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posted Jan-09-2009 “1.- It was a typographical error from our distributor, from which we take product information.
2.- Our distributor's return department was not working on the holidays; that's why the return authorization was not sent before.
3.- We sent the return authorization with a prepaid UPS shipping label today.
4.- We issued a full refund for this order.
5.- For all prospective customers reading this review now, please be assured that we will respond for our mistakes.”
posted Jan-08-2008 “Customers should contact us immediately if they don't receive the tracking number on the promised date. We don't want "a break". This order was a drop ship from our distributor and they didn't notify us the product could not ship on the promised date. For all prospective customers who are reading these comments, this is the exception and not the rule at Compumusic, as you can see reading other comments. Anyway, we accept this one as legitimate and will try that a similar situation does not happen again.”
posted Oct-23-2007 “The customer didn't include the "no signature required for delivery" request. We work with PayPal and the special instructions always appear in the Notification of Payment.
The customer did not have to take the day off work to wait for delivery because he followed my suggestion to call UPS and change the delivery address to his work's address.
Please check tracking number 1Z9V49254241980306 on the UPS site to check it out.
This is an unfair review and has been reported to Reseller Ratings.”
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posted May-02-2009 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I bought a motherboard from compmusic. When it came in and I installed it, I realized it was defective. Even though I was fully warned that it was a refurbished board, I received a personally written e-mail saying they gave me a full refund, even of shipping and handling for it being bad. They even offered to replace the other damaged components caused by the defect. This was probably the best customer service I\u0027ve ever gotten from an online store. I recommend compmusic to anyone who needs computer or musical products. ","link":"http:\/\/www.resellerratings.com\/store\/Compumusic\/comment\/462767#comment462767","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compumusic.jpg","store_name":"Compumusic","username":"mikeharmony121","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ion Audio Drum Rocker Kit was falsely marketed. When we brought this to Compumusics attention after reciept, they failed to provide us any return information they originally claimed they would. We are now forced to persue legal action. Do not do business with this firm.","link":"http:\/\/www.resellerratings.com\/store\/Compumusic\/comment\/431302#comment431302","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compumusic.jpg","store_name":"Compumusic","username":"hrobiah","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m glad I chose Compumusic for my purchase. Robert was fantastic, service was personalized, advice was sound, shipping was immediate and I was thrilled with the stuff. Looking forward to more help and business with my new obsession.","link":"http:\/\/www.resellerratings.com\/store\/Compumusic\/comment\/371791#comment371791","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compumusic.jpg","store_name":"Compumusic","username":"Real_deal","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was looking for a newly released remote control. A lot of online sites were either sold out or there prices were very high. I ran into some online companies that said they had them in stock, but further investigation showed it was up to 2 weeks before they could ship and those stores also had bad reviews. I ran across Compumusic through a web search and called them. First of all, I actually got a person who answered. He checked stock while I waited. He told me he had them in stock and available to ship, where it would ship from and when it could ship.<br><br>After further online shopping, I purchased this item from Compumusic with 2 day air shipping. I used there online ordering. Later that day, I received an email with the tracking number and also verifying that it was shipped with 2 day air shipping. <br><br>I received the product as promised and it was as expected. It was obviously new and was packaged very well. I know of some sites that try and give you refurbished or bulk product and sell it as new, retail product.<br><br>Order from these guys with confidence. A good experience.","link":"http:\/\/www.resellerratings.com\/store\/Compumusic\/comment\/371781#comment371781","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compumusic.jpg","store_name":"Compumusic","username":"elmiket","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Here\u0027s an update to my previous ordering experience:<br><br>Compumusic can remind a customer by email when an out of stock product is available for purchase. So, rather than walk away from a bad experience (order was placed, product turned out to be not in stock, customer wasn\u2019t notified) with Compumusic over Xmas, I decided to use this option and give the company another chance, but not before giving them a bad review for service. Within a few days, an email indicated that my product was available, and I ordered again. Robert Prado at Compumusic chose to upgrade my shipping selection from 14 days to 2 day express. They didn\u2019t have to, but I appreciate their desire to keep a customer happy. This time, Prado kept me informed about the order\u2019s progress. It arrived as promised, and my teen is overjoyed with finally having his Sibelius Student Edition. Compumusic gets good marks for actually caring what their customers think (a rarity these days), and just as rare \u2013 learning from their mistakes.","link":"http:\/\/www.resellerratings.com\/store\/Compumusic\/comment\/354566#comment354566","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compumusic.jpg","store_name":"Compumusic","username":"chris wong","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was very impressed with Compumusic we found the lowest price here and very fast delivery. I placed my order on Sunday and received our package on Tuesday. I would highly recommend to anyone! ","link":"http:\/\/www.resellerratings.com\/store\/Compumusic\/comment\/351564#comment351564","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compumusic.jpg","store_name":"Compumusic","username":"joeandbridget","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Compumusic Inc. had the best price available for the product I wanted. The web order form has a comment field for special instructions. I requested that no signature be required for delivery, but unfortunately, my request was ignored. When I requested support, I was sent a copy of the PayPal receipt that didn\u0027t include my special instructions and told to deal with the shipping agent myself.<br><br>Not my idea of good customer service, but if you\u0027re willing to take a day off work to wait for delivery of your order you might save a few dollars.","link":"http:\/\/www.resellerratings.com\/store\/Compumusic\/comment\/337811#comment337811","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compumusic.jpg","store_name":"Compumusic","username":"gionnio","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great communication and fast delivery! Item received well packed. Do not hesitate to order!","link":"http:\/\/www.resellerratings.com\/store\/Compumusic\/comment\/325615#comment325615","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compumusic.jpg","store_name":"Compumusic","username":"joecop120","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a case (Antec NSK3480) July 10th, delivered July 11th. Shipping was very prompt and Robert kept me up to date.<br><br>I recieved the incorrect model (Antec NSK3400), which has a different power supply. I Contacted Robert, who informed me that he would check with his distributor and see if he could resolve the issue.<br><br>Robert informed me the next day (Friday July 13th) that I could keep the NSK3400 and that he would send the correct power supply. The correct power supply arrived on Tuesday July 17th.<br><br>Overall, I am very satisfied with Robert\u0027s resolution of my issue and I would buy from Compumusic again.","link":"http:\/\/www.resellerratings.com\/store\/Compumusic\/comment\/325042#comment325042","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compumusic.jpg","store_name":"Compumusic","username":"bsoft","rating":"5"}, "single");){kind=link}
"There was a mistake in my order and I got shipped the wrong item. I was contacted by them and they were quick to clear up the mistake. As the wrong part was shipped faster than what I had expected they have not missed getting me the proper part on time yet (I was expecting ground shipping).
I will give them 4 checks for promptness in fixing the issue -1 for the inconvenience."