I ordered the UHS-301. Their description page says 2.5mm plug and no adapter comes with it. If what I got was correct, then that would have been fine, I'll buy my own adapter and be done with it. I got the unit, had a 2.5mm plug BUT, it also came with an adapter. That's what started the confusion. Note that from all other sites that I've seen, the UHS-301 should have a 3.5mm plug and comes with a 3.5mm to 2.5mm adapter (so what was it that I got?). But when I asked about this, I got 2 replies (after a pretty long wait). One was no, it doesn't come with an adapter (which doesn't explain the adapter that's now sitting at home that came with it) and one that said we'll ship you the correct part (so it does come with one and I got the wrong one?). Then later, talked on the phone with them explaining this. They overnighted me the "correct adapter" (the effort is appreciated) which turned out to be a 3.5mm to 2.5mm adapter... totally useless to me and shows that perhaps they weren't really listening... I'm confused as to what model did I get, was it really the UHS-301? If so, why does it have a 2.5mm jack? Are there different models of it? What's with the adapter that supposedly not included? Why the contradicting emails from Geeks.com? Who's right?

This review was modified by its author, htak, on 11/6/09 12:51 PM.

I don't even know how I found out about Geeks.com, but I think somebody recommended it to me. I placed my first order in January 2002 and I have been delighted with their products ever since. I just placed my 55th order the other night. I tend to judge a business on whether I would shop there again. After seven years and 55 orders, it is safe to say that I judge Geeks.com pretty highly. I highly recommend them to everyone.

Ordered on 10/24/09, had it by 10/30/09 and in good shape. This is the normal, consistently good service of Geeks.com. Their prices are good, their website is well operated, and it is fairly easy to order from them. Thumbs up.

Part came as invoiced, and was perfect. great shop to do buisness with. Great value.

I have ordered from Geeks.com on 2 occasions. Shipping is a bit retarded but anything they told me they would give me, they have followed through with. I had a problem with a product that arrived broken and they shipped out a new one and did not ask me to return the old one. Are they perfect, probably not. But every time I try to contact them I get a prompt reply or a nice person over the phone eager to help. I would give them a 4 star rating only because of the odd shipping practices and to leave some room for disappointment in case I ever have an issue. They are a great retailer and I have purchased from them a total of 4 times, 2 through Amazon. I will surely do business with them again until/unless I have a problem and would highly recomment them to friends and family. I check their website DAILY. I think I may be addicted. And for good reason. They have great deals and great customer service

I ordered Kodak EasyShare through Geeks.com. I got prompt delivery & then nightmare started. Camera was defective, it was getting switched off every 5 minutes. I returned it and after a long delay I got the substitute. A different model without me knowing about it. I was never asked that they are going to send a different model all together. I would have been okay with it but there was no cable sent with this different model. I was not able to hook it up with computer. When I complained, I was sent an incompatible cable. When I complained again, I was told that I will get a replacement cable. I was waiting for the replacement & after few days I checked with customer service again. This time somebody else replied saying that they sent the correct cable last time. Nothing can be done. So a July 8th order is still unusable on 27th Oct. Terrible customer service. I am very disappointed and gave up on it. I have asked for a RMA number to return the unit. I am not sure if I will get my money back, I have to bear the shipping costs twice.  
Terrible experience. I won't recommend anyone to buy anything from Geeks.com  
 

I've purchased from them through buy.com market place. The monitor was shipped without appropriate packing, so it came in damaged. I called the customer support and explained what happened and they issued an RMA for full refund without a hassle. I was able to check the status of my case on their web site. the only thing I lost was time - 24 days from purchase to receiving refund.

Very fast shipping. Excellent value.

as of 10/23/09 I still have not received my order which was to be her on the 10/22 and finally showed receipt from FedEx on 10/22 which was the day it was estimated to be delivery and when I contacted Geeks they told me that that was wrong that it was in transit to Memphis, Tn. Why would a company send somethig all most to the east cost to get it to central kansas. This makes no sense to me at all. They told me that is how they ship things. Crazy and will probable not order form them again as I did not expect to have to wait 8 days to get items form the west coast. Why send it from the west coast to the east cost and back half way across the country(waist money I guess). Order number: W4540152  
Ship date and time: 10/17/2009 at 9:39:00 am (PST)  
Shipping Method: FedEx Ground  
and this is from the email I got form Geeks on Mon 10/19/2009 10:04 AM. Why lie to customer if you are not going to ship for 5 or 6 days later. Not good business pratice. This is realy poor customer relations. Prices are good but order 2 weeks before you need it or you might be disapointed with the results. The charged me for it day after I ordered it so the had my money a week free. BAD DEAL  
 
Signed  
VERY UPSET PAST CUSTOMER  
 
order received and was well worth the wait 4 thumbs us to Geeks.com

This review was modified by its author, sonnyhel, on 11/3/09 5:29 PM.

product was received fast and in excellant condition. I'm very happy with products I have ordered from Geeks.com.

My order was filled promptly and in pefect condition. The prices at Geeks.com can't be beat or even matched locally. I order regularly from Tigerdirect because of their incredibly fast delivery, but Geeks in more than competive price-wise.

Sigh! Another bum hard drive from Compgeeks... caught this one in time to get an RMA... I have three other Seagate Hard Drives (2 200 GB and 1 400 GB) that were either DOA or died outside 90 days. The 400 GB was an RMA replacement for one that was DOA. Guess Geeks.com & Seagate Drives = no go! Too bad, cause I like Geeks! Also, stay away from the Dell GX280 refurbs...bad capacitors!  
 
Note, received a call back from Geeks about this review... Told him about the RMA in progress, received no assurances other than they'd check the drive before shipping it. My other three drives? Chalk them up to experience.

This review was modified by its author, swmerrell, on 10/22/09 6:58 AM.

This has got to be the worst online seller for delivery time. They sent an email on the 10th saying the order was shipped. It then turns out the order was shipped on the 15th. Why has this happened every time I've ordered from them? I am very unhappy with Geeks service, and don't believe I will do it again.  
After finally receiving my order which was ordered on 10-10-09. I opened the box, which by the way had no damage at all. And found a damaged box that my computer case which I ordered was in. Opened that box, and found a totally damaged computer case inside. It should have been caught, and put aside before even considering shipping it out. It was shipped back to Geeks for a refund of 29.07 in which Geeks stated they would give. The case was received by Geeks, and to this day 11-06-09 we have not received our refund. What part of there statement of being in business for 13 years, and wanting nothing but happy customers should people believe? All we see is a company that ships out damaged goods, and then steals the money due you in return. All I want is my refund. And Computer Geeks.com can go away as they are headed. Where is it Kristopher?

This review was modified by its author, RDSALES, on 11/6/09 9:27 AM.

Price was excellent. Product was shipped promptly. This mouse does just what I need.

returned a defective item, refund was never issued. it wasn't much money, but i guess they really need it. from the other reviews it seems this problem is typical.

This review was modified by its author, xomp, on 10/14/09 9:31 PM.