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107 reviews 
posted Apr-23-2010 “Angela,
We apologize for the inconvenience we may have caused you, our records indicate your refund was issued on the same day of your posting and should have processed into your charge card 3-5 business days after.
We would like to resolve this issue to your satisfaction, if you are still interested in purchasing another notebook or any item on our website please contact me directly at ernie@help.circuitcity.com so I may assist you in getting the best possible price on your purchase.
Hope to hear from you,
Ernie E.
Customer Relations / CC”
posted Aug-15-2011 “Thank you!! We pride ourselves on delivering our customers an exceptional experience.. Hope you enjoy your new purchase. Do write in to us at comments@syx.com for any suggestions, feedback or queries. Regards, CircuitCity Customer Service”
posted Jan-25-2011 “Wilfred,
Our records indicate that 3 UPS Pre-paid return labels were sent to you, we are unsure why you were unable to retrieve these labels and we apologize for any inconvenience caused.
Please contact me at ernie@help.circuitcity.com if you require any additional assistance.
Best Regards,
Ernie E.
Customer Relations / CC”
posted May-04-2010 “Blake,
We're sorry your first order with us was not satisfactory.
All of our orders must be verified by our Credit Card department for accuracy, not only to protect the company but also the consumer. We apologize if this inconvenienced you in anyway.
I tried to contact you at the phone number provided however was unsuccessful in reaching you. We would like to resolve this issue to your complete satisfaction and if you are still in the market for a Notebook I would like to assist you with your purchase to assure you get the best possible price on your item.
Please contact me at your earliest convenience so we can work this issue out together.
Looking forward to hearing from you,
Ernie E.
Customer Relations / CC”
posted Apr-23-2010 “Mr. Guan,
Our records indicate your order was not able to be fulfilled as per our Credit Card department your international credit card was not accepted.
As per our Terms and Conditions listed on your checkout screen international credit cards are only accepted from certain countries. This information was available to you at the checkout screen where the credit card information was requested.
We apologize that you were inconvenienced by this and if there is anything I may do to further assist you please contact me at ernie@help.circuitcity.com
Best Regards,
Ernie E.
Customer Relations / CC”
posted Oct-18-2011 “Thank you for your appreciation! We are inspired even more to excel our customer's expectations.
Regards,
CircuitCity Customer Service”
posted Nov-25-2011 “Dear customer,
Thank you for your feedback ! As a standard procedure, we do send Order updates to customer's e-mail id for order confirmation and shipment Tracking # etc. Plz let us know if you have not received such an update yet at comments@syx.com alongwith your order No.
Regards,
CircuitCity Customer Service”
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![Share](javascript:share_rating({"review_body":"I purchased a laptop one morning from Circuit City, and to my AMAZEMENT it arrived the VERY NEXT afternoon before 1 p.m.! I did not pay extra for shipping, I figured I would be waiting 5-7 days. <br> Unfortunately the hard drive was bad :( I SO dreaded having to deal with returning an internet purchase. WELL, I did not need to. I placed a call at 7:30 in the morning, immediately got a HUMANBEING that I could understand :) She made it so smooth, simple and quick I was shocked. Within five minutes she had gotten my return approved and started the process of sending me a new laptop. No questions asked! I received the new laptop THE VERY NEXT MORNING! I could not believe it. Before I called I also emailed their customer service (in case I did not get time to call). I received a response from email that day too. It was personal and informative and he had already checked my account and saw that I had returned it. <br>OVERALL I am VERY pleased and will definately use CC again! GREAT CUSTOMER SERVICE!!","link":"http:\/\/www.resellerratings.com\/store\/Circuit_City\/comment\/831963#comment831963","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Circuit_City.jpg","store_name":"Circuit City \/ SYX","username":"CourtneyB","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After receiving the item ordered & discovering that it did not work, I called customer service to request a RA number & prepaid return label. I felt that since the item did not work I shouldn\u0027t have to pay to return it. The first rep I spoke to was very rude and unhelpful. After insisting on a prepaid return label, she said she would email it to me but never did. I called back again the next day, spoke with a gentleman who said he would send it right out, but sent general return instructions, no prepaid label. When I called back a third time I was lucky & got a lady who was polite, helpful & stayed on the line till I received what I needed. Overall my experience was not positive. ","link":"http:\/\/www.resellerratings.com\/store\/Circuit_City\/comment\/658655#comment658655","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Circuit_City.jpg","store_name":"Circuit City \/ SYX","username":"barney602","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed an order for a laptop and paid via PayPal checkout. I received a phone call and emails stating that my order was pending and they needed to verify that I actually placed the order (how convenient???)