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"It was a pleasure doing business with Colamco. Since I did not know of the company I relied on the customer rating and was very pleased. The product I purchased had a very competitive price and free shipping. Shipping was very fast and product arrived damage free."
"I ordered software from Colamco, received a confirmation email from Colamco, and from Paypal, authorizing the payment to Colamco. I waited, and waited, and waited. I finally logged onto Colamco website to see where my order was, only to find that it had been cancelled - no explanation, just the word "cancelled". I sent an email asking why the order was cancelled, and also, why I was never notified that the order was cancelled. I received a reply from Kathleen Macgregor with Colamco. She couldn't even get my name right; only 5 little letters, but she mangled the name (I even checked the message I sent customer service - my name was very clear). Then she said the software was backordered, with no ETA from the manufacturer. That is easy to understand, why wasn't I told about it? Then she said, "We are unable to funds on Pay Pal accounts, so the order has been canceled. Please contact Pay Pal if you have any credit concerns." I don't even know what that means, "we are unable to funds on Pay Pal". And I don't have any credit concerns, so why would I bother PayPal! She never bothered to address my question as to why I wasn't contacted when the order was cancelled. I won't be bothered by this any more, because I won't be buying from Colamco again - you can count on that!
"Terrible, I ordered a printer and it has taken way longer than it should have been. Says my status is suspended?... Also I got an email days later saying my shipping address doesn't match my bank? Of course it doesn't.. I put in everything correctly. Also I try to contact them and all of their emails do not work... I am very unhappy with them. They seem very fake to me."
"I was impressed by Colamco. I had read some conflicting reviews but decided to take a chance and I am very glad that I did. My transaction was easy, everything delivered in good condition and actually faster than promised. I was placing a rather large order of projectors for a school and actually got a phone call from a very nice lady named Dawn to confirm the order. She was very pleasant and I found it refreshing that she would care enough to make sure it was me ordering before sending any charges through. Overall, my experience was top-notch and I am glad I did business with Colamco and will certainly continue with them in the future. Thanks Colamco!"
"I placed an order online for a laptop and chose PayPal to pay. The system gave PayPal my entered shipping address which caused it to be rejected. There was no opportunity on the site to specify a billing address when you use PayPal or GoogleCheckout. I got a brief email that wasn’t signed telling me to contact PayPal. I responded in half an hour that it seemed they had used my shipping address and could they re-place with the other address I had already entered into my account. They replied that they couldn’t. Three hours later I called and it rang perhaps 10 times and a woman answered who sounded not exactly happy with her job. She said that they couldn’t re-place my order with a credit card over the phone because they don’t take orders over the phone. She then said that my product was “end of life and being phased out by the manufacturer” and that they had just sold the last one. This was three hours after their email to me regarding the address mixup which is a design flaw on their site. I realize that they can’t hold product for every order that has an error, but three hours, when I had responded to their initial email in half an hour and requested to re-order with the proper address?
I was curious about the “phased out” part because the laptop had just come out and asked a Dell rep. They said that it wasn’t being phased out. I then realized that Dell wasn’t showing that model with that hard drive space. The Colamco rep never said that. She just said “This product is end of life and is being phased out” rather than “We have the same model with a smaller hard drive.”
These guys are cheap for a reason. "
This review was modified by CandaceMcN on January 31 2011 10:20:48 AM
I ordered a HDD to have it shipped as a gift. I spoke to a Dawn (dawn@colamco.com) and she told me that I was required to have the shipping address on file with the bank issuing my credit card, and since I did not feel comfortable giving my private telephone listing that the bank could not process the order.
So, I call the bank ready to lambaste them. I get handed over to the credit card/debit card department and start asking:
1.) Why are you now requiring added addresses when sending gifts to people using my credit card?
Well, Dawn was lying to me. I was told by the bank that they do not require cardholders to list shipping addresses for an order to be completed. The bank representative said that if she is telling you that, she is trying to deflect the blame onto us. She said that is clearly their requirement and not one we have in place in order for people to use their cards to place orders, whether they be items for themselves or as gifts sent to other people. She further told me how that would be a logistical nightmare for banks to require that every time a person placed an order and sent it as a gift that they call in a shipping address to the banks. She also told me that the bank has many business men that use their cards when they are out of town for extended stays and often have things shipped to their hotel rooms, whose addresses clearly don't match the billing addresses. For the convenience of the customer, according to the bank representative, banks just don't require this.
