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Full Rating Profile
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    • option not available UPS Ground
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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

40 Customer Reviews

Rating 6/10
3/5
modified review posted

"Will post once order received."

modified review This review was modified by sjthom on December 18 2013 04:17:28 PM


Rating 10/10
5/5
modified review posted

"I have made several purchases from Classic and have had no issues whatsoever. The poor reviews are a surprise and I suspect they may have been planted by a ringer for another company, or just someone who is bent on doing harm to a retailer."

modified review This review was modified by spymasterjohn on November 29 2013 10:24:16 AM

Rating 10/10
5/5
modified review posted

"I placed my 3rd order with Classic Firearms today. I got a Fantastic price on my latest handgun purchase via Classicfirearms . com. You just can NOT Beat the Prices @ ClassicFirearms!!

Not to mention the EXCELLENT customer service that they consistently provide!!

You just can NOT GO WRONG with Classic Firearms!
"


Rating 8/10
4/5
modified review posted

"I was extremely happy to find someone carrying hex receiver 91/30 mosins, and although the price was a little higher than I was hoping to spend it was the cheapest I've been able to find them. The rifle was packaged very well and delivered to my FFL within 5 days of ordering. The rifle appeared to be in unissued or excellent used condition. I could not find any marks in the stock or marring in the bluing. The only real problem I had with them was that their website is a bit user unfriendly and I had to call them to get some information. That was not really a big deal, but the person I spoke to was not very friendly and even bordered on being rude. I had a simple question about something that I could not find out anywhere on their website and they acted as if I should have already known despite it being the first time I had ever dealt with them or even seen their site for that matter. If they had been friendly at all when I called I would have rated them higher. Their communication regarding the order was excellent. I received e-mail updates every time there was a status change in the order, including when it was signed for on delivery and a name. Overall I had a very good experience with them."

modified review This review was modified by atslugger on August 15 2013 05:35:51 PM

Rating 2/10
1/5
modified review posted

"Classic firearms is a very rude company with poor customer service and communication. They had a promotion for expedited processing and shipping of 1-2 days, which did not differ in time from a normal purchase. When contacting them, they implied that I was wrong and it was not a sale, so I contacted them again saying that's not what I said, I said promotion. They in turn replied that I was confused with another site and that I was wrong and it was neither a promotion and what part do I not understand? After explaining my situation they only replied OK...

This is what made me very furious. In their about us section Classic firearms states that "Customer satisfaction has always been and will always be our #1 goal. We constantly are developing and implementing new processes, technology, and infrastructure to assist our passion towards complete customer satisfaction".

This was not the case with me and when I told them about it, they told me to stop emailing them and that my problem was petty. No other people have complained about it, and they have bigger issues to deal with than my satisfaction.

"So far, you are the ONLY complaint, so I think we are doing just fine". -Classic Firearms

Do not deal with this bible beating company. They are very rude and do not care about their customers.
"

modified review This review was modified by Alphagunner on July 26 2013 10:54:27 AM

Rating 2/10
1/5
modified review posted

"Classic Arms has horrible customer service and very deceptive advertising. I purchased an AK advertised as new in description and in all the reviews for the product. I received an obviously used (used sale tag still looped around trigger guard) and banged up AK. The AK actually had a large gash where the bluing came off on the gas tube. When I called they said that as long as it works it's not their problem. I was able to convince them to take it back, and refund shipping one of the ways. Spoke with Rick (the manager) and he assured me it wasn't used despite what my eyes would lead me to believe. "

modified review This review was modified by pipboy9000 on June 28 2013 11:37:13 AM

Rating 2/10
1/5
modified review posted

"Based on their customer service, this company does not deserve to be in business. I placed an order for a rifle and selected an FFL dealer from their listing. I later discovered that the dealer did not participate in facilitating gun transfers. When I sent them the name of a local FFL dealer who would do the transfer, they told me their policy was to charge $25 for a change of order. When I pointed out that I selected a FF dealer based on the listing on their own website, they told me I should have checked it out first instead of relying on them. I punctuated my comments with a few choice curse words (which upset their delicate sensibilities) and cancelled the order. These folks dont have the brains of the bullets they sell."


