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Full Rating Profile
    • Address: 9101 Wall St. Suite 1080 Austin, TX 78754
    • Contact: customerservice@compactappliance.com
    • Phone: 800-297-6076
    • Customer Support: 800-297-6076
    • Business Hours: 7:00am - 5:00pm CST Mon-Fri
    • Fax: 512-467-2101

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.50/10 3.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 2.00/10 2.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

67 Customer Reviews

No Avatar
Compact Appliance User
Rating 8/10
4/5
modified review posted

"I ordered a freezer from Compact Appliance without having read any reviews about the company. Then I looked them up and found only negative reviews. Worried, I tried to cancel my order but could find no way to do so on the website. I sent them an email asking to have my order canceled and my money refunded but they never responded, beyond automated pre-written messages.

However, the freezer arrived in three days, well packaged, with no issues. So everything appears to have worked out, though I was unable to cancel.
"



Rating 2/10
1/5
modified review posted

"The worst shipping..1 order for two Items and they sent one Fedex and one post office. This is in spite of me calling saying in needed both in 4 days. The said they would be received in 4 days...1 item did arrive one is projected to be there in 9 days..but who the hell really knows. When I called the customer service I was told I should not have accepted my email confirmation as gospel even though it said both would be received in 4 days. Why they did not pack the items together is total stupidity given both items are need to function together and you can't use one without the other!!!!!! Clearly they are idiots...


Michael Ontrakarn (LivingDirect)
Aug 15 15:17

Both items are arriving correctly per the websites estimated dates. If you add both items to the cart and you will see the estimated dates on the items are different.
> Product Details:
> APPK2010 - (1) EdgeStar Upgraded Portable AC Vent Kit for Sliding Glass Doors and Large Windows
>
> Estimated Shipping Time:
> Guaranteed Same Day Shipping
>
> Estimated Delivery:
> Friday, 08/15/2014
>
> Shipping Method:
> Standard Ground
>
> Product Details:
> APAC140C - (1) Avallon 14,000 BTU Dual Hose Portable Air Conditioner
>
> Estimated Shipping Time:
> Guaranteed Same Day Shipping
>
> Estimated Delivery:
> Friday, 08/15/2014
>
> Shipping Method:
> Standard Ground
"


Rating 2/10
1/5
modified review posted

"Terrible customer service. They make money on shipping costs. They are not honest about shipping and you have to read the fine line. They delivered our washer to the sidewalk and charged our credit card faster than we can cancel the order. Avoid."


Rating 2/10
1/5
modified review posted

"I wish I had read more reviews before buying from this company. I bought two 14,000 BTU a/c systems, one arrived damaged, I called and asked for a new one and they tried to get me to take the broken one for a discount. Shady.
I get (return authorization but they won't ship the new one until the broken one arrives at their store and they have time to "process" it. Well, its been almost 2.5 weeks now since I ordered the A/C and the new one hasn't even shipped yet. When I contacted the Customer support with my complaint, I was dismissed. Unfortunately, as you go up the chain (i.e. supervior) it gets worse.
"

modified review This review was modified by birdmiler on July 28 2014 05:27:46 AM

Rating 2/10
1/5
modified review posted

"Horrible customer service. I purchased a hood vent from Compact appliance. The hood was late and when we opened the box which had the correct model # on the box it was the wrong model inside. Called them right away and they apologized and sent out a new one right away. The new one comes in and same thing had the right model number on the box and this time was a mini refrigerator inside the box. we returned both of these items three months ago and still HAVE NOT received our credit. When we called we were told that they are waiting on a credit from the manufacturer which is not acceptable as we paid them, they should refund us. After questioning customer service, we were told that they are doing us a favor by accepting the return. this is laughable as we never even received the item which we paid for. STAY AWAY FROM COMPACT APPLIANCE."


Rating 2/10
1/5
modified review posted

"Same as everyone else good price. Worse than terrible customer service. My order was terribly damaged . Talked to (the boss) he called me a liar and said how do I know u didn't damage it, I wasn't even asking for a refund I just wanted him to know it was damaged quite a bit. He didn't give me a chance to tell him it still worked ok and I wasn't looking for the hassle of a refund. I would never do business with them again!
"


Rating 2/10
1/5
modified review posted

"So, this place has great prices on many products. I'm doing a major remodel of my kitchen. I ordered a wine/beer refrigerator, but it was my fault I didn't pay attention--the one I ordered was not meant to be built in. I went to return it, which they were happy to oblige so long as I paid for the return shipping (another note on returns will follow this paragraph). I said okay, took it to FedEx and discovered it would cost me $165 to mail it back. I only paid $300 for the refrigerator, so I decided just to keep it and put it in my office.

A NOTE ABOUT RETURNS: I got free shipping from them--which was very nice; however, with the return, they initially said that I had to reimburse them for the original shipping price, too. I couldn't believe my ears--I didn't find and can't find any notice of this policy on their site. Fortunately, it didn't come to that because they waived that requirement as I bought another fridge that should be built in.

So, 2nd fridge--very nice one--usually about $1200, I got for $799 with free shipping. It arrived quickly. I put it in the garage and waited till we needed it during the remodel. The company has a 60 day no hassle return policy, so when I opened the box I discovered that the entire back of the fridge and support for the motor has been bent--clearly from the shipper dropping it on the back edge.

