We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Chewy.com

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×
RatingsRating
Full Rating Profile
  • Chewy.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 200 SW 1st Avenue #810
    • Contact: service@chewy.com
    • Phone: 786-320-7111
    • Customer Support: 800-67-CHEWY
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.63/10 8.63/10
    Chance of future purchase: Rating 8.67/10 8.67/10
    Shipping & packaging: Rating 8.67/10 8.67/10
    Customer service: Rating 9.08/10 9.08/10
    Return/Replacement policy: Rating 9.40/10 9.40/10

84,740 Customer Reviews

Rating 10/10
5/5
2016-05-16

Where have you been?

"So after a terrible online buying experience, Chewy.com has restored my faith. After the purchase was official I got nervous wondering if I would get ripped off again. Then Google popped up and said it would insure my purchase because Chewy.com is a trusted site, at no additional cost. That was awesome. Then I sent an email wondering how long shipping would take. Chewy.com responded right away! They told me 1-2 days. I thought "yeah right". I assumed it would take a while because of the weight of the package. No lie, I received my package containing 2 bags of Blue Buffalo THE NEXT DAY! I am so excited to have found this website. I have already told family and friends. Plus I saved $30. Lol. Might be most important to some people."

This review was modified by Chuckgreg on May 16 2016 12:47:55 PM


Rating 10/10
5/5
2016-05-04

What a wonderful company!

"I never leave reviews but I had to leave one somewhere for Chewy.com. I have never experienced such amazing customer service. Not only are their prices better than the big box stores, but they have a bigger selection. This is the second time I have had to call them with an issue with an order (both my fault,) and both times my call was answered quickly, and they were more than generous with handling my concerns. This time I had an autoship that accidentally was shipped to an old address (I moved) - and when I called because it hadn't been delivered to my new address they immediately shipped me my order to my new address free of charge - AND OFFERED TO REFUND WHATEVER BAG OF FOOD I HAD TO BUY TO FEED MY PETS IN THE MEAN TIME (because I was counting on the order since I had run out of food.) I will never buy pet food from anywhere else. Thank you Chewy.com for being a company of good people!!!"

This review was modified by phelpsgi on May 04 2016 10:47:03 PM

Rating 10/10
5/5
2016-04-29

The phone rang, and a HUMAN picked up!!

"I accidentally forgot to log in a promo code for $15 off and called the customer service line. A person picked up the call right away. I didn't have to wait and hear 100 automated prompts. It was AMAZING! The customer service rep was Madison and she was REALLY nice and even asked about my puppy. Because of this experience I'll try to by all my items from Chewy.com. "


Rating 10/10
5/5
2016-04-22

Compassionate & Wonderful Service

"After contacting Chewy about unused pet food after my cat passed away, Chewy promptly refunded my money (more than half the order had been unused) and asked that I donate the food to a local animal shelter. I've used Chewy for a year now & have always had exemplary service, this experience just adds icing to the cake. Chewy.com has ensured my business for years to come! "


Rating 10/10
5/5
2016-04-22

Best pet supplies retailer around!

"Seriously great customer service, fast shipping and great prices. How can you beat that?"


Rating 10/10
5/5
2016-04-18

Itchy and Scratchy Cat Post

"I love love Chewy. My cats both love the scratchy post and take turns lounging inside. Thank you so much!!!!!

Maggie
"


Rating 2/10
1/5
2016-04-18

False Advertising

"Chewy.com website main page states 1-2 days shipping with min order, needed dog food within a couple of days. Placed order on April 14th, filled and supposedly shipped on April 16th via slow FedEx Home Delivery (tracking label created but no scan until the 18th so probably not shipped on the 16th). Scheduled delivery April 21st. Prices competitive but Amazon has far superior customer commitment and honest shipping advertising. Got me once, will never order from this site again."

This review was modified by Sbellmore001 on April 18 2016 12:52:51 PM

Rating 10/10
5/5
2016-04-14

Purrfection!!

