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Stores > Coleman Furniture

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  • Coleman Furnitu Coleman Furniture Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.01/10 9.01/10
    Chance of future purchase: Rating 9.25/10 9.25/10
    Shipping & packaging: Rating 8.85/10 8.85/10
    Customer service: Rating 9.22/10 9.22/10
    Return/Replacement policy: Rating 7.78/10 7.78/10

639 Customer Reviews

Rating 2/10
1/5
2016-08-23

Didn't honor their advertised price, shady business practices.

"I've been looking at a particular secretary desk for a while, but it is pretty expensive. This past week it went on sale for about 15%-25% off from a couple different online retailers, including Coleman Furniture. I ended up choosing Coleman because of their positive reviews.

5 days after I placed the order I got a phone call from a company rep who told me they were going to change me an additional $100 for the item. She told me that they "can not legally sell it for that price" (referring to the sale price).

The rep telling me they "legally" could not sell me the item makes it sound like I had done something wrong. I didn't do anything unusual, no promotional codes, no discount codes, no coupons or groupons or livingsocial deals, no 3rd party websites. They advertised a sale and free shipping right on colemanfurniture.com, I thought it sounded good, so I clicked order. This wasn't even an international order, I live in the same state as their home office!

When I said I wasn't willing to pay the extra $100, the rep told me my order would be cancelled. Unfortunately because it took 5 days for them to let me know, the sale at the other retailer had expired as well, so now I will need to wait and hope that the item is discounted somewhere again.

This situation is the definition of a bait-and-switch. The retailer advertises a baiting price for an order, and once you are invested in the purchase (either by traveling to the store, or placing your online order) they switch the price out to something just a hair higher (or switch the item to something just a hair lower quality). The hope is that the higher price or lower quality item is just close enough that it isn't worth the hassle of cancelling the order and starting fresh.

I'm very disappointed with Coleman Furniture. I was excited about this desk and had even rearranged the room where it was going so that I'd be ready for delivery. I'm also very put out by their telling me they could not legally sell me the desk, as though I had committed some kind of crime in ordering it. Very poor experience all around.
"


Rating 10/10
5/5
2016-08-22

Excellent customer service

"I had worked with a previous company had a horrible experience, I found the same stools with Coleman so ordered them from Coleman, they took great care of me, I highly recommend this company, I will use them again. "


Rating 10/10
5/5
2016-08-22

High Quality Furniture at Affordable Prices

"I recently purchased an Axiom Walnut Chair and Half, Ottoman with matching coffee table and end table. The online experience was excellent and my communications with Coleman were great. I received notifications every step of the way from completion of purchase to final delivery and inspection. The experience met or exceeded my expectations and I have already recommended Coleman to friends and family. "

This review was modified by Texican55 on August 22 2016 08:16:48 AM

Rating 10/10
5/5
2016-08-16

Great Online Experience

"Found this site by accident when looking for a sofa set. We found a set that looked nice in the picture and took a chance and bought it. It was a great price we couldn't pass up. They said it would take 6 weeks for delivery. Instead, they came in 4 weeks! The delivery guys were very nice and did a great job setting our sofas up. Also, the sofas were beautiful! We could not have picked a better set here. I am so glad we found this company! We are now saving up for an entertainment center and a new bedroom set. Thanks Coleman!"

This review was modified by allicat4848 on August 16 2016 06:43:32 PM
Rep reply posted Aug-19-2016

A rep from Coleman Furniture, colemanfurniture, has responded

“Hello,

Thank you for shopping at Coleman Furniture, and thank you for taking the time to write a review! Coleman Furniture aims to provide each customer with the quality service they deserve. We are happy to have met your expectations, and we look forward to serving you again in the future.

The Coleman Furniture Team”


Rating 10/10
5/5
2016-08-10

Wish I Had Found Coleman Sooner

"I honestly wish I had found out about Coleman Furniture sooner. My boyfriend and I have been looking at a few pieces from Ashley for months but didn't want to pay more than $2000 for only 3 pieces of furniture. I found the exact same thing from Ashley at Coleman and they delivered and put it together for me! The quality is great, I bought the extra warranty plan but doubt I'll have to use it. I had no problems whatsoever! "

Rep reply posted Aug-19-2016

A rep from Coleman Furniture, colemanfurniture, has responded

“Thank you for giving us a perfect rating! Coleman Furniture is honored to have a valued customer as you. Please feel free to turn to us for any future furniture needs.

The Coleman Furniture Team”


Rating 10/10
5/5
2016-08-09

Best prices, great costumer service!

"Usually when you see a deal that's too good to be true, it is! This is the exception!! I was hesitant, but after reading reviews I decided to give Coleman Furniture a shot. SO glad I did!! The living room furniture was available at a local store for almost twice as much...plus, I would have had to pay tax and extra for delivery. I really loved the set though so I ordered through Coleman. It took about 6 weeks for me to get, but they told me up front and kept me updated along the way. I'm currently saving up for a sectional for our basement and I will be buying it from Coleman Furniture!! Highly recommend! "

This review was modified by JenLa on August 09 2016 09:17:51 AM
Rep reply posted Aug-12-2016

A rep from Coleman Furniture, colemanfurniture, has responded

“Your detailed feedback is truly appreciated! We are honored to have a valued customer as you, and we look forward to fulfilling your future purchase with us.

The Coleman Furniture Team”


Rating 10/10
5/5
2016-08-08

Impressed

"The company was so easy to deal with. We love the sofa and the quality. The delivery guys were incredible. They gave white glove delivery a new meaning. One of the legs was damaged and we had a new set within a couple of days. Very impressive! I would definitely purchase from this company again. "

Rep reply posted Aug-12-2016

A rep from Coleman Furniture, colemanfurniture, has responded

“Thanks for the 5 star rating! We apologize for the initial issue with your purchase, and we're glad to have promptly solved it. The team here at Coleman Furniture appreciates your positive feedback, and we look forward to serving you again in the future.

The Coleman Furniture Team”


Rating 10/10
5/5
2016-08-04

Great and quick service !!

"I was very pleased with my order from Coleman Furniture for my bedroom nightstand. I received my nightstand the same week I ordered it. I was very surprised how quickly the order arrived and the condition was immaculate. It was exactly what I ordered and better than expected. I will definitely order from Coleman Furniture again."

This review was modified by tony420 on August 04 2016 08:53:19 AM
Rep reply posted Aug-10-2016

A rep from Coleman Furniture, colemanfurniture, has responded

“Hello,

Your feedback is much appreciated! We are glad to have exceeded your expectations with our quick delivery, and we hope you enjoy your new nightstand.

The Coleman Furniture Team ”


Rating 10/10
5/5
2016-08-04

Excellent service! Satisfied Virginia customer!

"Normally I would not buy furniture sight unseen/unsat, but our beach house had the Maier Charcoal Sectional couch and we fell in love with it. We had been thinking about a getting a new couch, so I started looking for it as soon as we got home. I worried about ordering large furniture online, but I should not have. Coleman's price was the best around (they had an excellent July 4th sale!), the service/communication was excellent (I received multiple status emails and phone calls to confirm delivery date/time), and the free delivery was easy and professional (the deliverymen were careful and courteous). Thank you! I have no complaints and would order from Coleman again."

This review was modified by Valjean24601 on August 04 2016 07:00:23 AM
Rep reply posted Aug-08-2016

A rep from Coleman Furniture, colemanfurniture, has responded

“Dear Valued Customer,

Thank you for shopping at Coleman Furniture, and thank you for the kind words! We are glad that we exceeded your expectations, and we hope you enjoy your new living room furniture. Again, your feedback is very much valued!

The Coleman Furniture Team ”


Rating 2/10
1/5
2016-08-01

Dishonest & deceptive scam

"Ordered sofa set and a coffee table on colemanfurniture.com on July 5th. After 3 weeks, I was called for delivery and delivery guys arrived. The moment they arrived, they had a phone in their hand and asks me to sign a waiver . I was asked to sign a waiver on his phone even before delivery was attempted or even before I received my delivery. When I ask them what this is for and why, their reply was by signing the waiver, you accept whatever the condition of the sofas are and that they are not liable for any damages. This sounded like a huge red flag to me and I told the delivery guys, I am not gonna sign anything until you deliver and I inspect my order first. They say it's company policy. I knew what they had for me was damaged or defective sofa and they wanted me to accept defective or damaged sofa. They reluctantly brought the coffee table and the love seat to my room but not the Sofa. They say because i didn't sign waiver. I asked them to try delivery first and I will later sign after I inspected the sofa. They then pretended & acted as if the sofa didn't fit my stairways and keeps telling me they have to leave. I told them if I am not receiving my sofa, i don't need loveseat and table and I asked them to take these back. They took the love seat back but didn't come back to take the coffee table. I complained to coleman furniture on phone but the rep on phone didn't care. I was issued partial refund of only about $600 of $1335 I paid for my order. They scammed me with 25% restocking fee even though I don't have my orders and $150 shipping fee even though there was no shipping fee on the order. I had king size bed, king size mattress and big wall entertainment centers delivered by other companies without trouble and other people in my condo building has that sofa set and I knew delivery wouldn't be a problem. Coleman manager via email later lies to me and says delivery didn't fit my stairways and therefore I am charged $700 fee. I am fighting to get my money back. Stay away from this shady company with pathetic customer service. NO business asks for waiver before delivery and Coleman furniture doing this proves this is a SCAM. The sofa easily fits stairways because someone above me has them delivered and I have other big furnitures delivered few days before this. They first didn't want to deliver my sofa because the sofa is already damaged or defective and when I insisted they deliver all my orders not just loveseat and coffee table, they than pretended and acted as if the sofa don't fit stairways and laughing and one of them taking pic of how it doesn't fit. "

This review was modified by sherap2 on August 01 2016 08:59:24 AM
Rep reply posted Aug-01-2016

A rep from Coleman Furniture, colemanfurniture, has responded

“Hello,

Thank you for reviewing your purchase with us. During the attempted delivery, the drivers asked to sign a waver of liability because they did not feel the sofa would fit and be safely delivered without causing possible damage to the furniture. The drivers proceeded to attempt delivery but sofa would not fit. There are pictures to verify that judging by the height and width, the sofa would not make the fit. In cases when the furniture gets refused upon delivery due to sizing, the customer is held responsible for the corresponding fees. We apologize your expectations were not met.

The Coleman Furniture Team ”


Rating 10/10
5/5
2016-07-25

Great Experience!!

"I ordered a headboard and footboard set from Coleman Furniture and it will definitely be the next place I go again when I need furniture.
They were in constant communication with me through email about the delivery status and it arrived in the time they said it would. Delivery and set up was a snap!
"

This review was modified by Kopi5020 on July 25 2016 08:27:16 AM
Rep reply posted Aug-01-2016

A rep from Coleman Furniture, colemanfurniture, has responded

“Hey, glad to hear all went well with your recent purchase with us. We truly appreciate your feedback, and we hope you enjoy your new bedroom furniture.

The Coleman Furniture Team ”


Rating 10/10
5/5
2016-07-18

So happy I found Coleman!

"I searched everywhere for the perfect entertainment center. I needed a statement piece for a very large wall. Coleman had exactly what I wanted. I saw it other places too. What sold me on Coleman was the delivery and set up included and the price was less than other sites. I had some questions and the customer service was speedy and friendly. Top notch company. I will use them again!"

This review was modified by Carym1 on July 18 2016 08:35:20 AM
Rep reply posted Jul-20-2016

A rep from Coleman Furniture, colemanfurniture, has responded

“Your feedback is much appreciated and valued! We are glad to have assisted you with purchasing new furniture at a reasonable price, and we are happy to hear that your expectations completely were met. We look forward to serving you again!

The Coleman Furniture Team”


Rating 10/10
5/5
2016-07-11

Best Experience with the entire process

"I ordered an entire bedroom set and some optional pieces. The entire process was excellent, from the first day I talked with them to the delivery. Everyone was very helpful and the delivery guys were the best. I would recommend ordering from Coleman Furniture. I have recommended others to use Coleman Furniture. I had previously written a review also about this order."

Rep reply posted Jul-15-2016

A rep from Coleman Furniture, colemanfurniture, has responded

“Thanks for the great review! It is always a pleasure serving you, and we always look forward to exceeding your expectations. We are honored to have a valued customer as you!

The Coleman Furniture Team”


Rating 10/10
5/5
2016-07-11

I love this store

"I got the tables that I wanted for half the price that I saw at Ashley Furniture, from here on out I will shop at Coleman furniture. The customer service is good and the shipping was fast, I couldn't believe it, I am very pleased."

Rep reply posted Jul-12-2016

A rep from Coleman Furniture, colemanfurniture, has responded

“Easy, quick and affordable shopping is what we are here for. The Coleman Furniture team is glad you enjoyed your shopping experience with us, and we thank you for your feedback!

The Coleman Furniture Team”


Rating 10/10
5/5
2016-07-08

Best price around

"After falling in love with the Magnussen Diamond Bedroom Set at my local furniture store with the best price; I took to the Internet to find it more affordable. Called half dozen furniture warehouses all to no avail, then found Colemans. No only did they offer no tax and free set up and delivery, they advertised a 10^ off manufacturers coupon for my set, saving me over $500 in total. The delivery guys were EARLY, so nice, and extremely
Accommodating, I would recommend Colemans to anyone furniture shopping !
"

This review was modified by Christinecag on July 08 2016 05:26:23 PM
Rep reply posted Jul-12-2016

A rep from Coleman Furniture, colemanfurniture, has responded

“Thank you for sharing your wonderful feedback! The team here at Coleman Furniture is delighted that we were able to assist you with obtaining new furniture at an affordable price! We hope you enjoy your new bedroom set.

The Coleman Furniture Team”


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