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Full Rating Profile
  • Rating 6.63/10 343 reviews

    6.63 / 100
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    Coleman Furniture is a merchant member
    Coleman Furniture participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • Coleman Furniture contact information

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    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 8.04/10 8.04/10
    Chance of future purchase: Rating 6.74/10 6.74/10
    Shipping & packaging: Rating 6.43/10 6.43/10
    Customer service: Rating 6.43/10 6.43/10
    Return/Replacement policy: Rating 3.33/10 3.33/10

All 343 Customer Reviews

Rating 10/10
5/5
modified review posted

"It was by accident i found coleman online and I absolutely love it. I got my furniture and they were exactly as on their pictures posted online. I was very happy and of course I bragged about it to my husband. I will definitely order again. I already have few products on my wish list for when we can afford to furnish our basement. Thank you for great service"




Rating 2/10
1/5
modified review posted

"Never buy from them. They promise 2 to 4 weeks and after 4 weeks when I checked they are saying another 4 weeks. Not sure if I will get it after 8 weeks. If you cancel after 24 hours irrespective of whether the order is shipped or not you pay 25%. Will never buy from Coleman ever. Their website is very good and a pleasing experience to buy."


Rating 10/10
5/5
modified review posted

"happy with our purchase of Ashley rourke burgundy power sofa and power rocker recliner both are very nice, coleman kept us informed all along and we received our furniture 3 weeks ahead of schedule. a&o delivery people were efficient and polite. placed order by phone and saleslady did an exceptional job would buy from coleman again.we also saved a lot of money from what the local furniture stores wanted"


Rating 10/10
5/5
modified review posted

"I ordered a new bedroom set and sincerely enjoyed the shopping experience with Coleman Furniture. Everything was terrific, from the salesperson to the delivery men. The furniture was delivered in less then three weeks and was exactly what I expected to receive. I will order from them again in the future."


Rating 10/10
5/5
modified review posted

"I just got delivery today - Sunday 3-23-14 of my dining table. Looks great in our dining room. I really appreciate the special service that we received.

All in all a very pleasant experience.
"


Rating 10/10
5/5
modified review posted

"We recently purchased some furniture from Coleman Furniture. They were able to answer all our questions, and the delivery was as scheduled and setup in our home. No problems and very happy with the new furniture."


Rating 10/10
5/5
modified review posted

"I found a photo of a coffee table and end tables at another store but when I went there they did not have it. I went to 3 stores, no one could help me. So I Googled the tables and Coleman Furniture came up. They had the tables!! I will say I was a little leery about ordering them site unseen but I read the reviews, check their policies and decided to order. Everything went exactly as they stated it would. I received a call about the order, and emails keeping me informed. I was really surprised when I was notified that I was going to receive the order sooner than expected. Again, they kept me up to date. I received a call about the delivery date/time and then a call to confirm and then a call when they were en route. Talk about great customer service. but then the delivery company showed up (Beltman Delivery), what nice young men, they were courteous, very friendly, wasted no time but also took time to make sure I was satisfied with the tables, the placement of the tables. It was just awesome. I can't say enough about this whole process. It was the best experience with an order EVER! Thank You Coleman Furniture!!!
Ginny
Cameron Park, CA
"


Rating 10/10
5/5
modified review posted

"I have just recently purchased furniture with Coleman Furniture and my experience has all been positive. I have a few weeks until my furniture arrives. Once it has been received and inspected, I intend on writing another review. Especially Silka who is with the company has been most kind. People like that in customer service positions are rare. Thanks to her I look forward to doing business again."


Rating 10/10
5/5
modified review posted

"This company is one of the best on the Internet. They kept me informed on delivery, etc and when I discovered a tiny flaw in the product they immediately set out to fix it and did it in a very timely manner. If you need or want furniture this is the place to buy."


Rating 10/10
5/5
modified review posted

"I want to say how satisfied I was with my purchase experience with Coleman Furniture. From the time I placed the order, to when it was delivered, I was kept informed of the status and could not be happier with the level of service. I will order from them again the next time I need to purchase new furniture. The customer care team was helpful and in contact with me throughout the process."


Rating 10/10
5/5
modified review posted

"The pricing they had was the best I found, and the in home delivery and setup service was superb. I will do business with them again. "


Rating 10/10
5/5
modified review posted

"Excellent customer service. Coleman Furniture kept in regular contact with us and emailed numerous updates about our order movement and delivery scheduling. The white glove setup delivery was very impressive. We live a little distant from any major city, and were amazed that they were able to service our area as frequently as they do. Very happy with our first order experience with them and absolutely love the new furniture!"


Rating 10/10
5/5
modified review posted

"I was VERY nervous ordering a large dining room table, 8 chairs and china hutch online and having it shipped all the way to California - but did it anyway because the price was so incredible and included free shipping. I had also previously viewed the same style at another store at a much higher price and knew we loved it. I ordered it and received notice the following week that the delivery company had received it and would be contacting me. I waited a few weeks because it was during the Christmas holidays. I called them and was told a piece had come in damaged and they were having a furniture repair person look at it. Now I was even more nervous! I called back the next week and received a delivery date. The men who delivered it were very good. I looked at each piece upside down and sideways trying to see what had been repaired and could not find anything wrong with it. It is beautiful and everything I wanted it to be. When we opened the glass shelves right before the delivery men left, we found that two were broken. I noted it on the invoice and left a message for the company as directed. They called back a few hours later and I received new shelves the next week. It took a total of five weeks from ordering to delivery which I thought wasn't bad considering the holidays and how far away we are. We are very happy!"


Rating 8/10
4/5
modified review posted

"Everything arrived as described and delivery men were very good and helpful. I was leary when I saw alot of negative reviews but I'm happy to say that everthing went well from time of ordering to delivery."


Rating 8/10
4/5
modified review posted

"My girlfriend and I were shopping for the perfect sofa. We are from the San Francisco Bay Area so there are a lot of places locally to purchase our sofa.

We found a place with the sofa we liked. In-store price didn't match their online price. I asked about it and the person said the online site is not accurate. That bothered me.

So I went online to search for the brand and model of the sofa we liked. We found COLEMAN FURNITURE online that had the same sofa for much less than local competitors. Not only that but they offered FREE shipping and delivery.

That's a big deal especially considering the local store was going to charge us delivery fee AND additional cost for bringing the furniture up 3 stories. COLEMAN FURNITURE said not only will they ship our sofa free of charge but also deliver it to our floor and set it up.

I have to highlight SILKA KATZ who assisted me in processing and guidance regarding their online purchase. Silka was even kind enough to correct my mistake I made when entering our shipping address.

I have not yet received the sofa since our move in date is still 2 weeks away but based on initial experience I feel confident the sofa will be perfect and the delivery team will be as professional and courteous as Silka was.

I will write a follow up review once the sofa arrives at our new apartment.

Thank you Coleman Furniture for your customer service and product. And a special thank you to Silka Katz.

"