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"I bought a Compaq Presario CQ62....6 weeks later it started slowing down. Two moths later it didn't want to start up, froze and to had to be manually forced to be shut down. The "Genius Squad" 'fixed' it by deleting 70% of everything on the laptop. Now I have a hunk of metal and plastic with nothing on it. Add-on's were missing and the internet explorer didn't work propery: called the Genius Squad and the helpful assistant couldn't help me fix that problem. I was told to call next morning for more help and 'Stellar' in India answered and promptly trasferred me to someone in the motherland who spoke understandable English. I was told I have to bring it in AGAIN so they can 'fix' it AGAIN! I then suggested the brilliant idea of: if someone from the Genius Squad caused this problem, why don't you send someone over to my house to fix it, instead of making me go back and forth. I was told this was only possible if I coughed up $200 for the holy visit. The only suggestion was for me to go back to the BBuy store and politely ask the Geniuses to repair the mess they made. This computer is not worth your money or time, go with a Dell or something else instead (I've had a Dell for 6 yrs and it's still working, a bit slow, but alot faster than the compaq. BBuy doesn't refund after 14 days regarless of whatever it is, so now I'm stuck with a piece of junk that I have to run back and forth with to get it 'fixed' everytime something goes wrong on it. Definately should not be having problems with anything that's costs $500 after just two months.
In summary (:)the compaq was a waste of time, effort and money.
"I have always been a compaq person and love their tech support when it comes to sending replacement parts and software. However I have found that their service has been degrading over the past couple years. My recent computer was received as a gift from a family member who saw a good deal on a CTO S4000V from compaq and got it since I am at college and constantly needing computer upgrades.
When I got the computer it worked fine until a few weeks later when it started experiencing the windows xp slow boot that a lot of people are familar with. However when I called compaq I had the worse time getting assistance (since the time my laptop was damaged by their shipping) since I am in Canada and it was purchased in the USA.
After a few days of calling and being transferred between call centers They agreed that the only thing that could be advised was a recovery and they said for some reason my hard drive was not the one it was ordered with. I told them about how i got the computer and the details of it and that no restore cds were in the packaging. The sales rep agreed that since its under warranty that she can send it for me.
I received the CDS but the hard drive mever came. I guess it was advertised with a 80 gig hd but for some reason this had a 40gig. I thought it might be just slow courierat first, but when the restore cds failed to eliminate the slow boot I called the service center to get some more advice. I was informed that :
1-the hard drive was not being send because it was not supposed to be covered by a warranty since the computer was purchased by someone and then given to me as a gift.
2-That they could not give me additional support because of the voided warranty.
I think we got into an argument about whether a warranty if on the machine or the person since the computer was intended for me, not the buyer.
Anyways It turned out that the hard drive was bad and western digital replaced it for me, however that did not end the slow boot. The recovery cds were supposedly the reason for the slow boot, because a store technician installed a bare copy of xp and it ran except for the drivers for all the other parts.
But the matter lies in a faulty computer that cant be serviced anymore, with a slow boot problem (5 minutes on the windows is loading blue screen) thats driving me up a wall. and a company that puts a warranty on a person not the machine"
"I purchased, three months ago, a notebook from Compaq. After two months the notebook, one evening, would not boot up. I called tech support and they had me "reseat my ram" and do a few other things like drain the battery and try to start the computer. Nothing worked. So they sent me a foam packed box and I shipped my notebook off to be fix with its one year warranty.
I called today to check on my notebook, which they have had for a week and a half now. I was informed that the pin holding the motherboard is broke and they say this is mechanical and not covered with the harware warranty. And they say that I must have broke it so it is not their fault. The price they quoted me was $600. I only payed $899 to buy the notebook new.
"
This review was modified by ctballroom on January 14 2003 09:21:29 AM
"I recently ordered a Presario 8000z with an Athalon 2000+ processor through Circuit City. (The main advantage of going through a retailer is being able to custom order the machine, and finance it for a year, interest free. Just be very specific what you want - the sales people are often very unhelpful and misinformed.) So far, I've been very impressed: the computer arrived when promised, and seems to have no problems. I use it primarily for Photoshop and video editing. In terms of price and performance, the Compaq was very competitive. Gateway, Dell, Micron, etc. charged 2-3 hundred dollars more for a similar computer. The downside: supposedly one of the worst customer service departments in the industry. My previous experience with Compaq's service has been limited - My last machine, purchased four years ago, worked perfectly right out of the box. Hence, my willingness to take another chance."