2.) Why won't you let the merchant complete the transaction because I feel uncomfortable giving my private telephone number?
The bank representative chuckled again. She said that in addition to my first question, and other questions I had not asked, we get asked this all the time. Again, she assured me that the bank does not require a phone number to verify that the order is valid. She said that this was another vendor policy that they are trying to instill upon the customer is a bank policy. She admitted that with so many people changing phone numbers simply by purchasing a new cell phone that it had become impossible to implement that. Plus, she added that many people simply forget to call the bank when they do change their phone number; also, not everybody that has a bank account has a phone number or phone service. She said that having a phone number is not a requirement of a bank as a bank cannot force a client to go out and purchase phone service to simply open an account. She shared with me the only reason a phone number is said to be needed is in the event the shipping company can't locate your residence. So, Dawn was lying to me AGAIN!
As I spoke with the rep from the bank, I stated that I couldn't understand this as I have been ordering from the big-name online vendors for YEARS and sending things as gifts to friends and relatives and never had this problem before. She politely said, "Precisely, now you have your answer. Stick with better known companies that are more user-friendly toward customers."
I told the bank rep that Dawn said that they had gotten 'burned' before. She laughed and said, "Well, that is not an excuse to blame us for their regressive policies when dealing with customers." She shared that when there is credit card fraud, the customer that was violated nor the vendor are required to shoulder the burden of the expense. Plus, she punched up my account and saw that I had already activated a credit card alert option and that the bank would've contacted me if there was activity on my card that seemed suspicious.
So, Kudos to my bank for being so forthright in explaining things to me. TWO THUMBS DOWN to Colamco for lying to me...not once, but TWICE!
I see that Colamco actively participates in feedback. Please, Colamco...do not contact me. You have chosen your actions and I have spoken my peace. I have been dealing with my bank for many years and have only ordered from you once. I will believe my bank anytime over you in regards to what 'requirements' there are and who is requiring them.
I will gladly return to any of the other vendors that I have ordered from in the past to order this HDD. Sure, I may have to spend an extra $5 but at least I know the gift will get shipped and they won't lie to me on top of things to make themselves look good.
The bank rep even went outside of her purview and suggested that I may want to following up with a formal complaint with the BBB against Colamco. I think I will do that."
This review was modified by Fuerza on October 04 2010 01:43:47 PM
"Fast free shipping along with tracking info made buying from Colamco a real pleasure. They had the lowest price on the exact speakers I wanted. Shipping costs were disclosed before placing the order even though is was $0 in this case. I will shop with them more. "
"Excellent service. Order confirmed prior to shipping, item carefully packaged, and item shipped quickly. This was a new item that was difficult to obtain. Would do business with Colamco again anytime."
"Ordered an Intel SSD Drive from Colamco. Their website showed the item as in stock. A day later received an email explaining the item was not in stock and asking if I would like to be notified when it became available."
"I am impressed. The order process was seamless. Although, my cc had a hold and the hold was removed temporarily, they claimed it was denied. I told them to check with the toll free number at the back of the cc. I never heard anything anymore but on Tuesday the printer arrived. I am continuously impressed with companies like Colamco, Provantage, Buy.com. NewEgg.com, TigerDirect. Great prices, free shipping. Good job guys keep it up. I will be checking Colamco as a trusted site. BTW, the printer was new and works great."