<br><br>I called up and was greeted by a rude employee who told me that my ship-to address was not valid (was going to a STE which happens to be a UPS Store) and that there was no way for them to change the ship to address without cancelling the order... however he didn\u0027t cancel my order.<br><br>I called up another time to customer service and was once again greeted by another employee who was apparently pissed she had to work on a Sunday (boohoo... it\u0027s a job... in this economy you should be happy) and told me the same thing and asked if I wanted to cancel the order. Duh. If you won\u0027t ship to the address I specify I\u0027m certainly not going to donate $679.99<br><br>I haven\u0027t gotten the refund back yet or any information that the order was cancelled (even though she insisted) and have re-placed the order.<br><br>I\u0027m hoping my second run-in with this company is better than the first otherwise I\u0027ll be leaving another bad review.","link":"http:\/\/www.resellerratings.com\/store\/Circuit_City\/comment\/560049#comment560049","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Circuit_City.jpg","store_name":"Circuit City \/ SYX","username":"ifixipodsfast","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I order Canon 5D kit today, but after I checked out. Someone from this website called me and told me that they don\u0027t accept international credit card. However, the money has been taken out of my account. Then I called my bank and circuit to find out problem. It seems that it needs to take at least 2 weeks for me to get my money back. And I am even not sure of it until I get my money back. I need the camera as soon as possible, and this experience waste me a lot of time. Why they didn\u0027t mention that they don\u0027t accept international card before check out! And why they don\u0027t accept international card which I used on Amazon many times with no problem!","link":"http:\/\/www.resellerratings.com\/store\/Circuit_City\/comment\/558757#comment558757","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Circuit_City.jpg","store_name":"Circuit City \/ SYX","username":"guanguan007","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wonderful shopping experience. Best price, best picture.","link":"http:\/\/www.resellerratings.com\/store\/Circuit_City\/comment\/877754#comment877754","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Circuit_City.jpg","store_name":"Circuit City \/ SYX","username":"briderjac","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The player arrived on time and in great shape. I was completely happy with the player, and extremely pleased about the price! I found the exact same model at a local Best Buy for $131.00 - saved a bunch of money! The player works great, and I love the features!<br><br>I will use Circuit City again when I need a similar item!","link":"http:\/\/www.resellerratings.com\/store\/Circuit_City\/comment\/535316#comment535316","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Circuit_City.jpg","store_name":"Circuit City \/ SYX","username":"TubaKhan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The Gateway Desktop has been very good. We have enjoyed the new PC and expeted we will have it for along time. ","link":"http:\/\/www.resellerratings.com\/store\/Circuit_City\/comment\/895817#comment895817","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Circuit_City.jpg","store_name":"Circuit City \/ SYX","username":"serroze","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Magellan GPS (refurb) for my son\u0027s birthday. It looks brand new, couldn\u0027t tell that it was refurbished at all. Charged it up and it worked perfectly. I would recommend this to anyone....great deal for the price.","link":"http:\/\/www.resellerratings.com\/store\/Circuit_City\/comment\/538921#comment538921","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Circuit_City.jpg","store_name":"Circuit City \/ SYX","username":"elloree21","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good - keep me informed about the progress of my order.","link":"http:\/\/www.resellerratings.com\/store\/Circuit_City\/comment\/947469#comment947469","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Circuit_City.jpg","store_name":"Circuit City \/ SYX","username":"gjshutte","rating":"5"}, "single");){kind=link}
"Circuit City has had my money for TWO defective desktops for two months. I thought initially I had just received a dud, as the desktop was DOA. Even though it was visably damaged, with no damage to the box or shipping materials. I asked for an exchange. After a week for shipping it back, a week for them to "process" the return, another week for shipping the replacement, I finally received a second unit. It worked for about 2 hours before it died, and never came back on. I again got a RA, this time for a refund. The process is entirely TOO SLOW. If they ship a defective product, they need to speed up the process and shipping method on the return. Not go the cheapest slowest route. Here it is, almost two months after my original order and more than a month after the second unit, I STILL HAVE NO REFUND. After calling AGAIN, I'm told the refund was processed incorrectly and I should have my money in 24-48 hours. We'll see. If I don't, I'm filing complaints with every agency from the BBB to the FTC. Never once have they offered any consolation; no discounts, credits, NOTHING.
Shame on you Circuit City. This is not how you get repeat customers."