I thought That the prices were good, and that the shipping was good, and reliable, and the products were what i expected. The Checkout process was very simple and quik, and i love the fact that they have savings almost all of the time. I have been a customer for 4 years, and have more than 1 geeks.com account, and have spent well over $1500 there. I have had a defective product before, however, they made it very simple to replace, and i would still not go anywhere else for electonics.

The product was a media player that wouldn't play the advertised types of files, defaulted to PAL (though sold where it should be NTSC), and only produced a black/white picture (though the videos were in color). Completely unsatisfactory. Geeks simply refunded my money and provided a prepaid label. Wonderful!

Excellent service, fast & reasonable shipping charges. I purchase nearly weekly which should attest to my satisfaction.

it looked like a good deal till they billed my debit card twice

I have been a customer for about 10 years now of Geeks.com. My most recent purchase I purchased was for several items. One of the items purchased was a wireless keyboard and mouse. I didn't notice that it was Portuguese format. Rather than make me even ship it back geeks refunded me the cost of this imediately. I havent always been totally happy with all my purchases at geeks but usually do get what I pay for. I can for sure say that Geeks has always answered and took care of all my problems. I recomend Geeks.com to everyone that I know. I will always use Geeks.com for shopping from computer stuff to gadgets. Thanks Geeks for always being there.

Really nice shopping experience - store/web site is laid out well & easy to navigate - prices were good - service & delivery was quick. My first time shopping w/ Computer Geeks - i will definitely be back!

Purchased a monitor from Geeks. Item was shipped loose in a box. Did not work upon arrival. Geeks wants me to pay for the shipping to return the item. I will never order from Geeks again unless they do something about this. Totally unacceptable.  
 
*****************update*******************  
 
Geeks did call me and issue me a return label via Fedex. Happy with the personal service they gave me, but still a little disappointed with the initial phone call.

This review was modified by its author, kadesmith, on 11/14/09 12:49 PM.

I purchased a refurbished Dell Win/XP-Pro PC from the Geeks, fast shipping, well packed great price. However it was missing an installed stated component and the recovery disk as stated in the ad. Resolved fast with their Tech Services folks. The next business day a Monday from my call on Friday I was messaged that the parts were being shipped and the issue closed. Thanks Geeks, the machine was put into service on Sunday and has been rock solid since. Once the parts arrive they will be installed. If you need it the Geeks have it! If you need it fast the Geeks offer it and well packaged never a problem all these years. Returns or failed devices ask for an RMA and it is quickly handled. Few do as well in this industry as they do. Good selection, great prices, fast shipping and Tech Support that follows through with what they promise to do. Customer Service is friendly also. A true win-win where so many others are "take your chances when you click BUY!" Thanks Geeks keep up the great work.  
 
RAD  
Chesterfield MO

This is to thank you for the fullfillment of my recent purchase. Of course your offerings reprent a great value. The bigger, hidden VALUE in doing business with the GEEKS GANG is your commitment to qality service and communication. (Concepts that too many others are avoiding.) Congratulations and thanks for keeping your word  
You have my trust. Carmine

11/05/09 Computer Geeks.com Third order I have placed with them. Shipped me wrong part. Called Customer Service/Tech Support. Immediately acknowledged that they made an error. Issued return authorization and advanced shipment of replacement part. New part will arrive in 2 days. All personnel(Peter-Inventory, Guy-Tech Support & Erik-Shipping) were extremely helpful and professional. Great job all around!!! I'll keep coming back.

This review was modified by its author, duwainu, on 11/9/09 12:39 PM.

I ordered the UHS-301. Their description page says 2.5mm plug and no adapter comes with it. If what I got was correct, then that would have been fine, I'll buy my own adapter and be done with it. I got the unit, had a 2.5mm plug BUT, it also came with an adapter. That's what started the confusion. Note that from all other sites that I've seen, the UHS-301 should have a 3.5mm plug and comes with a 3.5mm to 2.5mm adapter (so what was it that I got?). But when I asked about this, I got 2 replies (after a pretty long wait). One was no, it doesn't come with an adapter (which doesn't explain the adapter that's now sitting at home that came with it) and one that said we'll ship you the correct part (so it does come with one and I got the wrong one?). Then later, talked on the phone with them explaining this. They overnighted me the "correct adapter" (the effort is appreciated) which turned out to be a 3.5mm to 2.5mm adapter... totally useless to me and shows that perhaps they weren't really listening... I'm confused as to what model did I get, was it really the UHS-301? If so, why does it have a 2.5mm jack? Are there different models of it? What's with the adapter that supposedly not included? Why the contradicting emails from Geeks.com? Who's right?  
 
----Update----  
I received an email from customer support at Altec Lansing, the manufacturer, saying that the UHS301 does not have a 2.5mm plug, it comes with a 3.5mm plug. So what did Geeks.com sell and ship me? I forwarded this email to Geeks.com and waiting on a reply.

This review was modified by its author, htak, on 11/9/09 10:56 AM.

I don't even know how I found out about Geeks.com, but I think somebody recommended it to me. I placed my first order in January 2002 and I have been delighted with their products ever since. I just placed my 55th order the other night. I tend to judge a business on whether I would shop there again. After seven years and 55 orders, it is safe to say that I judge Geeks.com pretty highly. I highly recommend them to everyone.

Ordered on 10/24/09, had it by 10/30/09 and in good shape. This is the normal, consistently good service of Geeks.com. Their prices are good, their website is well operated, and it is fairly easy to order from them. Thumbs up.

Part came as invoiced, and was perfect. great shop to do buisness with. Great value.

I have ordered from Geeks.com on 2 occasions. Shipping is a bit retarded but anything they told me they would give me, they have followed through with. I had a problem with a product that arrived broken and they shipped out a new one and did not ask me to return the old one. Are they perfect, probably not. But every time I try to contact them I get a prompt reply or a nice person over the phone eager to help. I would give them a 4 star rating only because of the odd shipping practices and to leave some room for disappointment in case I ever have an issue. They are a great retailer and I have purchased from them a total of 4 times, 2 through Amazon. I will surely do business with them again until/unless I have a problem and would highly recomment them to friends and family. I check their website DAILY. I think I may be addicted. And for good reason. They have great deals and great customer service