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![Share](javascript:share_rating({"review_body":"I ordered software from Colamco, received a confirmation email from Colamco, and from Paypal, authorizing the payment to Colamco. I waited, and waited, and waited. I finally logged onto Colamco website to see where my order was, only to find that it had been cancelled - no explanation, just the word \u0022cancelled\u0022. I sent an email asking why the order was cancelled, and also, why I was never notified that the order was cancelled. I received a reply from Kathleen Macgregor with Colamco. She couldn\u0027t even get my name right; only 5 little letters, but she mangled the name (I even checked the message I sent customer service - my name was very clear). Then she said the software was backordered, with no ETA from the manufacturer. That is easy to understand, why wasn\u0027t I told about it? Then she said, \u0022We are unable to funds on Pay Pal accounts, so the order has been canceled. Please contact Pay Pal if you have any credit concerns.\u0022 I don\u0027t even know what that means, \u0022we are unable to funds on Pay Pal\u0022. And I don\u0027t have any credit concerns, so why would I bother PayPal! She never bothered to address my question as to why I wasn\u0027t contacted when the order was cancelled. I won\u0027t be bothered by this any more, because I won\u0027t be buying from Colamco again - you can count on that!<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Colamco\/comment\/727620#comment727620","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Colamco.jpg","store_name":"Colamco","username":"LynneG","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Terrible, I ordered a printer and it has taken way longer than it should have been. Says my status is suspended?... Also I got an email days later saying my shipping address doesn\u0027t match my bank? Of course it doesn\u0027t.. I put in everything correctly. Also I try to contact them and all of their emails do not work... I am very unhappy with them. They seem very fake to me.","link":"http:\/\/www.resellerratings.com\/store\/Colamco\/comment\/717717#comment717717","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Colamco.jpg","store_name":"Colamco","username":"liljme89","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was impressed by Colamco. I had read some conflicting reviews but decided to take a chance and I am very glad that I did. My transaction was easy, everything delivered in good condition and actually faster than promised. I was placing a rather large order of projectors for a school and actually got a phone call from a very nice lady named Dawn to confirm the order. She was very pleasant and I found it refreshing that she would care enough to make sure it was me ordering before sending any charges through. Overall, my experience was top-notch and I am glad I did business with Colamco and will certainly continue with them in the future. Thanks Colamco!","link":"http:\/\/www.resellerratings.com\/store\/Colamco\/comment\/714431#comment714431","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Colamco.jpg","store_name":"Colamco","username":"ITWannabee","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order online for a laptop and chose PayPal to pay. The system gave PayPal my entered shipping address which caused it to be rejected. There was no opportunity on the site to specify a billing address when you use PayPal or GoogleCheckout. I got a brief email that wasn\u2019t signed telling me to contact PayPal. I responded in half an hour that it seemed they had used my shipping address and could they re-place with the other address I had already entered into my account. They replied that they couldn\u2019t. Three hours later I called and it rang perhaps 10 times and a woman answered who sounded not exactly happy with her job. She said that they couldn\u2019t re-place my order with a credit card over the phone because they don\u2019t take orders over the phone. She then said that my product was \u201cend of life and being phased out by the manufacturer\u201d and that they had just sold the last one. This was three hours after their email to me regarding the address mixup which is a design flaw on their site. I realize that they can\u2019t hold product for every order that has an error, but three hours, when I had responded to their initial email in half an hour and requested to re-order with the proper address? <br><br>I was curious about the \u201cphased out\u201d part because the laptop had just come out and asked a Dell rep. They said that it wasn\u2019t being phased out. I then realized that Dell wasn\u2019t showing that model with that hard drive space. The Colamco rep never said that. She just said \u201cThis product is end of life and is being phased out\u201d rather than \u201cWe have the same model with a smaller hard drive.\u201d <br><br>These guys are cheap for a reason.<br>","link":"http:\/\/www.resellerratings.com\/store\/Colamco\/comment\/692893#comment692893","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Colamco.jpg","store_name":"Colamco","username":"CandaceMcN","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"**DON\u0027T SHOP WITH THIS COMPANY**<br><br>...they are not customer friendly.<br><br><br>I ordered a HDD to have it shipped as a gift. I spoke to a Dawn (dawn@colamco.com) and she told me that I was required to have the shipping address on file with the bank issuing my credit card, and since I did not feel comfortable giving my private telephone listing that the bank could not process the order.<br><br>So, I call the bank ready to lambaste them. I get handed over to the credit card\/debit card department and start asking:<br><br>1.) Why are you now requiring added addresses when sending gifts to people using my credit card?