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84 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","store_rating":"7.83","total_reviews":"84"}, "store");)
reply posted Sep-26-2012 “Thank you for taking the time to rate us. You are partially correct. We did advertise the HP Touchsmart on our Deal Spot exclusive a few days ago. We dropped the ball and let you and several of our other customers down. I apologize for that. The reason we could not fill all of our customers orders was human error, mine.
The product code was created the same day as the event and the human, me, did not check a button in our system that sets a parameter for that item to not allow backorders, thus avoiding these types of issues. I know it is of little consolation to you or our other customers whose orders we couldn’t fill that day. I am truly sorry that we were not able to satisfy you and each and every one of our customers.
We have asked our programmers to create a program that will display stock availabilty on our daily deals page that should nip this issue in the bud.
Please be assured that it was not an attempt to harvest credit card information. We are a PCI compliant ecommerce business. Being PCI compliant allows us to make sure our customer’s payment card data is being kept safe throughout every transaction, and that they – and you – can have confidence that they're protected against the pain and cost of data breaches. Our merchant provider, Authorize.net only provides us with a transaction number, approval code and the last 4 numbers of the credit card number used to make the purchase.
On a separate note, not brought up by you, but by another customer is that we were attempting to collect email addresses for our newsletter database. Not the case. While we cannot delete a customer account from our database, (part of being PCI compliant) customers do have the option to check out anonymously or create an account on our site without opting in for our newsletter and promos.
Again, please accept my sincerest apology and I hope that we have the opportunity to earn your business in the future.
Sincerely,
Cheetah Deals Care Team”
reply posted Aug-01-2012 “Thank you for taking the time to rate us. We have investigated your review and would like to clear the air.
You purchased this laptop from us on 10/14/2011, about 10 months ago. Our records indicate you have not contacted us regarding these issues stated in your review. We are confident that the issue could have been remedied to your satisfaction if we were contacted.
We have not and do not imply that this refurbished laptop came with or comes with a 1 year warranty. The HP laptop you purchased from us includes our standard 90-day warranty and our spot on promise to you that we will gladly accept product exchanges or returns for refund within 30 days of the receipt of shipment, for just about any reason other than blatant abuse or negligence by the customer. We think that’s fair and reasonable. We want happy customers. Who doesn’t?
Let’s address the refurbishment process. Yes, Cheetah Deals is a subsidiary of Seneca and Revonate, the refurbishment arm of Seneca located in LiverPool, NY. This information is readily available on our website in the “about us” section.
Our facility utilizes the latest technology and employs top notch certified technicians that run a complete diagnostic of the system before repair and repackaging. We are one of the few reverse logistics companies that still operate right here in United States. We do not and have no plans to outsource our refurbishment business across the border or overseas. All of our technicians are employed and located in the USA.
The product found on our site is sourced through various contracts awarded to us by different manufacturers, distributors and major retailers. In fact, the majority of PC manufacturers rely on companies like us to remanufacture their goods. In most cases it is more cost effective for them and results in lower prices for consumers like you.
We hope that this information will give you a more favorable view of our organization and would also invite you to call us and let us help you with your computer issues.
All the best,
Cheetah Deals, Care Team”
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posted Oct-19-2012 
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![Share](javascript:share_rating({"review_body":"User friendly site. Really good deals. Very satisfied with my last order and made another purchase ","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1983405#comment1983405","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"Mariocarrillo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A co-worker recommended CheetahDeals as I was looking for back to school laptops for my 2 middle school kids. I chose the daily deal laptop, which had a big screen, decent power, and it was cheap enough that I am not worried to leave it in a middle-school kid\u0027s hands. I bought 2 and they arrived yesterday. The refurb seems well done, I have not found anything non-functional. OOBE was nice, just vanilla new Windows 7, no bloatware. ","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1919053#comment1919053","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"AlexWCou4","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great price on my computer and I had it within a couple days of ordering. Got the best deal on the internet. Been too busy to convert from my old computer, so can\u0027t comment on the product. It appears to be in excellent like new condidition although it is refurbished. ","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1917993#comment1917993","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"peanut0295","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"it was a great refurbished hp laptop and that was the cheapest all over the world i searched long time","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1914549#comment1914549","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"mr_caliskan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Cheetah Deals advertised a refurbished HP Touchpad for sale. I ordered it, and it seems they never had any for sale. My order and dozens of other orders were canceled.<br><br>Very disappointed - do not order from these guys.<br><br>Edit: Still very disappointed in the buying experience, even though it *may have been due to human error.","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1911411#comment1911411","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"timarius","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a Samsung 8.9 tablet refurb bundle. While waiting the 48 hours for it to ship I ordered a Samsung 8.9 keyboard case for $120 from another vendor. Then I get an e-mail from Cheetah Deals. Whoops! We don\u0027t really have that item. Not impressed. Won\u0027t order from them again.