Coastal.com Reviews - coastal.com Ratings at ResellerRatings

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coastal.com
Rating 7.60/10 920 reviews

7.60/100
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All Customer Reviews (920)


Rating 10/10 5/5
modified review posted May-15-2013

"Got our order in two days - very nice surprise! LOVE their free return/exchange policy as well!"

Rating 10/10 5/5
modified review posted May-11-2013

"Very satisfied with the product. "

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Arima, Trinidad
Rating 10/10 5/5
modified review posted May-10-2013

"It was awesome. Super easy sight to use, great deals and imcredibly fast shipping. You can't lose with this site."

Rating 10/10 5/5
modified review posted May-10-2013

"Great service, easy website navigation, and awesome savings!"

Rating 10/10 5/5
modified review posted May-08-2013

"I was very pleased with my experience at Coastal.com my glasses are perfect. The website was great and I have recommended this site to several other people. The site is user friendly so that even an unexperienced computer user like me was able to sort through it. Thank you. Anita Cardwell"

Rating 10/10 5/5
modified review posted May-07-2013

"Fast delivery, quality eyeglasses, very steep discount. I cant imagine ever ordering from another competitor."

Rating 4/10 2/5
modified review posted May-07-2013

"Great product. Notification emails on shipping are a bit misleading. "

Rating 8/10 4/5
modified review posted May-06-2013

"I haven't received my glasses and when I checked the status it says there was a problem with the delivery. My address is correct
on the order. I live in a mobile home park and this should have been a simple delivery. it even says there was a notice left. I have received nothing"

Rating 2/10 1/5
modified review posted May-06-2013

"I purchased glasses from coastal.com last month and received a different frame which I didn't select so I returned it back to coastal.com but so far there is no any confirmation of my refund. They got the glasses back on 4/25. Noe sure they are going to give me my money back. I am not at all satisfied. Customer service is worst. They don't even know what are they doing there. Do Not buy at all from them."

Rating 10/10 5/5
modified review posted May-04-2013

"great service knowledgable staff"

Rating 10/10 5/5
modified review posted Apr-28-2013

"I found the instant access to a representative via chat very helpful. My glasses are just perfect and fit amazingly well, as though I had a personal fitting. My customer service representative coached me through questions regarding recommended length of the arm. They are so comfortable and the vision is perfect."

Rating 10/10 5/5
modified review posted Apr-28-2013

"Order arrived even with eyeglass tool kit and cleaning towel, Very nice and order was correct."

Rating 10/10 5/5
modified review posted Mar-22-2013

"ME AND MY HUSBAND BOTH ORDERED GLASSES FROM COASTAL.COM AND LOVE THEM THIS IS MY 3RD PAIR AND HE ORDERED TWO PAIR FROM THEM AND HAVE NO PROBLEMS AT ALL WITH THE GLASSES. MY COUSIN IS ACTUALLY WHO REFERRED ME TO COASTAL HER AND HER HUSBAND ALSO USE THEM...I WORK FOR AND EYE DOC AND TELL PATIENTS ABOUT COASTAL ALL THE TIME...WILL BE ORDERING MORE IF EVER NEEDED NEVER NO PROBLEM AND RECIEVED QUICK"

modified review This review was modified by CRYSTALMOMOF4 on March 22 2013 12:06:54 PM
Rating 8/10 4/5
modified review posted Mar-20-2013

"I have shopped at Coastal.com since it was called Coastal Contacts! Many orders have been placed and delivered and I have an idea of what to expect when I order. Years ago I would always expect extremely good quality. Since then, the quality of the frames has definitely tapered off. And I finally understand why! Coastal started marketing their own brands of glasses under different brands called "house brands". When you are going to do the first pair free promotion the only glasses frames you can get are their house brands. This includes brands like Joseph Marc, Hardy and others on the site. Mostly anything that doesn't come off as being a designer brand is a house brand on their site. The quality of these house brand products is a lot less than designer products. It's worth it to buy a designer brand frame if you buy from this site, just wait for a designer brand sale. Also, the first pair free promotion should really be called first frame free, because the included lenses are limited to those with mild need for eyeglasses and us blinder fold end up forking up more cash for the better lenses anyways. The lenses are great quality. They now come with all the coatings which is nice, because I used to have to order them seperate. They also do a great job with the sunglasses tint for regular lenses. I only wish you could get desinger sunglasses with RX lenses, and not have to order regular frames with tinted lenses. I also wish that they told you about their shipping practices. First off, most the lenses are made in Korea. Second, most of the items are shipped from the USA but not all of them. If they ship from the US you get them in about 3 business days. Which is awesome. But otherwise they may be shipping from BC. They do this when they don't have the item in stock in the US. This means over 2 weeks waiting for shipping, no tracking information, and they never tell you if your item is shipping from the BC so you just have to wait and wonder. By the way, I found this out by calling customer service. The site could be set up with better tracking and shipping information and with more search options. I have had good and bad experiences here, as you can see I am most of the time satisfied you just need to know the ins and outs of the company to get the best deal and product for your money. "

modified review This review was modified by ajtewsy on March 20 2013 01:38:31 PM
Rating 10/10 5/5
modified review posted Mar-18-2013

"Recently purchased a pair of glasses from my eye doctor and paid $$$. Decided I wanted a second pair since I cannot drive without them. Saw an ad on Facebook for Coastal.com and decided to give them a try. Ordered a beautiful designer frame and typed in my prescription, hoping for at least a pair I could use in an emergency. Imagine my surprise when they arrived within 1 week of my order and the prescription works better than the pair I got from the eye doctor. The frames are PERFECT and the lenses are lightweight! This pair has now become my main pair and I'll use the others for spare. Paid less than half and that was with the best lenses offered from coastal.com!!! Will be using again in the future!"

 
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