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posted Apr-12-2012 “I am sorry to hear that have experienced issues with your Geeks.com purchase. I would like nothing more than to discuss these issues and see if we can come with a suitable resolution that makes this negative experience positive. I know your time is valuable but please do not hesitate to contact me directly if and when time permits. I look forward to speaking with you.
Kind regards,
James Hughes
Technical Manager”
posted Feb-18-2009 “The item originally purchased on December 29, 2008 was not to our customer’s satisfaction. Our records indicate the customer was contacted on January 19, 2009 by our Technical Support Department to arrange for the return and exchange of the item. The item was returned to our facility and the customer was sent a replacement item on February 4 2009. This item arrived and was defective as well. A follow-up call was placed by the Customer Service Manager on February 16, 2009 addressing the customer’s most recent post.
We were able to resolve the situation to the customer’s satisfaction.
Sincerely,
Geeks Management Team”
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![Share](javascript:share_rating({"review_body":"I purchased a \u0022refurbished\u0022 hard drive from Computer Geeks that worked correctly at first, then began to fail. Now, all it does is make a little whimper of a beep, like a sad puppy, and will not mount properly. When I called to ask if it could be replaced because they obviously sent me a drive that was defective, they refused to work with me on the situation. They said it had been to long and there was no way for them to help me. Thank you for stealing my $100. I will NEVER purchase anything from Computer Geeks. com again as the product they sold was DEFECTIVE and they obviously don\u0027t stand behind their work. I CAUTION anyone that would like to purchase a defective, I mean refurbished hard drive from this company.<br><br>Thanks,<br><br>ZaK","link":"http:\/\/www.resellerratings.com\/store\/Computer_Geeks_1\/comment\/1097619#comment1097619","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computer_Geeks_1.jpg","store_name":"Geeks.com \/ Computer Geeks.com","username":"zkinzinger","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Stole my money! Sent me a dead product and then refunded only half my money.","link":"http:\/\/www.resellerratings.com\/store\/Computer_Geeks_1\/comment\/1188971#comment1188971","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computer_Geeks_1.jpg","store_name":"Geeks.com \/ Computer Geeks.com","username":"babiad","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"You should be VERY careful ordering from this site. They really hit you on shipping. Check areoud first. I ordered a 8MB touch screen player. Very, very cheaply made. As with most items on this site you can find them just as cheap or cheaper. READ the fine print Very carefully. Most of the products they sell are JUNK. I am teying to return the item I purchased.<br>I must admitt I have never had any shipping issues except the fact that you must pay for return shipping at your own cost.Overall I will not do business with this site anymore.","link":"http:\/\/www.resellerratings.com\/store\/Computer_Geeks_1\/comment\/523061#comment523061","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computer_Geeks_1.jpg","store_name":"Geeks.com \/ Computer Geeks.com","username":"jdh455","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Never buy from this company! Dealing with them was fine until they shipped me a faulty PC. They were nice enough about everything, but what I realized is that even though the PC didn\u0027t work, they expected me to pay the full cost of shipping it back to them. So I have to pay for their screw up? Never buying from them again and will tell everyone I know that I have no intention of doing so.<br><br>Update: Check out their rating with the San Diego Better Business Bureau - they\u0027re rated F!!!!!","link":"http:\/\/www.resellerratings.com\/store\/Computer_Geeks_1\/comment\/1035941#comment1035941","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computer_Geeks_1.jpg","store_name":"Geeks.com \/ Computer Geeks.com","username":"mmenary","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a computer from Computer Geeks. Sent me a defective one. So I returned for exchange. They then canceled my order and issued a PARTIAL refund. Contacted them and they refused to fully refund me because it is their policy. ","link":"http:\/\/www.resellerratings.com\/store\/Computer_Geeks_1\/comment\/888193#comment888193","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computer_Geeks_1.jpg","store_name":"Geeks.com \/ Computer Geeks.com","username":"gyu314","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT BUY FROM GEEKS.COM. You get what you pay for. I bought a $20 case and it came in pieces. Cheap plastic, cheap cardboard shipment box. All around terrible. Don\u0027t end up like me and waste your money.","link":"http:\/\/www.resellerratings.com\/store\/Computer_Geeks_1\/comment\/1037169#comment1037169","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computer_Geeks_1.jpg","store_name":"Geeks.com \/ Computer Geeks.com","username":"EricVoight","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I made 3 purchases from this company over the course of 3 months, from June to August. The first 2 orders went ok, and I had no real complaints. The last order I made, and probably the last one I will make, was in August. I ordered 2 external Benq cdrw drives, with USB 2.0 and PCMCIA capability, refurbished. Both worked fine for about 1 1\/2 months, especially when hooked up to a PCMCIA USB 2.0 card. Then, one died. I called the company, and told them of my problem, and they informed me that they could do a warranty exchange, to please ship it back ($8). This order had taken 5 days to process in house, so I was not looking forward to this, but needed my drive to work. I shipped it back to them. They received the drive, and about a week after they got it, they issued an online credit memo, and then 2 or 3 days later, showed they were shipping me a replacement. Great, and finally. Then I noticed that for my $54, they were shipping me in INTERNAL Benq drive, that they sell for $39. Not acceptable. Called them, and spoke to returns, and a gentleman told me he would try to send me the right drive, when it showed up, he would have me a return shipping label, just to send it back out the door. 3-4 days later it arrived, and the next day, the label arrived. I returned the device, and 2 days AFTER the signed for it, they still had not issued me a replacement!! They needed to verify again that the original drive was still defective! Then they told me they didn\u0027t have any of those drives. Finally, after 3 more days, I spoke to a lady who told me she would try to ship me a new one that they sold for $12 more (yeah, thanks for the partial return of my time and money), and she promised that even though it didn\u0027t show having the PCMCIA adapter, she would ensure that it came with it. Also promised to call me when she got approval. 