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"Ordering process took some time. They seems to prevent any online order fraud. It is good intention but it is not convenient to me. I had to go through several steps. Anyway, after going through credit department, everything was so fast. They shipped on the same day. Maybe I did not understand their processing.
Update : It came in just 3 days. The packing has been done very well. This is excellent seller. Remember that you have to go through their credit department to clear your order even though you finished all process in web. They really want to make sure any credit card fraud.
I am so happy for this reseller. Strongly recommend. "
This review was modified by hanaleo on February 26 2009 06:30:03 PM
"I ordered the old form factor 20gb ipod from them and they cancelled my order without notifying me. I found out when I checked on my order status and it was set to cancelled. The most aggravating thing about this company is when I ordered their web site said they had 92 of them in stock."
"Generally I am satisfied by clubmac.com. The service somehow is related with the sales reps you are talking to.
I ordered Westinghouse LVM-42W2-REF 42inch refurbished 1080p monitor from them on 8/24 because of its super low price ($699). At the time when I ordered the web site shows that it was in-stock. However I didn't really believe it. So I put it aside and just wait the order shipping confirmation to show up.
The order confirmation came on 8/26 stating that my order is back ordered and that was under my assumption. I was still waiting the ship since I was not that in hurry to use the monitor.
on 9/5 I called them since no indication of shipment. A rep answered my phone and told me that the set will be shiping on 9/6. On 9/6 I received shipping confirmation. I finally received the set on 9/13.
The package had several holes in the carton box and after opened the box I found that the packaging is really poor. There was almost no cursion to protect the edge of the set. And also I found that the base of the set is bent heavily so that I can not put it horizontally on a flat surface. It looks like that the set has been sold and returned several times.
The second day I called clubmac.com and a rep listened to my complain and immediately he offered the return of the set with free pickup at my house. I was surprised that he did that because I was ready to battle with them.
The set was pickup on 9/15 and I was refunded on 9/23 after the set was delivered to clubmac including the shipping cost.
So I am not happy about the quality of the product but I am satisfied by this particular sales rep. I am not sure if it was not him how this would go. "
"Am quite satisfied with total cost and speed of delivery of a 'economy' Viewsonic monitor which was out of stock when I initially placed the order.
Club Mac was the *only* vendor of several shopped which included the Mac video adapter which the manufacturer(s) includes at no charge for Mac users as a c.s. freebie. Several other vendors quoted $25-$30 (20% of the cost of the monitor) for the adapter which Viewsonic confirmed is included free of charge to the vendor.
Four day turn-around time and $31.54 FedEx shipping for a device that was out of stock on the day that the order was placed caught my attention."
"This is a very confusing company to work with.Product was listed in stock, is still listed in stock, yet is backordered on my online shipping status.When I asked for an eta they could give me none!Very dissatisfied.Also its very hard to understand their accents on the phone, and there is a delay in the phone transmission making it even harder to understand them."
"This is one of the worst companies I've had to deal with...I ordered 10 Camcorders from them on July 30, 2009. On the website, the item is advertised as being "in stock and ship the same day". Today is the Aug 8, 2009, they have yet to ship the items. They did not notify me of any problem or delay. I called today to check the status of my package just to find out that it has not been shipped. To make the matter even worse, they refuse to cancel my order, they say I will have to wait for the package to arrive, accept it then obtain a RMA from them, then return the package in order for them to refund me for the purchase. That is just crazy! I am calling my credit card company and notify FTC & BBB"
"I look & inspect products at the Apple store in Atlanta, but buy from Club Mac: 4 laptops, 1 desktop, 1 cinema screen, 3 airports, software, laptop batteries, CD burner, external HD, etc over the past 4 years. Good website, repsonsive, knowledgeable staff (has never been pushy), on-time delivery, and great when I needed to return something. Have always had a very positive experience with this vendor and will certainly continue shopping there."
