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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Chewy.com Chewy.com Elite Status
    • Address: 200 SW 1st Avenue #810
    • Contact: service@chewy.com
    • Phone: 786-320-7111
    • Customer Support: 800-67-CHEWY
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.36/10 8.36/10
    Chance of future purchase: Rating 9.33/10 9.33/10
    Shipping & packaging: Rating 9.19/10 9.19/10
    Customer service: Rating 9.51/10 9.51/10
    Return/Replacement policy: Rating 9.72/10 9.72/10

84,637 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great product, service, and speed in getting order. Highly recommend."


Rating 10/10
5/5
modified review posted

"Very prompt courteous and pleasant. Thank you."


Rating 10/10
5/5
modified review posted

"THANK YOU VERY MUCH FOR EVERYTHING THAT YOU DO FOR US ALL. "


Rating 10/10
5/5
modified review posted

"Great great great customer service, I wish there were more companies like this! ! Let me start of by saying that I've been using chewy.com for my dog food needs since I got my puppy 10 months ago and have NEVER had a problem. I use autoship for the discounted price and my order is delivered each and every month this month however I received the wrong food (remember this is the first time I've ever had a problem) so I called customer service to report my problem and after apologizing the lady said they would ship my blue buffalo out first thing in the morning but since I live in Alabama it may take until Tuesday to arrive. I was worried about my baby girl running out of food before then so she told me that if this were to happen and I had to run out and buy some to get by on that chewy would be happy to reimburse me! Wow! ! And if that weren't enough. .. (I had previously mentioned to her that the bag of Taste of the Wild I received had a small rip in it and had spilt out into the shipping box) she told me that I could donate that bag to my local shelter if I wanted. .... I can't say enough great things about chewy. ..... this absolutely made my day! !"


Rating 10/10
5/5
modified review posted

"Arrived in separate shipments but in the timeframe estimaed."


Rating 10/10
5/5
modified review posted

"Great servicetakes the hassle out of carrying heavy packages from the store"


Rating 10/10
5/5
modified review posted

"We were delighted with your website, products and service. Our basset hound "Flash" gives you 2 paws, way, way up!!"


Rating 10/10
5/5
modified review posted

"I had some issues with my credit card and Chewy made sure to notify my quickly! And when I called in to fix the issue I was treated so kindly and the gentleman I spoke with resolved everything in a matter of seconds! "


Rating 10/10
5/5
modified review posted

"Great customer service. Rep went over & above."


Rating 10/10
5/5
modified review posted

"I loved being able to call and make my order in the middle of the night. It was great to speak with someone who really understood the products that Chewy offers, and who obviously was interested in pets. She was very helpful in saving me money, too. I was surprised and appreciated how quickly my order arrived."


Rating 10/10
5/5
modified review posted

"Great service. Thank you."


Rating 10/10
5/5
modified review posted

"Fast & Great. Just what we needed! Can't wait for our auto orders to start!"


Rating 10/10
5/5
modified review posted

"Originally they only shipped one of the two pallets we ordered but a quick call, great customer service, and the order was corrected. The orders since have been problem-free! We are VERY pleased with chewy.com."


Rating 10/10
5/5
modified review posted

"It was very easy to order and my items showed up the next day. My puppy and my dog both love the busy buddy bone. "


Rating 10/10
5/5
modified review posted

"We are very satisfied and so are our little precious yorkies Lucy & Lily!"


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Chewy.com is a Merchant Member! Learn more

Chewy.com is a merchant member
Chewy.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,890 merchant members.