I received a rebate check and when I deposited it in my checking account it came back as having insufficient funds.
My checking account was charged for this.
I called ClubIt and they told me they would reimburse me.
They lied!
I had never, in more than thirty years, had a bad charge on my checking account.
Thanks to the cheaters at ClubIt I can no longer say that.
They are liars and cheaters!
Ordered on January, 2008. Promised a $15.00 rebate. Rebate #796 was approved on March 17th, 2008. Check has never been received and it is now Sept, 2008. Emailed them and called. No response. They do not answer the phone. This is nothing short of outright fraud.
Do not do business with these people.
Anyone who has been defrauded by these crooks should file a consumer complaint with the Attorney General of California. Here is the link to the complaint form:
Purchased a PC case with 2 rebates from ClubIT last December. Submitted both rebates correctly and on time. One was a mfg rebate and was paid promptly. The other was a ClubIT in house rebate that was processed quickly, but not paid until June. I cashed the check but then received the email from ClubIT describing a bank change as the reason I shouldn't have cashed the check. The check bounced and my bank nearly accused me of fraud. Over 2 months later now and still no replacement. ClubIT doesn't answer their phone, their email address bounces back as invalid, and their web submit form doesn't get any response either. Poor form ClubIT. You will be hearing from the BBB and my state's Attorney General!
On 6/19 I received an email that "ue to our recent acquisition, Club IT has switched to Wells Fargo bank from BOA, therefore, any checks issued from Bank of America that you may have received is no longer valid. We ask that you please do not make the deposit; a replacement check from Wells Fargo Bank is in the process of being issued to you. If your online rebate status is “Approved for Check”, we will be receiving the new check in the next 2 - 3 weeks."
My in house rebate status is still approved - check not mailed. They won't respond to my emails or phone calls.
And the last two times I checked I couldn't even log in to their website.
They are having serious issues of some sort. I hope the sort it out so I can get my rebate.
I submitted rebate late January '08 which was approved in late March. The check never came. I have been sent several emails about delays. The most recent (June) telling me they were changing banks. always the emails promising check in a couple of weeks. They do not answer their phones so I must conclude they have no intention of honoring their rebate. I will have to turn this over to the Federal Trade commission and hope.
Submitted $6 MIR on time, approved and shown on their website, but no check has arrived.
Submitted a query in their website and got reply quickly on 5/27:
<quote>
Your ClubIT MIR check was issued on 05/06/08 but it has not been mailed out due to our recent acquisition. Currently we are on the process of changing banks, checks issued on this date will not clear so we’ve stopped mailing them until we can acquire new checks from the new bank. Unfortunately it will take about 4 weeks before we can start processing checks again, we will process your check as soon as we get this resolved. Sorry for the inconvenience and thank you for your patience and understanding.
</quote>
Submitted another query after a few weeks, no reply every since.
$6.00 Rebate check bounced (account closed)
Now I am out $11.00 ($5 bank charges) It took 3 months to receive the check.
In the last 2 weeks I've e-mailed them twice. No response. And spent hours on the phone...never got past the taped message. Either ringing for many minutes with no answer or get cut off.
Who runs the concern?
I've been pleased with all my internet dealings until I ordered from ClubIT.
Even though ClubIt seems to have come out of bankruptcy to continue operating and has promised rebates from pre-bankruptcy orders, the rebates are still well overdue their most recent promises. Combine that with the phones that are never answered and you would be better off choosing another supplier. It looks like ClubIt will be finished for good very soon.
The item came very quickly which made me happy. However it has now been four months since my rebate was received and approved and they have yet to issue the check. When I call Customer Support, the phone just rings for 5 minutes or so before saying that no one is available to take my call and then hangs up. Some Customer Support they have.
Order a Irock Superman keyboard + mouse with $10 rebate from Clubit and 14.99 from PCUSA. Clubit sent $10 check on 05-24-08 then email came immediately after receiving check to tell me that Clubit is in the process of switching banks and do not cash check--a new one will be issued. I waited and waited and by surfing the web, I just found out that Clubit filed bankruptcy on 05-14-08. RIPOFF!!! Also, can't seem to get my $14.99 check from PCUSA. DOUBLE RIPOFF!!! Someone ought to be going to jail.
ClubIT had ram on sale for $29.99 after 2 rebates. After ordering the ram they contacted me saying the one rebate wasn't valid and to email them if I wanted to cancel the order. I emailed them but their mailbox was full, same when I tried the next day, then I found the ram at my front door. I contacted them to get a full refund, finally by 11/30 they agreed to a refund and they'd pay for return shipping. Even returning the item was a hassle because I had to call ClubIT to schedule a pickup but after taking the day off to do the pickup they said that I have to call them a day or two in advance so they'd have time to call fedex to schedule a pickup. I sent the item and on 12/20 received an email stating that they got the item and my refund would be issued but that it might be delayed because of the christmas season. I never got the refund so I called them up. Apparently 2 days after email saying all was good the customer service rep made a note that I shipped back an empty box and that he contacted me about it. I have no house phone, only a cell, and there were no calls from them on my cell records or any emails, maybe the messenger pigeon got lost. After fighting so long to get a refund why would I send in an empty package, they just wanted to cheated me of the ram and my refund because of a problem with their system and they did. DO NOT BUY FROM THEM!
Reseller Reply
Posted
by
6/9/08 5:53 PM
The customer was informed immediately after we’ve found that the return was an empty box, unfortunately we did not hear back until 5 months later concerning this. We did reply back to the customer’s original email that a refund will be issued shortly based on the tracking information; but this was prior to inspection from our RMA department since we just received the package when the email was sent in. ClubIT operates on a very honest system to ensure the best possible service in the industry and our history ratings show it, there's no reason for us to not issue a refund for an $80 item if it was received as expected.
I had a problem with a ClubIT mail-in rebate. After posting a negative review here, they contacted me and agreed to rectify the problem. It's nice to see a company actively trying to maintain a high score here.
Other than the rebate check problem, my order was fine.
This review was modified by its author, Qubit, on
6/9/08 7:00 PM.
Bought some RAM. Ordering was easy. Not much to say because everything went right. They are now on my short list of companies I will consider using for my next purchase.
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