"I find it hard to believe that I am the only person who has had such a negative experience with this company. I ordered a 52" Sony Bravia from this company. The website showed it as being in stock and ready to ship. I called to ask if the unit was new or refurb. After speaking to the sales rep, he assured me that it was a new unit and that they had only 8 left, so if I wanted one, I better order now. So I placed the order. I immediately received a confirmation e-mail, but that's ALL I ever received from them (unless frustration counts). The TV was ordered on 03/11 and should have been shipped by 03/13. Nothing shipped, no phone call, no e-mail, nothing to notify me of the status except that the website said my order was "in process". I called them back on 03/23 to find out what was going on with the order. I was told that they ran out of the TV and it was now on backorder until 03/30, even though the site and the sales rep said it was in stock when I ordered it. After waiting a week, still no phone call, e-mail or notification of any kind on the status. I called back on 04/01 and was told that it was backordered until 04/06. What a scam. 3 weeks of frustration and getting nowhere is not worth it. This company is a scam. Shop and buy from a reputable online retailer. Oh, and watch out for the "authentication process". Another way of attempting to rip people off."
"A rep from this company told me that a particular item would work with a computer I had. It didn't, something I found out when it arrived. I called them to get a return set up and was told someone would have to call back. They never called. I e-mailed and faxed to get them to respond and neither was responded to. I contacted the Better Business Bureau, which finally led to a response. They did what they should have once they heard from the BBB but it shouldn't have taken that long or that much effort on my part."
"I Ordered a Ihome IH9 from them because they by far had the lowest price. Shipping was a deal, only $1.99 i got it within a week. Could not be happier! "
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posted Apr-12-2002 
![Share](javascript:share_rating({"review_body":"I ordered the old form factor 20gb ipod from them and they cancelled my order without notifying me. I found out when I checked on my order status and it was set to cancelled. The most aggravating thing about this company is when I ordered their web site said they had 92 of them in stock.","link":"http:\/\/www.resellerratings.com\/store\/Club_Mac\/comment\/85498#comment85498","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Club_Mac.jpg","store_name":"Club Mac","username":"PhilipK","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Generally I am satisfied by clubmac.com. The service somehow is related with the sales reps you are talking to. <br><br>I ordered Westinghouse LVM-42W2-REF 42inch refurbished 1080p monitor from them on 8\/24 because of its super low price ($699). At the time when I ordered the web site shows that it was in-stock. However I didn\u0027t really believe it. So I put it aside and just wait the order shipping confirmation to show up. <br><br>The order confirmation came on 8\/26 stating that my order is back ordered and that was under my assumption. I was still waiting the ship since I was not that in hurry to use the monitor. <br><br>on 9\/5 I called them since no indication of shipment. A rep answered my phone and told me that the set will be shiping on 9\/6. On 9\/6 I received shipping confirmation. I finally received the set on 9\/13.<br><br>The package had several holes in the carton box and after opened the box I found that the packaging is really poor. There was almost no cursion to protect the edge of the set. And also I found that the base of the set is bent heavily so that I can not put it horizontally on a flat surface. It looks like that the set has been sold and returned several times. <br><br>The second day I called clubmac.com and a rep listened to my complain and immediately he offered the return of the set with free pickup at my house. I was surprised that he did that because I was ready to battle with them.<br><br>The set was pickup on 9\/15 and I was refunded on 9\/23 after the set was delivered to clubmac including the shipping cost.<br><br>So I am not happy about the quality of the product but I am satisfied by this particular sales rep. I am not sure if it was not him how this would go.<br>","link":"http:\/\/www.resellerratings.com\/store\/Club_Mac\/comment\/337239#comment337239","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Club_Mac.jpg","store_name":"Club Mac","username":"dcdyd","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Am quite satisfied with total cost and speed of delivery of a \u0027economy\u0027 Viewsonic monitor which was out of stock when I initially placed the order.<br><br>Club Mac was the *only* vendor of several shopped which included the Mac video adapter which the manufacturer(s) includes at no charge for Mac users as a c.s. freebie. Several other vendors quoted $25-$30 (20% of the cost of the monitor) for the adapter which Viewsonic confirmed is included free of charge to the vendor.