I was looking to replace my mp3 player since I ruined it by putting it on the heater overnight. I found a refurbished player that was the exact same model as my old one - for 1/2 the price. Shipping was free! I was surprised to learn, so I sent for it expecting it to take 10 days to 2 weeks. It took 5 days. The service was good, the price was low, and the device works as well as the original.