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"Anybody looking to buy an HP or Compaq !!! Beware !!! My hard drive went out 2 days ago so I went to the website to check the warranty status. IN BIG GREEN LETTERS it said the warranty expires in 8/12. I thought "great, I'll go ahead and call the tech support and see what they can do for me to get me going again." After calling HPand messing around with the computer with the guy on the other end of the line, come to find out I indeed needed a hard drive." He asks for my shipping info and asks me if I would be able to install it myself and I say yes. He recognized that the laptop was under warranty still after I had given him the serial number and model lnumber. I held as he transfered me to another guy who tells me they'll send me another drive, but there will be a charge. I told him it was still under warranty and he said he checked the information and it said it wasn't under warranty any more and it said in BIG RED LETTERS that it had expired in 5/12. HOW COULD IT HAVE TURNED BACK 3 MONTHS IN THE TIME IT TOOK ME TO TALK TO THESE GUYS. ***DON'T DEAL WITH THESE PEOPLE*** THEY ARE SHADY AND UNDERHANDED. YOU CANT EXPLAIN ANYTHING TO THEM, THERE'S NO WAY TO GET AHOLD OF THEM!!! Poor poor customer service. worse than a used car dealer. Im guessing they didnt think I checked the warranty before I made an inquiry. THEY DON'T STAND BEHIND THEIR PRODUCT. "
"I bought a Compaq Presario CQ62....6 weeks later it started slowing down. Two moths later it didn't want to start up, froze and to had to be manually forced to be shut down. The "Genius Squad" 'fixed' it by deleting 70% of everything on the laptop. Now I have a hunk of metal and plastic with nothing on it. Add-on's were missing and the internet explorer didn't work propery: called the Genius Squad and the helpful assistant couldn't help me fix that problem. I was told to call next morning for more help and 'Stellar' in India answered and promptly trasferred me to someone in the motherland who spoke understandable English. I was told I have to bring it in AGAIN so they can 'fix' it AGAIN! I then suggested the brilliant idea of: if someone from the Genius Squad caused this problem, why don't you send someone over to my house to fix it, instead of making me go back and forth. I was told this was only possible if I coughed up $200 for the holy visit. The only suggestion was for me to go back to the BBuy store and politely ask the Geniuses to repair the mess they made. This computer is not worth your money or time, go with a Dell or something else instead (I've had a Dell for 6 yrs and it's still working, a bit slow, but alot faster than the compaq. BBuy doesn't refund after 14 days regarless of whatever it is, so now I'm stuck with a piece of junk that I have to run back and forth with to get it 'fixed' everytime something goes wrong on it. Definately should not be having problems with anything that's costs $500 after just two months. In summary (:)the compaq was a waste of time, effort and money. "
"I ran the utility to create "recovery discs" on my new laptop. It aborted. I registered and emailed tech support for a set of discs. I waited. I emailed again. I waited. Over 3 months, including two emails to the office of the CEO, Mark Hurd, this produced...NO EFFECTIVE COMPAQ SUPPORT!My laptop is useless without recovery discs and I can't get normal support, escalated support, or support from the office of the CEO.Will I ever recommend or buy Compaq or HP again? Not in THIS lifetime."
"My Presario Laptop has been a piece of work and their (Indian, unintelligable) customer service is horrible! No wonder it was so cheap and made in China. It has had constant issues with parts falling off all together. Now the CD drive won't work anymore (the face fell off) and the power adapter has failed. The battery was known to cause fires but they wouldn't replace mine. It's the last one I will buy, I would look at a Toshiba or another brand first. Thanks"
"Last year I ordered a Compaq 2190US Laptop. Almost every component other than the CPU and RAM has broken. The power jack, PCMIA Card Slot, and DVD Drive (currently talking to COMPAQ Support on that issue) has not worked. I sent my computer in for the power plug. They were supposed to come and pick it up the next day. No one came. I called back and 15 minutes of elevator music later they were trying to blame the fault on FEDEX. I later called FEDEX and they said they never got a pickup order. The next day rolled around. Still no pickup. YET AGAIN I am on the phone talking to another tech support specialist. This time they finally call up FEDEX while i'm jammin to 'the best of kenny g'. Then my Hard Drive broke. I went through all of their troubleshooting stuff then they finally figured out that the disk is actually broken. They tell me that some other person is supposed to call me within 48 hours. 2 days later and no call. I called back and they said they would callback in 24 hours. Getting really annoyed, I asked for this number to call directly. Being it their superior's number, they claimed that they did not have the extension. So 24 hours later, STILL NO CALL!! I called them back and they told me they would put in a "high priority" call. 3 hours later I finally got that call. He quickly handled my HD issues and had one sent out using the slowest shipping available from fedex. I also asked if the tech support people that I talked to had his number, obviously he said yes. So now that brings me into this mess with getting a new DVD drive... I would tell you but i'm running out of space, only 5000 characters to use."
