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Stores > Chegg

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  • Chegg

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
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    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.15/10 7.15/10
    Chance of future purchase: Rating 7.33/10 7.33/10
    Shipping & packaging: Rating 7.98/10 7.98/10
    Customer service: Rating 5.92/10 5.92/10
    Return/Replacement policy: Rating 5.58/10 5.58/10

352 Customer Reviews

Rating 10/10
5/5
2016-05-02

Text book rental made easy

"Renting textbooks are simple, and returns super easy and efficient!"



Rating 4/10
2/5
2016-04-25

"I ordered and paid for the Accounting, Fifth Edition Binder ready version. This is the only time I have been disappointed with Chegg. The book was more than $100.00 and I wasn't expecting a book wrapped in cello wrap that I had to go buy a binder for. The other problem was that there was at least one to two chapters missing which made it hard to do the work."


Rating 10/10
5/5
2016-03-31

"Great company. Cheap rental compared to most companies we have rented from. And, Chegg sends you everything you need and the directions to return the book when you are done with it and doesn't cost you anything.

"


Rating 10/10
5/5
2016-03-30

Smooth and Easy

".....describes renting from Chegg. It does not get any easier then this. Thanks.

KC
"

This review was modified by KCaprioni on March 30 2016 03:08:00 PM

Rating 10/10
5/5
2016-03-22

"wrthjg,. cbh great thank you so much I was lucky to have your service. Thanks for the extra help!"

This review was modified by marcijjones on March 22 2016 09:13:21 AM

Rating 2/10
1/5
2016-02-16

Return process

"Chegg is one of the only sites that only gives you 21 days to return for a refund and not 30. Money hungry much? It's bs. "

This review was modified by Kellypie617 on February 16 2016 09:06:45 AM

Rating 2/10
1/5
2016-02-14

DO NOT BUY EBOOK!!

"I bought an Ebook for a class and it rarely loads. When it does load there are missing words and letters making it extremely difficult to read the text. It was a waste of money and impossible to study and do well in my class. i can’t believe I paid money for this, I am extremely dissatisfied, and chug refuses to help me."

This review was modified by jlaxxx47 on February 14 2016 08:31:43 PM

Rating 2/10
1/5
2016-02-10

DO NOT GO THROUGH CHEGG

"DO NOT GO THROUGH CHEGG. I decided to sell my books through this site and I put 2 books in the same box. First off, it took me almost 2 months to get paid, and only reason I did was because I emailed them so many times about my books. Second off, they said they couldn't find my second book so I only got paid for one. This was their error because I sent them in the same box and their order numbers were the same. "


Rating 10/10
5/5
2016-02-10

Fast shipping Lowest Prices

"Chegg is THE BEST place to get your books from. Super fast shipping and provide you with a FREE E-book while you wait for your book to arive, they send you it in the box that you can use to send your book back to them. They also seem to always have the lowest prices when I compare with other sites. Can't go wrong if you order from Chegg. "

This review was modified by MDorf on February 10 2016 08:52:03 AM

Rating 2/10
1/5
2016-02-04

One day late = No refund

"The UPS store is closed on Sundays, so I dropped off my package on Monday -making it one day late to receive a refund. I still gave back the book 4 months early! What a ripoff."

This review was modified by NursingStudent16 on February 17 2016 04:57:03 PM

Rating 10/10
5/5
2016-02-02

Super fast shipping!

"I love getting my college books from Chegg because I always get them on time, many times before the arrival date! I have recommended Chegg to all of my friends!"

This review was modified by Ashley.21 on February 02 2016 09:10:42 AM

Rating 10/10
5/5
2016-01-28

Great prices, great site!!

"Chegg sent me my books in the condition they described, in the time they promised. Also sent me several amazing free samples and even an energy drink to go along with all of them! The prices are AMAZING, especially compared to the book store! Ordered an etext just yesterday ( needed it ASAP) and it was cheaper than ANYWHERE else that I checked!"

This review was modified by Jsharp324 on January 28 2016 09:40:51 PM

Rating 2/10
1/5
2016-01-28

Blame the Victim?

"I sold a book to Chegg. Mailed it UPS with the mailing label they sent me. Book was delivered and signed for, according to UPS. After 3-4 weeks with no check, I called their customer service. "Kate," (who was helpful and I have no complaints about) informed me that there was an issue with the book not having been entered into the warehouse inventory, but that Chegg would look into this and send me my check in 2-3 weeks. 2-3 weeks later, I get the end of the business day email from "Cody," a "senior advocate," who informs me that because they do not have any record of the book being in their warehouse, that they will not pay me. This is despite UPS having documentation they took possession of the book. I am being charged over $100.00 for their inventory and management issues. You are better off selling to your local bookstore. Their prices may be less, but they are less likely to claim they lost your book with you standing in front of them. As an aside, the 5-stara reviews of Chegg are suspect. Search for what the Better Business Bureau has to say about them."

This review was modified by azxswedc on January 28 2016 08:16:24 PM

Rating 10/10
5/5
2016-01-27

Excellent

"Books are very responsible in price (rentals). The books are in good condition. The customer service chat people are very responsive and helpful. I also like the fact that you can access questions and answer processes to all problems in the book. Chemistry for example has lengthy problems and the Chegg breaks it down with process shown for questions. easy access from and device (pc, cell, tablet). I have a few book I am going to donate and sell to Chegg. I am sure the process will work out great as well."

This review was modified by Creigh619 on January 27 2016 07:56:16 AM

Rating 2/10
1/5
2016-01-26

Terrible. Cost me points on quizzes and exams.

"I'm using the electronic version since I am taking and online class. It worked great at first, but for the last two weeks the search function doesn't work and the download speed is ridiculous. My quizzes are "open book" (obviously for an online class) and the material is very technical and lots of memorization is required. The quizzes are timed and being able to search for terms in the book is helpful...except the pages download so slowly it is useless on the quiz. I will never use this site again and I recommend you avoid it, at least the electronic version. Customer service is nonexistent. "

This review was modified by jamdl on January 26 2016 02:44:02 PM

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