<br><br>EDIT: One of their customer service reps contacted me and got me a decent deal on the same tablet without the bundle. Worked with me to reduce the price since accessories were not included. Have not received tablet yet, but their customer service so far has mostly made up for their inaccurate inventory system.","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1870931#comment1870931","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"bechle","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Blackberry Playbook 32GB, received the order in 4 days and it was a refurbished item. It came wonderfully packaged, the tablet looked brand new and has been working perfectly. Thank you for saving me money and being a great company to buy from. I certainly will buy from you again!","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1870331#comment1870331","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"wafa510","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been dealing with CheetahDeals.com for a number of years and have found their products to be exactly as described. Their customer support is 1st CLASS. I have made some mistakes in some of the products that I selected to purchase and when I decided that they were not going to work for me I was able to return them with no problems and order replacements of different models that would meet my needs.<br>This organization prides itself on superior customer service and they deliver 100% of the time.<br>I look forward to purchasing products from this company for a long time. ","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1800235#comment1800235","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"jgmccormick","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They will give a deal but they also cheet ya hence their name. I purchased a Hp Pavilion Dv7 for a great deal that claimed it was factory remanufactured which would result in a 12 month warranty. Well to find out it was not, it was remanufactured by Cheeta or Seneca one in the same. I have had screen issues since purchased and now the disc drive went out and no warranty. I have spent days yelling at HP for having incorrect info just to find I was actually cheeted by Cheetah with misleading information. I do not believe they even go through these computers they just put a sticker on them if they turn on. Remanufactured has always been a great thing for me, but beware the manufactures are not the one remanufacturing their products. They are and doing a poor job of it. Buyer beware, buyer beware!!!!","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1757860#comment1757860","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"jcoons","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great deals, quick shipping, no problems. Have shopped here before, recommended to friends and will buy again. <br><br>","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1686116#comment1686116","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"jamespolk","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered three laptops from Cheetah Deals and have been extremely satisfied with the process each time. This last time there was a hardware problem and it was very easy to get an RMA with them. They paid for the return shipping and made the whole process extremely easy.","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1648018#comment1648018","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"jchamber93","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have to say that this was a great purchasing experience. I purchased ASUS laptop from the scratch and dent section. Wasn\u0027t expection perfection but I score it at 99% perfect! But, only 1 small place which was hardly noticeable. Exceeded my expections...Shipping was speedy. Will purchase from again. Thanks CheetahDeals!","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1621340#comment1621340","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"lukieone","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great monitor, fast shipping. the monitor looks brand new and has a clear sharp picture quality.","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1611472#comment1611472","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"bpaulr","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"purchased a macbook scratch and dent model. very happy with it. always wanted a mac but never willing to shell out over $1000 for one. picked this up for 450. This one is an older model but it meets my requirements. Still prefer PC over MAC but that\u0027s just me.","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1580128#comment1580128","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"jclag","rating":"5"}, "single");){kind=link}
"Ordered an APC UPS with supposed FREE SHIPPING from their site. I needed the APC UPS for work, and we needed it quickly for an install.
Unfortunately, they took a VERY long time to process the order. In addition, they would NOT honor the free shipping advertised on their website, and that I had listed on my completed order.
Here is a copy of the email I received:
Unfortunately the shipping information on this unit was incorrect. We are looking to ship your unit out tomorrow. The unit is 120lbs. Due to the size of the unit we need to change the shipping method, and use a freight carrier rather than UPS. We will also need to readjust the shipping cost. I have two options to offer to correct this.
The cost to ship this unit is $150. This is just regular shipping with R&L freight carrier. If we were to ship this method it would take 4 days to receive. If we use this method we are able to keep the cost for you the same. We will take care of the additional shipping costs.
To ship the unit with 2nd day air shipping, it would cost much more. This option you are getting your unit in 2 days however we are unable to take on this additional costs. If you would like to use this option to ship we will need to charge you for the additional cost of $200.
Please let me know if you have any questions with either option. I would be more than happy to help you.
Thank You
Alexis Thomas
Customer Service Rep
Unfortunately I was on the hook for the UPS, so I had to pay them an ADDITIONAL $150 ABOVE MY ORIGINAL PURCHASE PRICE to get them to ship the UPS. I still looked like an idiot to my boss because the price I had told him was no longer valid.
These scammers do NOT have your back."