1/5

posted Aug-12-2006

"Purchased an HP laptop with an extended warranty. 13 months later having a problem with system overheating and shutting down. CompUSA says they can't find a problem and won't repair it. I will be sending this in to HP for repair at my own expense and then going after HP for fraud. Very convenient that they can't find a problem. They replaced the hard disk which worked perfectly - though I had backed up my data - will take days to reinstall my apps."

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1/5

posted Jul-27-2006

"Absolutley a HORRIBLE experience with these clowns. My computer started spontaniously re-booting itself several times an hour, - an indication of a hardware problem. Took it in to the Phoenix store to have it diangnosed, they stated they could not reproduce the problem, but they decided they had to go into Windows XP and change all my settings, lost all my restore points, ignored my antivirus - antispyware software telling, me I needed to buy a back up from them (I didn't), changed all my settings on my firewall, changed several of my peripheral device settings, then declared the problem fixed. (It wasn't) They'd be happy to look at it again for another $120 payment. NO thanks) I had my Credit Card Co file a charge back for fraud. Took it to a different company who fixed it the same day (faulty power supply unit.) NEVER take anything into these clueless yahoos. I will never purchase anything from them again. Jill, Phoenix AZ"

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1/5

posted Feb-17-2006

"Warning buying ANYTHING from crapusa - you can't find a place where services are nearly as horrible, pathetic and traumatic. I once bought something on crapusa.com and needed to return it (new and unopened and within a week!) to a local crap store, and experienced the most outrageous attitude from a store manager. First he stupidly and stubbornly insisted that anything purchased online mustn't be returned to store. When I educated him that as long as the item was carried in store, he must accept the return. But he continued his stupidity like a real ass, and refused to call his supervior for clarification, saying that he as the manager said he wouldn't accept the return and that was it. I was purely lucky that there happened to be a computer at the store that was connected to crapusa.com, and I showed him the policies expressly stated on their website. Then he pulled out his cell and starting making calls. Although I finally fought to win, it was an experience everybody should want to avoid. The manager's name is Guardial Klair, at the crap store on 3149 Steven's Creek Blvd in San Jose, CA.

When I asked where I could file a complaint against him, he almost jumped over to eagerly show me that I should call 1-800-crapusa. His reaction towards this shocked me more than his beastly treatment of customers, as his attitude was almost like begging me to complain against him. Why? Because he knows that there is not a freaking thing that anybody can do about his criminal actions, and that crapusa craporation will certainly reward him for his criminal behavior towards customers who FEED THIS CRAPPY COMPANY!!!

Guess what? After complaining to crapusa corporate for half a dozen times, I didn't even get a single response.

crapusa borders on illegal management."

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1/5

posted Dec-09-2005

"Even given their rating, my experience may surprise you. I went to buy Battlefield 2 on the day it was released. The sales rep who got the copies for me was very courteous, as the folks always are at the local store. He informed me that there was a $15.00 rebate on BF2, so I figured I would go ahead and buy 2 copies, one for each PC at the house. The sales guy who checked me out even took the time to print me 2 rebate forms and walked me through the process of filling them both out. How cool!Needless to say, I leave a VERY happy camper!! Fast forward 6 to 8 weeks later, when my 2 rebate checks arrive in the mail... only one of them is not a rebate check... it is a printed form stating my rebate was denied, and listing a phone number I could call if I wanted the details. I call the number and talked to Customer Service . The lady on the phone was extremely courteous and apologetic, but stated that I should have read the fine print on the reciept... only one rebate allowed. I explained to her that their employee told me I would get a rebate for each copy, and that I COULD have gone elsewhere and received a better deal (Best Buy had them for less $$) and that the guy who checked me out even walked me through filling out BOTH rebate forms. Again, she was very sorry, but there was nothing she could do. I had expected this result, and figured it would take a supervisor anyway.I asked to speak to her manager... and she once again apologized and asked me to hold. Enter the supervisor.... who, in a tone that implied to me she was being disrupted, flatly stated it was company policy, all my fault for not reading the fine print, and there was nothing I could do about it. So I explained to her about what the sales guy said, and how they really should honor their employee's committment to his customer... pointed out how much business I had given them and how much I had brought their way. She once again said tuff... all your fault, shoulda read the fine print. So I asked to speak to HER supervisor. She sighed loudly and said "Ok, but there is nothing she can do either" ( or words to that effect). I was stunned... not by the answer, but by the attitude. So, her supervisor gets on the phone. She is firm, but pleasant and explains that company policy aside, the rebate comes from EA Games, and THEY won't issue the money to any address more than once. I told her that regardless of that, their employee told me I would get a rebate and therefore I should get a rebate. She said there was nothing she could do. At this point I was considering just dropping it.. filing it as a factor in future purchases and going about my business. But when I asked her if asking to speak to her supervisor would do any good , and she said "Nope, there is no one else you can talk to, I'm it." Really? I beg to differ... enter the BBB. I reported Compusa for making fraudulent claims in order to generate additional sales. The BBB responded back several weeks later and said they would bring this to Compusa's attention and let me know what the response was. So what do YOU think a reasonable response is? "Sorry for the hassle sir, here is your gift card for $15.00"? "Sorry sir, but we are unable to grant your rebate, and apologize for any inconvenience"? Wait till you read this....I got their response today,from the guy the letter lists as their "escalations supervisor". Basically, he says "fine print said no more than one rebate", and then makes a thinly veiled threat to PROSECUTE ME FOR FRAUD!!! That's right... his idea of satisfying a customer that has been mislead is to threaten a lawsuit. So what did I do that was fraudulent, you ask? Good question... according to the letter I have, Compusa considers it fraud to send in "..multiple rebate forms..." You know... the one's their employee INSTRUCTED me to send in.

