I was about to place an order but wanted to order another pair of glasses for a friend to get free shipping. The order went through without me confirming it!!!  
 
I immediately called to ask that my order be canceled. It was but not after the rep offered to modify the order several times.  
 
I have mixed feelings about this. They did cancel my order when asked but I didn't confirm the order in the first place!!  
 
I will give it a try again in a few days and update this review once I complete the entire transaction.

I order my glasses on the 1 and I recieved them on the 23rd. The prescriptions was great just like mine fromt he Eye dr. So they are awesome, great glasses. and they both came in cases with cleaner and tools to tighten. This company is awesome and will order again,

Over four months ago I purchased O2 Optix contacts from Coastal Contacts. I received the correct contacts in the mail within about a week of purchase.  
 
At the time Coastal Contacts was offering a $60 rebate, so I filled out the form and mailed it in about 14 weeks ago. The rebate form explicitly states that the rebate would be issued in 6-8 weeks. I have called Coastal Contacts three times and emailed them once and I get horrible customer service.  
- During the first call (3-4 weeks ago) they told me that the rebate form was indeed received by them and that they would email me within a day to let me know what was going on; I got no such email.  
- About a week later (over two weeks ago) I called again and was told that the rebate was approved by them and that it was "awaiting signature" and was probably already in the mail to me. I waited and waited and never got the rebate.  
- This past Monday (3 days ago) I emailed Coastal Contacts to complain and they have yet to write back even though their website says that they respond to emails within 24 hours.  
- Today I called and they told me that they could not listen to my complaint because they were experiencing a high call volume due to the upcoming Halloween holiday (go figure?)  
 
So, what it boils down to is that do not expect to receive a rebate from Coastal Contacts and do not expect any customer service - because they do not have any.  
 
In addition, their website appears to be American, but it is not. They charge your credit card from Canada which can produce a foreign transaction fee on your credit card bill. Their website has no disclaimer saying that this might happen and there is no indication on their website that they are located outside of the United States.

So I paid my total amount due of $336.11 before the due date for my focus dailies. A couple of days later I saw an additional $10.08 charge on my credit card. The description was "International Transaction Fee." I was surprised because I thought this company operates in Blaine, WA! I contacted the company to see if they would give me a refund, if not i'll just call my credit card company and tell them that it was a fraudelent charge.  
This is my first time ordering from Coastal Contacts and will be the last. I usually get my contacts from VisionDirect.com and NEVER had any problems at all.

People are very fickle; how is this website getting such terrible reviews? Mind boggling. After frequent frustration with visiondirect and 1800contacts, I gave this retailer a shot for some new contacts. And you know what? Wow. A very good wow.  
 
Easy to order, emailed me numerous times of the status of my shipment, were very polite when I called about status (was antsy, I HATE wearing glasses), had decent prices (maybe a bit more than some competitors, but I'll gladly pay an extra freakin' dollar for this service), and shipped FAST. Like 2 day fast -- shipped out on 20th and received on 22nd.  
 
All my future contact shopping will be directed here. Couldn't be happier. And they gave me a free pair of sunglasses to boot!  
 
So, yeah, don't listen to these negative reviews. The individuals who wrote them obviously fail at the internet.

This review was modified by its author, kimonomywasabi, on 5/22/08 8:44 PM.

I have ordered from these guys 5 times, and have had an excellent experience each time: the best price, and the fastest shipping.  
 
My last order, to Canada, arrived at my doorstep at noon, on the day after my order!  
 
In the past, I have also successfully asked them to match a lower price I found on the internet.  
 
Note that these are the same people as clearlycontacts.ca but the USA site coastalcontacts.com has better prices, and cheaper shipping to Canada.  
 
To answer some of the other reviewers:  
 
Yes, you do have to know how to type in your  
prescription.  
 
Also, don't click on "BUY NOW" unless you want to buy now.  
 
In summary, highly recommended.

They sent us an order without us confirming the order. They shipped it with a bill. We didn't want the contacts in the first place. Avoid entering any personal information at their web site.

Coastal Conacts has just lost a customer of 6 years. Repeat customers of this store please beware. When they send you the e-mail for easy quick refill processing, they charge you more than they would charge a new customer by $3 a box on J&J 1-day Accuvue ($25.95/quick refill and $22.99/directly through website). I called customer service and asked why I was being charged a higher rate as a repeat customer, than if I went directly to the website and started a new order. I was told that first time customers were given a discount. This is not disclosed anywhere on their website or the e-mail that is sent to customers. The representative was willing to match the price but I declined b/c I did not appreciate their sneaky practices. If you are in a hurry and just click re-order without doing a little due diligence, you get charged more than if you would ordering directly through the website. Just make sure you don't have their cookie on your computer b/c then it will remember you and pull up your identification and give you the higher rate. I find it ridiculous that they would screw their loyal repeat customers like this. Because of their sneaky practices, I am going to use another vendor.

Terrible web site. There is no confirmation step. And no credit card needed - just an invoice immediately after choosing your doctor.  
 
I used this site because my doctor has moved and I don't have time to find another one. I still found my doctor at his old address in the list so chose that.  
 
I now have no idea if I will receive my contacts or not, because I don't know if they will be able to contact him, or if they'll even try.  
 
I'll post back here once I get a result.

Very poor website. I was considering purchasing my contacts online - went to coastal to see what they offered, as I progressed through the buying process I was stumped by the request for a prescription - not having an up to date prescription I decided not to buy. I ended up going off line to my optician and purchasing them there. Imagine my surprise when several weeks later I receive contact lenses from Coastal Contacts! After several emails to and fro, I discover that even though I haven't entered any credit card details or prescription details (only required in the US apparently) it still constitutes an order. Even though I received no order confirmation email. Now they are claiming that I have to pay to return the lenses! They wouldn't pay for returns "just for the good of their health" - their words....incredible, I didn't even ORDER the lenses. So I'm off to contact my local consumer advise office, see if this is legal - I'm sure it isn't.

This was the first time i ordered from Coastal Contacts. My friend recommended it to me, so i thought i would give it a try. I'm glad i have good friends :) I got my contacts 3 days after i ordered. i found the site very easy to order from. i will defenatley order from there again.

I requested them to change or cancel my order because the prescription was wrong. They responded to my email, saying that I would be contacted shortly, but instead just delivered the wrong prescription.

Liked the service. Fast and easy. Went to the website and found my contacts. Ordering was quick and painless and pricing was way lower then any of the other sites I checked out. Only took 2 days to get my order from these guys.  
 
Right after I ordered, they sent me my tracking number in e-mail - wasn't really expecting the confirmation that quick.  
 
Overall a good experience - I am recommending this site to all my friends!

This review was modified by its author, wasabinut, on 11/3/05 11:26 AM.

I ordered my focus daily progressive contact lenses from this company instead of my eye doctor because a friend told me that you could order online instead of from the doctor.  
 
They showed up on my doorstep like 2 days later.  
 
It was way easier for me than driving all the way into town to get them. Pretty fast too considering I usually have to wait 3 weeks to get them from my eye doctor.  
 
The best part though was that they were really cheap.  
 
My first order was only for 1 box, but now that I know they delivered I will use them again for sure.

Horrible service. Called because I have not received order in 2 weeks. Eliana from cust service said it was my fault I did not followup earlier and said the contacts were out of stock anyway and they can't fulfill for another 2 weeks.  
 
Do yourself a favor and stay away from this company!!