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"I ordered a Canon T1i from them and I got an Email asking me to confirm the order. When I called, I was informed that this was the camers "body only". It did not include anything that comes normally from Canon with a "body only" camera. No battery, no charger, not even an owners manual. Nothing! All this "standard" stuff was extra cost. I cancelled the order and they did that immediately, no problems there.
If you order from them, be careful! To get the same camera you can pick up at Walmart could end up costing you a lot more."
"ANYONE DEALING WITH THIS COMPANY PLEASE FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU. IMMEDIATELY! I found a camera in my price range and bought it. I paid $40.00 overnight delivery and received confirmation as well as a receipt via e-mail. TWO DAYS later i received a phone call from someone at CloseOut who began to attempt to up sell a different product to me. He began to argue with me and tell me I didn't know anything about cameras or else I would go with what he wanted me to purchase. My original $700 total went up to $1040. He then told me it was in the mail on it's way. A week later it finally arrived. When I opened the package there was the camera body but NO LENSES or CF. I called the company BEGGING them to please send the lenses. He told me he would ship them out that day and they'd be there within a few days.THEY NEVER CAME.I called the company during their "normal business hours" a few times a day for weeks! No one EVER answered. I e-mailed a few times-no response. I then called my credit card company to dispute thecharges since I now had a camera that was useless. I began to do some research on the company and found over a dozen forums, and online publications warning customers to STAY AWAY from this company. I went through all the steps required to dispute the charges with Chase. Chase attempted to get ahold of the company but couldnt. In the final step, I wrote an e-mail to CloseOut telling them since I didn't have a return address to send the useless equipment back, I have made the equipment available for pick-up, should they chose to do that. Again, no response. Chase finally reimbursed me for my $1040.00 total. That was in May. Today, I received a phone call from Chase saying that CloseOut came back and is dismissing my dispute, telling Chase that they NEVER received an e-mail or phone call from me. They are scam artists and this company is a joke. I did some more research and one of their addresses is located in a brooklyn slum and registered as "Close Out Scam." They also have about 15 different phone numbers and a few different company names ("Wholesale Genius" "SLR Genius"). I AM NOT THE FIRST ONE THEY HAVE SCAMMED!"
"Boy did I ever shop with these thieves and I wish I never did. Placed my order on the phone and yes their original prices were incredible; however by the time they got done with me my total came to $1,399. I never received a confirmation but received the order within a few days only to find items were missing that I paid for and that they charged me $59.99 for shipping that was supposed to be free. Also they were closed for the Jewish Holidays and never responded to my email regarding the missing items and shipping charges. After three emails I finally sent them a letter and copied my credit card company. I have been going back and forth with my credit card company and Closeoutgenius is standing up to the fact that I received the missing items and stated that I am committing fraud saying that I did not receive the items - They also stated that the package weighed 15 lbs -it was a mini camcorder and a portable GPS unit and a few small items - I have all the boxes as well as the original box it came in and weighed them all - how about 6 lbs. At this point my credit card company is rebilling me for the $437.96 for the items I did not receive and the shipping - What a rip-off. I suggest people do not get involved with these fast-talkers and thieves. "
"I ordered a Canon 40D DSLR at an incredible price of $269.00. I received a confirmatin email right away. When I checked the website the next day to check the staus of my order, it said it was processing. I called to confirm the status and I was bounced around from one customer service person to the next. When I finally talked with someone, they were more interested in upgrading me to a different body style, that doesn't exist, for $200 more. In addition they claimed the "cheaper" model had a plastic body and wouldn't autofocus.
When I declined that several times, I was then told I needed to purchase a battery, which I don't need since I am upgrading from a Canon 20D and already have the accessories I need. The rep tried to argue with me that the newer model needed a different battery. When I told him again that I don't need accessories and that both models use the same battery, he conceded to say that my order would be shipped in 4-6 weeks.
I check the website and my order was now on backorder status. I cancelled the order as I had the feeling I would never see the camera."
This review was modified by gdiodati on June 06 2009 07:02:39 AM
"I have ordered a sony camera DSCT700 10.1 with an unbelievable price of $160 on their webside 6 weeks and 5days ago. they sent me an confirmation email on the date of purchase, and an back order email 3 days later. I called 5 times during this 5 weeks of waiting, i had to deal with the estern time difference and wait for customers service about 30 each phone call to talk to some stupid guy. I checked on their website before i made my phone call today, they have it listed for $239,90 for the same camera. I asked the guy why they have it on the site for sale, and back order my camera, the guy told me " its back order, the that price is too high, so no body is going to buy it"exact quote! What a stupid excuse! I canceled my order and never order from them again. I have filed an complain with bbb.com that fraud company hired all liers!"