I called the company to ask to return it because of damage, but they told me I couldn't--the return policy for damage was 48 hours after delivery! They said on the phone that their site made this very clear. When I went looking for it, the site does say it, but there is NO WAY a customer would know to look for that policy about damage, especially since splashed everywhere is their "satisfaction guaranteed."

So, I'm stuck with this dented fridge. Fortunately, it works and the damaged part will be with the built in section of the new kitchen, so it won't look horrible.

Great products, great prices, great FREE delivery, but numerous caveats. Buyer beware.
"

modified review This review was modified by boarshead on August 12 2013 05:03:29 PM

Rating 2/10
1/5
modified review posted

"I recently bought an air conditioning unit from Compact Appliances/Living Direct. After receiving the unit, I realized it does not work for my apartment and need to return it. On the website it states that Living Direct is a company that values “Commitment to do the right thing.”
After calling customer service to explain the situation I was told I have to pay $130 (15% of the purchase price plus the amount to ship the unit back) to return the unit and that was my only option. I was completely offended by the response from the customer service rep. They were rude and asserted the company would go bankrupt if I was allowed to break the “rules” and return the item. He told me I could buy another item from the website and he could give me a discount on my next purchase. Why would he be able to give me a discount on a new item but not fully refund my purchase?? I was not treated with respect nor did it appear my business was appreciated. I would expect a lot more from a company that is committed to doing the right thing.
When I asked to speak to his supervisor, he told me “I am all you’re going to talk to here, there’s no other person that will speak to you.” He then said he was tired of discussing solutions and hung up on me! I have never been so outraged as a customer. After contacting Brian Ford, he stated his customer service rep went “above and beyond” and said there was nothing additional he could do for me.
I am completely shocked and upset with my customer service experience and how I was mistreated. I completely regret my decision to purchase an appliance from this company and would strongly encourage everyone to take their business elsewhere.
"

modified review This review was modified by Annie.Fonio on July 16 2013 07:48:46 AM

Rating 2/10
1/5
modified review posted

"Poor customer service, Item was instock gareenteed same day shipping....6 days later it still has not shipped. "

modified review This review was modified by kaptindan on June 19 2013 06:45:30 AM

Rating 2/10
1/5
modified review posted

"I recently TRIED to purchase a outdoor fireplace from compact appliance. After waiting the entire 5 to 7 day shipping period, I noticed that my order status had been cancelled. There was no communication from the company as to why it was canceled.

I got on a live chat with a customer service rep who said that it was canceled do to a pricing error on their end. When i pushed him on the fact that my pay pal account was charged and that is a defacto acceptance of the offer, he cut and pasted a disclaimer which apparently is in their bylaws, which I still can not find on their website, that states they are not responsible for typographical errors in their advertising.

Needless to say, they will not ship the fireplace and my paypal account has still not been refunded.

I would not recommend doing any sort of business with compact appliance.
"


Rating 2/10
1/5
modified review posted

"After nine days of my order "processing" I cancelled my order and filed a dispute with Paypal. Item was advertised to ship in 3-4 days. The company tries to “trick you” into calling them so their sales reps can sell alternate items. Communication and cooperation is well below the industry online standards!"


Rating 2/10
1/5
modified review posted

"I purchased an Avanti wine frig from Compactappliance.com. They charged my credit card on the date of order and shipped it a week later. The frig came and I opened the box about three weeks after delivery since I was traveling. The frig was completely non-functional and damaged. When I called the company, they informed me I would have to pay shipping back to the company for a replacement since it wasn't opened within two days. When I complained they told me it was my problem. This is the worst customer service I have ever experienced in my life. What a bunch of scumbags."


Rating 2/10
1/5
modified review posted

"Ordered an Edgestar Air conditioner and was delivered 2 weeks late. The Air conditioner cound not stop leaking. I did not want this junk brand and wanted a full refund. Compactappliance kept stalling and wanting to send a replacement and not a refund. DO NOT SHOP HERE."


Rating 2/10
1/5
modified review posted

"After confirming on BBB.org that the company had an A+ rating, I called to order an outdoor furniture set. Sales rep was very friendly and reassuring and guaranteed that the item was in stock and was going to get to me very quickly. As I found out later, my credit card was charged the same day, but 3 days later, when trying to check my order status, it showed that the set was still in their warehouse. This is not legal to charge the credit card before shipping the order! Another day later I tried calling them on several numbers and after spending about 2 hours listening to a music on hold and not being able to get to an actual person I gave up. Another day later (today) I am trying to log in and the website no longer recognizes my email, stating that no account exists! I do not understand how a company that acts this unethical and illegal and has a non-existing customer service can have such a high rating on BBB! My next review is going there. I would not buy from this company! There is plenty of better operating competition out there!"


Rating 2/10
1/5
modified review posted

"Ordered a RabbitAir purifier from CompactAppliances from their eBay store. Before the order, I asked if I can use PayPal instead of their method and they said yes. They want you to use their custom checkout method instead of the eBay, which can work against you with PayPal in the case of a dispute. I sent the money on Monday, July 19th, the same day I bought the item. I got an email stating I did not send the money, but PayPal says "transaction complete". Days of going back and forth, sending screenshots, transaction numbers, etc, I am still told they do not have the money. PayPal shows a completed transaction and so does my credit card statement. This company will not send my product, nor will they state they received my money, which THEY DO.

I would stay away from these people. Very rude on the phone. How can you say you do not have my money, when it is showing on my statement?
"

modified review This review was modified by jrdbrn on August 01 2010 02:32:26 PM

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