"I have always been a compaq person and love their tech support when it comes to sending replacement parts and software. However I have found that their service has been degrading over the past couple years. My recent computer was received as a gift from a family member who saw a good deal on a CTO S4000V from compaq and got it since I am at college and constantly needing computer upgrades.When I got the computer it worked fine until a few weeks later when it started experiencing the windows xp slow boot that a lot of people are familar with. However when I called compaq I had the worse time getting assistance (since the time my laptop was damaged by their shipping) since I am in Canada and it was purchased in the USA.After a few days of calling and being transferred between call centers They agreed that the only thing that could be advised was a recovery and they said for some reason my hard drive was not the one it was ordered with. I told them about how i got the computer and the details of it and that no restore cds were in the packaging. The sales rep agreed that since its under warranty that she can send it for me.I received the CDS but the hard drive mever came. I guess it was advertised with a 80 gig hd but for some reason this had a 40gig.I thought it might be just slow courierat first, but when the restore cds failed to eliminate the slow boot I called the service center to get some more advice. I was informed that :1-the hard drive was not being send because it was not supposed to be covered by a warranty since the computer was purchased by someone and then given to me as a gift.2-That they could not give me additional support because of the voided warranty. I think we got into an argument about whether a warranty if on the machine or the person since the computer was intended for me, not the buyer.Anyways It turned out that the hard drive was bad and western digital replaced it for me, however that did not end the slow boot. The recovery cds were supposedly the reason for the slow boot, because a store technician installed a bare copy of xp and it ran except for the drivers for all the other parts.But the matter lies in a faulty computer that cant be serviced anymore, with a slow boot problem (5 minutes on the windows is loading blue screen) thats driving me up a wall. and a company that puts a warranty on a person not the machine"
"I ordered from Compaq (against all instincts of bad reviews and having owned 5 trouble-free Dells)because the had the best prices on custom laptops on the Internet by at least a few hundred dollars. From my experience so far, their tech support is the best I've ever dealt with. I've never waited longer than 5 minutes to talk to a technician. Their computers are another story. The first time I turned mine on, I had a lock-on pixel in the lower left corner of the screen. The odds of that happening are 1 in a billion, or about 1 in ever 1000 laptops (so they tell me), so i figured I wouldn't worry about it. Three weeks after I get my laptop, the harddrive crashes. You can imagine how raged I was. It was the Toshiba 80GB. Again, their tech support was really helpful and supposedly were having a replacement HDD overnighted to me ASAP. The expected delivery date rolled around, and no sign. I called tech support again, and I was told they were out of stock and they were expecting a new shipment in within 5 days. I asked, "Why are you out of stock? Is this just a generally defective product that everyone is replacing?" No direct answer of course. If they were not defective, they would have plenty right? So the second expected delivery date rolls around... no sign. I called again and was told they were on back-order and it would be another week. So, I'm still waiting for my computer that I've had for a little over a month, and it has worked for less time than it has worked. Bottom line: If they took attention away from perfecting their tech-support, which is fine, to building more reliable PCs, they would corner the market."
"I had great luck with both pc's i have purchesed from compaq"
"I purchsed a Presario 8000T, custom desktop, for approx. $2000. Right out of the box, it would not boot up. Spent approx. 5 hours with Tech Support before they decided it should come back for repair. Promised 9 day turnaround. Day 11 and they have apparently lost my computer. E-mailed a tracking number with FedEx that does not exist. Tech Support does not know where it is. "Thinks" it may be at another warehouse sitting. Apologizes and tells me to wait another week to see if it turns up."
"I bought the Presario x1010us, Centrino 1.3 I first saw at compusa, but decided to order it online, wrong move. The notebook arrived with a series of issues beginning with a bad assembled touchpad, half of it was raised with 3 major bumps that looks like screwheads under it. The integrated wireless is useless it drops connection every 4 or 5 minutes even at a foot from the wireless router. I got it with a defective keyboard, some keys did not respond. The top doesn't snap as it should, one corner stays open about 1/8th of an inch. I would restart the notebook and I will get "System Disc not found error". I called Hp/Compaq right away and they sent for FedEx for an express repair/replacement order. The tech promised me to send my notebook back in 2 days. A week passed by and it wasn't delivered back. I called customer service and no one knew where it was, not even if it in fact was received. I had to send them a fax and Alicia from customer service called to say that they were waiting for an approval to replace the keyboard, she approved it and sent the notebook back to me next day. I expected a perfectly working machine, however I received half programmed, none of the drivers were installed, windows xp home had the "30 days remaining activation", it looks like they re-formatted the hard drive, but didn't activate windows and did not install the drivers. I had to call microsoft and bought a new license and I reconfigured the drivers. The touch pad wasn't replace or repaired, it gets lock or won't move even if the cursor moves it goes back to the same place, it still has the same bumps. The Hard drive failed and I had to buy a new and replace it, I had to call microsoft again and I had to go through a lot of questioning to convince microsoft of what happened. As if it is not enough the top still doesn't close, it looks like they used a hammer or tried to bend it with a wrench since it has a series of hits and scratches on its corners. I called HP/Compaq and let them know, they only said: "Oh, I am sorry, that happens often" "Can we send for your notebook again?" I said no, I asked him if I could buy the touchpad so I could install it myself. He said no, we have to have the notebook to diagnose to see if it needs to be repaired. I told him that the only way I could send it was to be sure they would replace the touchpad and I was willing to pay. He said no, he kept saying the same "it needs to be diagnosed and if it was defective it was going to be repaired or replaced". Why would I waste my time sending it back and expect it to be fixed when they would not do a thing? I learned my lesson: "Never buy an HP/Compaq product again.""
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