I ordered a Garmin Nuvi with some accessories for a birthday present. Upon opening the shipment, I found part of the order was missing. I contacted customer service who informed me that after doing an audit with UPS they would forward the missing item. It would take approximately a week! A week to replace an item that should have been included in the first place? I then asked about a refund on this item. Again, it would take a week! It did not take a week to charge my credit card.  
 
I work for a company that ships product all over the world. If a customer contacts us saying they are missing product, we send the product to the customer. We do an internal investigation, but we DO NOT let it effect our customers.  
 
I really enjoyed shopping at the Circuit City stores and hated to see them close. This was my first and LAST order online though. I would not recommend ordering through the online site.

Systemax, Tiger Direct, Circuit City, Comp USA are the same company. why does this have a 5 rating when Tiger Direct has a 9+. For the retarded people that do not know what to do, just call 1-800-800-8300. That's there number for everything.

This review was modified by its author, viciouzex, on 10/28/09 6:38 PM.

DO NOT BUY FROM CIRCUITCITY.COM  
 
Some deals here and there? Sure. But oh, if you ever have an issue, forget about Customer Service. I bought an LCD TV using Bing to get $45 cash back. Pretty sweet, right?  
 
Well, it would have been if Circuit City actually follows through. They have to report to Bing that you made the purchase. Having used Bing cash back for most of my purchases, I fully understand how it works, and in fact, take screenshots of the process for proof, as some retailers do not verify. So I make the purchase, get screenshots (here: http://imgur.com/BSUoI.png & here: http://imgur.com/TbNCd.png ) and still Circuit City will only say that my purchase was "not eligible". I have emailed them, called them on the phone, everything. A Customer Service agent even straight up lied, telling me that Circuit City does not participate in Bing CB. BS!  
 
I'm through with any Systemax-owned retailer (which inlcudes TigerDirect, CompUSA, and Circuit City), and I strongly suggest you avoid them as well.  
 
I cheated on my regular electronics retailer, and it bit me in the butt. If my previous retailer will take me back, I will not stray again.  
 
DO NOT BUY FROM CIRCUITCITY.COM

This review was modified by its author, megaspit, on 10/17/09 3:13 PM.

My main complaint about Circuit City is that they have absolutely the worst packing of any online retailer I've dealt with. My latest order (netbook) arrived in an oversized box with just a small scrap of brown paper which did absolutely nothing to cushion the netbook during transit. Although there was no apparent damage, it can't be good for electronics to be thrashing around loose in a shipping box during shipment. This same situation has existed for every past shipment I've received from them.

Purchased this Sony CE375 5-cd player / exchanger for my mother as a present. Was not aware until after payment & received confirmed order / invoice that the unit could not be returned or exchanged. No big deal at the time I thought....rarely have I ever had to return an item. Had the unit shipped to my mother in another state. Received it in a timely fashion. Was not aware when I purchased it that it was not a complete unit. Needed a receiver & speakers. No big deal I thought ....will get those for her.  
Opened up the package. Plugged the unit in to check it out. Turn table won't spin. Called Sony & they made good on the purchase. Had to return to Sony for a replacement. Still waiting on that one. In mean time, thought I would get the receiver & speakers all set up for my mother so she wouldn't be completely lost when replacement unit comes in. No dice........can't fine any units / speakers ( without spending a fortune ) that wires / plug-ins that will work with the unit. After hitting 3 different stores; purchasing different equipment / adapters; & nothing working fitting together as it should; I was totally done. Returned every thing purchased & got my money back. It is not the fault of SYX / Circuit City that I am ignorant when it comes to electronics. Am unhappy that I am stuck with this unit (if & when I receive the replacement).  
So Aggravated that I wound up buying her the Bose system with the 5-cd exchanger. What a difference. Piece of cake to hook up. Sound is beautiful. One Unit. The cost: expensive. But I figure it probably would have cost the same by the time I purchased all that was needed in order to use the Sony unit. And my mother ( who happens to be electronically challenged as myself ) only has to deal with ONE company. Have decided that I will no longer do any shopping at any electronics website that is owned & operated by SYX. You really do get what you pay for.

I am a very happy customer, and it is all due to the superior customer service & knowledge that Circuit City provides. I purchased a digital camera and was given the best advise about the camera and what memory card was needed. I also found that the camera lacked a charger, I was shipped over night a home/car charger. I need to mention that my trip is on 10-14-09 and I could have never ask for better service and understanding from anyone.  
You will always have my business,  
Thank you thank you thank you...  
Word of mouth is the best advertisement.

Ordered a 22" LG monitor the end of July. The monitor was a discontinued model, but it was the type I wanted and Circuit City had about the best price I could find. Circuitcity.com is based in Miami, FL along w/ TigerDirect, whose reputation is not the best, so being somewhat hesitant to order, I conducted a little test. Circuit City's site says if you find an error in their listing, contact them and they will correct the error. I found an error, and reported same. Received an email from a real individual stating that the listing error would be forwarded to the appropriate department and corrected. Not often you receive any communication from most companies other than a computer generated reply. So, I ordered the monitor, and received it ahead of the projected delivery date. Received a followup survey regarding my purchase experience. Looks like Systemax has turned this company and it's look-alikes around. Highly recommend.

As we knew, circuitcity had been bankrupted. So when I found a deal about seagate 1TB external hard drive sold by circuitcity, I didn't believe my eyes at the very beginning. I tried to clicked the link www.circuitcity.com and then knew what happened: Systemax Inc., a leading multi-channel retailer of computers, electronics, and industrial products, has purchased the Circuit City brand, trademark, website and other assets. And we've recently launched the all-new CircuitCity.com website, which offers you incomparable values on a huge inventory of brand name computer & electronics products -- all at the most affordable prices in the industry.  
 
I placed my order and received it two days later. It's a brand new seagate hard drive.  
 
The price is great, and the customer service is nice. I would like to have business with circuitcity.com again.  
 

This review was modified by its author, bluerat, on 7/3/09 12:38 PM.