<br><br>Four day turn-around time and $31.54 FedEx shipping for a device that was out of stock on the day that the order was placed caught my attention.","link":"http:\/\/www.resellerratings.com\/store\/Club_Mac\/comment\/42563#comment42563","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Club_Mac.jpg","store_name":"Club Mac","username":"critterdoc","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is a very confusing company to work with.Product was listed in stock, is still listed in stock, yet is backordered on my online shipping status.When I asked for an eta they could give me none!Very dissatisfied.Also its very hard to understand their accents on the phone, and there is a delay in the phone transmission making it even harder to understand them.","link":"http:\/\/www.resellerratings.com\/store\/Club_Mac\/comment\/284859#comment284859","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Club_Mac.jpg","store_name":"Club Mac","username":"Cloudswimmer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is one of the worst companies I\u0027ve had to deal with...I ordered 10 Camcorders from them on July 30, 2009. On the website, the item is advertised as being \u0022in stock and ship the same day\u0022. Today is the Aug 8, 2009, they have yet to ship the items. They did not notify me of any problem or delay. I called today to check the status of my package just to find out that it has not been shipped. To make the matter even worse, they refuse to cancel my order, they say I will have to wait for the package to arrive, accept it then obtain a RMA from them, then return the package in order for them to refund me for the purchase. That is just crazy! I am calling my credit card company and notify FTC & BBB","link":"http:\/\/www.resellerratings.com\/store\/Club_Mac\/comment\/488565#comment488565","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Club_Mac.jpg","store_name":"Club Mac","username":"vio88","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I look & inspect products at the Apple store in Atlanta, but buy from Club Mac: 4 laptops, 1 desktop, 1 cinema screen, 3 airports, software, laptop batteries, CD burner, external HD, etc over the past 4 years. Good website, repsonsive, knowledgeable staff (has never been pushy), on-time delivery, and great when I needed to return something. Have always had a very positive experience with this vendor and will certainly continue shopping there.","link":"http:\/\/www.resellerratings.com\/store\/Club_Mac\/comment\/155260#comment155260","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Club_Mac.jpg","store_name":"Club Mac","username":"traderbob","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I find it hard to believe that I am the only person who has had such a negative experience with this company. I ordered a 52\u0022 Sony Bravia from this company. The website showed it as being in stock and ready to ship. I called to ask if the unit was new or refurb. After speaking to the sales rep, he assured me that it was a new unit and that they had only 8 left, so if I wanted one, I better order now. So I placed the order. I immediately received a confirmation e-mail, but that\u0027s ALL I ever received from them (unless frustration counts). The TV was ordered on 03\/11 and should have been shipped by 03\/13. Nothing shipped, no phone call, no e-mail, nothing to notify me of the status except that the website said my order was \u0022in process\u0022. I called them back on 03\/23 to find out what was going on with the order. I was told that they ran out of the TV and it was now on backorder until 03\/30, even though the site and the sales rep said it was in stock when I ordered it. After waiting a week, still no phone call, e-mail or notification of any kind on the status. I called back on 04\/01 and was told that it was backordered until 04\/06. What a scam. 3 weeks of frustration and getting nowhere is not worth it. This company is a scam. Shop and buy from a reputable online retailer. Oh, and watch out for the \u0022authentication process\u0022. Another way of attempting to rip people off.","link":"http:\/\/www.resellerratings.com\/store\/Club_Mac\/comment\/455637#comment455637","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Club_Mac.jpg","store_name":"Club Mac","username":"pennypnchr","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A rep from this company told me that a particular item would work with a computer I had. It didn\u0027t, something I found out when it arrived. I called them to get a return set up and was told someone would have to call back. They never called. I e-mailed and faxed to get them to respond and neither was responded to. I contacted the Better Business Bureau, which finally led to a response. They did what they should have once they heard from the BBB but it shouldn\u0027t have taken that long or that much effort on my part.","link":"http:\/\/www.resellerratings.com\/store\/Club_Mac\/comment\/98170#comment98170","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Club_Mac.jpg","store_name":"Club Mac","username":"fredhetz","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I Ordered a Ihome IH9 from them because they by far had the lowest price. Shipping was a deal, only $1.99 i got it within a week. Could not be happier! ","link":"http:\/\/www.resellerratings.com\/store\/Club_Mac\/comment\/426323#comment426323","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Club_Mac.jpg","store_name":"Club Mac","username":"blueMKIII","rating":"5"}, "single");){kind=link}
"Ordering process took some time. They seems to prevent any online order fraud. It is good intention but it is not convenient to me. I had to go through several steps. Anyway, after going through credit department, everything was so fast. They shipped on the same day. Maybe I did not understand their processing.
Update : It came in just 3 days. The packing has been done very well. This is excellent seller.
Remember that you have to go through their credit department to clear your order even though you finished all process in web. They really want to make sure any credit card fraud.
I am so happy for this reseller. Strongly recommend. "