Ordered three PS1 games from this store, after seeing their gameplay videos on YouTube (VERY handy - why doesn't everyone do that?).  
 
Games came a couple of days later. I've never bought used before, so was initially wary, but discs in mint condition and boxes wrapped in celophane - all worked fine.  
 
I'm starting to collect classic PS1 titles, and this will probably be my supplier of choice. They even emailed me with links to game guides, so I'm guessing these guys are actually real gamers...  
 
Can definitely recommend them, and will use them again.

Probably the best second hand games store I have ever usedi in over 20 years of buying console games. Service was ultra fast, emails polite & friendly, and when games arrived they were very well packed, clean and virtually mark free. Absolutely superb, will definitely use again.

This isn't the first time i've used Chill Out Games and i doubt it will be the last. The games are in mint condition and are delivered very fast. No complaints from me whatsoever and i would recommend them to any one looking for oder games.

1st class customer service and the games in superb condition. I have used before and will continue to do so in future.

Impressed by efficiency ,condition and choice.

Fantastic customer service. This is the only company I buy my PS2 games from. They are quick, reliable and if I have a problem they are prompt and provide a personal genuine customer service which I value very highly. Their games are cheap, but they are of the highest quality, I have never had a bad quality game from them. In fact, I have had worse quality discs new. Their name says it all really, shopping with them is a relaxing experience. Highly recommend.

I was sent a dispatch email the same day I placed the order (Mon). As they were sent 1st class I was a little worried when they had not arrived by Fri. E-mailing Chillout games I was impressed with their quick response and the knowledge they had - they told me when they would be able to report the parcel lost to Royal Mail and what I could do until then. This was all phrased in a friendly manner. The parcel 'arrived' Friday afternoon - though I was unaware as I was at work. I collected it Saturday & the posting date on the stamp matched the dispatch date I was given.  
Despite Royal Mails delay, I have found Chillout Games to be friendly & professional - with what would have been a very quick delivery (without the Royal Mail strike backlog). They seem very willing to help the customer solve problems without being accusing, condescending or making you feel like you are making an unnecessary fuss.

I'm very satisfied! The game I bought is like new; excellent packaging and instruction booklet, no one single scratch on the cd surface. It works perfectly. I received it in my mailbox in Italy in 6 working days from the order by air mail. Alberto  

Very fast service. I will definitely buy again from this store.

easy to order, good prices, free postage and game arrived next day - excellent service.

does exactly what it says on the tin, excellent service

I will be using chill out games again, a very fast and friendly service, plus e.mails to confirm each step, thanks paul i rate you as a great site.

Good item looked and packaged as new.  
Arrived in time for xmas.  
Great price as well.

quick and hassle free game arrived nextday would use again keep up the good work.....enough said

ordered two games which arrived 24 hours later. very fast service, and the games are as new. very pleased and glad i found this company. will be useing them again. highly recommended. thankyou.