"I bought the Presario x1010us, Centrino 1.3 I first saw at compusa, but decided to order it online, wrong move. The notebook arrived with a series of issues beginning with a bad assembled touchpad, half of it was raised with 3 major bumps that looks like screwheads under it. The integrated wireless is useless it drops connection every 4 or 5 minutes even at a foot from the wireless router. I got it with a defective keyboard, some keys did not respond. The top doesn't snap as it should, one corner stays open about 1/8th of an inch. I would restart the notebook and I will get "System Disc not found error". I called Hp/Compaq right away and they sent for FedEx for an express repair/replacement order. The tech promised me to send my notebook back in 2 days. A week passed by and it wasn't delivered back. I called customer service and no one knew where it was, not even if it in fact was received. I had to send them a fax and Alicia from customer service called to say that they were waiting for an approval to replace the keyboard, she approved it and sent the notebook back to me next day. I expected a perfectly working machine, however I received half programmed, none of the drivers were installed, windows xp home had the "30 days remaining activation", it looks like they re-formatted the hard drive, but didn't activate windows and did not install the drivers. I had to call microsoft and bought a new license and I reconfigured the drivers. The touch pad wasn't replace or repaired, it gets lock or won't move even if the cursor moves it goes back to the same place, it still has the same bumps. The Hard drive failed and I had to buy a new and replace it, I had to call microsoft again and I had to go through a lot of questioning to convince microsoft of what happened. As if it is not enough the top still doesn't close, it looks like they used a hammer or tried to bend it with a wrench since it has a series of hits and scratches on its corners. I called HP/Compaq and let them know, they only said: "Oh, I am sorry, that happens often" "Can we send for your notebook again?" I said no, I asked him if I could buy the touchpad so I could install it myself. He said no, we have to have the notebook to diagnose to see if it needs to be repaired. I told him that the only way I could send it was to be sure they would replace the touchpad and I was willing to pay. He said no, he kept saying the same "it needs to be diagnosed and if it was defective it was going to be repaired or replaced". Why would I waste my time sending it back and expect it to be fixed when they would not do a thing? I learned my lesson: "Never buy an HP/Compaq product again.""
"I ordered a new ML370 G3 server towards the end of may. The salesman (Jason Morris) said it would be in on Tuesday, June 10th. A week before that I checked the web site. One web page said it would be in on June 10th. Another web page said it would be in on July 19th. BIG DIFFERENCE. I called yesterday, Wednesday, June 11th because the server did not come in. I talked with someone would said the server would be delivered on Tuesday, June 17th. The web site still shows the original date of June 10th as well as the July 19th date. Jason is out this week. I'm now trying to work with Travis Massey. Neither one has returned a single phone call, yet."
This review was modified by stroke4 on June 12 2003 10:26:19 AM
"Purchased a P2-266 quite some time ago. Upgraded my Compaq until I had enough upgrades to build a seperate PC. Reassembled the Compaq. Located all but one driver needed to get it running just like new. The driver I was missing: the DVD driver that enable the onboard DVD decoder. Called Compaq:
50$ for the driver/software, no way they would offer it for free. Spent ~$1200 on their product, and they want to charge me for freakin' drivers! Never will I buy another Compaq, nor suggest to anyone to do so. That PC is still running, but the DVD player is useless because without that driver, it will not use the decoder, only software, which the PC does not have enough power to do so effectively. "
This review was modified by DangerSeeker on June 02 2002 08:33:16 PM
"My Presario Laptop has been a piece of work and their (Indian, unintelligable) customer service is horrible! No wonder it was so cheap and made in China. It has had constant issues with parts falling off all together. Now the CD drive won't work anymore (the face fell off) and the power adapter has failed. The battery was known to cause fires but they wouldn't replace mine. It's the last one I will buy, I would look at a Toshiba or another brand first. Thanks"
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posted Aug-11-2004 
This review was modified by 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I have always been a compaq person and love their tech support when it comes to sending replacement parts and software. However I have found that their service has been degrading over the past couple years. My recent computer was received as a gift from a family member who saw a good deal on a CTO S4000V from compaq and got it since I am at college and constantly needing computer upgrades.<br><br>When I got the computer it worked fine until a few weeks later when it started experiencing the windows xp slow boot that a lot of people are familar with. However when I called compaq I had the worse time getting assistance (since the time my laptop was damaged by their shipping) since I am in Canada and it was purchased in the USA.<br><br>After a few days of calling and being transferred between call centers They agreed that the only thing that could be advised was a recovery and they said for some reason my hard drive was not the one it was ordered with. I told them about how i got the computer and the details of it and that no restore cds were in the packaging. The sales rep agreed that since its under warranty that she can send it for me.