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11 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Citrus_Micro","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Citrus_Micro.jpg","store_name":"Citrus Micro","store_rating":"7.05","total_reviews":"11"}, "store");)
1/5
posted Jan-26-2010 
This review was modified by ttd on January 29 2010 07:19:28 AM 
reply posted May-21-2010 “Hello ttd,
We understand and am very sorry you are frustrated about your last order you placed with us for an End of Life product that you wished to still try to get 1 unit of.
I see you placed total of 2 orders with us, plus the one End of Life product order and we did RMA for product you bought from another company (but brand we carry).
Looks like all your order shipped with-in 1 business day (one same day, the other was placed after cut-off so it shipped the next morning).
I also see why you may be upset - looks like customer service locked your account so you can not place orders any more. Looks as you had some troubles talking with couple different staff members and customer service selected to no longer leave your account active (are no more open orders or account balance(s)).
I'm looking over the shipping on your order, it was 21 lbs that took 2 boxes to ship. The shipping rate was $9.10. Considering the weight and number of boxes, really no way to ship product for less money.
I see in contact note you felt shipping should be less than $3ish for 2 boxes with weight of 21 lbs
We are very sorry about this, however its just not possible to ship a package UPS for $3 range any more. UPS has a min. of over $6 and that is just for 1 box under 1 lbs and with no insurance or signature (these cost more).
Also looking our CRM records, maybe you contacted us from another telephone of location (if you really did make contact) - the only records we really have is when we tried to reach you to inform you of your end of life order having to be canceled and credit was issued for you, and then again later when you still never made contact credit was given - then I see you called and have some problems (talking at) staff members so your account became locked at that time.
If I may in looking over records from Intellinet, actually I see that seems to be why you wanted to order End of Life product, they informed you that there maybe another shipment or the item may have replacement coming to us at Citrus Micro.com
We understand how that could upset you, however please understand we just can not leave your order open for something that may or may not happen or come.
Again we are so sorry that we had to lock your account and not allow you to shop our site.
Sometimes that/this just for the best ttd.
We really do wish you would of taken the time to talk with us and do wish you well.
Warm Regards,
Citrus Micro.com
”
reply posted May-21-2010 “Hello,
We are sorry that you had troubles with your order.
I see you placed an order for End of Life Antec P182 case.
Looks as it took couple of days for reps here to reach you (they did try many times each day).
When they reached you offered you a lab sample case that you took.
We are very sorry, our rep should of told you that lab samples do not ship the same day, we ship lab orders once a week.
You placed your order after hours on 12-22, on 12-30 you made contact back to us and changed to lab sample case, at that time our rep should of told informed you that Friday the (01-01-2010) 1st is a non-shipping day and our warehouse is closed so all lab samples from this week will ship 01-05-2010 (and yours did).
We are very sorry about that 2 day holiday delay in shipping.
Please understand if we could of made it a non-holiday for you we would of as we have every intend of keeping great clients like you happy with us and hope you will try us again.
Thanks so much for taking your time to post ByrdBirfB1rd and hope you are enjoying that P182 lab sample for $48!
Warm Regards,
Citrus Micro.com”
reply posted Oct-21-2009 “Thanks nicknp!
CitrusMicro.com”
reply posted Oct-29-2008 “Thank you for taking the time to post your informative review here pacho2.
We like to first take a moment to greatly apologize for any inconvenience caused
by this uncommon situation, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services or that of our venders.
At your earliest convenience, please contact Paul back at 630-868-3232 x112 or by email
at Paul.M@citrusmicro.com.
Of course please if you will consider that this product came with manufactures warranty only, however we still did help you of course, and tried to with the second board you had troubles with sometime after placing the order with us.
With the changes at Epox (hence all sales of Epox board(s) was "as is" and all sales final, as well well many/most all of the boards in the final sales was only $5 to $20 each, plus we did test each MB before shipping them because of all these changes at Epox) - they are not fast to reply back.
I'm sure you're right in not getting a return email or such back, however we can't find a email that was not replied to.
So please if you would make contact as maybe email never came through or something the like.
We appreciate your patience and understanding and look forward to hearing back soon from you.
Regards,
CitrusMicro.com
”
reply posted Oct-29-2008 “Thank you so much tictoc4277 - we look forward to many years of providing you great service, prices and the products you need and want!
Regards,
CitrusMicro.com”
reply posted Oct-29-2008 “Thank you so much for your business ofacto and taking the time write an informative review of us!
Please remember us for your next projects...
Regards,
CitrusMicro.com”
reply posted Oct-29-2008 “Hi happy1234 - Thank you for the great review and taking the time to post! We look forward to hearing again from you soon...
Regards,
CitrusMicro.com”
reply posted Oct-29-2008 “Thank you finsfan for taking the time to post your informative review.
We greatly apologize for any inconvenience caused by this unusual situation or mis-understanding, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services here at CitrusMicro.com.
I'm not sure what you have ordered, however most items we carry only have exchange or manufacturers warranty on them.
And please do contact us at your earliest convenience as we see no incoming email or tickets that have not been addressed during this time.
Please contact our Client Relations Manager at 630-868-3232 x1 or can email Paul at Paul.M@CitrusMicro.com.
We appreciate your patience and understanding in this matter and wish we would of known this (or saw this) sooner. Again, please, always contact us, we always like to hear from you.