Rating 2/10
1/5
modified review posted

"I have spent thousands of dollars with this company,my first bad experience with classic arms was the first purchase I made with them. I bought two mosins and took a mind set of not being denied to get them . The lady that answered the phone acted like I was bothering her when I called regarding the status of my FFL and order status, she is nothing short of rude and thats putting it nicely, but i was very pleased with the guns I got ,so I continued to buy guns just by my computer nothing over the phone, last night I ordered another gun online and saw the next day I saw they had received new batch of guns in a more desirable configuration so I called them to cancel the order I put in last night and told the lady on the phone I wanted a gun that they just got in instead she was rude again this time and she gave me the wrong total ,(no big deal)so I called her back a few minutes later and i said we must have got our wires crossed and told her what I wanted, she put me on hold for a while then when she came back on she told me she talked to the lady that took my order and she said thats not what you said ,REALLY! First of all I never expressed any blame to the lady that took my order and secondly the whole time I was talking to her my friend was sitting next to me and heard me tell her what I asked for in the first place , what a sorry excuse for an employee , she needs to get a different job,and the owner needs to get a clue when there is talk forums on the Internet about people writing in about how rude she is there is something wrong but on the bright side she cured my mosinitis because they won;t see another nickel from me. Good product good prices, but I shouldn't have to feel like I have to kiss butt to get what I want !
"

modified review This review was modified by Dirt516 on May 23 2013 09:50:28 PM

Rating 6/10
3/5
modified review posted

"Order one rifle from them and everything came as expected. However, when I tried to order a scope to fit the rifle they directed customers to call and after 10 or so tries I gave up and finally picked up a scope and adapter at a gun show.

Shipping is no bargain but my order was handled properly. If they had adequate staff they would have received double the order. I'm trying one more time for another Mosin Nagant - I don't mind too much trying for another low-priced gun but given their lack of response to phone calls and poor reviews by other customers who had issues I don't think I'll go for anything expensive, and the AR-15 they feature looks good and they were honest in disclosing potential feed issues with one brand of mag, to their credit.
"

modified review This review was modified by Steamtrainman on May 05 2013 07:57:09 PM

Rating 2/10
1/5
modified review posted

"For one order of ammo I was 37 dollars to ship. I ordered two cases which was 91 dollars. I didn't see the error until later and called. They would not help me. So I emailed them and they said they could not help me. So had I placed two separate orders it would have been much cheaper shipping but instead they overcharged and are not willing to do anything. "


Rating 10/10
5/5
modified review posted

"Ordered and received a excellent condition m44 from the guys over at classic firearms, good company to deal with, just placed a second order for another m44 and a third order for a k31 bayonet."


Rating 10/10
5/5
modified review posted

"I bought a military surplus Romanian Tokarev pistol. It arrived quickly and in great condition. The bore is mirror bright and perfectly smooth. The finish is very good with only two small rub marks on the left side of the slide. It shoots great and I'm very pleased. This was my first purchase from them and I plan to place more orders in the future."


Rating 10/10
5/5
modified review posted

"I have purchased 5 firearms from Classic Firearms and everyone that they sent has been an absolute beauty. They are very responsive when I email and considering how busy all online stores are these days, Classic Firearms gives great Customer Service. I too cannot understand the negative reviews as I have been given nothing but excellent service and the products are excellent."


Rating 10/10
5/5
modified review posted

"I've done business with these folks multiple times in the last few years, they are top notch, professional, and convenient. As a lover of collecting I would highly recommend them to anyone interested in getting their hands on a top quality piece of history!"


Rating 10/10
5/5
modified review posted

"Classic Firearms is the best site for collectors, enthusiasts, people in search of home defense, and quality imported firearms I have encountered on the internet.

Customer friendly, reasonable pricing, maximum availability in unique shortage situations... they've got it covered. Check all their weapons out. I've never had to return one, or had issues with FTF's on some really old rifles, etc.

They are Top-notch, user friendly, and not shady in the least. I will continue to buy from CF!!!!
"


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