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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.24/10 7.24/10
    Chance of future purchase: Rating 6.07/10 6.07/10
    Shipping & packaging: Rating 6.50/10 6.50/10
    Customer service: Rating 5.39/10 5.39/10
    Return/Replacement policy: Rating 6.15/10 6.15/10

211 Customer Reviews

Rating 10/10
5/5
modified review posted

"Everything is always perfect, delivery of the books, my surprise inside each semester, and EVEN a free ship back. LOVE YOU CHEGG!"

modified review This review was modified by Jaslynn on January 20 2015 12:07:04 PM


Rating 10/10
5/5
modified review posted

"CHEGG has made college textbooks affordable! This company has the fastest shipping to delivery system in place that I have ever experienced! The fact that they care about the environment & reuse shipping boxes makes it even better!! I saved $776.34!That's crazyyy! I LOVE CHEGG!!!"


Rating 10/10
5/5
modified review posted

"I had a great experience with Chegg! I needed all of my books by the next day and i ordered them off this website and got them the very next day! My books were in perfect condition. They also give you free stuff like red bulk and a free months worth of Hulu Plus. I was really impressed with this website because I saved over $200 by switching to Chegg.com. I'm getting my books here every semester! "

modified review This review was modified by sabp95 on January 15 2015 05:04:58 PM

Rating 2/10
1/5
modified review posted

" I am extremely disappointed with Chegg and how they conduct textbook buybacks. I bought a book from them last semester and it came in pretty rough condition. After the semester was done, I sold the book back to Chegg in the exact same condition they sent it to me in, and was guaranteed $17.70 for it. After a month, I hadn't received my check, so I looked up my orders. According to my account, the transaction never happened. I was extremely confused, as I remembered sending it off and printing out the receipt.
I spent 20 minutes waiting for a rep to chat with. When they did answer, I was told they filed the book under "poor condition" and sent it to be recycled, so I would receive no money back.
My complaint is: I paid over $50 for that book and expected any socially responsible business to send it to me in fair shape, so for you to charge me for a book you deemed "unacceptable" and then not accept it when I return it in the same condition you sold it to me for, is just ridiculous. Secondly, you can't just erase an order, hoping I'll forget it happened. It was a formal transaction, so keep it in "my orders" on the website and give me an explanation for why you received a $50 book I sent you and didn't think you needed to tell me I wouldn't be getting any money back. Shame on you, Chegg. Pitiful.
"

modified review This review was modified by Whit_10 on January 15 2015 12:14:58 PM

Rating 10/10
5/5
modified review posted

"I have and will continue to recommend Chegg.com to PVCC classmates. "


Rating 2/10
1/5
modified review posted

"Worst Customer Service fromChegg's Twitter: @CheggHelp. They selectively choose who they want to reply to. I can see their feed growing and they are replying to other customers, and yet they have not replied to me since I asked for help three days ago. Too bad I already ordered an e-book from them, but I will return it if I have to keep facing such horrible customer service."

modified review This review was modified by consumeran on January 13 2015 10:01:25 AM

Rating 10/10
5/5
modified review posted

"First off, thanks to Chegg for the free red bull, tide pod and free month subscription to Hulu! The book came in 3 days, and I love how the return label is online and not with the package because I would lose that thing in a day. Great company and a great way to save some cash!"


Rating 10/10
5/5
modified review posted

"Amazing! I received my book in time for class. Really thought I was SOL by renting my book 5 days before class started. The ordering process was super easy, shipping was fast, and I got some awesome things in my box! My packing slip gave me all the information as to where the closest UPS is and all. Thank you Chegg for being SO amazing! I will see you next quarter!!!"

modified review This review was modified by laurelbell on January 07 2015 11:15:48 AM

Rating 4/10
2/5
modified review posted

"the return shipping label should be included within the package instead of customers having to print it out"


Rating 2/10
1/5
modified review posted

"I ordered a book with expedited shipping with an expected arrival date of 1/6/15. I received a package from chegg filled with promotional items such as redbull and tide pods, but my book was nowhere to be found. I waited on hold for 20 minutes prior to speaking to a customer service agent. When spoken to i was given two options: 1) have the book reshipped and receive it on 1/8/15 (mind you I needed the book for the start of a college course on 1/6/15, hence the expedited shipping), or 2) receive a full refund but only when I returned the package you originally sent me plus five business days, negating my ability to purchase the book elsewhere in the meantime. Then when I explained that I felt the rental fee and shipping fee should be compensated for my inconvenience, the woman put me on hold and said the best she could do was a 10%. I kindly asked to speak to a manager and she said that there would not be one available for 24 hours. I proceeded to ask who she spoke to confirm that I could be given a mere 10% for the inconvenience and she stumbled and said that she was able to speak to the manager but that he was unavailable and was dealing with other customers. Worst customer service ever and even worse company policy. I will never do business with this company again and advise others to do the same. "


Rating 10/10
5/5
modified review posted

"Chegg is an awesome company! Very efficient, easy order process, quick shipping, and always has the textbook that I need. Thanks!!"

modified review This review was modified by dfran on January 05 2015 09:30:23 AM

Rating 2/10
1/5
modified review posted

"I got a book through textbook.com, chegg was the rental service. I returned the book within due date, but my card was still charged. when I called in I was on hold for over 1/2 hour!! there was no reason given why this happened and no guarentee this won't happen again. when I asked for confirmation that they'll refund my card wouldn't give that to me either. horrible customer service!!! very unhappy!"


Rating 10/10
5/5
modified review posted

"It was so easy! The right price, great condition. To return was even easier !!!! "


Rating 10/10
5/5
modified review posted

"I have used Chegg for three years and I could not ask for a better experience. I search for my child's books, order them, they are delivered quickly and in great shape. The return exchange is just as simple. I tell everyone I know to stop buying textbooks at the overpriced college bookstore and to use Chegg."


Rating 10/10
5/5
modified review posted

"Awesome system!! Great book price!! Great return reminder system!! Will continue to get my school books from here!"


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