So, I for one, am boycotting Compusa, starting with the $40,000 worth of switches my company was having me order from them (ROFL... enjoy my $15.00, jerks!). I strongly recommend you do too. Need an alternative for good PC parts and software? Try Newegg.com, or zipzoomfly.com, or Best Buy, or Circuit City. Frankly, if you can't trust a vendor to be honest, and their response to bringing an error to their attention is to threaten a lawsuit, why would you WANT to do business there?"

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1/5

posted Aug-19-2006

"On 08-17-2006 I called CompUsa about my order
from 07-30-2006 they told me that the order is
going rush to the warehose for delivery.
In my e-mail on 08-17-2006 I got a message that my order
has been cancelled. This the way they treat
customers AVOID this store !!!!!!!!!!!
"

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1/5

posted Dec-12-2006

"Order #WB2884997 was placed on Sept 7, 2006. A few days later I checked my account and noticed that the charge to my credit card had been cancelled with no explanation from CompUSA. Assuming that the item was no longer available I purchased another router from COMPUSA that arrived as expected. I put it into service and all went well.

HOWEVER here's where the problem rears it's ugly head. I went away on a trip and returned in late October. Much to my surprise I discovered a box on my porch from CompUSA. Yes, the first router had arrived in my absence. I contacted CompUSA for an RMA but was rebuked because it was after their 21 day return period. I described the situation clearly again in a follow up email and explained my rationale in asking for an exception to their 21-day policy. No dice, if it’s after 21 days, tough luck sucker.

This was a darn shame because I no longer was able to get a hoped for rebate since it was well past the 30 days allowed from the initial purchase. Now I have an unwanted router, no rebate, and a very bad experience with the poor service provided by the customer service department at CompUSA. Guess I made a mistake in choosing them.

I hope that other shoppers will take notice and be careful about who they choose to do business with. I can’t recommend CompUSA and will never shop there again.
"