3 days later, no call, but my status showed them shipping one to me. It finally got here yesterday! Want to guess what it didn\u0027t have with it? I don\u0027t think I\u0027ll waste my time or money with them again. Go to NewEgg. They know how to run an online store.<br>","link":"http:\/\/www.resellerratings.com\/store\/Computer_Geeks_1\/comment\/104761#comment104761","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computer_Geeks_1.jpg","store_name":"Geeks.com \/ Computer Geeks.com","username":"Ahhzz","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They really don\u0027t care what they\u0027re putting in a box and selling to you.<br><br>Ordered a refurb ThinkPad. First unit came with a broken touchpad. Called customer support, they said they can\u0027t help me I must use their website to request a replacement. Annoying, but fine I used the website.<br><br>Second unit arrived, broken battery. I\u0027m fully aware that a refurb laptop may come with a battery that would only last 30 minutes or so, but this battery was actually physically broken. Processed another RMA through their website.<br><br>Received notification that the second unit was processed and a replacement was shipped on June 25th, scheduled for delivery on July 1st (a month and a half after the original order was placed). Didn\u0027t receive laptop, checked tracking, the unit was JUST shipped out on the 1st.<br><br>To their credit, they do an excellent job with packaging. Unfortunately the items in the packaging are garbage.","link":"http:\/\/www.resellerratings.com\/store\/Computer_Geeks_1\/comment\/798388#comment798388","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computer_Geeks_1.jpg","store_name":"Geeks.com \/ Computer Geeks.com","username":"mambojuice","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Web Ordered Dec. 29, 2008 Order # W4043277.<br>I recieved two defective XBox 360 Elite bundles in a row. Customer service laughed as I described my problem. Put on hold for minutes and minutes and minutes switching between people who do not know what they are talking about. One customer service rep was even slurring speech and saying slang words. It would seem that the prices are good at first but they do not care about the products getting to you in a working order. Each time they \u0022fixed\u0022 it there was nothing right about it. For the love of your paying customers, please check your products before sending them out! I asked for a supervisor to call me for I had paid for I product I was not able to use for a month and a half being from Pennsylvania due to shipping and not having the time to worry about a product I paid hundreds of dollars for. The face panel was upside down and I can\u0027t fix it or else the \u0022warranty\u0022 will be void. Now this \u0022fixed\u0022 XBox swallowed my game disc and will not open back up. I am not permitted to open it or else it will void the warranty. If I send back the console with my game inside, I will not get it back unscratched. Thanks, Geeks.com for all your lies, broken products, and waste of time. I have much agreement with other negative comments on this review site. You guys didn\u0027t even try to make me happy. It\u0027s all about the money with you. The customer is ALWAYS right. You guys just gave up on trying to make me happy and gave me a refund. Very dissapointed. I do not recommend buying from them. The kids that work there are rude. The products do not work twice in a row and I had to pay over $50 to send back the defective product. They reimbursed me for everything but the shipping insurance. Do not put insurance on their defective product shipping returns. It\u0027s a no win situation. I dare you to try to top this one. I still have not recieved the phone call back from James Hugh, the supervisor of RMA of ComputerGeeks.com.<br><br><br>- UPDATE February 16, 2009 -<br>I recieved a phone call from Brian S., a customer service manager in the customer service department. He apologized for the inconveniences and \u0022shot the breeze\u0022 with me and made me feel at ease. He then assured my trust by offering store credit and discount pricing on my next purchase. After the conversation was over, he failed to hang up the phone and sighed then continued to talk about me and about how I am not a jerk like he thought I may be due to my first review of my first order. He then continued to talk about the state I am from being oblivious to the fact that he did not hang up the phone and I was on the line still trying to get his attention. Ofcourse, after hearing the sigh and continued talk completely destroyed the \u0022comfort level\u0022 I was back down to. I decided to forgive and forget, so I placed an order for a third XBox 360 through Kenna, a polite customer service representative, and I enjoyed her help and understanding. I expect to see my third console on February 20, 2009.<br><br><br>- UPDATE February 19, 2009 -<br>A day early, I just recieved my THIRD XBox 360 and I am STILL not able to use it. The power cord I recieved is the wrong one. I am still without a product that is in working condition. Once I finally get a power cord - that I have to run out to the store for, I will find out if the console is even in working condition unlike the previous two. I am going to have to repeat something I typed in my first response above, \u0022For the love of your paying customers, please check your products before sending them out!\u0022 I recieved a wrong part, completely preventing the use of this product. I have yet to be satisfied.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Computer_Geeks_1\/comment\/443118#comment443118","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Computer_Geeks_1.jpg","store_name":"Geeks.com \/ Computer Geeks.com","username":"ericrboone","rating":"1"}, "single");){kind=link}
"So far, my experience with Geeks.com sucks. I placed my order November 29th, and here it is - December 7th, and it hasn't even shipped yet. Two days ago I called - from work - to see if there was a problem and was assured everything was fine with my order and it would ship within 24-48 hours. When I got home later that day I had a voice mail informing me that there was indeed a problem - because the shipping address didn't match the billing address. So I called to straighten it out and was told to call my credit card company to verify the address! Rather than get involved in another run-around I asked Geek to simply ship to the billing address. That was two days ago, and it still hasn't shipped! "