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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 200 SW 1st Avenue #810
    • Contact: service@chewy.com
    • Phone: 786-320-7111
    • Customer Support: 800-67-CHEWY
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.44/10 8.44/10
    Chance of future purchase: Rating 9.50/10 9.50/10
    Shipping & packaging: Rating 9.31/10 9.31/10
    Customer service: Rating 9.51/10 9.51/10
    Return/Replacement policy: Rating 9.80/10 9.80/10

68,581 Customer Reviews

Rating 10/10
5/5
modified review posted

"Always perfect service. They seem to be the only reliable people
I have dealt with.
"


Rating 10/10
5/5
modified review posted

"Great prices, very quick shipping, amazing customer service! will shop again."


Rating 10/10
5/5
modified review posted

"Thank you for the excellent customer service! I received my order today and it was not correct. The rep was super nice and the process to care of the issue was great! I don't think I've ever experienced a call as easy as this one was! This was my first order and I will be a repeat customer for my pets! Thanks again!"


Rating 10/10
5/5
modified review posted

"I purchased two furminater brushes for my cats because it was the best price on line.When I called to get a shipping label to return one I was told to donate it to a local pet shelter and my credit card will be refunded. Wow! Great customer service, great prices and products. Will tell all my friends about Chewy!"


Rating 10/10
5/5
modified review posted

"It's hard to find a company with such great customer service these days. Chewy.com has the best prices by far and fast shipping. My dog has a sensitive stomach so we've had some issues finding food he can tolerate-- not only were the people at Chewy helpful with suggestions but they were also awesome when we had a problem with the consistency of a certain product-- they immediately (and so politely!) offered a credit one time and a refund the second time. So I really can't say enough about these people-- they know what customer service is all about! So glad someone recommended them to me. We will be lifetime customers for sure. "


Rating 10/10
5/5
modified review posted

"my food arrived very quickly!"


Rating 10/10
5/5
modified review posted

"Good place to shop I like buying from their store."


Rating 10/10
5/5
modified review posted

"Excellent product. Great to deal with. Highly recommended."


Rating 10/10
5/5
modified review posted

"Chewy.com shocked me the other day when I called to return 48 cans of cat food(-1 can my cat didn't like) and they told me to give it to the local animal shelter instead and my account had already been credited. wow... They also asked questions to help me find a better match of food for my cat. Never being rushed with questions and sparking some "oh yeahs" I decided to try a different food. I'm waiting for it to arrive and I hope all the girls love it and don't have any problems. (one has a respiratory problem with many ingredients) Thank you Chewy for your help."


Rating 10/10
5/5
modified review posted

"Came within 3 days, everything I ordered
"


Rating 10/10
5/5
modified review posted

"The first time we ordered through Chewy.com, we were a little skeptical. We hadn't heard of them, but they were BBB accredited. And they had the best prices for the puppy pads we buy. We gave them a shot, and we are very pleased we did! The order processing and shipping was incredibly fast! Only once did we have an issue with the condition a product we ordered. However, their customer service responded in a few hours, and immediately took care of our issue. Their customer service is amazing - probably the best of any company I buy from."


Rating 10/10
5/5
modified review posted

"They are incredible! My dog developed a pretty severe food allergy to food I bought through Chewy and I found this out at the Vet after I had just bought two more 15lb bags of the product. I couldn't continue feeding her food that was making her sick so I called customer service, explained the situation and asked if I could return the unopened bags. The customer service rep refunded me the cost of both bags and then instead of having me return the unused product he asked that I donate it to a local animal shelter or rescue. How special is that? I have nothing but good things to say about every interaction I have had with this company. They truly put dog & owner first and have one of the highest qualities of customer service that I have ever experienced!"


Rating 10/10
5/5
modified review posted

"I ordered a bag of dry cat food from Chewy.com the other day. Between the time I ordered and the time it arrived, I realized that it was the wrong food. I called Chewy.com to see how to return it, and they told me that they would give me a full refund, and to not bother returning the food. Instead, they asked that I donate it to a local shelter. I will DEFINITELY continue to shop at Chewy.com."


Rating 10/10
5/5
modified review posted

"Very easy to order. Products ship fast and prices are good!"


Rating 10/10
5/5
modified review posted

"You have a very good customer service team"


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Chewy.com is a merchant member
Chewy.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,848 merchant members.