Regards,
CitrusMicro.com
”
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This review was modified by 
![Share](javascript:share_rating({"review_body":"NOT Impressed. Pathetic Excuse for a Company. Firstly they Overcharge significant amounts on shipping. They WILL NOT use 3rd party shipper account numbers because of \u0022Company Policy\u0022. Of the 6 orders we placed, they were ALL VERY Bad experiences. Shipping delays, excuses, lies, and Very Unprofessional. The LAST order had a few week lead time. We could live with that. We could NOT live with being lied to. We were told for several weeks that the order was on the boat from China. When we were finally fed up, we called Intellinet. They Informed me that The item was discontinued and they Had NO intentions of even manufacturing them again. Our credit card was charged to include shipping, AND THE ITEM WAS NEVER ORDERED. They will not refund the amount to Our credit card. How pathetic. They will Not return phone calls, and they will not supply the name of a supuervisor citing \u0022 They are the Supervisor \u0022. Then when asked about the owner of the company they simply reply THEY ARE THE OWNERS. As far as we are concerned, they can choke on the $39.49 they charged us for Nothing. We have No intensions of Ever using the \u0022IN STORE\u0022 credit. <br>1\/29\/10 - FANTASTIC SUPRISE - Today We Discovered the Beauty of a \u0022CHARGE BACK\u0022 - Thank you VISA","link":"http:\/\/www.resellerratings.com\/store\/Citrus_Micro\/review\/535491#comment535491","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Citrus_Micro.jpg","store_name":"Citrus Micro","username":"ttd","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BAD COMPANY<br><br>Not on the ball with anything. Customer service is nice but they didn\u0027t do what they said they were gonna do. Ended up taking weeks for my computer case just to ship. JUST TO SHIP. ","link":"http:\/\/www.resellerratings.com\/store\/Citrus_Micro\/review\/527536#comment527536","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Citrus_Micro.jpg","store_name":"Citrus Micro","username":"ByrdBirdB1rd","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I found citrusmicro.com searching for a hard to find product. My item was shipped instantly it seemed. I would definitely purchase from them again.","link":"http:\/\/www.resellerratings.com\/store\/Citrus_Micro\/review\/480402#comment480402","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Citrus_Micro.jpg","store_name":"Citrus Micro","username":"nicknp","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a disfunctional Epox motherboard from Citrus Micro. It didn\u0027t boot, there was no display, the CD tray would lock up, etc. I did receive an RMA from Epox but after the \u0022repair\u0022 the motherboard showed no sign of improvement whatsoever. I think they just repackaged it and sent it back. I wanted to get at least some money back from either Citrus Micro or Epox but <br>all my emails and phone calls were ignored. To be fair Paul, a customer representative from Citrus Micro, did help with getting the RMA, since, as it truned out, Epox website was left unmonitored and therefore useless. However, after the motherboard was returned, he too stopped answering my emails. This is how much Citrus Micro cares about customer satisfaction. ","link":"http:\/\/www.resellerratings.com\/store\/Citrus_Micro\/review\/342689#comment342689","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Citrus_Micro.jpg","store_name":"Citrus Micro","username":"pacho2","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great prices, best part is they actually talk to you directly when you call in - special order items also in the past for us.<br><br>Nice to see such good service combined with some good prices.","link":"http:\/\/www.resellerratings.com\/store\/Citrus_Micro\/review\/336290#comment336290","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Citrus_Micro.jpg","store_name":"Citrus Micro","username":"tictoc4277","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have actually order a couple of smaller items since this invoice I\u0027m listing here on this review. I\u0027ve always been extremely happy with Citrus Micro. I\u0027ve talked with them on the phone and by e-mail. They are very polite, helpful, and honest. Each time I\u0027ve ordered I have contacted Citrus Micro by phone or e-mail, they have treated me the same whether it was a large order or a small order. Great customer service, something I seem to have a hard time finding these days.","link":"http:\/\/www.resellerratings.com\/store\/Citrus_Micro\/review\/336198#comment336198","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Citrus_Micro.jpg","store_name":"Citrus Micro","username":"Terry.b","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They offer a very personal level of service. Item was shipped fast and they even called me to inform me the item was shipping. Got a great deal on an Epox motherboard. Item arrived well packaged and exactly as described. ","link":"http:\/\/www.resellerratings.com\/store\/Citrus_Micro\/review\/324653#comment324653","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Citrus_Micro.jpg","store_name":"Citrus Micro","username":"ofacto","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fantastic Price, and great customer service.<br>The price they had for motherboards , is the best Ive ever seen, for the quality of board that was offered for sale.","link":"http:\/\/www.resellerratings.com\/store\/Citrus_Micro\/review\/324116#comment324116","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Citrus_Micro.jpg","store_name":"Citrus Micro","username":"happy1234","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Poor service, requested a refund on a product and they continued to beat around the bush. Have not returned e-mails. Don\u0027t do business with these crooks!","link":"http:\/\/www.resellerratings.com\/store\/Citrus_Micro\/review\/319856#comment319856","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Citrus_Micro.jpg","store_name":"Citrus Micro","username":"finsfan1983","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great company to do business with!<br><br>They help match the right products for our business every time and at a price that is almost always impossible to beat.<br><br>Website is easy to find items.","link":"http:\/\/www.resellerratings.com\/store\/Citrus_Micro\/review\/268219#comment268219","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Citrus_Micro.jpg","store_name":"Citrus Micro","username":"scs","rating":"5"}, "single");){kind=link}
"Order shipped same day (was Xerox Solid Ink Printer) and bunch of supplies. Excellent service, when I called in, I actually got to talk to a real person. Prices was best I could find. Like the fact can see (and confirm) it's a safe shopping website right on the front page."