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Stores > Coastal.com
  • Coastal.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Shipping options

    • option not available UPS Ground
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    Online Ordering

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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 3.75/10 3.75/10
    Customer service: Rating 3.75/10 3.75/10
    Return/Replacement policy: Rating 2.50/10 2.50/10
Voice your opinion! Review Coastal.com by clicking a star below.
Rating 2/10
1/5
2017-09-22

Very bad customer service

"I ordered from them with a prescription from my doctor out of the US. They refused to accept it but they charged me upfront. When I called to cancel my order they were rude and impolite.. Horrible..horrible service... worst company ever"



Rating 2/10
1/5
2017-08-10

Find someone else to buy from

"1) prices for contacts 2x other advertised prices, even first-page google shopping is cheaper
2) their "price match" policy is a lie - they will not match prices advertised on google, only prices seen on sites that are reached directly. it can take an extra 30-60 minutes to find a site that has the same price as affiliate discount price.
3) once you place the order, they still charge their own "full" price to your credit card and promise to return the difference once the order has been shipped

don't waste your time!! just find another online retailer and blow these folks off.

note - I had been a very long time purchaser from this company. Their service people were extremely good and in general their policies for returns and other considerations were outstanding. I'm not sure what happened, but I suspect it was greed.

"


Rating 2/10
1/5
2017-08-08

HORRIBLE!!

" this company changed my prescription order without notifying me and sent it in to be manufactured..I told him I didn't want it and they told me it would be shipped me then they could ship me a label to send it back and it'll be about three weeks before I got my money - DONE "


Rating 2/10
1/5
2017-07-07

OVER ONE MONTH.. NO CONTACTS DELIVERED :-(

"I placed an order on June 9. Today is JULY 7. I have yet to receive my contact lenses. The company offered me $10 to compensate for the delay, but $10 is not worth the hassle of ordering from them again.. especially since contacts for a year can run $200+. I hoped they would 2-day express something to hold me over or seriously apologize. Instead, I got a "sorry for the inconvenience" apology. It would be one thing if it weren't contact lenses.. something that I could get by without. I have ordered from other online retailers and received my order within a week. If they were like crazy cheap, then I could understand why they cut costs with shipping. However, the cost savings was minimal. And, I need my lenses :-(

I've NEVER had such terrible experience with delivery.. ever.. even to Hawaii. We are still part of the U.S.
"


Rating 2/10
1/5
2017-06-09

Liars

"Poor customer service. Empty promises. After waiting, had to cancel the order. They sound like they're helpful but nothing happens. "


Rating 4/10
2/5
2017-05-09

Lame return policy

"They tell you that they can't refund your money if the box is opened which sounds fair until you put on the wrong prescription of contact lens they sent. I could verify my prescription before opening it but it was the "Added power" entity that made no sense to me so I thought I would just put it on. Confusing/ no clear instructions on ordering online.

Will not be ordering from this company again.
"


Rating 2/10
1/5
2017-01-17

very slow shipping, no customer service

"They brand themselves as some high end glasses retailer, but that's just the website. Support never responded to my emails. The glasses was not shipped after a week. It's probably made in China and sold for 3 times as much...."


Rating 2/10
1/5
2017-01-14

Not Anti Reflective Lens

"The standard lens said they were anti reflective but they are clearly not. "


Rating 10/10
5/5
2016-10-26

Fast delivery! Great Service

"I did a lot of research online to see what website benefited my needs the best, I checked 1800Contacts, Coastal, and Vision Direct. Coastal had the best option (financially) for me. My order was delivered 3 days early and I had no problems. There was even a $10 off coupon promoted on the site for any order of $99 or more. I think this is awesome since they already offered me free shipping with my order. I would and will recommend this to others who are sick of paying so much money for contacts!!"


Rating 2/10
1/5
2016-09-29

CHECK YOUR PRESCRIPTION

"I use to recommend coastal to everyone. Now I am telling the same ppl to have any glasses they received from coastal taken to an optometrist and have the prescription read. I recently discovered that one of my Coastal orders had the wrong prescription lenses. I ordered -.50. Even uploaded my prescription to Coastal online and somehow Coastal sent me a pair of glasses with -1.00 prescription lenses. Currently I am getting the correct lenses inserted as we speak through my optometrist for a lovely $115.00. That was using my insurance. I emailed Coastal to see how they would fix THEIR mistake. Well they didn't. Since this particular order was on a promotion they had going at the time Coastal would only credit my account $15.00. Really $15.00 dollars? Not, "hey mail us your glasses and we will put in the correct lenses that was listed in your order." You cant even get a pair of glasses on their website for $15.00. So lets just say I use their stupid $15.00 credit towards a purchase. I would still have to pay the difference on the the new glasses and shipping as well. So I would be out of pocket MORE money on top of the $115.00 I am paying for the optometrist to fix Coastal's MISTAKE. What is so infuriating about this whole process and the multiple emails to Coastal is that they fail to see that had my order been CORRECT in the first place that I wouldn't even be going through this ridiculous excuse for a Company's way of correcting a mistake that THEY DID. I wouldn't be out of pocket ANY money. How about you send me the lenses I ordered in the first place? Seriously LAME.