<br><br>I received the CDS but the hard drive mever came. I guess it was advertised with a 80 gig hd but for some reason this had a 40gig.<br>I thought it might be just slow courierat first, but when the restore cds failed to eliminate the slow boot I called the service center to get some more advice. <br>I was informed that :<br><br>1-the hard drive was not being send because it was not supposed to be covered by a warranty since the computer was purchased by someone and then given to me as a gift.<br><br>2-That they could not give me additional support because of the voided warranty. <br><br>I think we got into an argument about whether a warranty if on the machine or the person since the computer was intended for me, not the buyer.<br><br>Anyways It turned out that the hard drive was bad and western digital replaced it for me, however that did not end the slow boot. The recovery cds were supposedly the reason for the slow boot, because a store technician installed a bare copy of xp and it ran except for the drivers for all the other parts.<br><br>But the matter lies in a faulty computer that cant be serviced anymore, with a slow boot problem (5 minutes on the windows is loading blue screen) thats driving me up a wall. and a company that puts a warranty on a person not the machine","link":"http:\/\/www.resellerratings.com\/store\/Compaq\/comment\/155311#comment155311","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compaq.jpg","store_name":"Compaq","username":"computeruser45","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased, three months ago, a notebook from Compaq. After two months the notebook, one evening, would not boot up. I called tech support and they had me \u0022reseat my ram\u0022 and do a few other things like drain the battery and try to start the computer. Nothing worked. So they sent me a foam packed box and I shipped my notebook off to be fix with its one year warranty. <br><br>I called today to check on my notebook, which they have had for a week and a half now. I was informed that the pin holding the motherboard is broke and they say this is mechanical and not covered with the harware warranty. And they say that I must have broke it so it is not their fault. The price they quoted me was $600. I only payed $899 to buy the notebook new. <br><br>","link":"http:\/\/www.resellerratings.com\/store\/Compaq\/comment\/61473#comment61473","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compaq.jpg","store_name":"Compaq","username":"ctballroom","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently ordered a Presario 8000z with an Athalon 2000+ processor through Circuit City. (The main advantage of going through a retailer is being able to custom order the machine, and finance it for a year, interest free. Just be very specific what you want - the sales people are often very unhelpful and misinformed.) So far, I\u0027ve been very impressed: the computer arrived when promised, and seems to have no problems. I use it primarily for Photoshop and video editing. In terms of price and performance, the Compaq was very competitive. Gateway, Dell, Micron, etc. charged 2-3 hundred dollars more for a similar computer. The downside: supposedly one of the worst customer service departments in the industry. My previous experience with Compaq\u0027s service has been limited - My last machine, purchased four years ago, worked perfectly right out of the box. Hence, my willingness to take another chance.","link":"http:\/\/www.resellerratings.com\/store\/Compaq\/comment\/43162#comment43162","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compaq.jpg","store_name":"Compaq","username":"jhopkins","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought the Presario x1010us, Centrino 1.3 I first saw at compusa, but decided to order it online, wrong move. The notebook arrived with a series of issues beginning with a bad assembled touchpad, half of it was raised with 3 major bumps that looks like screwheads under it. The integrated wireless is useless it drops connection every 4 or 5 minutes even at a foot from the wireless router. I got it with a defective keyboard, some keys did not respond. The top doesn\u0027t snap as it should, one corner stays open about 1\/8th of an inch. I would restart the notebook and I will get \u0022System Disc not found error\u0022. I called Hp\/Compaq right away and they sent for FedEx for an express repair\/replacement order. The tech promised me to send my notebook back in 2 days. A week passed by and it wasn\u0027t delivered back. I called customer service and no one knew where it was, not even if it in fact was received. I had to send them a fax and Alicia from customer service called to say that they were waiting for an approval to replace the keyboard, she approved it and sent the notebook back to me next day. I expected a perfectly working machine, however I received half programmed, none of the drivers were installed, windows xp home had the \u002230 days remaining activation\u0022, it looks like they re-formatted the hard drive, but didn\u0027t activate windows and did not install the drivers. I had to call microsoft and bought a new license and I reconfigured the drivers. The touch pad wasn\u0027t replace or repaired, it gets lock or won\u0027t move even if the cursor moves it goes back to the same place, it still has the same bumps. The Hard drive failed and I had to buy a new and replace it, I had to call microsoft again and I had to go through a lot of questioning to convince microsoft of what happened. As if it is not enough the top still doesn\u0027t close, it looks like they used a hammer or tried to bend it with a wrench since it has a series of hits and scratches on its corners. I called HP\/Compaq and let them know, they only said: \u0022Oh, I am sorry, that happens often\u0022 \u0022Can we send for your notebook again?