Recently I have come into a problem with Geeks.com In the past it has been a glorious experience over all till this order. Due to security settings on my computer, and the way they transfer images in there site, the photo's of this product were blocked for suspicious behavior. I refused to unlock that particular issue to allow it to be display. I use KasperSky BTW. Anyway My first order delivery was incomplete and had another one shipped with no problems. The Description was for a PATA 44PIN IDE to Desktop 40 PIN Standard Cable. This is inaccurate because both sides are 44 PIN configurations. So I Referred to my email to documented the incident # to correct this problem. The Email reads this;
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>>This is an automated message - Please Do Not Reply!<<
We apologize for any inconvenience you may have experienced with your Computer Geeks purchase. We have processed your return according to our posted return policy.
Your return order was placed 6/23/2009, was shipped 6/24/2009 11:39:00 AMvia FES.
For all incident or RMA status inquiries please contact our support department at 760-726-7759 between 7am - 5pm, Monday - Thursday; between 7am - 4:30pm on Fridays or email a support representative at support@geeks.com.
Thank You again for Shopping The Geeks!
Sincerely,
Computer Geeks
INCIDENT #: 298028
Name: Jason
Shipping Method: FedEx Express Saver
Qty Inventory ID Description
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1 HD-108 Notebook Hard Drive to Desktop Adapter (2.5" to 3.5")
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My Initial thoughts on this email was great there is a way out and get this straightened out. Please be aware that I am not able to use 44 PIN due to not having cables and am getting away from IDE. With this in mind I had thrown all my IDE cables away which were not already in use.
So I called them on there improperly described item hopping to get a simple exchange or pointed to another item that would allow this conversion to work, I was thinking that a 2.5 PATA 44PIN to 3.5 SATA conversion adapter would be issued. I was wrong, they don't even have the item I wanted. The rep refused to listen to me and would only speak if I had begun talking and making suggestions. They offered me a 4.95 refund on an item I paid $20 with shipping on a item that was improperly described. Please be careful when viewing a geeks.com item that has no pictures displayed during viewing a item before buying, if you can't get a picture of an item it is likely to be in your best interest to call and work something out if you have doubts, but Geeks will cover you if this happens. You just have to talk to the right people. If you do run into order related problems Contact Kristopher A. at one of the two options, I called him yesterday and left a voice mail and he was extremely prompt on returning my call. Kris was so professional I have completely changed my opinion about geeks over my little problem. Before talking with Kris, I was totally against geeks, but now I will continue to shop with geeks. He took care of me and went out of his way to make things right.
Whatever you do don't call tech support about this and just contact someone in customer relations/Personel, Kristopher is a great rep, he'll take care of you and make things right. He really patched my opinion on geeks and I just might have a better opinion of Geeks then I did prior to the original purchase of this adapter I now fixed 100%. Kristopher is a wonderful rep and every online retailer should have personel like him.
With all urgency, please be careful with Geeks.com and be sure that you are buying the right item, if you get the wrong one based only on descriptions, your better off not calling technical support and just jump to the customer relations/personnel, you will be impressed on just how far they will go to make it right.
Kristopher A. is a awesome rep, so if you need something fixed in the order then Contact him threw his direct line or voice mail. here is the information 760-726-7700 Ext. 1263 or use his email Kristopher@geeks.com, you'll be glade you did, he's the man, the man with understanding!!
This review was modified by its author, ez_customs, on
7/1/09 1:56 PM.