<br><br>Well, Dawn was lying to me. I was told by the bank that they do not require cardholders to list shipping addresses for an order to be completed. The bank representative said that if she is telling you that, she is trying to deflect the blame onto us. She said that is clearly their requirement and not one we have in place in order for people to use their cards to place orders, whether they be items for themselves or as gifts sent to other people. She further told me how that would be a logistical nightmare for banks to require that every time a person placed an order and sent it as a gift that they call in a shipping address to the banks. She also told me that the bank has many business men that use their cards when they are out of town for extended stays and often have things shipped to their hotel rooms, whose addresses clearly don\u0027t match the billing addresses. For the convenience of the customer, according to the bank representative, banks just don\u0027t require this.<br><br>2.) Why won\u0027t you let the merchant complete the transaction because I feel uncomfortable giving my private telephone number?<br><br>The bank representative chuckled again. She said that in addition to my first question, and other questions I had not asked, we get asked this all the time. Again, she assured me that the bank does not require a phone number to verify that the order is valid. She said that this was another vendor policy that they are trying to instill upon the customer is a bank policy. She admitted that with so many people changing phone numbers simply by purchasing a new cell phone that it had become impossible to implement that. Plus, she added that many people simply forget to call the bank when they do change their phone number; also, not everybody that has a bank account has a phone number or phone service. She said that having a phone number is not a requirement of a bank as a bank cannot force a client to go out and purchase phone service to simply open an account. She shared with me the only reason a phone number is said to be needed is in the event the shipping company can\u0027t locate your residence. So, Dawn was lying to me AGAIN!<br><br>As I spoke with the rep from the bank, I stated that I couldn\u0027t understand this as I have been ordering from the big-name online vendors for YEARS and sending things as gifts to friends and relatives and never had this problem before. She politely said, \u0022Precisely, now you have your answer. Stick with better known companies that are more user-friendly toward customers.\u0022<br><br>I told the bank rep that Dawn said that they had gotten \u0027burned\u0027 before. She laughed and said, \u0022Well, that is not an excuse to blame us for their regressive policies when dealing with customers.\u0022 She shared that when there is credit card fraud, the customer that was violated nor the vendor are required to shoulder the burden of the expense. Plus, she punched up my account and saw that I had already activated a credit card alert option and that the bank would\u0027ve contacted me if there was activity on my card that seemed suspicious. <br><br>So, Kudos to my bank for being so forthright in explaining things to me. TWO THUMBS DOWN to Colamco for lying to me...not once, but TWICE!<br><br>I see that Colamco actively participates in feedback. Please, Colamco...do not contact me. You have chosen your actions and I have spoken my peace. I have been dealing with my bank for many years and have only ordered from you once. I will believe my bank anytime over you in regards to what \u0027requirements\u0027 there are and who is requiring them.<br><br>I will gladly return to any of the other vendors that I have ordered from in the past to order this HDD. Sure, I may have to spend an extra $5 but at least I know the gift will get shipped and they won\u0027t lie to me on top of things to make themselves look good.<br><br>The bank rep even went outside of her purview and suggested that I may want to following up with a formal complaint with the BBB against Colamco. I think I will do that.","link":"http:\/\/www.resellerratings.com\/store\/Colamco\/comment\/558860#comment558860","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Colamco.jpg","store_name":"Colamco","username":"Fuerza","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast free shipping along with tracking info made buying from Colamco a real pleasure. They had the lowest price on the exact speakers I wanted. Shipping costs were disclosed before placing the order even though is was $0 in this case. I will shop with them more. ","link":"http:\/\/www.resellerratings.com\/store\/Colamco\/comment\/547771#comment547771","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Colamco.jpg","store_name":"Colamco","username":"fpmora","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service. Order confirmed prior to shipping, item carefully packaged, and item shipped quickly. This was a new item that was difficult to obtain. Would do business with Colamco again anytime.","link":"http:\/\/www.resellerratings.com\/store\/Colamco\/comment\/547252#comment547252","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Colamco.jpg","store_name":"Colamco","username":"technophile99","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered an Intel SSD Drive from Colamco. Their website showed the item as in stock. A day later received an email explaining the item was not in stock and asking if I would like to be notified when it became available.","link":"http:\/\/www.resellerratings.com\/store\/Colamco\/comment\/505774#comment505774","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Colamco.jpg","store_name":"Colamco","username":"geopeak","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am impressed. The order process was seamless. Although, my cc had a hold and the hold was removed temporarily, they claimed it was denied. I told them to check with the toll free number at the back of the cc. I never heard anything anymore but on Tuesday the printer arrived. I am continuously impressed with companies like Colamco, Provantage, Buy.com. NewEgg.com, TigerDirect. Great prices, free shipping. Good job guys keep it up. I will be checking Colamco as a trusted site. BTW, the printer was new and works great.","link":"http:\/\/www.resellerratings.com\/store\/Colamco\/comment\/500729#comment500729","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Colamco.jpg","store_name":"Colamco","username":"mahadevan","rating":"5"}, "single");){kind=link}
"It was a pleasure doing business with Colamco. Since I did not know of the company I relied on the customer rating and was very pleased. The product I purchased had a very competitive price and free shipping. Shipping was very fast and product arrived damage free."