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Store Rating and Reviews Circuit City / SYX

Homepage: http://www.circuitcity.com Shop Now at Circuit City / SYX

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Overall Customer Satisfaction Rating  
Six-Month Rating: 8.69 / 10
Six-Month Reviews: 145
Lifetime Reviews: 146

   


Lifetime Rating: 8.70 / 10
All Stores Avg.: 7.94
7.18 Pricing of Products and Services
8.00 Likelihood of Future Purchases
7.80 Shipping and Packaging
7.31 Customer Service
7.50 Return or Replacement
Show Reviews Read all 146 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
7795 W FLAGLER STREET
customer support email:
http://www.circuitcity.com/sectors/Help/email.asp
phone:
1-800-THE-CITY
customer support:
1-800-THE-CITY
business hours (est):
24HRS A DAY 7 DAYS A WEEK

FAX:


Trust and Ethics Policy
 Circuit City / SYX Customer Reviews
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Reviews 1 - 15 of 146
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Featured Customer Review
Very Satisfied
Reviewer: asap168
Click Here to See the Profile for asap168

11/3/09 11:26 AM
I am very happy with the whole shopping experience.  
 
I brought an Acer Laptop (with Windows Vista and free upgrade to Win7) back in Sep. The Vista was not performed too well. I planned to install my XP to it, but Acer website did not provide any XP driver.  
 
I was surprised that I found out can return it within 30 days and get the full refund. I placed a ... Read More

This review was modified by its author, asap168, on 11/3/09 11:32 AM.


Very Satisfied
Reviewer: jwbfredericksbg
Click Here to See the Profile for jwbfredericksbg

2/7/10 7:49 AM
cons key board and mouse are usb tossed used old ps2connections tech support non exsistance called on febr 4 day received as of febr 7 no responce. pros called hp order factory restore disc. need them to replace small hard drive. would never buy any used computer if i could not get factory disc. the computer was clean and works great so far good price for a 3 and a 1/2 year old .would recomend to any one call manufacture first to be sure you can get recovery disc .the microsoft disc does not have all needed drivers . thinking of getting another .

Very Satisfied
Reviewer: elloree21
Click Here to See the Profile for elloree21

2/7/10 3:19 AM
I ordered a Magellan GPS (refurb) for my son's birthday. It looks brand new, couldn't tell that it was refurbished at all. Charged it up and it worked perfectly. I would recommend this to anyone....great deal for the price.

This review was modified by its author, elloree21, on 2/7/10 3:24 AM.

Neither Satisfied Nor Dissatisfied
Reviewer: rsan
Click Here to See the Profile for rsan

2/6/10 8:28 PM
netbook great for child, playing web games w/friends, nice learning tool...keybrd, mousepad nice feel...solid all around so far...need to figure how to take pics w/webcam w/o having to use wizard...nice device at low price...RS

Very Satisfied
Reviewer: alphamissy
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2/5/10 11:26 AM
Always shopped @ Circuit City when stores were open. First time, purchasing from the website,  
very easy & item showed up within a few days of ordering. Very pleased & will order from website in the future.

Very Satisfied
Reviewer: Dr_moore
Click Here to See the Profile for Dr_moore

2/5/10 7:46 AM
Best price on the net and at least half price of local stores. Delivered on time and RAM is working just fine...I will be using Circuit City online again!!! Thanks

Very Dissatisfied
Reviewer: jenrs80
Click Here to See the Profile for jenrs80

2/4/10 6:33 AM
NEVER AGAIN! I am going through alot of crap with them. I received a tv with a big hole in the screen. They keep changing there story on how and when UPS will pick up it up. UPS had no order to pick it up when I called. They placed a hold on my bank account for the price of the tv to ship out a replacement. They charged my account 3 times for $600. They lie about charging it. But my bank says Circuitcity.com keep charging it. They won't let me talk to a supervisor and you can't get any other numbers for them. BIGGEST mistake dealing with online company for an expensive purchase.

Very Satisfied
Reviewer: savitakaji
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2/1/10 8:06 AM
I had issues printing out the Rebate form for my Order. However customer support was very helpful and resolved this issue. I am looking forward to order more items I need from circuit city in futore.I find the prices very good

Somewhat Satisfied
Reviewer: donnascleaning
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1/30/10 4:32 PM
the TV was good, but the delivery service was  
terrible. Will never order from circuit city again, if they use same delivery service.

Very Satisfied
Reviewer: RaymondDavis
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1/29/10 6:07 PM
After ordering a package deal of a TV and Disc Player, I discovered that the Disc Player did not have the capability to stream movies from NETFLIX.  
Therefore, I canceled the order. The salespeople I spoke with were all very courteous.  
I will do business with Circuit City on line again.

Very Satisfied
Reviewer: cskarin
Click Here to See the Profile for cskarin

1/29/10 10:27 AM
This was the first time I have ordered from Circuit City. I would be willing to do it again in a heartbeat. It was very simple and easy. I received my product quickly and in mint shape. No hassles-love it. Thanks for being there!

Somewhat Satisfied
Reviewer: Guy_Forgues
Click Here to See the Profile for Guy_Forgues

1/29/10 7:56 AM
W9537906 contained a KINAMAX wireless mouse. This item is not self-sufficient in terms of operation, it needs a bluetooth dongle to be functional. Nowhere in the offer this important detail was mentioned. Even the plastic package is designed to held such device but is empty. This is very bad marketing.  
Remaining of the orders were satisfactory and delivered fast enough.

Very Satisfied
Reviewer: cbridgmon
Click Here to See the Profile for cbridgmon

1/28/10 10:05 PM
Over all value exceeded expectations, next day shipping, great communication, and an awesome product! What else could you ask for? Total 5 stars to circuit city and viewsonic for great products and great transactions!

Very Dissatisfied
Reviewer: scottlacourse
Click Here to See the Profile for scottlacourse

1/28/10 7:47 PM
Be careful, they do not honor their price match policy. I ordered a large HDTV on the Jan 22nd using their Bing cash back promo at 8.1%, today Tigerdirect.com, one of Systemax's other sites has a 15% Bing Cash back offer, for a difference of about $75.00 on my order. I called customer service to take advantage of the 30 day price match policy they have listed on their site and the customer service rep said they will not honor it. I won't buy from the Systemax sites (Tigerdirect, Circuitcity or CompUSA) in the future.

Very Satisfied
Reviewer: Bob Hanson
Click Here to See the Profile for Bob Hanson

1/28/10 12:06 PM
I thought the price was fair, the warantee was good, the shipping time was OK and now that I have received the product I am very pleased with it. I used to shop at Circuit City a lot and purchased many products from them over the years. I was saddened when they closed their stores but was very pleased when they opened a web site on which to purchase products. Keep up the good work in offering great products at competitve prices.

Very Satisfied
Reviewer: Melcher
Click Here to See the Profile for Melcher

1/27/10 9:16 PM
The entire transaction was fantastic. We ordered the TV on Sunday and it was delivered on Friday. They kept me updated with the status of the shipping and the day of delivery they called me an hour before as promised!

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