products. Shipping is always reasonably priced and fast. The staff is very personable.

I occasionally ask pricing for budgeting for a specific project, but never ask pricing when I place orders because I know that I'm being treated fairly.

I have used this company for years, and look forward to continuing with them for many years to come."

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1/5

posted Jul-19-2002

"Not well run. Excuse after excuse after excuse.

I ordered from Computer's Worth because they are located in Texas, as am I. With most companies, I can pay the sales tax, pay for the cheap shipping and usually have it the next day. I received a confirmation email of my order on Wednesday when I placed it, but it never went any further than that. After reading some of the comments here, I figured they just didn't send me a ship notification and I would just wait for the package. A week goes by and still no software, so I give them a call. After "searching the database" for my order, I was told that it never got "printed out" and I was then assured that the order would be shipped that day. So I call back on Friday to make sure that my order was actually shipped and I have to go through the same process of finding my order again. The gentleman told me several times that the order had to be under another name, which it was not. After several minutes of this, he found the invoice "on the webmaster's desk." They don't even have the software in stock that I ordered and no one ever called to notify me. The man started making excuses about who's fault it was, etc, etc. My credit card was never charged, but it really upsets me that I could have ordered from some place in California and gotten it sooner then this ordeal took."

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2/5

posted Sep-13-2006

"After reading the good comments about this at other review sites about this company I purchased a Microsoft XP home edition OEM SP2 Operating System. The shipping was very fast almost next day via USPS. I went to install the new OS and there is a problem with the CD, it is defective because it cannot finish the OS install. Since this is my testing of software PC I have installed Microsoft 2000, and Microsoft XP Pro on this machine without issue.

I contacted them be email John@computersworth.com and I asked for a replacement and an RMA numer and return shipping address. John stated in his return email it is not an issue with the software but with my hardware. I stated to him that I do not have an hardware issue because I proved this in my emails to him that my PC can install win 2000 and win XP Pro on my machine without. I double checked this even after I tried installing the defective cd he sent. This proved that there is not a hardware issue. Even the microsoft link I sent to him proved this.

http://support.microsoft.com/default.aspx?scid=kb;en-us;812247

So I sent an email yesterday at 2:30 pm CST again asking for a replacement CD again and a shipping address and RMA number to send the defective CD back. As of today at 1:33 CST I have not recieved a response and when I call their 1-800 number all the phone does is ring with no answer. I am begining to think this guy is not reputable. I am giving him until the close of businsess today, 5:30 pm CST to resolve this issue or I am disputing the Credit Card charge. I wish I had read the reviews here about the credit card number security, I would have never have ordered from them if I knew this occured.

I will post an update as to what the bussiness response is or if I get one.

To be continued...

=========================================

Ok - just recieved an email from the companies contact email john@computersworth.com. They will honor my request for sending out another CD for Microsoft Windows XP Home Edition and I can send the defective one back to the return address on the shipping package they sent.

They stated that their phones are down due to construction on the road outside their office.

I feel better that at least they are agreeing to allowing me to exchange the software for another one. This is a sign of a good business practice.


Update...

John sent me a replacement CD, although had many very small scratches on it, I was expecting a new condition CD, in the same opened packaging that the original was shipped back in. Luckly the same COA worked for this replacemnt CD and I was able to install the MS XP Home Edition Software.

If I wasn't in the IT field this would have a big nightmare. I had to prove to John that the CD was defective before he agreed to replace the mechandise which I was able to do because of my work background. I don't think the average consumer would have been able to prove this nor should they have had to be required to do so. I will not be buying anything from Computersworth in the future because of this. "

This review was modified by bsdncorco on September 25 2006 03:44:22 PM

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5/5

posted Jan-13-2004

"Obviously a startup company-- the order process wasn't very streamlined (no online status checking, no email confirmation on shipment, etc)-- but also obviously a company with a focus on customer service.

Their prices are awesome, their shipment was quick and their customer support was accessible and personable. I'm very satisfied with my experience, and will order again if I ever have software needs."

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5/5

posted Dec-17-2003

"great prices, quick service. i look forward to doing business with them again."

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