"I have been having a very difficult time finding my cats favorite cat food. I googled the name of the food and I came upon Chewy.com. They had both of the cat food brands I was looking for so I gave them my first order. I received a 20% discount, free 1-2 day shipping and I could set up a auto refill order. I placed my order on Sunday and it was at my doorstep Tuesday morning. WOW!! The packaging was perfect, order was correct and I am one very happy customer.
As a sidebar, Chewy.com has everything you will ever need for dogs and cats...not just food. I am spreading the word about this wonderful online company.
"

This review was modified by rackbar on April 14 2016 08:28:09 AM

Rating 10/10
5/5
2016-04-13

This Company is Amazing!

"Their prices are great and my orders have always arrived quickly, but the icing on the cake is their customer service. My cat died recently and I had an unopened case of prescription cat food laying around that I couldn't feed my other kitty. I called customer service and explained the situation, they were very sympathetic and refunded me my last TWO orders and said I did not need to send the food back and suggested I donate it to charity (which I did). The next day when I returned home from work there was a beautiful vase of flowers on the front porch...from Chewy! They also sent a really nice card in the mail. After this I don't know if I will ever walk into a pet store again. I just can't say enough good things about this company! "

This review was modified by Sailor86 on April 13 2016 02:32:31 PM

Rating 10/10
5/5
2016-04-11

Wonderful to work with

"I had purchased 4 cases of canned cat food for some very picky cats. One of the flavors my cat had trouble with, and when I notified Chewy's in hopes of getting a refund for the remaining cans, not only were they incredibly easy to get ahold of, but they immediately refunded the entire case and didn't even want me to send it back. They asked me to donate the unused cans to a local shelter. How awesome is that?! "


Rating 10/10
5/5
2016-04-09

My dog died

"I ordered a supplement for my Chihuahua for $80 . Got it in only few days. Before I could open that bottle, my dog died. Chewy.com credit my credit card for the full amount and asked me to donate the unopened bottle. Couldn't believe how great the customer service was. Way to go guys."

This review was modified by cfelter on April 09 2016 07:20:33 AM

Rating 10/10
5/5
2016-04-04

Best customer service, best prices, so many products!

"Chewy's customer service is by far the best of any company I've ever shopped at. I had ordered 3 cases of cat litter, which one of my cats refused to use. I was trying to figure out what to do with the remaining 2 cases that I had yet to open, since I really didn't want to pay return shipping since they're so heavy. They ended up giving me a refund ~$45 for 2 cases, and told me to donate it to a local shelter! Not to mention the fact that every time I order from them I end up bugging the customer service people about something. They're always more than happy to help. I love their online chat system."


Rating 10/10
5/5
2016-04-03

Great Customer Service

"Had to return a couple cases of food and they sent me labels and a refund for half of a $112 order even before I shipped them. The balance was credited when they got them. Quite surprising! "

This review was modified by BobT63 on April 10 2016 06:45:38 PM

Rating 10/10
5/5
2016-04-02

Best Customer Service

"I have had nothing but the best experience with Chewy.com. I stumbled across their site after my local pet store stopped carrying my cats canned food. I placed an order on chewy.com and put it on autoship. It arrives monthly like clock work. I have been so impressed I started ordering my pets water filters from them as well. I mistakenly ordered the wrong filter and called customer service to do a return. Someone picked up immediately- no robots or press 1 for this, a live person. They helped me with my exchange and even though it was my fault in picking the wrong filter they issued me and refund and asked me to donate the wrong item to my local shelter. Simply amazing. I love chewy.com. I will be a customer for life. "

This review was modified by Garganon on April 02 2016 07:35:31 PM

Rating 10/10
5/5
2016-03-31

Comforting in the worst of times

"I am so thankful for Chewy.com and all the help they provided me and my senior pet by graciously giving me refunds on some products I was trying out to help her. When one product didn't work for my dog, they gave me a refund without asking me to send the products back (just asked that I donated it to a shelter, which I will!). I then ordered another product instead and when my dog passed away before I was able to use the new product, they graciously refunded my entire order and again asked that I donate the items, even though they were unopened. The customer service rep was also so nice when I told her about my situation and showed a lot of compassion. I have had excellent experiences with this company and will surely be returning to this site! Thank you!!!"

This review was modified by liz314 on March 31 2016 01:06:44 PM

Ratings Calculation Change
Learn about Our Reviews

Share Chewy.com's store rating

Chewy.com is not a merchant member. If you're this merchant, learn more!

Chewy.com is not a merchant member
Chewy.com does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!


See all Merchant Members »