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1/5

posted May-28-2008

"I ordered 2 E8400 processors on 05/09/08 and made immediate payment thru PayPal. My order was shipped on 05/11/08 and I was provided with tracking number. Delivery was scheduled for 05/14/08. Package was out for delivery at 5:07am on 05/14/08. At 11:21am tracking page has shown "THE SHIPPER HAS REQUESTED A DELIVERY INTERCEPT FOR THIS PACKAGE / RETURN TO SENDER PENDING ". At 2:01pm tracking page has shown "THE RECEIVER CANCELED THE ORDER AND REFUSED THIS DELIVERY".
I called UPS immediately and asked them to deliver the package as info listed on tracking page was incorrect. UPS informed me that CompUSA has issued delivery intercept and in order for them to deliver CompUSA must cancel delivery intercept. I called CompUSA and was informed that they have shipped wrong item and that they will issue refund. I politely asked them to ship correct item and was told that they do not have it in stock. I then asked to speak with CS supervisor and after long wait finally got thru. CS supervisor repeated same story about wrong item being shipped. I asked what was shipped and CS supervisor did not know what was shipped. I then requested that CompUSA cancels delivery intercept and offered to ship item back to them at my expense if it was in fact different from my order. CS supervisor first told me that delivery intercept cannot be canceled but after few minutes placed me on hold and after another couple of minutes got back with me and said "We cannot reach UPS and e-mail will take too long so we will not be able to cancel delivery intercept. There is nothing else we can do for you." I called UPS right away and got thru within 4 seconds. UPS person explained that delivery intercept can still be made. I kept UPS on the phone and called CompUSA CS again and asked to speak to same person I spoke to few minutes ago. After minute or so I was informed (in very rude manner) that person I am looking for will not be able to take my call. I asked to be transferred to that extension, but was told same thing again. Then I asked to speak to supervisor and person I was talking to just hung up on me. I apologized to UPS person I kept on the line for so long and finally gave up on phone calls.
Hour later I have seen UPS delivery truck next door. I walked out and asked driver if he had package for me. Yup, package was on the truck.
On 05/16/08 I received "Your Return Authorization Status" e-mail from CompUSA stating:"Please be advised your request for return has been approved."
But wait, I DID NOT REQUEST TO RETURN DARN THING. Anyway, CompUSA issued refund on 05/16/08 however money was not placed to my account until 05/22/08.
Conclusion of this long story is that CompUSA never intended to sell these items. Price was lowered with intent to pull in some funding and keep it for 10 days or so. Well, they certainly managed to do that this time.
This was not price mistake as same price stayed on their site for at least two days,if not more, and they kept accepting orders. Several people have received their orders and correct item was shipped. Several people have also been offered same processor for the same price and actually received it.
You draw your own conclusion, but CompUSA, Systemax and Tiger Direct (all the same company) have lost customer for life here.
Alex, while I may appreciate what you are trying to do and realize that you may me decent person, please do not bother responding. I have heard enough of CompUSA lies to last me several years.
Thank you all for reading and be careful out there!
"

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1/5

posted Jan-30-2006

"Placed an order online for several things for someone for Christmas and a pack of batteries. First only one item shipped despite all the others saying In Stock. After a few emails found out an item was no longer in stock and they could send the rest my order. Said ok and was charged for the rest of the order despite missing two items. I thought noting of it as I assumed the missing items would be sent without charge (I was wrong and will get to that).

A month later and still missing the last two items. Emailed and was told they were still out of stock even tho their website showing the items in stock and availble for shipping! Emailed again with this information and was sent some quick email saying it was shipped. Got the box, but it was missing the batteries! Even the packing slip showed they were supposed to be there! And, to top it off, was charged an extra $22 for these items!!! This is currently being disputed with American Express.

Not sure what is goign on with them, but they suck so badly now. In the past I have been able to order from them reliably, but now I don't dare!

And I must say the last time I was in a CompUSA store they didn't really try (or come close to) going out of their way to make the customer feel appreciated, or even wanted in the store.

With all this, it's hard to even think of buying from them ever again."

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2/5

posted Sep-18-2006

"Bought a Hardrive (AcomData 160GB) with an $80 rebate .....one of their 1-week memeber-only sale. After a month this is what came out with our exchanging of emails, this is my reply:
(Aug. 21, 06)Hi, i already keyed in the info needed for my rebates to get processed. And now i got this: Your receipt matched to our transaction records, however your rebate is denied as your on-line submission was entered after the deadline.

First of all, i wasn't informed by anyone that i have to enter two items. Second, It didn't state clearly in your directions that these are the steps to be taken. If I was informed by email or the person at the store for the proper processing of the rebate, then i shouldn't have taken so long to key in both receipt (online& in-store). If I hadn't follwed it up a last week through email i wouldn't have known that my rebate hasn't been processed.

The reason i bought this item is because of the rebate. If I have known that i will have problems like this, I shouldn't have taken it.

Luckily, one of their CSP had a heart to look into my case and finally approved my rebate, though only amounting to $60 ($20 less to their promo). Thanks Stacey S.

Last Sept 10, i received an email that the checked has been printed but, still haven't got it."

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1/5

posted Jul-23-2007

"I bought a bunch of stuff from the store with the usual rebate come-ons. I took a gamble since this place has burnt me before on rebates that never materialized. It mustve taken me an hour or so to get all the stuff together and a small fortune in postage. But I had to do it. And so I crossed my fingers and dropped it in. Low and behold almost half the rebates came back denied. Some were paid, very slow, and one was "lost". probably in their shredder. So I went back to the store and they were having a "going out of business" sale and the employees were even ruder than before. I didnt think that was possible. Oh well. That's what happens when you screw your customers. You go broke doing it."

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