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Full Rating Profile
Coastal.comCoupons
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
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    Other

    • option not available International Order
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.11/10 6.11/10
    Chance of future purchase: Rating 3.75/10 3.75/10
    Shipping & packaging: Rating 4.17/10 4.17/10
    Customer service: Rating 1.79/10 1.79/10
    Return/Replacement policy: Rating 3.33/10 3.33/10

1,082 Customer Reviews

Rating 2/10
1/5
modified review posted

"i don't usually write reviews but i had no choice on this one. i ordered a pair of glasses which they advised were shipped yet never arrived. contacted customer services cathy h. who even though apologized every time we emailed advised me a new pair had been authorized and would ship out. today i received another email stating that the original pair had been delivered, but to my home address. i contacted them again and received this response Since this is a system generated email, the
system picked up the updated address on file; however, the package was actually
delivered to your office address. Have you received the package yet? even though they were very aware i had not received them. lso, we have requested a replacement shipment for the order, but it was
declined for the frame change since the lenses are different. If you have other selection for the replacement shipment, please let me know. After i had been told that they were already authorized and i quote 'I'm sorry that you feel that way. However, I have obtained an authorization to change the frames to Electric D. Payne Matte Smoke as a one time exception. If you would like, we can send you a replacement shipment for the Electric D. Payne Matte Smoke frames. what a way to run a business. i now have no glasses, they still have my money and there is no replacement coming. i give up and will post this review wherever i can until im satisfied.
"


Rating 2/10
1/5
modified review posted

"Just another crappy online glasses store. I wish that Amazon made glasses so I could get them in a reasonable amount of time with proper tracking."


Rating 2/10
1/5
modified review posted

"I don't know why they're getting almost perfect stars. I've contacted them a couple weeks after getting them which was back in June, about one nose piece coming off. They never got back. Great Customer service. Yea right. "


Rating 10/10
5/5
modified review posted

"I wish I would have discovered coastal.com much sooner than I did. I love it! The prices are great! And the service is even better. I will definetley be back for more."


Rating 8/10
4/5
modified review posted

"This is the place to go if you want glasses FAST! My sunglasses came in less than a week after I ordered them. The shape is a little more rectangular than I imagined, but they fit well and the prescription seems fine. They seem sturdy and don't slip off my face. Altogether prescription sunglasses cost me $170. They had some coupons on the front page, but only the free shipping one worked (not the 20% off July 4th sale as I'd hoped...). I looked at sunglasses at two other sites: Warby Parker ($150) and Eyeglasses.com ($201), and decided to pick this site because the glasses style was more classic and less trendy. I thought Derek Cardigan was a designer but looking it up it seems it's house brand (haha!) so beware of the designer-sounding names... although the quality is really close enough to designer, and much cheaper, so it's not a bad bet. I would probably buy from them again. "


Rating 10/10
5/5
modified review posted

"Incredibly good deal!! Saved me so much money and the shipping was super fast!! I have already started recommending them to my friends, family and co-workers!!"


Rating 8/10
4/5
modified review posted

"The pricey are unbeatable for the quality and service, my only disappointment where the size of the glasses. They were in the women's department yet they felt like kids glasses. They were too tight on me and felt like my face was too big for them. I do intend to return them for another pair and hopefully have better luck next time. "


Rating 10/10
5/5
modified review posted

"Did not receive the glasses I wanted but that was my mistake. Got the ones I wanted and absolutely love them. the cheapest lenses are absolutely awesome"


sgood85's Avatar
NY
Rating 10/10
5/5
modified review posted

"My glasses fit nicely and the hard case was a nice surprise as were the samples and other goodies you included in the package. I am extremely happy and have already spread the word."


Rating 10/10
5/5
modified review posted

"I could not be happier. I love the glasses, they fit wonderful. The price was right, the payment plan is a dealmaker and it was super easy to order. The glasses arrived in less than a week. I am going to be a repeat customer for sure!"


Rating 10/10
5/5
modified review posted

"It was the best experience I had buying contacts and glasses"


Rating 10/10
5/5
modified review posted

"Thank goodness for Coastal.com! I know I can always count on expedited shipping, product accuracy and discounts! Best online eyeglass prescription service I have ever experienced. I will recommend Coastal.com to anyone who needs prescribtion eyeglasses or contacts. Coastal.com rocks!"


Rating 10/10
5/5
modified review posted

"Everything was fast and efficient. I love the glasses and their quality. "


Rating 10/10
5/5
modified review posted

"Super fast shipping, great prices!"


Rating 10/10
5/5
modified review posted

"Unfortunately the glasses that I ordered did NOT fit my eyes right, however, I am looking forward to ordering another pair. The CSR, Lena, was VERY helpful to me and addressed ALL my concerns. VERY pleasant experience."


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Coastal.com is a merchant member
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