"Ordered a Canon SX10IS, wow what a price. Have been waiting 6 weeks for the item. Glad I pulled up this site, I will be canceling the order since I will never get the item anyway. Yes, I refused all the upgrades also. The customer service really Sucks (when you finally get to talk to someone). "
"Ordered a Garmin Nuvi 260W online for about $100. Everything went through fine. 2 days later got an email to confirm order over the phone which seemed odd. Also, the english and grammar in the email weren't very good which was another tip off. Called to complete and was told if I wanted to 2009 version it would be $50 more, otherwise I was getting a 2007 version. Not listed anywhere on the site. I refused 4 times, then told it was on 2-3 week backorder. It is not going into the 4th week and I haven't heard anything yet. Checked My Account on the website and it is still listed as on backorder. After checking my credit card to make sure it hadn't been charged I canceled the order online.
Like most of these sites that are too good to be true, it was a complete waste of time. "
"I have learned a valuable lesson--ALWAYS research a potential vendor!! I fell victim to the same nonsense listed previously...ordered a Garmin Nuvi 760 for $135--the best price I had seen by $95. got the email stating I needed to call to confirm and got bombarded by useless upgrades. When I argued that I didn't need these upgrades the person got somewhat hostile with me and tried to make me feel stupid. I checked my invoice, what a jump! From $138 to $519!!! I called back--about an hour ordeal and tried to cancel the order. Well, there was a cancellation fee!! I hung up...noticed my credit card had not been charged or even authorized. Thank you Bank Of America!! I called and explained my situation and they said we could treat my card as stolen---now they will never charge my card! The previous posters are correct, PayPal is great for privacy. I will be sticking with sites recommended by ConsumerReports, CNET and Amazon from now on! Lesson learned..."
"I had ordered for a sony camcorder online , and the next day i got a mail saying that I need to call a number for confirmation. The call center guy tells me that the camcorder was out of stock for 4 weeks. When I told him that it did not show anywhere on the site, he started shouting "do u want to wait or cancel" about 2-3 times. I cancelled and immediately kept the phone down."
This review was modified by subbu29 on May 11 2009 11:20:41 AM
"Same story. We called to confirm our order for a Canon camcorder and were bombarded with up-sells, which we declined. The camera never came. The birth of our child (why we wanted the camera) came and is now gone and he'll never be one day old again. When we called three weeks later to see what the holdup was, closeout stated that the camera was on backorder. Jerks. I wrote to Canon. Isn't anyone here a lawyer?"
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![Share](javascript:share_rating({"review_body":"ANYONE DEALING WITH THIS COMPANY PLEASE FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU. IMMEDIATELY!<br>I found a camera in my price range and bought it. I paid $40.00 overnight delivery and received confirmation as well as a receipt via e-mail. TWO DAYS later i received a phone call from someone at CloseOut who began to attempt to up sell a different product to me. He began to argue with me and tell me I didn\u0027t know anything about cameras or else I would go with what he wanted me to purchase. My original $700 total went up to $1040. He then told me it was in the mail on it\u0027s way. A week later it finally arrived. When I opened the package there was the camera body but NO LENSES or CF. I called the company BEGGING them to please send the lenses. He told me he would ship them out that day and they\u0027d be there within a few days.THEY NEVER CAME.I called the company during their \u0022normal business hours\u0022 a few times a day for weeks! No one EVER answered. I e-mailed a few times-no response. I then called my credit card company to dispute thecharges since I now had a camera that was useless. I began to do some research on the company and found over a dozen forums, and online publications warning customers to STAY AWAY from this company. I went through all the steps required to dispute the charges with Chase. Chase attempted to get ahold of the company but couldnt. In the final step, I wrote an e-mail to CloseOut telling them since I didn\u0027t have a return address to send the useless equipment back, I have made the equipment available for pick-up, should they chose to do that. Again, no response. Chase finally reimbursed me for my $1040.00 total. That was in May. Today, I received a phone call from Chase saying that CloseOut came back and is dismissing my dispute, telling Chase that they NEVER received an e-mail or phone call from me. They are scam artists and this company is a joke. I did some more research and one of their addresses is located in a brooklyn slum and registered as \u0022Close Out Scam.