We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Chegg

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

Full Rating Profile
  • Chegg

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.87/10 6.87/10
    Chance of future purchase: Rating 6.77/10 6.77/10
    Shipping & packaging: Rating 6.13/10 6.13/10
    Customer service: Rating 5.11/10 5.11/10
    Return/Replacement policy: Rating 4.67/10 4.67/10

291 Customer Reviews

Rating 10/10

"Quick fast and easy..after you're done with the book they take care of the postage for you..just use the box they sent your books in, print it out and tape the label into it .."

This review was modified by Jtorod on November 20 2015 12:10:27 PM

Rating 2/10

"I am very disappointed in Chegg. Apparently when I ordered my text books in the fine print they signed me up for some membership that I still do not know what it was about for $19.95 a month. I used my credit card for ordering my books so I never really looked over all my charges I just paid my monthly minimum every month; therefore I was unaware of this charge that I was being charged every month until I paid off my credit card and saw that I did not have a zero balance. I never received anything in the mail, no emails, or anything for that matter about this membership that was suppose to help me study. How a company can charge me a monthly fee with nothing in return I am very disappointed in their tactics. When I called to find out what this charge was and told Chegg I was not even aware or have not received anything about this membership they apologized and said well it was in the fine print and he could only refund me the last charge, although apparently these charges have been going to my credit every month for a year. Be careful of this company as they sneak in charges that only benefits them as I never received anything in regards to this membership to help me study."

Rating 2/10

"The way you advertise books on this site is very miss leading. In ths header of the add it should read as the product comes. The description should be exactly what it your buying. There is no reason to put a small comment field with exclusions....Also I don't appreciate having to download a social media app just to get in contact with customer service. "

Rating 8/10

"I was relatively happy with my book I got from chegg and the speed at which it arrived. However I did not wind up using my chegg book, and in fact only opened it to confirm that it was the right book before sending it back. I had a lot going on and didn't get around to sending it back promptly but had hoped that since nothing was done to the book at all, that maybe I could receive a refund. Customer service was helpful in informing me that I was unable to get the refund, but I still felt a little upset. Thank you for what you do and the service you provide to college students like myself"

Rating 10/10


Rating 2/10

"Ordered book week in advance and it was supposed to arrive the second day of class. I got a confirmation email and everything and it never shipped. I ended up having to use someone elses book and when I finally contacted them it still took another 2 weeks. The price was not very good either. The book was emergency care 13th edition."

Rating 10/10

"This was my first time ever renting anything. I had no problem receiving or returning my book. I will definitely use them again if the price is right!"

Rating 2/10

"one of the worst sites ever. I wouldnt recommend anyone to subscribe for them. "

Rating 10/10

"When necessary, I will rent all text books from Chegg and will recommend them. By far one of the best and most professional rental agencies I've gotten textbooks from. I especially enjoyed the fact that the book I rented was not written in, marked up or falling apart."

This review was modified by Caligirl62 on September 25 2015 08:42:59 AM

Rating 2/10

"My boyfriend used the Chegg to sell used books and we will definitely not use it again. Among the competitors cash4books and sellbackyourbook, Chegg was the only one who has not fulfilled the deadline to send the payment, which is absurd because we fulfill deadlines for sending the books. Anyway, after they received the books they sent an email saying that the payment would arrive in 10 business days. However, we have not received anything within that period, thus, my boyfriend got in touch with them through Facebook and they said that they were sorry and despite the email said 10 business days as a deadline to receive the payment, the deadline would be 15 business days. I found this disrespectful, I was thinking about renting books with them for this quarter but I changed my mind because I do not trust companies that do not meet the deadlines set by themselves."

This review was modified by Cami89 on September 24 2015 05:07:07 PM

Rating 2/10

"I rented a book and never received it. Causing me to get behind in a class and eventually having to drop it. This will be the LAST time I ever rent from Chegg and I will be asking for a refund. Doesn't even deserve a rating."

This review was modified by AshleyDR24 on September 11 2015 05:45:58 PM

Rating 2/10

"I was very unimpressed with the poor service I received as a whole. The wait time to get in touch with a representative from Chegg to discuss my problem was a 20 minute wait time, which in my mind is not something that is any way satisfying. I also wasn't able to resolve the issue regarding my book, so I had to return my book and hope I can in some way get my money back. I am sad to say my first experience with Chegg will be the last."

This review was modified by brown.alyssa on September 10 2015 09:20:48 PM

Rating 2/10

"I ordered 2 textbooks and paid $20 for expedited shipping. My textbooks just "weren't sent" and were claimed to be forgotten about. No tracking update was given and apparently the books just did not get sent out at all. I asked if someone could please send them and refund part of my payment given that I was now screwed for my class. I ended u canceling my order because nothing was offered.. awful service and I will never return."

This review was modified by xolscxx on September 05 2015 12:53:06 PM

Rating 2/10

"I'm so done with Chegg. So very disappointed with their customer service. Than if that isn't bad enough UPS is just as bad. No one can tell me where my book is. I did an online tracking on ups it said I was suppose to get my book by 3pm today. Ha I call UPS they tell me Chegg hadn't shipped the book to them to ship to me.
I call Chegg they tell me UPS doesn't Scan sometimes.
No one can tell me where my book is.
The lies I was told when I first ordered I would get a 7 day free trial until my book comes.
I just emailed my professor told her if my book is not here by Wednesday I will cancel my class.
I will not graduate this year thanks to Chegg.

On top of that if I ever get my book my first exam is 9/14 closed book. I will fail miserably thanks to Chegg. I was hoping to use today to study once I got my book. I spent the entire day on the phone with Chegg, and UPS. Got no where.
Never again I mean never again will I use Chegg.
I turned them into Better Business bureau as well.
They just tell me to keep on spending my Mom's money. Until my book arrives. They don't offer free ebook until the book comes.
Everyone is so sorry that I have to cancel my class.
I'm done and done with Chegg. Will tell everyone not to use them.
Up until now I was satisfied with them.
It is Holiday weekend to make it worse. I will have to post pone vacation to see if my book comes. Cancel class if it doesn't, not graduate if book doesn't come by Tuesday.

Order at your own risk but I think something changed with Chegg no longer the same company I started use.
I just want someone to own up to the fact that I won't get my book. Everyone just says I'm so so sorry. I'm done with all the sorry's I just want my book.

Such a lie about 7day trial when I ordered it said I would get it today I was told I wouldn't.

so done with Chegg

Rating 10/10

"I love Chegg great pices for my textbooks, and they offer expedited shipping, and although UPS forgot my textbook, Chegg still refunded my shipping! Book still came on time and had cool nik-naks inside plus mt book was in great condition. Def recommend and will use again! =] A+++ "

Ratings Calculation Change

Share Chegg's store rating

Chegg is not a merchant member. If you're this merchant, learn more!

Chegg is not a merchant member
Chegg does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »