5/5

posted Jul-06-2012

"Colamco is awesome. Their customer service group is very friendly and easy to work with. I placed my order on their web site and they automatically emailed me to let me know the tracking number and everything. Product arrived quickly and their prices are consistently lower than other places. I'll definitely shop with them the next time I need anything."

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5/5

posted Jun-05-2011

"It was a pleasure doing business with Colamco. Since I did not know of the company I relied on the customer rating and was very pleased. The product I purchased had a very competitive price and free shipping. Shipping was very fast and product arrived damage free."

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1/5

posted Mar-25-2011

"I ordered software from Colamco, received a confirmation email from Colamco, and from Paypal, authorizing the payment to Colamco. I waited, and waited, and waited. I finally logged onto Colamco website to see where my order was, only to find that it had been cancelled - no explanation, just the word "cancelled". I sent an email asking why the order was cancelled, and also, why I was never notified that the order was cancelled. I received a reply from Kathleen Macgregor with Colamco. She couldn't even get my name right; only 5 little letters, but she mangled the name (I even checked the message I sent customer service - my name was very clear). Then she said the software was backordered, with no ETA from the manufacturer. That is easy to understand, why wasn't I told about it? Then she said, "We are unable to funds on Pay Pal accounts, so the order has been canceled. Please contact Pay Pal if you have any credit concerns." I don't even know what that means, "we are unable to funds on Pay Pal". And I don't have any credit concerns, so why would I bother PayPal! She never bothered to address my question as to why I wasn't contacted when the order was cancelled. I won't be bothered by this any more, because I won't be buying from Colamco again - you can count on that!

"

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1/5

posted Mar-07-2011

"Terrible, I ordered a printer and it has taken way longer than it should have been. Says my status is suspended?... Also I got an email days later saying my shipping address doesn't match my bank? Of course it doesn't.. I put in everything correctly. Also I try to contact them and all of their emails do not work... I am very unhappy with them. They seem very fake to me."

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5/5

posted Mar-01-2011

"I was impressed by Colamco. I had read some conflicting reviews but decided to take a chance and I am very glad that I did. My transaction was easy, everything delivered in good condition and actually faster than promised. I was placing a rather large order of projectors for a school and actually got a phone call from a very nice lady named Dawn to confirm the order. She was very pleasant and I found it refreshing that she would care enough to make sure it was me ordering before sending any charges through. Overall, my experience was top-notch and I am glad I did business with Colamco and will certainly continue with them in the future. Thanks Colamco!"

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1/5

posted Jan-31-2011

"I placed an order online for a laptop and chose PayPal to pay. The system gave PayPal my entered shipping address which caused it to be rejected. There was no opportunity on the site to specify a billing address when you use PayPal or GoogleCheckout. I got a brief email that wasn’t signed telling me to contact PayPal. I responded in half an hour that it seemed they had used my shipping address and could they re-place with the other address I had already entered into my account. They replied that they couldn’t. Three hours later I called and it rang perhaps 10 times and a woman answered who sounded not exactly happy with her job. She said that they couldn’t re-place my order with a credit card over the phone because they don’t take orders over the phone. She then said that my product was “end of life and being phased out by the manufacturer” and that they had just sold the last one. This was three hours after their email to me regarding the address mixup which is a design flaw on their site. I realize that they can’t hold product for every order that has an error, but three hours, when I had responded to their initial email in half an hour and requested to re-order with the proper address?

I was curious about the “phased out” part because the laptop had just come out and asked a Dell rep. They said that it wasn’t being phased out. I then realized that Dell wasn’t showing that model with that hard drive space. The Colamco rep never said that. She just said “This product is end of life and is being phased out” rather than “We have the same model with a smaller hard drive.”

These guys are cheap for a reason.
"

This review was modified by CandaceMcN on January 31 2011 10:20:48 AM

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5/5

posted Mar-09-2010

"Fast free shipping along with tracking info made buying from Colamco a real pleasure. They had the lowest price on the exact speakers I wanted. Shipping costs were disclosed before placing the order even though is was $0 in this case. I will shop with them more. "

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5/5

posted Mar-07-2010

"Excellent service. Order confirmed prior to shipping, item carefully packaged, and item shipped quickly. This was a new item that was difficult to obtain. Would do business with Colamco again anytime."

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1/5

posted Oct-14-2009

"Ordered an Intel SSD Drive from Colamco. Their website showed the item as in stock. A day later received an email explaining the item was not in stock and asking if I would like to be notified when it became available."

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5/5

posted Sep-25-2009

"I am impressed. The order process was seamless. Although, my cc had a hold and the hold was removed temporarily, they claimed it was denied. I told them to check with the toll free number at the back of the cc. I never heard anything anymore but on Tuesday the printer arrived. I am continuously impressed with companies like Colamco, Provantage, Buy.com. NewEgg.com, TigerDirect. Great prices, free shipping. Good job guys keep it up. I will be checking Colamco as a trusted site. BTW, the printer was new and works great."

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5/5

posted Mar-19-2009

"Placed order a couple months back. Some items were were low inventory, but received most of it within 2 weeks, and last item (backordered) just arrived. Thank you for ensuring that my order was completely fulfilled."

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5/5

posted Mar-16-2009

"After waiting 4 days and being shafted by another company (check my reviews) I found Colamco through PriceGrabber. Ordering was quick and painless, and I had my item the day after. Can't get better than that."

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5/5

posted Dec-26-2008

"I bought an HP PhotoSmart printer from Colamco and had an excellent experience. I ordered the printer to ship free regular ground and had the printer delivered the following day at no extra cost."

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5/5

posted Aug-29-2008

"Fantastic transaction! A great price on the item I purchased. Speedy delivery. Great customer service. I'm really glad I chose Colamco and will not hesitate to buy from them again."

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1/5

posted Aug-15-2008

"I had a terrible experience with Colamco. After three months of waiting for a product to restock in their inventory, Colamco shipped it to the wrong address in my town. Their policy would not allow me to re-route the package through the courier or pick it up myself, so the product had to be re-shipped to Colamco. Nevertheless, Colamco would not issue me a prompt refund or offer me a kind gesture for the inconvenience. I am still waiting for either the product or my money. Colamco has to realize that I did not buy their product from their warehouse, so I should not have to wait for their warehouse to receive the package from the courier before I get my refund. I have never dealt with such poor customer service from an online store. The FTC will hear from me and, if I do not see my money within one more week, my lawyer will come into the picture as well.

In response to the Colamco rebuttal below:

“He was told we would issue the credit when it came back to the warehouse.”

I should not have to wait for Colamco to issue me a refund because of its mistake. It is not my business whether the product arrives at the warehouse or not. If Colamco cannot deliver the product as I requested given its inability to print my address on their package, which was clearly stated in my original order, then that is not my problem. The timing of this return was scheduled in weeks, not days. To make matters even worse, Fedex confirmed that the package had returned to Colamco and was in its possession, though not at its warehouse. Therefore, there was no need to further delay my refund.


“Even though we were in constant contact with him, the customer had not notified us he was unhappy.”

The constant contact Colamco is referring to was not constant. Telling me to “call next week to see whether the product has arrived at the warehouse,” is not my definition of constant communication. Only when I threatened to pursue legal action about this matter did Colamco’s accounting department solve this problem.

Finally and coincidentally, I am happy to report that a few days ago, I purchased the same Sony picture frame for two (2) dollars less than I had paid at Colamco. The product was shipped within 24 hours and with no problems whatsoever.


"

This review was modified by vale on September 26 2008 06:30:31 PM

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