\u0022 They also have about 15 different phone numbers and a few different company names (\u0022Wholesale Genius\u0022 \u0022SLR Genius\u0022). I AM NOT THE FIRST ONE THEY HAVE SCAMMED!","link":"http:\/\/www.resellerratings.com\/store\/Closeout_Genius\/comment\/494947#comment494947","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Closeout_Genius.jpg","store_name":"Closeout Genius (SLRGenius, PlasmaGenius, Closeout Genius, AllPCGenius, ProjectorGenius, ReceiverGen","username":"dh920","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Boy did I ever shop with these thieves and I wish I never did. Placed my order on the phone and yes their original prices were incredible; however by the time they got done with me my total came to $1,399. I never received a confirmation but received the order within a few days only to find items were missing that I paid for and that they charged me $59.99 for shipping that was supposed to be free. Also they were closed for the Jewish Holidays and never responded to my email regarding the missing items and shipping charges. After three emails I finally sent them a letter and copied my credit card company. I have been going back and forth with my credit card company and Closeoutgenius is standing up to the fact that I received the missing items and stated that I am committing fraud saying that I did not receive the items - They also stated that the package weighed 15 lbs -it was a mini camcorder and a portable GPS unit and a few small items - I have all the boxes as well as the original box it came in and weighed them all - how about 6 lbs. At this point my credit card company is rebilling me for the $437.96 for the items I did not receive and the shipping - What a rip-off. I suggest people do not get involved with these fast-talkers and thieves. ","link":"http:\/\/www.resellerratings.com\/store\/Closeout_Genius\/comment\/491488#comment491488","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Closeout_Genius.jpg","store_name":"Closeout Genius (SLRGenius, PlasmaGenius, Closeout Genius, AllPCGenius, ProjectorGenius, ReceiverGen","username":"argeig","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Canon 40D DSLR at an incredible price of $269.00. I received a confirmatin email right away. When I checked the website the next day to check the staus of my order, it said it was processing. I called to confirm the status and I was bounced around from one customer service person to the next. When I finally talked with someone, they were more interested in upgrading me to a different body style, that doesn\u0027t exist, for $200 more. In addition they claimed the \u0022cheaper\u0022 model had a plastic body and wouldn\u0027t autofocus. <br><br>When I declined that several times, I was then told I needed to purchase a battery, which I don\u0027t need since I am upgrading from a Canon 20D and already have the accessories I need. The rep tried to argue with me that the newer model needed a different battery. When I told him again that I don\u0027t need accessories and that both models use the same battery, he conceded to say that my order would be shipped in 4-6 weeks. <br><br>I check the website and my order was now on backorder status. I cancelled the order as I had the feeling I would never see the camera.","link":"http:\/\/www.resellerratings.com\/store\/Closeout_Genius\/comment\/472139#comment472139","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Closeout_Genius.jpg","store_name":"Closeout Genius (SLRGenius, PlasmaGenius, Closeout Genius, AllPCGenius, ProjectorGenius, ReceiverGen","username":"gdiodati","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered a sony camera DSCT700 10.1 with an unbelievable price of $160 on their webside 6 weeks and 5days ago. they sent me an confirmation email on the date of purchase, and an back order email 3 days later. I called 5 times during this 5 weeks of waiting, i had to deal with the estern time difference and wait for customers service about 30 each phone call to talk to some stupid guy. I checked on their website before i made my phone call today, they have it listed for $239,90 for the same camera. I asked the guy why they have it on the site for sale, and back order my camera, the guy told me \u0022 its back order, the that price is too high, so no body is going to buy it\u0022exact quote! What a stupid excuse! I canceled my order and never order from them again. I have filed an complain with bbb.com that fraud company hired all liers!","link":"http:\/\/www.resellerratings.com\/store\/Closeout_Genius\/comment\/464658#comment464658","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Closeout_Genius.jpg","store_name":"Closeout Genius (SLRGenius, PlasmaGenius, Closeout Genius, AllPCGenius, ProjectorGenius, ReceiverGen","username":"0843649528","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a Canon SX10IS, wow what a price. Have been waiting 6 weeks for the item. Glad I pulled up this site, I will be canceling the order since I will never get the