Our Promise
"No two eyes are alike, and we’re here to get you exactly what you need. If anything – literally anything – is less than perfect we commit to making it right every time." I suggest you delete the "EXACTLY" out of your promise because it is BS. What I EXACTLY need is the prescription -0.50 that i ordered and i still and will not have from Coastal, well unless i pay the difference because clearly ppl want to fork out more money for someone elses mistake.
"


Rating 10/10
5/5
2016-09-19

Fast Shipping

"So I was a little skeptical about this but I decided to order anyways and let me tell you it was the probably the best decision I made! I ordered on 9/16 and my glasses where here TODAY talk about fast shipping as far as my experience I had a great one!!"


Rating 2/10
1/5
2016-09-09

Coastal lies to their customers

"I ordered new contacts from Coastal on Aug. 11. They were out of stock so they said it would be a little while. I was ok with that. They shipped on Aug. 26. but got lost in the mail. On Sept. 2 they said they would re-ship me a new order by overnight delivery. It.s now September 9th and they have never been shipped. Now they want to wait for the post office to fine the original package or I die from old age, whichever comes first. The point is they lied to me. Their customer service is terrible. Stay away!!!"


Rating 10/10
5/5
2016-08-18

Great service, I just HAD to come and leave a review for all to see!

"A couple of years ago, I ordered a pair of glasses from them. In my home country (Asia), we usually buy them at a physical store but since living in the USA, I have had to do these things myself online (cheaper). That was how I found coastal.com.

Just recently, I decided I need a new pair of glasses as my old pair is scratched up and the style no longer looks cute on me.. and I remembered my coastal.com order from years back so I decided to look them up again online. I placed an order, the glasses arrived very fast and I love them. After wearing them for a couple of weeks, the temples are a bit crooked so I called them to see if I could get a replacement pair - everything was hassle free! They have placed a new order for me and will be sending me a return label for the crooked pair. With such great customer service, I know where I will be purchasing my NEXT pair of glasses - DEFINITELY at coastal.com. Do not hesitate to order from coastal... they have great customer service. I highly recommend them.

Just a note that I have also ordered from zenni.com and while they were cheaper:
- Zenni does not really have a good return policy in comparison to Coastal - they accept returns and give you back 50% or a one time only for store credit.
- Zenni eyeglass cases are super cheap in comparison to Coastal's
- Ordered 2 pairs from Zenni but one of the pairs does not look good on me and I am stuck with them (they are cheaper so it is not a huge loss for me)
"


Rating 4/10
2/5
2016-08-12

WHAT is WRONG with the lenses????????????????????

"Shipping is amazing and on time......but.........This is my 3rd replacement pair of glasses.......the first 2 pairs I asked for anti glare and scratch proof coating and they were AWFUL....I got glares when i was driving...glare when i walked outside...cleaning them was a complete disaster! I would wipe them with the lens cleaner provided and all that would do was smudge...and it left a weird fog on my glasses.......so I ordered a pair with no coating.....now I have them, they fit great and I love the style.....my lenses...have weird looking marks all over them when I look at them in the light .....kind of looks like ....as if someone were cutting wood and all the dust is all over your car window.....but this doesn't wipe off!

I even took them to an eyeglass place and the lady said "this is not right, this is going to cloud your vision and give you headaches"

I'm really upset because my first order with Coastal over 2 years ago was the greatest pair of glasses i've ever owned! I am at a loss at this point because ordering again just isn't looking like an option.
"


Rating 10/10
5/5
2016-06-25

Great! Glasses arrived on time and were exactly as ordered.

"I was a little afraid to buy in Coastal.com because of the mixed reviews here, but decided to take the chance - and it payed off. The glasses arrived on time, the prescription is exact (I checked in an optics shop), no problems.
By the way, I recommend going on http://www.retailmenot.com/view/coastal.com - I found a coupon code there that saved me 50$. Just like that.
"


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