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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 200 SW 1st Avenue #810
    • Contact: service@chewy.com
    • Phone: 786-320-7111
    • Customer Support: 800-67-CHEWY
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.35/10 8.35/10
    Chance of future purchase: Rating 9.55/10 9.55/10
    Shipping & packaging: Rating 9.33/10 9.33/10
    Customer service: Rating 9.59/10 9.59/10
    Return/Replacement policy: Rating 9.73/10 9.73/10

68,549 Customer Reviews

Rating 10/10
5/5
modified review posted

"I have loved Chewy ever since it was Mr. Chewy. It consistently has low prices, quick delivery, and great customer service. In addition, it periodically adds new products and product lines."


Rating 8/10
4/5
modified review posted

"Shipping time was longer than expected - took 5 days
Dog Food Cans were dented
but, love the website and easy ordering
"


Rating 10/10
5/5
modified review posted

"on time and easy to order"


Rating 10/10
5/5
modified review posted

"Item was delivered in the time specified."


Rating 10/10
5/5
modified review posted

"Chewy has the best prices and the best customer support - what you can ask more! Continue with your amazing customer support and your support of our pets!"


Rating 10/10
5/5
modified review posted

"Chewy's service Is superb. Great selection of products also."


Rating 10/10
5/5
modified review posted

"TOP NOTCH, COULD NOT HAVE ASKED FOR MORE!"


Rating 10/10
5/5
modified review posted

"The best for customer service!"


Rating 10/10
5/5
modified review posted

"Great selection, good prices and outstanding customer service."


Rating 10/10
5/5
modified review posted

"Always quick shipment, great prices and great customer service!"


Rating 10/10
5/5
modified review posted

"I somehow signed up with a misspelled email (my fault of course..and I was concerned since I setup an autoship item) and I contacted customer service via e-mail and within a couple of hours they had responded and fixed the problem!!

Companies with outstanding customer service such as Chewy.com rate SO high in my book. Thanks Chewy.com!
"


Rating 10/10
5/5
modified review posted

"My order was delivered surprisingly quick."


Rating 10/10
5/5
modified review posted

"fast service, didn't have what i ordered but substituted for same price "


Rating 10/10
5/5
modified review posted

"On time and with very good quality. Will use again in the future."


Rating 10/10
5/5
modified review posted

"My cat Flower was having joint problems in her back legs and since she has started the joint medication I purchased for her, I have not seen her limp once....
"


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Chewy.com is a merchant member
Chewy.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,879 merchant members.