item anyway. Yes, I refused all the upgrades also. The customer service really Sucks (when you finally get to talk to someone). ","link":"http:\/\/www.resellerratings.com\/store\/Closeout_Genius\/comment\/462263#comment462263","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Closeout_Genius.jpg","store_name":"Closeout Genius (SLRGenius, PlasmaGenius, Closeout Genius, AllPCGenius, ProjectorGenius, ReceiverGen","username":"bs1977","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a Garmin Nuvi 260W online for about $100. Everything went through fine. 2 days later got an email to confirm order over the phone which seemed odd. Also, the english and grammar in the email weren\u0027t very good which was another tip off. Called to complete and was told if I wanted to 2009 version it would be $50 more, otherwise I was getting a 2007 version. Not listed anywhere on the site. I refused 4 times, then told it was on 2-3 week backorder. It is not going into the 4th week and I haven\u0027t heard anything yet. Checked My Account on the website and it is still listed as on backorder. After checking my credit card to make sure it hadn\u0027t been charged I canceled the order online. <br><br>Like most of these sites that are too good to be true, it was a complete waste of time. ","link":"http:\/\/www.resellerratings.com\/store\/Closeout_Genius\/comment\/460985#comment460985","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Closeout_Genius.jpg","store_name":"Closeout Genius (SLRGenius, PlasmaGenius, Closeout Genius, AllPCGenius, ProjectorGenius, ReceiverGen","username":"kking8201","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have learned a valuable lesson--ALWAYS research a potential vendor!! I fell victim to the same nonsense listed previously...ordered a Garmin Nuvi 760 for $135--the best price I had seen by $95. got the email stating I needed to call to confirm and got bombarded by useless upgrades. When I argued that I didn\u0027t need these upgrades the person got somewhat hostile with me and tried to make me feel stupid. I checked my invoice, what a jump! From $138 to $519!!! I called back--about an hour ordeal and tried to cancel the order. Well, there was a cancellation fee!! I hung up...noticed my credit card had not been charged or even authorized. Thank you Bank Of America!! I called and explained my situation and they said we could treat my card as stolen---now they will never charge my card! The previous posters are correct, PayPal is great for privacy. I will be sticking with sites recommended by ConsumerReports, CNET and Amazon from now on!<br>Lesson learned...","link":"http:\/\/www.resellerratings.com\/store\/Closeout_Genius\/comment\/459737#comment459737","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Closeout_Genius.jpg","store_name":"Closeout Genius (SLRGenius, PlasmaGenius, Closeout Genius, AllPCGenius, ProjectorGenius, ReceiverGen","username":"stephers24","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had ordered for a sony camcorder online , and the next day i got a mail saying that I need to call a number for confirmation. The call center guy tells me that the camcorder was out of stock for 4 weeks. When I told him that it did not show anywhere on the site, he started shouting \u0022do u want to wait or cancel\u0022 about 2-3 times. I cancelled and immediately kept the phone down.","link":"http:\/\/www.resellerratings.com\/store\/Closeout_Genius\/comment\/459559#comment459559","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Closeout_Genius.jpg","store_name":"Closeout Genius (SLRGenius, PlasmaGenius, Closeout Genius, AllPCGenius, ProjectorGenius, ReceiverGen","username":"subbu29","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Same story. We called to confirm our order for a Canon camcorder and were bombarded with up-sells, which we declined. The camera never came. The birth of our child (why we wanted the camera) came and is now gone and he\u0027ll never be one day old again. When we called three weeks later to see what the holdup was, closeout stated that the camera was on backorder. Jerks. I wrote to Canon. Isn\u0027t anyone here a lawyer?","link":"http:\/\/www.resellerratings.com\/store\/Closeout_Genius\/comment\/459549#comment459549","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Closeout_Genius.jpg","store_name":"Closeout Genius (SLRGenius, PlasmaGenius, Closeout Genius, AllPCGenius, ProjectorGenius, ReceiverGen","username":"blueshifter","rating":"1"}, "single");){kind=link}
"I ordered a Canon T1i from them and I got an Email asking me to confirm the order. When I called, I was informed that this was the camers "body only". It did not include anything that comes normally from Canon with a "body only" camera. No battery, no charger, not even an owners manual. Nothing! All this "standard" stuff was extra cost. I cancelled the order and they did that immediately, no problems there.
If you order from them, be careful! To get the same camera you can pick up at Walmart could end up costing you a lot more."