\u0022 I said no, I asked him if I could buy the touchpad so I could install it myself. He said no, we have to have the notebook to diagnose to see if it needs to be repaired. I told him that the only way I could send it was to be sure they would replace the touchpad and I was willing to pay. He said no, he kept saying the same \u0022it needs to be diagnosed and if it was defective it was going to be repaired or replaced\u0022. Why would I waste my time sending it back and expect it to be fixed when they would not do a thing? I learned my lesson: \u0022Never buy an HP\/Compaq product again.\u0022","link":"http:\/\/www.resellerratings.com\/store\/Compaq\/comment\/103573#comment103573","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compaq.jpg","store_name":"Compaq","username":"Martin1967","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Got my monitor one month after I ordered it.","link":"http:\/\/www.resellerratings.com\/store\/Compaq\/comment\/44427#comment44427","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compaq.jpg","store_name":"Compaq","username":"glaus2001","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i bought a 19 inch monitor and i am very pleased","link":"http:\/\/www.resellerratings.com\/store\/Compaq\/comment\/40699#comment40699","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compaq.jpg","store_name":"Compaq","username":"aarons67684","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a new ML370 G3 server towards the end of may. The salesman (Jason Morris) said it would be in on Tuesday, June 10th. A week before that I checked the web site. One web page said it would be in on June 10th. Another web page said it would be in on July 19th. BIG DIFFERENCE. I called yesterday, Wednesday, June 11th because the server did not come in. I talked with someone would said the server would be delivered on Tuesday, June 17th. The web site still shows the original date of June 10th as well as the July 19th date. Jason is out this week. I\u0027m now trying to work with Travis Massey. Neither one has returned a single phone call, yet.","link":"http:\/\/www.resellerratings.com\/store\/Compaq\/comment\/84202#comment84202","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compaq.jpg","store_name":"Compaq","username":"stroke4","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased a P2-266 quite some time ago. Upgraded my Compaq until I had enough upgrades to build a seperate PC. Reassembled the Compaq. Located all but one driver needed to get it running just like new. The driver I was missing: the DVD driver that enable the onboard DVD decoder. Called Compaq:<br><br>50$ for the driver\/software, no way they would offer it for free. Spent ~$1200 on their product, and they want to charge me for freakin\u0027 drivers! Never will I buy another Compaq, nor suggest to anyone to do so. That PC is still running, but the DVD player is useless because without that driver, it will not use the decoder, only software, which the PC does not have enough power to do so effectively.<br>","link":"http:\/\/www.resellerratings.com\/store\/Compaq\/comment\/44953#comment44953","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compaq.jpg","store_name":"Compaq","username":"DangerSeeker","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My Presario Laptop has been a piece of work and their (Indian, unintelligable) customer service is horrible! No wonder it was so cheap and made in China. It has had constant issues with parts falling off all together. Now the CD drive won\u0027t work anymore (the face fell off) and the power adapter has failed. The battery was known to cause fires but they wouldn\u0027t replace mine. It\u0027s the last one I will buy, I would look at a Toshiba or another brand first. Thanks","link":"http:\/\/www.resellerratings.com\/store\/Compaq\/comment\/332470#comment332470","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compaq.jpg","store_name":"Compaq","username":"austinrealty","rating":"1"}, "single");){kind=link}
"I bought a Compaq Presario CQ62....6 weeks later it started slowing down. Two moths later it didn't want to start up, froze and to had to be manually forced to be shut down. The "Genius Squad" 'fixed' it by deleting 70% of everything on the laptop. Now I have a hunk of metal and plastic with nothing on it. Add-on's were missing and the internet explorer didn't work propery: called the Genius Squad and the helpful assistant couldn't help me fix that problem. I was told to call next morning for more help and 'Stellar' in India answered and promptly trasferred me to someone in the motherland who spoke understandable English. I was told I have to bring it in AGAIN so they can 'fix' it AGAIN! I then suggested the brilliant idea of: if someone from the Genius Squad caused this problem, why don't you send someone over to my house to fix it, instead of making me go back and forth. I was told this was only possible if I coughed up $200 for the holy visit. The only suggestion was for me to go back to the BBuy store and politely ask the Geniuses to repair the mess they made. This computer is not worth your money or time, go with a Dell or something else instead (I've had a Dell for 6 yrs and it's still working, a bit slow, but alot faster than the compaq. BBuy doesn't refund after 14 days regarless of whatever it is, so now I'm stuck with a piece of junk that I have to run back and forth with to get it 'fixed' everytime something goes wrong on it. Definately should not be having problems with anything that's costs $500 after just two months.
In summary (:)the compaq was a waste of time, effort and money.
"